About sound blaster audigy va

Hi,
I am S. Merchant from Bombay, India. I just purchased a Audigy Value Sound Blaster Card. My card is working fine. I have two queries. First, I wish to use the EAX ADVANCED HD feature in which you can customise, preset?voices like male to female, female to male, zeus, chipmunk etc. How do I do it in Audigy Value Card? Second, I wish to procure a karaoke software called "Creative Karaoke Player" for my sound card. Could the admin. or fellow forum members, vistors help me? I would really appreciate it. Thanks in advance.
S. Merchant.

Hi S.Merchant,
You can get in touch with Support through email, they will be glad to assist you.

Similar Messages

  • Bug in Sound Blaster Audigy 2

    Hi,
    I'm experiencing something that is annoying. I noticed it long ago and it continues happening even with all the updates installed:
    Windows XP SP2
    DirectX 9.0c
    Drivers:
    Control Panel, Creative SB Audigy 2 NX, shows 2004/04/9 for the windows driver.
    Firmware: ..0509
    I installed the latest drivers found HERE (http://es.europe.creative.com/support/downloads/download.asp)
    called "Creative USB Sound Blaster Audigy 2 NX update .00.000" (4 Feb 2005)
    EAX Console version: 2.07.0
    What is the problem?
    Well... I have 5. soundsystem, and I choose "Surround Stereo" in the CMSS 3D option.
    Each time I shut down the sound card PRESSING THE BUTTON or either turn of the system, I have to re-click this option button.
    This is, the system saves the settings correctly, and if I open the EAX Advanced HD again, I find it selected, but when I re-click it again, then the sound gets surround.
    Hope it gets fixed, as its a very annyoing thing.
    Thanks in advance,
    PS: If this is not the place to put this, please tell me insted of simply ignoring it.

    There IS a problem with this. I have experienced it in two different configurations, and yes, I have everything updated. As you can see I STILL have the problem... (I don't remember when I posted the first post). I also contacted Creative Support, and although it being fast, they did not test it. I simply got answers once and again about unsinstalling the drivers and some other things on my computer and install again.
    I don't know how to report this to a developer or someone who can take some minutes to test it and say "hey yes... it's true!".
    The problem with this is that you DON'T notice it at all.. you hear 5., all seems OK, untill you re-click again the "surround stereo" option.. it's in that moment when you notice that the volume and the quality increases... I guess people is using their 5. like in surround but not at 00% quality.
    Sad, but it's the way it is I guess...
    Now this is my day by day... Plug the NX, open EAX, select surround... and if I previously used my headphones (on the speakers) I have ALSO to switch from 2 speakers to 5. and then EAX and surround (although it's always clicked...)
    I'm not asking for help, or suggestions. I just want someone who cares at Creative to know about this... Well of course, if someone has a suggestion or can help in a way that can make me forget about opening EAX console... it's welcome.
    Thanks again for reading or for any help.
    Regards.
    PS: I'm thinking on replying to creative again, but I guess I will get the same answer...

  • Pin Specifications for Creative Sound Blaster Audigy SB1394

    ;Pin Specifications for Creative Sound Blaster Audigy SB394 I have a Sound Blaster Audigy SB934 CA000-IAF Creative Tech '0 AA299J basically a Sound Blaster Audigy Platinum (wiouth the front bay for conectivity.)? And since I dont' have the front bay for heaphone and mic conectivity I was wondering if there is a spec sheet for the 40-Pin conectivity that is used for the front bay. I was wondering if anyone could provide me with such spec sheet so that I can try to conect my frontal Intel board plugs for headphone and microphone (would like to use my headset.)
    There are a lot of pins on the card and well only about 8 in the conector for the front plugs. So if any dev from the forum is reading this I would greatly apreciate it if I could use my front Intel sound plugs on this old model card.
    Thank you for all your help.

    http://www.driverheaven.net/audio-general-technical-discussion/5279-creative-audigy-2-ad_ext-pin-assignment.html
    That will help you with the pin assignments.......
    And you can also try one of these to connect a lot more easily to your front panel audio jacks.......
    www.x-tap.com
    I used the above with four Audigy LS and SE's and it works a treat!

