"About this Mac" (System Profiler) won't open
I have been having some strange problems with my computer. I got a new MBA a couple of weeks ago. I installed 10.6.4 with all the old folders and files from the old computer (MBA too Rev C).
Now "About this Mac won't open". It opened before I shifted everything over to the new computer.
The other thing is that an external USB drive won't mount. It mounts on the Powerbook I have and I can move files from and to it. However, on the new MBA, only the external drive appears. The other part is grayed out, and it doesn't mount, as I have said.
I don't know whether these two things are related or not but I thought I would just mention this other problem I just noticed at the same time. (I will make a new question about it.)
The external USB memory drive is formatted to MacOSX extended journal.
I did repair and verify on Disk Utility and these things checked out OK.
I just checked it on the old MBA (same OS) and it mounts fine and I can manipulate contents of the drive.
Is it something to do with firmware issues?
I just tested another USB memory drive and it has the same problem as the other USB memory drive.
I don't know what my next step is.
I want to use the newer MBA instead of having to use the older MBA and the Powerbook to use the USB memory drives. These USB memory drives are USB 2.0. As I have said they work fine on the other older computers.
On the older MBA, "About this Mac" works fine.
I haven't done that much since I migrated everything over to the new MBA. I have just been surfing the Internet. I don't know when the System Profiler failed to work. I tried to open it for the first time since I moved the contents of the old MBA over just now.
I opened System Profiler by launching it from Utilities.
It comes up with a different name to the admin name though. Maybe that's why it won't open from "About this Mac"?
For example, the computer's name when I set it up using the USB installer stick is "Harry Potter".
But the old MBA that I had was named "js".
When I install programs, it comes up with "Harry Potter", put in password.
However, when I look up the System Profiler information using Utilities, it comes up with "js's MacBook Air (2)".
Does that matter?
Is the name thing causing the problem with the "About This Mac" not opening?
I am really confused about all of this.
The information in the System Profiler is about the newer MBA.
Should I just not worry about this problem? And just open it up from Utilities if I need to look up System Profiler information?
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System Profiler won't launch/ About this Mac more info button grayed out
Panther 10.3.9 on 1.25 imac G4. I recently restored this mac to get ready to sell it and after the restore and Panther upgrade (from system discs) System Profiler no longer launches. I have run disk utility to repair permissions. The area in the dock opens up for the System Profiler icon but it just shuts right back down. I can't launch it directly from utilities and the "more info" button on the about this mac menu is grayed out. Anyone have a solution? Thanks!
Hi cornelius,
I posted the link to the thread due to the fact that there were a number of suggestions of troubleshooting the user could try to resolve their issue.
One was the standard Repair Disk/Repair Permissions, one was to reset PRAM (not sure why that was suggested in this particular case), and one was to check to see if it could be a font issue and one was to test with a new user account to see if the problem was system wide. And one was for reinstalling System Profiler by using Pacifist.
The OP in that thread did not post back to indicate if any of the suggestions helped but I thought that the OP here might benefit.
I wasn't suggesting anything specific as I personally have never had the problem but I thought those suggestions might help the OP.
Or am I misunderstanding what you are asking?
best as always,
littleshoulders -
just loaded Mountain lion, went to about this mac to see if worked, won't open (about this mac) About this Mac is listed, nothing happens when I click on it.
I opened System Profiler by launching it from Utilities.
It comes up with a different name to the admin name though. Maybe that's why it won't open from "About this Mac"?
For example, the computer's name when I set it up using the USB installer stick is "Harry Potter".
But the old MBA that I had was named "js".
When I install programs, it comes up with "Harry Potter", put in password.
However, when I look up the System Profiler information using Utilities, it comes up with "js's MacBook Air (2)".
Does that matter?
Is the name thing causing the problem with the "About This Mac" not opening?
I am really confused about all of this.
The information in the System Profiler is about the newer MBA.
Should I just not worry about this problem? And just open it up from Utilities if I need to look up System Profiler information? -
Serial Number in About This Mac and System Profiler says "System Serial#"
I recently had my hard drive and motherboard replaced under warranty.
