About snapshots and openoffice

Hi folks,
arch64-0.8
Which package provides snapshots
# pacman -S snapshots
can't find it.
Also unable to find OpenOffice.
# pacman -s snapshots/openoffice
did not work.
Please advise. TIA
B.R.
satimis

Hi noriko,
Tks for your advice.
the openoffice pkg is called .. openoffice-base
[noriko@luxbox ~]# p -Ss openoffice
extra/openoffice-base 2.0.4-1
OpenOffice base package
I have OO installed. Tks.
btw, if snapshots isn't a repo .. i'm sorry, it just seemed that way when you wrote snapshots/*
I found it.
# pacman -Ss xfce4 | grep screen
extra/xfce4-screenshooter-plugin 1.0.0-2
plugin that makes screenshots for the Xfce4 panel
This small package has many different versions and names, such as ksnaps, screenshots, etc.
Tks.
B.R.
satimis

Similar Messages

Queries about snapshots and snapshot logs in Oracle Ebusiness Suite

Hi ,
We are running Oracle E-business Suite 11.5.8, and have noticed some on-demand snapshots with associated snapshot logs.
The reason we have noticed them is that the snapshot logs have grown large in size (up to 20GB).
What we need to know is why are they growing. As they are on-demand snapshots, something need to refresh them manually, but we do not know what.
Can we purge these logs and reclaim the space, or is there a process involved that we are not doing?
The snapshot details are as follows:
Snapshot log: INV.MLOG$_MTL_SYSTEM_ITEMS_B
Sanpshot table: INV.MTL_SYSTEM_ITEMS_B
Snapshot: INV.MTL_SYS_ITEMS_SN
Snapshot log: INV.MLOG$_MTL_DEMAND
Sanpshot table: INV.MTL_DEMAND
Snapshot: INV.MTL_DEMAND_SN
Snapshot log: INV.MLOG$_MTL_SUPPLY
Sanpshot table: INV.MTL_SUPPLY
Snapshot: INV.MTL_SUPPLY_SN
Regards.

HI,
Please go through below MOS docs:-
When do Snapshot Logs get Purged [ID 35217.1]
SNAPSHOT LOGS GROWS DUE TO MISSING/INVALID SNAPSHOT [ID 1031924.6]
How To Improve the Performance of the Refresh Collection Snapshots When Running Very High Volumes [ID 550005.1]
MLOG$_ENI_OLTP_ITEM_STAR is Growing too Large, can it be Truncated? [ID 367693.1]
Materialized View Refresh : Log Population and Purge [ID 236233.1]
Refresh Collection Snapshots Performance - Managing MLOG$ Tables and Snapshots for Data Collections [ID 1063953.1]
Thanks,
JD

Does SAP use SQL server's snapshot and transactional replication?

Gurus:
Could you help with this?
Does SAP use SQL server's snapshot and transactional replication?
Thanks!

Hi Christy,
no, SAP does not directly leverage these functions.
But none the less, it is up to you to use these on your system. I regulary use the snapshot functionality when applying Support Packages. In case somehing goes wrong a snapshot is the easiest way to roll back the import process (not exactly the best choice when talking about production and users keep on working while importing).
Have a look at this [document |http://download.microsoft.com/download/d/9/4/d948f981-926e-40fa-a026-5bfcf076d9b9/SAP_SQL2005_Best Practices.doc]. It deals with Best Practices and also covers snapshot, replication and mirroring.
Sven

How to input japanese text in x11 and openoffice

I posted this question in the Mac OS section, but someone suggested that I post it here, too.
I recently installed X11 on my computer to run OpenOffice.org. Unfortunately, I can't figure out how to switch between languages. Normally, I use the hot keys shift-cmnd-space to toggle between languages, but on X11, it won't allow me to do that.
I don't know very much about X11, and I only downloaded it because I needed it to use OOo. OOo seems to have the easiest way to to input furigana characters when typing in Japanese, so it would make my life a lot easier if I could use OOo when creating Japanese documents. I'm not hellbent on using OOo, but the furigna input seemed easier to do than with Word (also, word has been crashing a lot lately, so I thought I'd try something else). If anyone out there uses a different program with furigana capabilities, I'd be open to hearing about that, too. Especially if it's easier to configure.
Either way, I still need to figure out how to get X11 to input different languages. Can I use the katoeri program in X11 to input Japanese characters? Do I need to install something else? I'd also like to be able to use French, so if I need to do something special for that, please let me know how to do that, too.
Also, if you couldn't tell, I don't know anything about computers, open source or codes. I don't have unix on my computer, but figured maybe someone here might be able to help me. Please be patient with my ignorance about all this stuff!
Thanks in advance

