About to cry...please HELP! Itunes cannot "locate my original file"

Question

I just purchased a song through Itunes. It comes up as a purchased song but when I click on it to play the song it states "The song could not be used b/c the original file could not be found".
I am not computer literate. I am pregnant and at my wits end and seriously on the verge of tears. The fact that I cannot get a Live Person on the phone to deal w/my situation is pushing me over the edge. Any help will be GREATLY appreciated!

Answer 1

Please don't cry.
Try this: In iTunes, go to the Edit menu and select Preferences. Click on the Advanced tab, and in a box under "iTunes Music Folder Location" there will be a path to your hard drive that looks something like "C:\Documents and Settings\your name\My Documents\My Music\iTunes."
Whatever it says is the location on your computer that iTunes is trying to find your song. If your song isn't in there (which it probably won't be), it means your songs are downloading to another folder on your computer.
To find your song, click on the Start menu at the bottom of your screen, and then click "search." Click on "search all files & folders," and type "*.m4p" in the search box. This will search on all files on your computer that you have downloaded from Apple. You will find your song here.
What you need to do is type this address into where it says "iTunes Music Folder Location." Then it will know where to find your music.
Good luck and cheer up!