  • Sound blaster audigy plat. EX

    i recently bought a sound blaster audigy platinum EX(not the audigy 2 plat. EX)i was just wondering if the sound from this sound card is better then the on board sound of the k8n ne plat. i have a feeling that it is, i just want to make sure. also, has anyone had any problems installing this type of card and if so how did you go about fixing them? thanks

    siruis,
    go to the mixer settings and one of the sliders. the one
    beside the wave slider to the right and slide it down to about 40% and try it, while playing if static still present
    slide it down more while the track is playing, i had the same prob wwith li've 24bit 7. and this cured it for me.
    hope this helps you.
    john ( good luck )

  • Sound Blaster Audigy & Vi

    I'm new to these boards, not posted much at all. I have been confused about something. I currently use the Sound Blaster Audigy card. I have a 4. speaker setup. I utilize the "heavy metal" option under the EAX->Advanced EQ section of the Audio Console. My question is will I be able to use the same exact settings in Vista or will I have to upgrade my card? I tried going through the forums for the answer and I just got confused with all the different posts/information. I tried PMing the mods and Cat about getting some info but, it seems they want to ignore my messages even though I was polite.

    Well, first, the PM links in the profiles were acti've which means to me that the PM function was turned on. If the Mods have it turned off and it doesn't show to the regular forum goers then, the fault would lay with Creative or more specifically, the mods for misleading people into thinking that the message was actually received/read. If the message was read it is only courteous to at least quick reply and say, sorry, we don't know anything yet, etc or actually answer the question. Not answering only leads people to believe they are being ignored and again, the fault is with Creative and/or the mods. I wasn't trying to get technical support as nothing is wrong with my Audigy card. So I don't see the need to contact Tech Support. The mods have posted details about the cards and Vista which tells me they could answer simple questions.

  • Sound Blaster Audigy Advanced

    I purchased a Dell 705 with Vista and had the software installed and it worked nicely. I sent that laptop back because I did not like Vista and wanted XP Pro SP2 but now Dell is telling me they can not sell anymore because it is not supported. Is that true? How can I go about getting for my Dell 705?running XP Pro SP2?Thank you,

    What they are telling is total BS. What that is that you got is a software upgrade, not a hardware. Sound Blaster Audigy Advanced MB is a software that emulates your current Audio hardware only. So when you sent back your laptop, you should of kept the CD. THey are not sending you the CD anymore and you need the Key on the CD to activate the software. There is another post of someone who emailed creative and got a new key from them and they told him that the activaction was only good for 3 installs. The reason for this is because it is a software thats why you only get 3 installs. If it was a hardware, creative would have a bunch of angry people cause you?can only install the drivers for a hardware 3 times?...doesn't make any sense you know. I would never buy creative if that was true. So remember this is a software and not a hardware. So when you though you paid for?what you though was an?hardware upgrade, it was in fact only a software you were buying extra. CHEEZY!

  • Setup could not detect any Sound Blaster Audigy card on your system

    Hi from Barcelona!
    I've a Soun Blaster Audigy card (Model: SB0090)
    I tried to install the Audigy software and drivers from the original product CD but Setup was unable to find Augigy hardware and halted the installation!
    "Setup could not detect any Sound Blaster card on your system. Please ensure that your Sound Blaster hardware is properly installed before running this Setup program"
    By the way. Manually the sound drivers can be installed working only front speakers of the 5. Creative system
    I tried a clean installation of Windows XP and Windows 2000 PRO (reformatted the hard dri've) but Audigy install CD still could not find Audigy hardware.
    I've changed the card to a different PCI slot with the same results!!! Damaged?
    What is happening? I need a solution!! Many users have this problem to with other Sound Blaster cards and models...