Either way, I still need to figure out how to get X11 to input different languages.
Not really. You wouldn't use X11 for anything other than OO I think.
Do I need to install something else?
Yes, after some more research it seems you need something called kinput2. You can search this forum for Japanese. Here is one item of possible interest:
http://discussions.apple.com/thread.jspa?messageID=5249892&#5249892
I'd also like to be able to use French,
No problem. You should be able to demonstrate that for yourself already, since it is the same as normal OS X apps. Do you know how to do that?
I don't have unix on my computer
Yes you do, OS X is based on Unix, and X11 requires it.
http://www.apple.com/macosx/technology/unix.html

Basic questation about VSS and windows backup

hi all, basic questation about backup and VSS
Environment:
windows 2008r2,NAS backup disk connected with iSCSI
If i create in the windows backup server job , where i backup disk D , target is NAS disk and start it . Windows backup is requester and is created shadow copy . This shadow copy is created in the disk D or in the NAS disk ? If in the disk D is created for
everyone application snapshot ? After created snapshot the windows backup copy data from snapshot to windowsimagebackup ? And If windows backup create different snapshot how detect which files is changed ?
thank you
Falcon

Hi,
Windows Server Backup stores backup versions in volume shadow copies. After the data write is complete, Windows Server Backup creates a shadow copy of the volume where the backup is stored using Volume Shadow Copy Service (VSS). This shadow copy retains the
state of the storage volume as a “backup version” or “point-in-time” of the backup and must restore using this backup version.
You could refer to the article below to know the steps of a back up operation performs:
Backup Version and Space Management in Windows Server Backup
http://blogs.technet.com/b/filecab/archive/2009/06/22/backup-version-and-space-management-in-windows-server-backup.aspx
Windows Server Backup uses Volume Shadow Copy Service (VSS) and block-level backup technology to back up and recover your operating system, files and folders, and volumes. The Volume Shadow Copy Service is used to differentiate between backup sets, and to track
where the various blocks are being written to within the shadow copy storage.
For more information about the incremental backup technology, please see:
Learn more about system image backup
http://blogs.technet.com/b/filecab/archive/2009/10/31/learn-more-about-system-image-backup.aspx
Backup and Recovery Issues with Windows Server 2008 (Part 2)
http://www.windowsnetworking.com/articles-tutorials/windows-server-2008/Backup-Recovery-Issues-Windows-Server-2008-Part2.html
Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Best Regards,
Mandy
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

About snapshot types

hi all,
what is periodic snapshot and accumulating snapshot.
thanks and regards,
sri ram.

snapshots are a picture of system in a particular time. they holds info about top sqls by cpu, by db time, what the memory components' area size etc...
in periodic snapshots, (at default) every one hour, system take a picture and save it. so you can find info about what the top sqls was 5 hours ago.
in accumulating snapshot, a snapshot created first and then every one hour when a snapshot is taken, this info added to created one and averege info is shown in snapshot. for ex; first time buffer cache was 100M, at second snapshot, it was 120M then you will see 110M in your first snapshot anymore and this will go on by adding new snapshots. so you can find what the top 10 sql was in your system from 08:00 to 13:00.
sorry for my bad english.
Edited by: Mustafa KALAYCI on 06.Eki.2010 15:45

