About ZEN Micro 5GB is

To Whom It May Concern:
??Two weeks ago, I bought a Creative ZEN Micro (5GB) mp3 player from PChome online shop. After one week, the battery can not charge normally and I believe it was broken. I don?t know it cause by your company bad quality control or PChome?s selling bad product. I report PChome this issue, they said they will contact vendor and understand this issue. I also told Creative Taiwan branch. Your customer service tells me, maybe the battery is old and he want me mail mp3 player back. I am not happy about this shopping experience. I think Creative is such as a good brand in music machine area before, but I doubt it now. Your customer service is not good. I am working in office hours and I have no time to mail my mp3 player. It is not fair for me to take responsibility for none mp3 to used during the mailing process. In Taiwan, if you don?t provide a good service contact window, maybe you can provide some retail stores that customers send their Creative products to fix.
??This mail describes my bad feeling and I hope one day you can provide us a convenient customer service.
Best Regards,

Wow. I actually wish that happened to me (some tracks I would really like to have music only and no vocals). Lucky.
BUT, did you try to load them without all those programs running? How about trying to go into recovery mode and doing a disk clean up? Let us know! Good luck!

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Zen Micro 5GB Won't Turn On Using The Switc

Hi had my Zen Micro 5GB since xmas 05 and never had a problem until 2 weeks ago when my headphone jack came loose and my sound became absolutely rubbish. Found a guide on the internet and fixed the problem by soldering the joins. Now works fine. But however jus 20mins ago i uploaded some new songs to it using the Creative organizer, no problems. Unplugged after transfer completed. I listened for about 5-0 mins and then turned it off. Came back and it now does not turn on at all using the switch!!!!. The only possible way to turn it on is to use the USB cable which is frustrating when your at school or out and about. Is there any possible way to fix my problem? If so any help will be grateful?Thanks?Ben?30th March 2007 - Just taken apart the power switch, and found a small rectangular shaped clip (with 2 indented grooves in v-shapes). Has his clip got a perticular place to go and if so where?Any help would be grateful?Thanks BenMessage Edited by BenBarber77 on 03-30-200709:29 AM

Try going into Recovery Mode first, and try the options there.
Try Clean Up first. If the player still works on the PC (ie you can access it there), then you could try Reload OS aswell, and then load a firmware onto the player from the PC. Otherwise it does sound like it's faulty, there is not much I can advise other than speaking to Customer Support about a possible repair.
Cat

Zen Micro 5GB, Won't turn o

Hey guys,
I bought a zen micro 5GB back in June of 05, its obviously past the 60 day warrenty and im trying to advoid a $20 session which might not even solve my issue....
A week ago the player stopped turning off. I am able to turn it on with the power tab, play music, charge it, everything its supposed to except power it off. The only way for me to do so is to take out the battery casuing me to rebuild my library constantly.
Does anyone have a makeshift fix for this? Does anyone have a similar problem and can give me insight as to what creative can do and how much it will cost? Any other ideas?
I called support and they will not give me an estimate unless i pay the $20 phone session charge...
I still have the orig box, receipts, and information that came with the product. There is little to no wear on it as i ONLY use it to upload music from my pc then play it on a personal stereo system i have in the house.
ThanksMessage Edited by forcex on 03-08-200603:06 PM

Try going into Recovery Mode first, and try the options there.
Try Clean Up first. If the player still works on the PC (ie you can access it there), then you could try Reload OS aswell, and then load a firmware onto the player from the PC. Otherwise it does sound like it's faulty, there is not much I can advise other than speaking to Customer Support about a possible repair.
Cat

Zen Micro 5GB - Installation problems - HELP ple

Dear All
I am sure must have been asked before, so please bear with me.
Just bought a Zen Micro and cannot seem to install the supplied software from the CD. Keep getting a InstalWizard 6003 error message. Have tried restarting, deleting temporary files (even connevting to net) and still get same message.
Have tried to install then by copying files to harddri've and running from there but that fails.
What am I to do or have I a dud?
All suggestions greatefull recieved.
Andy