    ADSLNEW wrote:
    It seems to be an important BUG of Creative Sound Blaster Audigy cards related with EEPROM!!!
    Yes, indeed, that is my theory as well. After much ****hing and on-line research, it seems that this problem has been around since 2002. From Creative Labs point of view, it appears they view this as "pilot error" -- the user has installed the card in a system that is not fully compliant with the latest standards -- specifically Microsofts ACPI (configuration and power management). A wide variety of configurations and/or actions seem to cause the PCI subsystem ID in the Audigy EEPROM to be erroneously overwritten -- including certain older motherboards, certain older PCI cards, and perhaps other actions.
    Once the subsystem ID in the EEPROM is overwritten and has garbage information, many or all of the Creative applications cease working and various sound problems can arise. Attempts to reinstall the driver or update to the latest driver consistently fail becuase of the dreaded "Setup could not detect any Sound Blaster Audigy card in your system..." error message.
    There appear to be four fixes:
    ) Get a replacement Audigy card from Creative, but <EM>only</EM> after you perform their prescribed troubleshooting steps to prove that the card is indeed the source of the problem. Apparently, the steps include installing the card in another PC. Apparently, Creative in Europe is more willing to replace your card than Creative in the US. It's up to Creative Labs whether or not they issue you an RMA ("Return Material Authorization").
    However, this fix will fail if the root causes of the EEPROM error are not corrected. Apparently, Creative Tech Support isn't always a foolproof source of guidance, so the burden is on you. The root cause MUST be corrected before the new card is installed, or the same problem will happen all over again. Eliminating the root cause may involve replacing your motherboard, replacing other PCI cards, or manual configuration (disabling ACPI).
    2) Reprogramming the EEPROM. This is for advanced PC owners only, because it involves desoldering the EEPROM, programming it, and resoldering (and even lifting some pins to prevent reprogramming). There are instructions on how to do this posted in the German Creative Labs discussion board, by a Russian (!). I have links for those who are interested.
    3) Removing the Creative drivers and software (using Clean Sweep procedures and third party utilities), updating again using Windows XP SP2, then physically moving the card to different PCI slots (multiple times if necessary), until ACPI Bios writes the proper information into the EEPROM. You can then reload the drivers.
    Again, the root causes of the problem must be removed or your fix will only be temporary (a day or two). This solution also seems to be very dependent on the specifics of your system (motherboard, PCI cards, etc.).
    4) Some people have had success in by-passing the step in the driver installation process where they check for the Audigy card subsystem ID, using a utility called CTZAPxx on the installation CD. Then then manually install each of the applications they need to use.
    5) Use the open source driver from the kX Project (http://kxproject.lugosoft.com/index.php). This driver (and associated utilities) does not depend on the detailed configuration of the card (i.e. they don't check subsystem ID) and appear to work fine even with cards with corrupted EEPROM.
    This driver is aimed primarily at computer music applications, and opens up the on-card signal processing capabilities. The downside is that the Audigy 2 ZS does not have all of it's capabilities supported <EM>yet </EM>(e.g. Dolby Digital decoding, S/PIF passthrough, possibly some game sound features, THX, 24-bit recording, support for Hyperthreading CPUs, etc.). But scanning over the discussion boards, the user community seems to be MUCH happier with the performance and support associated with these drivers than with Creative's.
    This is the direction I'm going. I'm not a big gamer and I don't really care about the latest in home theater audio performance. Basic 5. surround sound is all I care about, and I'm much more interested in computer music capabilities.
    I have also lost faith in Creative Labs as a vendor to provide the support I want and need going forward. Just imagine if the Creative Labs were running the Space Shuttle program :smileysurprised:.

  • Creative Sound Blaster Audigy Value/SE/LS Driver 01.04.0

    Creative Sound Blaster Audigy Value/SE/LS and Sound Blaster Li've! 24-bit Vista Beta Driver 0.04.0055
    Yeah, 32-bit, wooo.
    When will a 64-bit version be available?

    Has anyone tried the "AMD64" Driver for the Audigy Value (I assume this is the SE?) that is on the bundled CD?
    I tried different driversets from the download/support site to no avail.
    I didn't think about the CD driver until I got to work this morning.
    Really wishing I picked up the Li've! (yesterday) instead of the Audigy Value now
    ...expected this card to have a better chance, especially with "x64 drivers" on the box.
    Oh well, I'll give it one more shot tonight with those CD drivers... hopefully something will work.Message Edited by abz on 2-07-200604:08 PM