Backpac: A package state snapshot and restore tool for Arch Linux

backpac:
A package state snapshot and restore tool for Arch Linux with config file save/restore support.
https://aur.archlinux.org/packages.php?ID=52957
https://github.com/altercation/backpac (see readme on the github repository for more information)
Summary & Features
It's a common method of setting up a single system: take some notes about what packages you've installed, what files you've modified.
Backpac creates those notes for you and helps back up important configuration files. Specifically, backpac does the following:
maintains a list of installed groups (based on 80% of group packages being installed)
maintains a list of packages (including official and aur packages, listed separately)
maintains a list of files (manually created)
backs up key config files as detailed in the files list you create
The package, group and files lists along with the snapshot config files allows system state to be easily committed to version control such as git.
Backpac can also use these lists to install packages and files. Essentially, then, backpac takes a snapshot of your system and can recreate that state from the files and lists it archives.
Use Cases
Ongoing system state backup to github
Quick install of new system from existing backpac config
Conform current system to given state in backpac config
Backpac is a very, very lightweight way of saving and restoring system state.
It's not intended for rolling out and maintaining multiple similar systems, it's designed to assist individual users in the maintainance of their own Arch Linux box.
Status
Alpha, release for testing among those interested. Passing all tests right now but will continue to rework and refine. Bug reports needed.
Why?
There are a lot of 'big-iron' solutions to maintaining, backing up and restoring system state. Setting these up for a single system or a handful of personal systems has always seemed like overkill.
There are also some existing pacman list making utilities around, but most of them seem to list either all packages or don't separate the official and aur packages the way I wanted. Some detect group install state, some don't. I wanted all these features in backpac.
Finally, whatever tool I use, I'd like it to be simple (c.f. the Arch Way). Lists that are produced should be human readable, human maintainable and not different from what I'm using in non-automated form. Backpac fulfills these requirements.
Regarding files, I wanted to be able to backup arbitrary system files to a git repository. Tools like etckeeper are interesting but non /etc files in that case aren't backed up (without some link trickery) and there isn't any automatic integration with pacman, so there is no current advantage to using a tool like that. I also like making an explicit list of files to snapshot.
Sample Output
This is the command line report. Additionally, backpac saves this information to the backpac groups, packages and files lists and the files snapshot directory.
$ backpac -Qf
backpac
(-b) Backups ON; Files will be saved in place with backup suffix.
-f Force mode ON; No prompts presented (CAUTION).
(-F) Full Force mode OFF; Prompt displayed before script runs.
(-g) Suppress group check OFF; Groups will be checked for currency.
(-h) Display option and usage summary.
(-p) Default backpac: /home/es/.config/backpac/tau.
-Q Simple Query ON; Report shown; no changes made to system.
(-R) Auto-Remove OFF; Remove/Uninstall action default to NO.
(-S) System update OFF; No system files will be updated.
(-U) backpac config update OFF; backpac files will not be updated.
Sourcing from backpac config directory: /home/es/.config/backpac/tau
Initializing.................Done
GROUPS
============================================================================
/home/es/.config/backpac/tau/groups
GROUPS UP TO DATE: group listed in backpac and >80% local install:
base base-devel xfce4 xorg xorg-apps xorg-drivers xorg-fonts
GROUP PACKAGES; MISSING?: group member packages not installed:
(base: nano)
(xfce4: thunar xfdesktop)
PACKAGES
============================================================================
/home/es/.config/backpac/tau/packages
PACKAGES UP TO DATE: packages listed in backpac also installed on system:
acpi acpid acpitool aif alsa-utils augeas cowsay cpufrequtils curl dialog
firefox gamin git ifplugd iw mesa mesa-demos mutt netcfg openssh rfkill
rsync rxvt-unicode sudo terminus-font vim wpa_actiond wpa_supplicant_gui
xmobar xorg-server-utils xorg-twm xorg-utils xorg-xclock xorg-xinit xterm
yacpi yajl youtube-dl zsh
AUR UP TO DATE: aur packages listed in backpac also installed on system:
flashplugin-beta freetype2-git-infinality git-annex haskell-json
package-query-git packer wpa_auto xmonad-contrib-darcs xmonad-darcs
AUR NOT IN backpac: installed aur packages not listed in backpac config:
yaourt-git
FILES
============================================================================
/home/es/.config/backpac/tau/files
MATCHES ON SYSTEM/CONFIG:
/boot/grub/menu.lst
/etc/acpi/handler.sh
/etc/rc.conf
/etc/rc.local