I wanted to check the expiration of my warranty so I could buy AppleCare before my year is up. I went first to About This Mac, and then to System Profiler - both of them say my Serial Number is "System Serial#" - any ideas on how to get my real serial number displayed?How strange! I'm not sure if this will show anything different, but you can also try to get the serial number via Terminal. Just open the Terminal application and copy in this command:
ioreg -l | grep IOPlatformSerialNumber -
Lion disables system info and software update in about this mac
hey guys I have problem with lion when I reboot lion,
it disables system info and software update in "about this mac"
actually it says "this button is disabled because there is no system profiler application" or "this button is disabled because there is no software update application"
and also everytime when I reboot my computer it always changes default applicatons. for example
it changes from VLC player to quicktime, from Archive utility to textEdit and so on.
each time i got to reinstall "Afloat application" if i want to use it.
for making them ok I just need to open software updater from system pref. and the button becomes visible again.
it is same with the system info. I gotto search system profiler via spotlight search and I run, button becomes visible again.
for the archieve utility i got to go to coreservices and open Archieve utility then automatically it becomes default app for .zip files again.
/___sbsstatic___/migration-images/170/17091900-1.png
http://imageshack.us/photo/my-images/689/screenshot20111225at659.png/Did you just install Lion? If so, you might need to try to reinstall as something got messed up.
Alfoat uses SIMBL which will break at just about every update. The reason you may have to keep installing Afloat is because the Resume feature of Lion is not compatible with SIMBL. See here: http://roaringapps.com/app:383
SIMBL is a low-level system hack and may be causing your problems. -
Emac processing SLOW...wheel spins even when trying to open "about this mac"
this is a new to me mac. I have only had it about 5 days.
running 10.5.8. 1.42g 512 160g w/superdrive
It runs slow most of the time. when I am connected to the internet it seems ok, but when running or trying to open things like itunes, system preferences, system profiler and other applications it keeps that annoying spinning wheel going for minutes. I have even had to just shut it off and start it back up again by pressing the button. also, when I put in a cd or dvd it takes forever to read it. and the drawer doesn't want to open readily.
my other mac running 10.4.11 on 800mhz 512 80g doesn't have this trouble at all. I was thinking I was upgrading.
I tried to do repair permissions and that was taking forever, so I stopped it.
I know I will get some smirks by this, but I do not have the start up disks. I purchased this used without the disks.
I did look up some other posts about this, but wondered if there were some more suggestions without downloading anything.
any help would be appreciated.
thanks! KelliHi Kelli,
10.5 needs twice as much Memory as 110.4 does, as wel it's far more demanding of the Video card & Hard Drive.
These are "Minimums" which never suffice for much...
Tiger Requirements...
To use Mac OS X 10.4 Tiger, your Macintosh needs:
* A PowerPC G3, G4, or G5 processor
* Built-in FireWire
* At least 256 MB of RAM (I recommend 1GB minimum)
* DVD drive (DVD-ROM), Combo (CD-RW/DVD-ROM) or SuperDrive (DVD-R) for installation
* At least 3 GB of free disk space; 4 GB if you install the XCode 2 Developer Tools (I recommend 20GB minimum)
http://support.apple.com/kb/HT1514
Leopard requirements/10.5.x...
* Mac computer with an Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor
minimum system requirements
* 512MB of memory (I say 1.5GB for PPC at least, 2-3GB minimum for IntelMacs)
* DVD drive for installation
* 9GB of available disk space (I say 30GB at least)
So we know more about it...
At the Apple Icon at top left>About this Mac, then click on More Info, then click on Hardware> and report this upto but not including the Serial#...
Hardware Overview:
Model Name: eMac
Model Identifier: PowerMac6,4
Processor Name: PowerPC G4 (1.2)
Processor Speed: 1.42 GHz
Number Of CPUs: 1
L2 Cache (per CPU): 512 KB
Memory: 2 GB
Bus Speed: 167 MHz
Boot ROM Version: 4.9.2f1 -
About This Mac doesn't display system serial number!
Hello. I've had this for a couple of months now and it wasn't up to now that it really started worrying me.
Just a month after I bought my MacBook, I had to send it in for repairs (logic board fried... in one month!) and after I received it, I noticed something strange. When I open > About This Mac and look for my serial number... it just... doesn't show any. It shows either SystemSerumb or SystemSerialNumb. Why? How? What?
How can I write down my computer's serial number as it's supposed to be written? I know the number: I have it on the laptop's box and "under" the battery, so I won't write it wrong...
Help!There is no need to be concerned as software does not ask for serial numbers.
Software may look at existing hardware as CPU type or RAM or Disk space as well as OS version, previous installation, possible registration, but not the serial number.
Technically, a serial number is more a software designation of the hardware, not hardware itself.
Message was edited by: roam -
About this Mac won't show serial number. What then?
I have an iMac running Mavericks where "About this Mac" won't show the serial number. I checked the "System Report" and no serial number there either. What is causing this? Guess I have to look at the physical number.