I was also thinking - how's your cd player on the pc - is it generally ok ?
try copying the files from the cd to your hard dri've and running from there.
Sometimes you can get -6003 errors if some of the source files are unreadable for any reason.
If that fails then i suggest downloading from creatives website and trying the install again incase you just have a dud cd.
Seeing as you've just got it i'll also tell you from my own experience......
I have a zen micro 5gb bought it about 3 months ago and had no problems with the installation but that was on a fully patched up to date winxp sp2 with 2Ghz memory.
I did have issues with the zen micro itself hanging but i upgraded to the 2..02 firmare beta and it has been happy ever since.

Zen Micro 5Gb hangs repeate

Hi
Yesterday I received my new Zen Micro 5Gb. I really enjoy the look and feel of it, but I am experiencing some problems: After unpacking the player and navigating the menus for only a few minutes, the player started to hang. I figured this could be fixed by replacing the old firmware (.0xx) with the new one, .02.05. So I did. It did not fix the problem. The player hangs repeatedly, on average maybe every 0th time I select something in the menu. Once it hangs, there is nothing to do but pull out the battery, and put it back in. I recognize no pattern in when the hang occurs, could be while adjusting the equalizer, while turning off the player, while starting to play a song. I have tried to do a format, to run ScanDisk (Clean Up), to reload the .02.05 firmware. Nothing seems to help.
Another issue: After replacing the battery the player rebuilds the library. At the end of the process (full progressbar) the player again hangs, with a buzz-sound in the earphones. I then have to Clean Up again, to be able to boot.
Does anyone have any suggestions as to whats wrong, or what can be done? Should I have the player replaced by a new one?
BTW. The player is loaded with some 330 songs, aprox. ,5Gb of proven-quality mp3s.
Thanks in advance,
Tom

You can try a manual disk cleanup. To run a Disk Cleanup you need to access the Rescue Mode on the Zen Micro. To access the Rescue Mode: remove the battery, hold the power switch to the "on" position and KEEP IT HELD TO "ON" while reinserting the battery. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
If this doesn't solve it then it sounds to me like the player is faulty.

ZEN Micro 5GB Price drop in

The ZEN Micro 5GB has dropped from ?59.99 to ?39.99 according to Amazon UK.
Has the UK followed the USA's price drop in ZEN Micros?

In Finland, just in couple days price dropped from 243. ---> 209?.
I just got my micro last week with the old price, but luckily this store will pay me back this new price difference in a couple days

Can I upgrade Zen Micro 5GB to anything say 20

Is there any sort of case that I can purchase to use the old dri've as back-up mobile storage
Are there any firmware problems (not just 'issues')?
Thanks

thejaundicedeye wrote:
Can I upgrade Zen Micro 5GB to anything > say 20GB?
Upgrading the older players was easier, particularly those that use the 2.5" dri'ves because (a) 2.5" dri'ves tend to come in only a few different sizes (b) they're relati'vely cheap (c) you can get a pretty significant upgrade to say 00-20Gb.
With the newer players it's not so straightforward. Dri've form factors can vary slightly causing the dri've not to fit, the smaller dri'ves are much more expensi've particularly in larger sizes, and you don't get significant changes in size.
This tends to mean it's uneconomic to try upgrading the newer players.
Is there any sort of case that I can purchase to use the old dri've as back-up mobile storage
For the Micro's microdri've, I'm not sure.
Are there any firmware problems (not just 'issues')?
I'm losing track of the various issues with the players, but have a look at the buglist linked from my signature.

Zen Micro 5GB Freezing At Start Up Says "Creative" ,Nothing Wo

Hi everyone,
2 Days ago my Zen Micro 5GB started to work wrong.
It is freezing at start up and I can't do nothing.
I tried to do any option at the Rescue Mode but nothing works, all the options stuck.
I bought my Zen Micro at The USA and I back to my country - Israel.
I don't know what can I do. Please help me!!!.
Yours,
Omer Hatchek.