firecat53 wrote:I think your plan for handling an AUR_HELPER is good. If AUR_HELPER is defined by the user, then either you might need a list of major AUR helpers and their command line switches so you can pick the correct switch for what needs to be done (most use some variation of -S for installing, but not all), or have the user define the correct switch(es) somehow for their chosen AUR helper.
That's a good idea. I'll add that to my AUR refactoring todo.
I also found directory tracking to be a weakness in other dotfile managers that I tried. I think you would definitely have to recursively list out the contents of a tracked directory and deal with each file individually. Wildcard support would be nice...I just haven't personally found a use case for it yet.
I've been thinking that I could just add the directory and scan through it for any non-default attribute files. If those are found then they get automatically added to the files list. That's pretty close to what etckeeper does.
Edit: I just compiled the dev version and removed my comments for already fixed things...sorry!
The master branch should have those fixes as well, but I didn't update the version number in the package build. I'll have to do that.
1. Still apparently didn't handle the escaped space for this item: (the file does exist on my system)
Ok, good to know. This wildcard directory business will require some new code and refactoring so I'll also rework my filenames handling.
2. Suggestion: you should make that awesome README into a man page!
I was working on one (the pkgbuild has a commented out line for the man page) but I had to leave it for later. Definitely want a man page. Once this stabilizes and I'm sure there aren't any big structural changes, I'll convert it to man format.
3. Suggestion: add the word 'dotfile' into your description somewhere on this page, the github page, and in the package description so people looking for dotfile managers will find it. You could also consider modularizing the script into a dotfile manager and the package manager, so people on other distros could take advantage of your dotfile management scheme.
I actually have a different script for dotfile management that doesn't touch packages, but there is definitely overlap with this one. That script isn't released yet, though, and if people find this useful for dotfile management that's great. I'll add that in.
4. Suggestion: since -Q is a read-only operation, why not just make it run with -f automatically to avoid the prompt?
Originally, running backpac without any command line options produced the Query output. I was concerned that since it is a utility that can potentially overwrite system files, it is important to give users a clear statement prior to execution about what will be done. Since the Query output is essentially the same as the Update and System reports in format and content, I wanted to be explicit about the Query being a passive no-change operation. The current command line options aren't set in stone though. If you feel strongly about it being different, let me know.
Long answer to a short question
5. Another suggestion: any thought to providing some sort of 'scrub' function to remove private information from the stored files if desired? This would be cool for publishing public dotfiles to github. Perhaps a credentials file (I did this with python for my own configs). Probably detecting email addresses and passwords without a scrub file would be rather difficult because dotfiles come in so many flavors.
Yes, absolutely. In fact, if you look at the lib/local file (pretty sure it's in both master and dev branches in this state) you'll see some references to a sanitize function. The idea there is that the user will list out bash associative arrays like this:
SANITIZE_WPA_=(
[FILE]='/etc/wpa_supplicant.conf'
[CMD]='sed s/expungepattern/sanitizedoutput/g'
Question: am I missing an obvious option to remove a file from the files.d directory if I delete it from the files list? Or do I have to delete it manually? It might be helpful to add a section to the README on how to update and delete dotfiles from being tracked, and also a more detailed description of what the -b option does (and what is actually created when it's not used).
You are only missing the function I didn't finish. There should be either dummy code or a TODO in the backpac main script referencing garbage collection, which isn't difficult but I just haven't finished it. The idea being another loop of "hey I found these old files in your files.d, mind if I delete them?" It's on my list and I'll try to get it in asap.
And finally, just out of curiosity, why did you choose to actually copy the files instead of symlink like so many other dotfile managers do?
git not following symlinks, hardlinks also out for permissions issues (git wouldn't be able to read the files, change them, etc.)
I definitely would prefer to not make an entire copy of the file, but I haven't come up with a better option. Shout with ideas, though. Also, if there is a way around the link issues I noted above, let me know. I don't see one but that doesn't mean it's not there.
edit: I think a Seattle area Arch meetup would be cool! Perhaps coffee someplace? Bellevue? U-district? Anyone else? BYOPOL (bring your own pimped out laptop)
A general meetup sounds good. I was also thinking it would be fun to do a mini archcon with some demos.