Was your logic board or hard drive replaced? In my case, the tech forgot to re-associate the logic board with my serial number and I also had none showing. He had to come back with a special tool to be connected to a particular Apple site and input it manually (fortunately, I had made a record of it).
If there was a repair/replacement, call Apple and/or take it to your nearest Genius Bar so they can take care of it. FWIW, it should also be visible on the bottom of the iMac stand, so take a look (after you shut down the Mac and unplug it) and copy it for future reference. -
I just upgraded to Yosemite. Now when I try to open one particular document in Excel, I get a message that there's not enough memory. I can open other documents. The document I can't get to is the spreadsheet of my passwords. Go figure. When I check the storage under "about this Mac" it says I have 150 GB of 249 GB. I have a MacBook Air. Help please. Thanks, Connie
I just upgraded to Yosemite. Now when I try to open one particular document in Excel, I get a message that there's not enough memory. I can open other documents. The document I can't get to is the spreadsheet of my passwords. Go figure. When I check the storage under "about this Mac" it says I have 150 GB of 249 GB. I have a MacBook Air. Help please. Thanks, Connie
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What do I do? I have already downloaded OS Yosemite (it says so on my Apple>About this mac>overview) but now I keep getting a message from "install Yosemite" that keeps asking me to install Yosemite again and won't go away.
I have the same issue. My computer has also slowed down. I hope this isn't a malware. I haven't input my password into it, and dont know what I did to turn this on.
Hope someone else can give some insight -
i have macbook air 13,3" but when i go to:From the Apple () menu, choose About This Mac. Click More Info. For OS X Mountain Lion, click System Report. MacBook Air 11 inch mi 2011, why why please
Informations matériel :
Nom du modèle: MacBook Air
Identifiant du modèle: MacBookAir4,2
Nom du processeur: Intel Core i7
Vitesse du processeur: 1,8 GHz
Nombre de processeurs: 1
Nombre total de cœurs: 2
Cache de niveau 2 (par cœur): 256 Ko
Cache de niveau 3: 4 Mo
Mémoire: 4 Go
Version de la ROM de démarrage: MBA41.0077.B0F
Version SMC (système): 1.73f66
Numéro de série (système): C0*******JYC
UUID du matériel: ****
<Edited By Host> -
When I open about this mac -> more info and I switch through the tabs (display,memory,storage,support,service) it lags (fps drops, animation looks choppy not smooth) even though all the mac (programs , interface ) works smooth . Why does this happen? (over 300 gb free,same programs installed,free desktop-downloads -no garbage there- everything neat and tidy.) Need some help. Only there it the animations goes like 2 fps and is not smooth. I do not understand why because the programs are the same so its the usage. Nothing is changed, yet i experience this little issue for a couple of days.
OK, I'm confused. When I do About this Mac > More Info in OS10.9, I don't see any animation other than the window resizing. Is that the animation you are describing?
Which if any of the following apply to your computer:
1) Are you running any anti-virus/internet security applications?
2) Are you running any "cleaning/tune-up/optimizations" applications?
3) Any peer-to-peer or torrent downloading software?
4) Any third-party disk backup software that came bundled with an external hard drive?
5) Any online backup scheme other than iCloud (Carbonite; GoogleDrive; MS One Drive)?
6) Did your financial institution ask you to install Trusteer EndPoint Protection (also known as Trusteer Rapport)? -
Why I cannot open finder, preview, about this mac bar and also double click on OSX 10.9
Hi there
I bought Mac pro OSX 10.9 yesterday. Now its trackingpad does not work does not double click.
Also I could not open finder' preview' downloads' about this mac' and so on.
The arrow shows a crounding olorful circle as said you have to wait. But nothing happens.
Really disappointed
Many thanksSorry to hear you are having so much trouble. The good news is you can return it within 14 days of purchase for any reason. Return it and have them give you another.
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my system on about this mac show OSX 10.9.2 is it same OS X Mavericks?? Or i need to update??
OS X 10.9.x is Mavericks. 10.9.2 is the current release.
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I am a very brand new Mac user. So anyway, when I point to the apple and click on "About This Mac", it says the operating system is, "OS X Version 10.8.2. The question, is this "Mountain Lion", or is that additional software I need to download?
Jon Kevin wrote:
I am a very brand new Mac user. So anyway, when I point to the apple and click on "About This Mac", it says the operating system is, "OS X Version 10.8.2. The question, is this "Mountain Lion", or is that additional software I need to download?
Yes 10.8.2 is the latest version of Mountain Lion. 10.7 was Lion and 10.6 was Snow Leopard.
Cheers
Pete
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