About vz messages and mypicmessages

I am the one that pays the bill for the 4 cellphonez on my account. The phone in question is a lucid 2, it is receiving and sending from both of these pages. the my pic starts with a cellphone number then mypicmessages.com. From what I have read both of these are tied in together. My question is when I sign in I start with my phone number then hit switch user and then put in the cell number in question and it tell me it doesnt match the records. How can that be when I know  this user is using both forums. How can I see these two messaging system for the phone in question? Can anyone help me please

    pepper39,
Thanks for the additional info! Sorry for any confusion, if you go to Verizon messages online and sign in with each individual My Verizon account are you able to view the messages from the other users. When you are trying to view the messages from mypicmsg are you also signing into each users My Verizon account?
LindseyT_VZW
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