Is there another way of getting apps from the appstore without putting your credit card number in, ive heard about the itunes gift card thing can anybody just give me more info about that and how i can buy free things free things from the appstorepls help

Is there another way of getting apps from the appstore without putting your credit card number in, ive heard about the itunes gift card thing can anybody just give me more info about that and how i can buy free things free things from the appstore...pls help as im only a teenager and have no credit credit and my parents dont trust me with theres and they dont care about the fact that you can set up a password/.... PLEASE SOMEONE HELP I WILL BE SO GRATEFUL... And i would really like to get the iphone 4 but if there is no way of etting apps without your credit number then i would have to get a samsung galaxy s3 maybe ...

You can set up an Apple ID without a credit card.
Create iTunes Store account without credit card - Support - Apple - http://support.apple.com/kb/ht2534

My homepage will load about 30% and then i'm dead in the water. when i close firefox it appears to close but when i try to reopen it tells me that it's already running. started with beta 6 i deleated and loaded ver 5 no change

when i start firefox, everything starts normal then my homepage (igoogle) starts to load, gets to about 30% and stops. from there i can click on links or bookmark and a new tab will open but no page will load. i can't get anywhere. then when i close firefox it appears to close normally but when i try to reopen firefox i get a message that firefox is still running but not responding and the only way to shut it down is to reboot. when it first occured i was running beta 6 (since it became available, i also used beta 4 & beta 5) i then uninstalled beta 6 and downloaded and installed ver 5 same problem. i then did a system restore to a time before the problem.. no luck. i'm not sure what to try next. IE & chrome both work fine

I'm in exactly the same boat - dead at blue screen, only option is to salvage using target mode.
I don't currently have access to another Mac to do target mode. I was planning to buy a new Mac this fall anyway, though. 2 questions in preparation for that purchase:
1) Is there anything I can do before buying a new Mac to make the salvage process more successful? ie, should I spend the time and money going to the genius bar to have them help me get from totally crippled to partially crippled? (As for expertise, I'm a proficient consumer-grade user, but Apple Support walked me through the safe-boot process, etc.)
2) Is Apple going to provide 10.5 once it is released to people who buy a new Mac in these 6 weeks pre-release?
Thanks for your help,
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The future of Snapshot, and similar tools.

My apologies for posting this twice. I posted it first as a follow up
to an old thread in ...
novell.support.zenworks.desktop-management.6x.install-setup
I am quoting some comments made in that forum.
Then after surfing the forums for awhile, I thought the issue might get
more attention, if I posted it here. I am looking for ideas and advice
on the future of snap shot, and any tools that Novell might provide to
replace it.
If I could address some of these comments, in hopes of better
understanding ...
RE: >>>
> Most companies invest in packaging tools such the full version of
> AdminStudio to create deployment packages. They then use their desktop
> management suites to deploy those packages.
Admin Studio is not cheap. After a client has spend thousands of
dollars to implement ZENWorks, now I have to tell them to drop another
couple thousand down for an application packager. I also don't fully
understand Novell's relationship with the product, they don't seem to be
partnering well together, I'd appreciate anyone else's read on this
relationship.
RE: >>
> Novell has for over 5 years now been trying to steer people from
> Snapshot
I've heard that statement made verbally by many engineers, but I don't
always see the practice following that.
Has Novell ever gone on record to state they will no longer support snap
shot???
RE: >> > If your snapshots are failing with the latest versions of
snapshot, then
> most likely your software package falls outside the scope of what
> snapshot should be trying to handle.
Maybe I've just gotten lucky? I've have not had many issues with using
snapshot, and I have been involved in a wide variety of applications.
I have seen the statement made on the forum that ZEN Works is not really
a "Packaging" suite. While that may be a true statement, because
Snapshot has been packaged with the product for so long, the mind set of
customers is that it is expected to work, and be supported.
I look forward to additional comments on this matter.