Omer Hatchek,
You don't have to post multiple thread on the same question. Just a single post will do. Also, as with other peers advise/suggestion, you should contact Asia Customer Support for further assistance on this since you are in Israel now.
Jason

Creative Zen Micro 5GB Not work

Recei'ved my Creative Zen Micro 5GB last week. It worked for hour total. !!!!!!-Then the screens froze. Al I have now is the Creative logo. Recovery mde does not work( Have tried this on numerous occasions). Also Creative Zen hardware not recognised by my lap top. <HELP<!!!!!!!! What do I do now?

send/take it back to where you bought it from for an exchange ... sounds like it could be a problem with the hard dri've ... dont worry too much , and i know its a pain but it'll be worth it in the end !!

Zen Micro 5GB – USB not connectin

My Zen Micro 5GB MP3 is freezing on the CREATIVE screen.<SPAN> I tried a Clean-Up to no avail.<SPAN> I have downloaded the new Firmware/OS and went to install it but when I initiate the program a message comes up saying it does not recognize a connection to the MP3 player through the USB port.
Up until this point (for six months), I have not had any problems with the USB port connecting.<SPAN> I tried a second USB port on the PC and got the same message.<SPAN> It seems unlikely to me that both USB ports would go out at the same time the MP3 player starts freezing up.
Without the USB port connecting to the MP3 player, the new firmware cannot be downloaded.
What do I do?

A few days ago I had exactly the same problem. It turned out to be a crashed harddisk and I sent it RMA.

Zen Micro 5Gb Firmware Problem.Need h

I had my Zen micro 5gb,
yesterday when i try to upgradedit firmware but it hangs.
then the player become in recovery mode..and it showned firmeware problem..
I tried to download the new firmware, however, itry to upgraded it agaian, it show, player was not connected..
i try a lot time, still not function.
It was not detected by my computer, but it become a portable devide with 20 mb storage only..
Now i had tried roll my WMP to 0 but still not helpful.
ANY Way can help?
I had chosed the reload firmware,, but the problem was my pc not respond to my player..
REALLY TRIED to search the solution.
where is the service centre in KL, Malaysia?

Thanks for help.
Major problem solved.
Already upgraded to new firmware.
I do it by:
1. uninstall all creative application and plugin.
2. using registry cleaner to clean the registry.
3. downgrade WMP to WMP0
4. Detected by WMP as MTP device, loading firmware upgrade, closed WMP. upgraded.
Now it Working fine already, just still have some problem is:
. Only WMP can detect it, all creative application can't detect it..
thanks anyway.

Zen Micro 5gb unusual problem.

Firstly, I have searched for other posts, but can't find my particular situation described, so please forgive if this is actually addressed elsewhere, I just couldn't find it.....
I bought two Zen Micro 5gb units, for my wife and daughter.
At first, they both worked great. No problems connecting to my windows xp pro computer, transferred files fine, even if it WAS slow due to USB ports being ., but like I said, they both worked fine.
Then, the next day, I downloaded an upgraded driver for my wife's zen, for the jukebox software. Ever since then, her zen will not connect to the computer, it always says device not connected.
The strange thing is, though, that my daughter's zen still connects without any problems, and transfers songs just fine.
Here's the firmware info:
My wife's Zen (the one the will NOT connect): Firmware (System->Information) : version .02.05
My daughter's Zen (the one that works fine): Firmware : .0.03......
I'm emailing this from work, and I don't have either mp3 player with me, so I'm hoping I have the numbers correct on the firmware, however, I DO remember for certain that the player that WON'T connect has a slightly higher version number than the one that works okay, and that they both start with ""; in other words, neither have firmware version "2.x"...... I even tried updating the firmware on the non-connecting unit, but, alas, it said the unit was not connected, so I was unable to update.....
After all this, I didn't dare do anything to the other unit....
BTW, I did try both players on the same USB port, using the both USB cables, and still, my wife's player would NOT connect but my daughter's did.... I also switched to another port, with the same results.
Thanks for any and all help,
James Bentley
[email protected] Edited by jrbentley on 0-03-2006 05:22 PM