  • Error with Sound Blaster Audigy 2 installation...driv

    Hi
    I am really stuck with this issue and was wondering if someone out there could help. I have an Audigy 2, and have had it working for a long period of time. I had to re install Windows not so long ago and since then I have found a number of errors with my sound.
    Firstly there are a lot of pops and clicks when either gaming or playing audio files. Admittedly the pops and clicks happen a lot more when gaming (multiple sounds playing at once ?).
    Therefore I decided to come onto creatives site and download the new drivers for my sound card. I was still running the original drivers from the CD supplied, so felt it was about time.
    I downloaded the file SBA2_PCWDRV_LB__84_55-R, which is the correct update for my card and tried to install it.
    It comes up with a message:
    Setup could not detect and Sound Blaster Audigy 2 on you system.
    Please ensure that your sound blaster hardware is properly installed before running this setup program.
    setup will not exit
    After that message i was a little confused, because as far as I was concerned everything was working ok, sound was coming out and was coming out correctly from my 5. surround system.
    So i double clicked on the Creative Volume Control to check everything was on.
    I'm not sure if this is an error but a long the top where you select the output device mine says:
    SB Audigy [A000]
    I'm not 00% sure but I don't think it said that before, I think it said something else, but I could be wrong.
    I decided to uninstall my sound card and re-install. Everything installed absolutely fine from the CD, recognised the card and no complaints.
    So I tried to re-install the driver update, and same message. (And the output device is still SB Audigy [A000].
    Again I uninstalled and tried the Beta patch on the off chance that that would work, still nothing, it does not recognise the card in my computer.
    I definately have an Audigy 2 and it has worked properly allowing me to update it before.
    Sorry to have such a long message, but I am really confused about all of this and would really like to get everything working properly.
    Any advice and help would be appreciated.
    Thanks

    fedepolito,
    I assume that you are running WinXP with Service Pack 3. Did you do a clean sweep of all the Creative Software and reinstall from the A2ZS CD? Do you get sound then?
    Me disculpo que no entend?a que todo que usted dijo en su poste. Asumo que usted est? funcionando Windows XP con el Service Pack 3. ?Usted hizo un retiro del barrido limpio de todo el Creative software? (Busque los foros para el "clean sweep." ) ?Despu?s de eso, cuando usted reinstala del CD de Audigy 2 ZS, usted consigue el sonido?
    Message Edited by Katman on 03-29-2009 2:59 [email protected]

  • Set up from creative down load does not detect any sound blaster audigy mess

    I have a sound blaster audigy with no installation cd. I installed the card to download the drivers. The detection software on the site said there was no creative product installed.
    I downloaded the web update file and saved to my desk top. Ran the file after closinging all apps and got a message that there was no audigy detected. Reinstalled the card, same, did it again in another pci slot.
    Tried finding a driver in xp, found one for soundblaster. No sound at all with this xp driver. I do not have intergrated sound on the abit k7rsa board. How do you install the driver if the set up program stops you because it does not see the device, and with no install cd? Thanks for any help.
    Tony

    I have the same problem. About a year ago I threw out all my driver cd's because they were really piling up and i figured i'd never need them because I've been able to download all the driver's i've ever needed from company websites.
    NOT SO with Creative.
    I have the Sound Blaster Audigy 2 Platinum (the one with the ports for the front of the computer). I recently had to reinstall my OS. I got the soundcard to work, but all the optional components I had before (like the ability to use the remote control to control sound, and the EAX console etc) are gone. I tried to download these components from the website (it's really hard to tell which is which, so i downloaded them all). They will NOT install! I keep getting the error message "Setup did not detect required components, Setup will exit" on all the download software.
    This is extremely frustrating because I'm unable to setup the speakers properly (windows speaker settings don't really work).
    I did manage to do the automatic update thing, but it only updates the core drivers.
    PLEASE HELP!
    I paid $200 bucks for this card (granted, that was a couple years ago), so I should be able to at least download the same software that came with the product!
    Please have a professional (not an engineer without user interface experience) design the download area too...it is extremely difficult to understand what the individual components really do! At the very least, when you download them...they should work!
    Thanks.

  • Sound Blaster Audigy 2 not fo

    Hey all,
    I recently downloaded Creative Sound Blaster Audigy2 and Audigy2 ZS Driver Update .84.55, but when I try to install it I recieve an error message stating:
    "Setup could not detect any Sound Blaster Audigy 2 on your system.
    Please ensure that your Sound Blaster hardware is properly installed before running this setup program.
    Setup will now exit."
    In Device Manager, the device is referred to as a Sound Blaster Audigy 2 (WDM). It says the driver date is 0/2/2003 and the version is 5.2.5.44.
    I'm not really sure what the problem is, and I'm afraid that if I uninstall the current driver I won't be able to find one that works anymore and I'll be out of luck.
    Any help is appreciated,
    --Delph