Tom,
I'm not sure what exactly are you searching for? ZdM is already providing
you with snapshot replacement - AdminStudio ZfD edition, included in ZfD
price.
AdminStudio part for preparing snapshot MSI is identical in ZfD and
Professional edition.
All comments you qouted (including this one) are personal opinions - I
suggest you to try AdminStudio ZfD edition and make your own.
Denis
"tom" <[email protected]> wrote in message
news:[email protected]...
> My apologies for posting this twice. I posted it first as a follow up to
> an old thread in ...
>
> novell.support.zenworks.desktop-management.6x.install-setup
>
> I am quoting some comments made in that forum.
>
> Then after surfing the forums for awhile, I thought the issue might get
> more attention, if I posted it here. I am looking for ideas and advice on
> the future of snap shot, and any tools that Novell might provide to
> replace it.
>
>
> If I could address some of these comments, in hopes of better
> understanding ...
>
> RE: >>>
> > Most companies invest in packaging tools such the full version of
> > AdminStudio to create deployment packages. They then use their desktop
> > management suites to deploy those packages.
>
> Admin Studio is not cheap. After a client has spend thousands of dollars
> to implement ZENWorks, now I have to tell them to drop another couple
> thousand down for an application packager. I also don't fully understand
> Novell's relationship with the product, they don't seem to be partnering
> well together, I'd appreciate anyone else's read on this relationship.
>
> RE: >>
> > Novell has for over 5 years now been trying to steer people from
> > Snapshot
>
> I've heard that statement made verbally by many engineers, but I don't
> always see the practice following that.
>
> Has Novell ever gone on record to state they will no longer support snap
> shot???
>
>
> RE: >> > If your snapshots are failing with the latest versions of
> snapshot, then
> > most likely your software package falls outside the scope of what
> > snapshot should be trying to handle.
>
> Maybe I've just gotten lucky? I've have not had many issues with using
> snapshot, and I have been involved in a wide variety of applications.
>
> I have seen the statement made on the forum that ZEN Works is not really a
> "Packaging" suite. While that may be a true statement, because Snapshot
> has been packaged with the product for so long, the mind set of customers
> is that it is expected to work, and be supported.
>
> I look forward to additional comments on this matter.

Firefox will open 4 or 5 tabs fine, but then will not load any further websites after those first 4 or 5, or allow you to refresh one of those first tabs -- including about:config and the addon page

Firefox 5 worked fine. I installed Firefox 7, and when I ran it, tabs would just say "connecting to..." and hang. Restarting did not help. Websites open fine in IE and Chrome. Disabled all firewalls and antivirus, did not help. Uninstalled and reinstalled Firefox 5, everything worked fine again. This was using Vista 64-bit.
Upgraded to Windows 7, uninstalled Firefox 5, installed Firefox 7, had same problem. Uninstalled Firefox 7 completely (including the profile information, I saved that information in another folder), restarted computer, and installed Firefox 7 using a completely clean profile. Did not install any add-ons, checked to make sure all plug-ins were up-to-date, and updated plugins.
Now when I start Firefox, I can load 3 or 4 or 5 tabs fine -- after those first few tabs are open, I cannot open or refresh any other tabs -- including about:config and the add-on manager -- I have to restart Firefox. The hangup doesn't appear to be related to what websites I am attempting to open, but it looks like the number is the problem. I have run through all of the FAQ procedures, including changing the max number of network connections to 48, and the problem does not seem to go away.
As a side note, I had this same problem when I tried to go from version 5 to version 6 as well. Version 5 is the most recent version that worked on my system.

Can you try Aurora - download it from http://www.mozilla.org/en-US/firefox/channel/
And let us know how it works.

Each time I open my computer, I get a full screen about Firefox and a toolbar that needs a yes or no answer. How do I get rid of this?

I used to be able to press 1 button to get to my Google Home page, but now that I have downloaded the latest version of Mozilla Firefox, the "home page" is now information about Firefox and at the top of my computer, there is a question about security that needs me to say 'no' each time. I do not want to go through these steps every time I start my system.