I apologize for not updating this thread sooner...... I got a Creative support rep on the phone, he directed me to the Device Manager, which listed the player, but showed it to be disabled. I enabled it......and the player is working just fine!
Thanks for all the help here and thanks to the Creative support rep.....!
James Bentley

Creative Zen Micro 5GB vs Creative Zen Micro SE 6

hi i am interested in creative Zen micro, but i am worried about its many problems.
a fruend of mine has just bought a creative xen micro 5GB, but since his 2nd day of use the player is having a great problem with jack connection: the headphones, by one side, dom't work, and it is a jack problem an d not a haedphones problem.
I wanna know if the same problem occurs with Creative Zen Micro SE 6 gb, or if it is only a problem for 5gb, and what is the maeaning of "SE" (maybe Second Edition) and if this "SE" models have the same problems of the former players or if they are "patched".
I am sorry for my english but I am italian and I hope that my question is celar and understandable.

In short, no-one knows.
Folks here have posted emails supposedly from Creative employees that say it was fixed in later versions, but Creative Support said here that basically hardware updates are made all the time (so didn't answer the question directly).
SE = Special Edition I think, although there's nothing particularly special about it and it has less accessories than the original version.

Zen Micro 5GB - System destroye

Hi!
My Zen Micro (old 5GB Version<img alt="my Version" src="http://tbn0.google.com/images?q=tbn:UWTIvY5Np0ax0M:http://www.weblogsinc.com/common/images/67964862586926.JPG%3F0.27945507548626" width="93" title="my Version" height="30"> crashed during playback, so I removed the battery (as always when it crashes).
I think this time the player didn't absorb. It doesn't boot correctly, I only get the "Creative" logo and then it freezes completely. Recovery Mode brought no solution. I can neither formate nor update the firmware or anything else, it also freezes in every mode.
Is there anything I can do, or is it gone?
Thanks!?

Hi,
As the recovery mode and firmware upgrade did not help, it would be best to get in touch with support for repairs/replacement.

Creative Zen Micro 5GB: Freezing on transfers & during playback (Please He

Ok, Here is a problem I am having.
My Zen is freezing no matter what program i use to place music on it.
The transfer will begin and rarely get or 2 songs on but more often it will reach about 30% on the first song, freeze and remain here till i unplug it and go into recovery mode by taking the battery out.
THINGS I HAVE TRIED:
*Changing the firmware (at least 0 times for each firmware available on this site)
*Formatting & Defragging (Don't even get me started how many times)
*Using different software (WMP0, Creative Sync and Every other one included with Creative Zen Micro Explorer)
*Upgrading software
Now i am a qualified electronic repairer and i have dismantled my zen and a friends (whom dropped it and bought a new one) i have from here changed the hard dri've thinking this may be the source of the problem (yes i am aware the warranty is void now but when i placed the battery in the first time i got it the sticker broke) This has done nothing so i have placed the original HD back in.
I have NO idea what to do now!
I can not afford a new mp3 player, have no warranty YET i do have the ability to repair this by myself.
If anyone has ANY suggestions whatsoever i am willing to try them, of course still sensible.
Please PLEASE PLEASE! help me out. i will be gratefully for any help i can get.
-Norb

/being venting
Why does Creative make it so easy to Reload the firmware, and why do soo many people choose this option!?!?!?
/end venting
pdk, your task now is to get your computer to recognize your player. I have a feeling that you are using a v2 firmware. Do you see the words MTP Device anywhere when you connect the player to your computer? If so then follow the steps listed <a href='http://www.nomadness.net/modules.php?name=FAQ&myfaq=yes&id_cat=8&categories =Nomad+Jukebox+Zen#228' target=_blank>here[/url]. Then use the firmware provided on your CD and see if it can recognize your player. You might have problems since you choose the Reload firmare option in Recovery Mode.

About ZEN Micro 5GB is

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