About support work

Question

hi,
   can any one explain the,
   1.Handling tickets with different priority, give me with real time examples.
   2.how to solve data mismatch  tickets by doing "Back Fills",
      Here back fills means?
   3. what type of tickets generally we face in SDand MM. please give if you have any  
       real time  examples.
   4.In tickets what is the meaning of performance issues like aggregates, compression.
      what type of questions we face in real time scenarios give me one or two examples.
     About tickets generally what type of questions we face in interviews.
     can any one send the above details to
      my mail id [email protected]
  with regards
    vrm.

Answer 1

Hi Murthy,
The typical tickets in a <b>production Support work</b> could be:
1. Loading any of the missing master data attributes/texts.
2. Create ADHOC hierarchies.
3. Validating the data in Cubes/ODS.
4. If any of the load runs into errors then resolve it.
5. Add/remove fields in any of the master data/ODS/Cube.
6. Datasource Enhancement.
7. Create ADHOC reports.
<b>Solutions</b>
1. Loading any of the missing master data attributes/texts - This would be done by scheduling the infopackages for the attributes/texts mentioned by the client.
2. Create ADHOC hierarchies. - Create hierarchies in RSA1 for the info-object.
3. Validating the data in Cubes/ODS. - By using the Validation reports or by comparing BW data with R/3.
4. If any of the load runs into errors then resolve it. - Analyse the error and take suitable action.
5. Add/remove fields in any of the master data/ODS/Cube. - Depends upon the requirement
6. Datasource Enhancement.
7. Create ADHOC reports. - Create some new reports based on the requirement of client.
Thsese are also some of the common errors in Production  support:
1) RFC connection lost.
2) Invalid characters while loading.
3) ALEREMOTE user is locked.
4) Lower case letters not allowed.
5) While loading the data i am getting messeage that 'Record
the field mentioned in the errror message is not mapped to any infoboject in the transfer rule.
6) object locked.
7) "Non-updated Idocs found in Source System".
8) While loading master data, one of the datapackage has a red light error message:
Master data/text of characteristic ZCUSTSAL already deleted .
9) extraction job aborted in r3
10) request couldnt be activated because theres another request in the psa with a smaller sid
11) repeat of last delta not possible
12) datasource not replicated
13) datasource/transfer structure not active
14) Idoc Or Trfc Error
15. ODS Activation Error
You can see the errors in RSMO -- Details Screen, and ST22 for any Short Dumps, and Check RFC entries and SM21 for SYS log Entries.. we can find the failure inf
For <b>common data load errors</b> check this link:
/people/siegfried.szameitat/blog/2005/07/28/data-load-errors--basic-checks
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets  its urgent
Re: production support issues
production support
Regards,
Mani
Message was edited by:
        Manikandan  A