See these articles for some suggestions:
*https://support.mozilla.org/kb/Firefox+has+just+updated+tab+shows+each+time+you+start+Firefox
*https://support.mozilla.org/kb/How+to+set+the+home+page - Firefox supports multiple home pages separated by '|' symbols
*http://kb.mozillazine.org/Preferences_not_saved

I'm trying to update my itunes to 10.5.2 but it freezes on about 55% and i can't sync my iphone 4s untill i updates... PLEASE HELP!

i'm trying to update my itunes to 10.5.2 but it freezes on about 55% and i can't sync my iphone 4s untill i updates... PLEASE HELP!

Have you disabled your virus protection?

My iphone 4 is dead after I updated to ios 6.1.3 it doesnt turn on and doesnt respond to itunes also. Visited Apptronix service desk but they say there is nothing they can do about it, and they have charged INR 10640 for a new one. Is there anybody same..

My iphone 4 is dead after I updated to ios 6.1.3 it doesnt turn on and doesnt respond to itunes also. Visited Apptronix service desk but they say there is nothing they can do about it, and they have charged INR 10640 for a new one. Is there anybody with similar problem....

Hm... Try this----> http://support.apple.com/kb/ht1808 or http://osxdaily.com/2010/12/04/ipad-dfu-mode/

Best avenue to file complaints about bill and have them resolved

I have been a customer since before 2005 and went with Ntelos in November, I called the night I was at Ntelos to ask Verizon what my contract buy outs were and I was given the prices. The representative tried to offer me whatever promotions she could offer (there wasn't many) and I declined service (there she should have took the initiative to ask about disconnecting). Since my bf opted to keep his number his phone disconnected automatically. I was told my Verizon phone would cycle off within 24 - 48 hours by the Ntelos rep. That was not the case so I called verizon to ensure my phone would disconnect and they told it would at the end of the billing cycle (december 20) which makes sense. I understand I would be responsible for the November - December. Anyways, December 20th rolls around and mind you I've called already to ensure it will take place and it doesn't. I phone in and come to find out the person who took my orders didn't complete the disconnection and now I have to wait until January 20th for it to cycle off and I can finally pay my bill! Well get this in my November - December bill they've charged me $51 for Monthly access (I have a work discount) and $49.99 for insurance and smartphone access for 12/21 - 1/20 and won't refund my $51 as they say that I called out on the phone. I turned the phone on and had voicemails that I think I checked around the time period that they are mentioning (1 day) and that data was used (1 day) I had no outbound calls after December 11th my birthday. Because there are no comments in my account (that I specifically asked them to make) my phone should have been disconnected when I had called in the first of December... really!?! The phone should have been turned off regardless and it was one day out of 30 seriously? I mean the phone has been turned off this whole time and literally only checked to make sure Verizon did their job. I CAN'T HELP IT YOU DON'T KNOW HOW TO DO YOUR JOB, I PUT THE EFFORT IN MULTIPLE TIMES TO LET YOU KNOW MY PHONE NEEDED TO BE DISCONNECTED YOU SHOULD HAVE KEPT RECORD OF IT!!! What really heats me up is that I was told a supervisor would give me a call back after they got out of a meeting and I have not rec'd a call back yet. VERIZON Reps/Supervisors your customers are the reason why you have get a paycheck, I suggest you start treating them a little better. You can't seriously tell me giving me back my $51 for service I DID NOT USE (except according to you for one day you can't even give me details about?) is really going to hurt your pockets. I've been jerked around by your reps for the last 2 months as one told me my contracts were up in January and I shouldn't' be charged for disconnection fees at all, she credited me those termination fees but they later got rejected (after she said her supervisor approved while I was on hold) and NO ONE HAD THE COURTESY TO NOTIFY ME!
I've worked in customer service before and I'll be first to tell you that your reps are not trained very well and you have horrible ethic! You should not charge your customers for an error that was your fault; especially since it was your reps that I asked specifically to note my account and didn't (this isn't my first rodeo with you all, it should be standard procedure to give your reps time to comment before throwing them into another phone call). I'm not doing this for my health here, that $51 could buy diapers and baby food for my daughter and you are crazy if you think I'm going to let it slip through my fingers to line your pockets. I will keep escalating it until you do something about it and I don't care that you already gave me an inconvenience credit I deserve that and my $51 so don't try to justify it that way! This has been way more than an inconvenience, so don't worry I'll inconvenience you as well!
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