    I find myself in the same boat!
    Let's just *think* about this one minute.
    If Windoze can "see" the card and install "generic" drivers for it AND it works, then the card, the installation, or anything else is not at fault (hardware wise).
    It simply becomes a "problem" with the crappy Creative install software.
    Oh, and don't believe that it makes one bit of difference OEM, or retail.
    I have:
    OEM and RETAIL Li've 5. cards doing the SAME thing (driver disks/driver downloads)
    OEM and RETAIL Audigy2 cards doing the SAME thing (driver disks/driver downloads)
    The ONLY thing in common is Windoze XP SP2 with all the patches, oh, and that damm clean boot nonsense makes no difference, other that wasting time.
    It ia absolutely clear to me why everybody is searching for an alternati've to this BS.
    Ok so here we are, the card detects, windoze installs a generic Audigy driver, and your audio works, but you have NO features you paid for.
    The Creative installer appears broken/incompatable.
    *the card MUST be detected by windoze, you MUST have a driver CD*
    If the two things above are true then:
    Insert your CD, it is going to launch the Creative BS, close it at the first opportunity.
    Start>My computer
    You can see the CD in your CD dri've (it's called "SB_Install", with a 'hokey' logo of an "A" in it)
    Right click on it, choosing "open" from the drop down box, now you have a listing of the stuff on the CD.
    The 'stuff' you (might) want is in the "audio" folder, open it.
    The folders revealed are fairly self explainatory, I myself would manually install the driver first through Start>control panel>Performance and maintence>System>Hardware device mgr.>Expanding my "sound video and game controllers" (by clicking on it), double click on "SB Audigy" choosing the driver tab and updating the driver from the CD (in the 'audio' under drivers that we explored earlier (you will have to manually steer the driver update to that location).
    Now with that done you can go back to your CD in the "audio" folder and add the features you want.
    Now, if you do not have a Creative Audigy install CD you are going to have to get one (you should have gotten one with your computer/Audigy card) try to beg, borrow, or steal one. If you strike out I will send you one (a copy) or make it availaible as a bittorrent.
    In fact, if you take the complete Beta driver download (SBA2-PCDrvBeta_LB_2_08_0002) and open it up with WinRAR you can get the most recent drivers there in a folder called, strangely enough, drivers, and install as above, again provided that Windoze 'sees' your Audigy (or Li've) card. BTW the newest drivers are dated: 29/08/2005
    If Windoze does not "see" your card NONE of this will apply to you, being another 'issue'. If you care to leave the specifics of THAT situation I will try to help, but you *must* remember, some stuff simply will not work with other stuff. Creative soundcards DO NOT LIKE IRQ sharing and DO NOT LIKE being placed in a VIA chipset board (pre 600 series).
    Take care ALL!Message Edited by mrfixitx00 on 0-07-2005 07:55 PM

  • Sound Blaster Audigy 2 ZS Probl

    Alright, so here's the scoop on my problem. I have a pre-built computer, an e-machines T4892 that I have been upgrading on my own. I added a Radeon 9800 PRO graphics card and that works just fine. Today for a late birthday present I got the Sound Blaster Audigy 2 ZS Sound Card I asked for. Before installing it I had the integrated audio of Realtek AC'97 Audio. I believe I removed those drivers but I'm not quite certain, I want to Add/Remove Programs and removed Realtek AC'97 Audio and it's now gone. Yet when I go into C:\Drivers\Audio the Realtek Icons are still there plus the Installation icon. So when I started up my computer after I put the card in, I bought this card from www.newegg.com by the way, the things in the bottom right hand corner that tell you you have new hardware popped up and all of that, it asked me to install from a specific location such as the installation cd or an advanced location, I clicked specific location because I put in the CD. It said it could not find it. So I just shrugged and went double clicked on the icon for the D: dri've and the autorun started. I installed the drivers and the Music player I forget the name. Everything was good, so I restarted my computer. When I log into my account (this is a shared computer) everything starts up fine except about 5 seconds later I look at my taskbar and Audigy.exe pops up and all of a sudden my computer restarts. I continued to log into my account and this kept on happening. So when I logged in for the last time I quickly did CTRL+ALT+DEL and went to processes, endeded audigy.exe and I was able to keep my computer on, this is currently how I am running. So I decided the audio driver was probably out of date so I went and downloaded the new drivers and restarted my computer. When I logged into my account, there's usually a windows sound that plays, that did not play, and 5 seconds later the computer restarted again. Plus when it restarted in the bottom right hand corner a little box would come up saying a Multimedia Audio Controller has been detected and it would come up and say Install the Software automatically (Recommended) and Install from a list or specific location (Advanced), before it would restart. So now I'm stuck with the problem of my computer restarting if I don't quickly end audigy.exe and I have no sound. If you could help me that would be great.