With my new provider I am only using the chat function to settle anything with them so I can save the conversations I've had with them (not that I've had any issues thus far). It should be standard procedure for them to comment your account while they are on the phone with you before hanging up. I should have been annoying and asked them to read back their comments (hindsight ugh!). I'm sorry that you are having to deal with this as well, just know you are not the only one receiving horrible customer service. I'll share with you what I wrote on their Facebook page. They really should take some accountability for their actions and have better follow up on resolving issues (or train their representatives better). I can't stand having to talk to another person time and time again explaining the same thing i just explained to 3 people before them.
Almost immediately, I received some attention after posting this:
Dear Verizon,
I am appalled, especially after reading your credo, that you are refusing to credit back money that is owed to me because your representatives didn't take the necessary time that they should have to comment (after I specifically asked) in my account after I diligently called in multiple times to ensure that my disconnection took place when it was scheduled to and was told that it would (an ongoing issue since the beginning of December). Come to find out that the representatives I spoke with prior to December 20th didn't do their jobs correctly by not entering the disconnection orders in. "Verizon Credo- a set of principles that describes our culture of integrity, respect, performance excellence and accountability. The Credo is a blueprint that directs us to live up to the highest standards possible when serving our customers, shareowners, communities and each other." Let me school you on something here because it appears that you just put that mission statement up on your website 'cause it sounds good, you certainly do not follow through! Accountability: Noun - the quality or state of being accountable; especially an obligation or willingness to accept responsibility or to account for one's actions (i.e. public officials lacking accountability). It doesn't matter that you cannot find any proof in my statements it doesn't change the fact that it happened and I am not a liar. I seriously wouldn't exhaust this must effort had I been lying. I'll take this a step further and reference your statement "we focus outward on the customer, not inward. We make it easy for customers to do business with us, by listening, anticipating and responding to their needs." First of all, when I made my initial call to you all asking what my contract buyout prices were and your rep tried to offer me promotions (or lack there of) to keep me as a customer and I declined she should have "anticipated" my need for disconnection. I shouldn't have had to jump through so many hoops to get my service disconnected from you all and pay my final bill. It's not my fault that your representatives weren't trained well enough to correctly put through disconnection orders. Based on my interactions with your customer service I could see where people would disconnect their services regularly!!!!! You are not making it easy for me to severe ties with you and conduct BUSINESS and you are not responding to my NEEDS. I think you forget that I could be a potential customer in the future. If it's one thing I learned from my Communications Degree is that negative feedback will reach more consumers vs. positive feedback of a company and how they handle their business. I have 1,000 plus facebook friends and twitter followers so I'm pretty sure my negative experience could reach quite a few people! You say you have integrity? How is it moral uprightness to charge me for a whole month of service (regardless if the phone was turned on once) for a billing period that shouldn't have existed if your customer service reps did their job correctly? I suggest that you all take a good look at the way you are treating your current customers because we are the reason you get a paycheck! You should make your customers a priority especially if they've been with you for 10 + years regardless if they are disconnecting service or not! How about following through, taking ACCOUNTABILITY and having that supervisor representative call me back from my phone conversation last night like I am a priority (how every customer should be treated) and helping me get the money that I am owed, regardless if the phone had been turned on for a short period (your rep couldn't even tell me what numbers I supposedly called - exactly the phone has been off since December 20th if not before unless turned on to confirm disconnection)! Oh but let me guess did you all forget to put that in my account comments as well? Probably like there is no mention of the formal complaint I filed against some of your representatives that there was supposedly no ticket number for. I thought I was going to regret leaving Verizon for another provider but it turns out that I only wish I would have left sooner and actually gone to a authorized dealer/ Verizon Store to process my disconnection because your customer service line is a joke!

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