    I've been fiddling around in the Device Manager and it has Other Devices and under it is Multimedia Audio Controller, I can choose to either reinstall the driver udate the driver, disable it, or uninstall it. Here's what comes up on properties
    This device is not configured correctly. (Code )
    To reinstall the drivers for this device, click Reinstall Driver.
    Help would be appreciated here. I'm a big gamer and would like to have this up and running before our first CAL Match.

  • Sound Blaster Audigy 2 ZS Sta

    There are a great many topics about this... Rather than necro posting, I thought I'd make a new topic... My Sound Blaster Audigy 2 ZS card outputs little chunks of static every once in a while.
    Prince of Persia Sands of Time does it all the time. Didn't before.
    Trillian statics on its bee
    ps.
    Everquest 2 has really nasty static when underwater.
    I know it's not some computer setting as I've formatted...
    Is there some sort of problem with Audigy 2 ZS cards? This just started happening to me about a year ago, and I've finally had it. Is my card dead?Message Edited by dalponis on 03-02-20070:09 AM

    Bumpity bump bump...

  • Sound Blaster Audigy 2 ZS Microphone H

    Ok, I just bought a brand new Microphone, a Sennhesier pc-50 and a brand new sound blaster audigy 2 ZS. When i go to test my mic in a team-speak server of mine, the green button wont light up at all (meaning it wont work). The odd thing is, people in team-speak hear key clicks, my msn beeps, and music that i play, but not my voice. I've tried to switch the wires around while recording myself but it still wont work. I also looked to see if i placed my head phones in the right slot, and the mic in the right slot and it still wont work. The headphones are brand new, and work on another computer. Its just not working on this one. Please help

    Hello and welcome to the club. There are tons of use out here.. with the same problem.. Seems we have to sit tight.. they have not let us know a THING about our problem.. Whether or not they are looking into this or otherwise. No one has had the problem solved.. and if someone has and reads this .. LET US KNOW. At the moment, however, I have learned one thing based on this problem: Don't buy any more SB / CL Products!!!

  • Sound blaster audigy 2 zs...NO SOUND! he

    i've got a sound blaster audigy 2 zs...had it for two years...this morning, all of the sudden, it doesn't work...no sound...at all...i've tried uninstalling/reinstalling, speakers are fine (i've had to use the built in audio from my motherboard...NOT the greatest!)...anyone have any ideas, hints, ect. please...help me?:angry:

    My Mobo=D875PBZ
    perryjp20, After about 25 hours of troubleshooting, finally got my system up 'n running again, including the Soundcard. After a lot of wrong guesses for a "quick fix," simulated re-building the PC from the ground up:
    Flashed back to an earlier BIOS (P27, mid-2004). Took out the ATI and Audigy soundcard, disconnected all dri'ves. Booted & shutdown. Added ATI card and monitor, then one 300 gig HD and DVD dri've, then formatted HD via installation of XP Pro, installed original Intel chipset drivers, and XP Pro SR and and set-up 2d partion on HD, installed ATI drivers (originals out of the box), then added Audigy card and its drivers (originals out of the box), then plugged in formatted 2d HD (250 gig). In the process now of adding the rest of my software and games. Shutdown and re-booted at each phase and monitored temps and voltage through BIOS at each phase to attempt to detect any problem with power supply or overheating -- saw no problems.
    Will update ATI drivers soon, but reluctant to re-install Win XP Pro SR2.
    Don't know what caused the failure of first the soundcard then the system "lost" the ATI card, then HD was corrupted. I was using the Firewire port of the Audigy card (connected to Canopus ADVC) when the sound started cracking/cutting-in-and-out and then went out altogether and the entire system went belly-up. Perhaps that Firewire port is bad? Other leading suspects: BIOS (which I had updated a couple of months ago) or perhaps the system had a worm or virus that Trend Micro did not pick up.

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