Absolute Joke - should i back out now !!!!!!!!!!!!...

Ordered Infinity 2 on 30th July to get hd sport, order went through okay.
Supplied MAC on 2nd August
Check order progress online on 4th and website said no order could be found but closed sunday so could not ring
now 5th been on phone for 35 minutes to finally speak to some overseas agent who spoke very poor english and he was saying something about cancelled sport but could not explain then said ill pass you to infinity team and cut me off to another queue which i have now been in for 15 minutes.
I have had NO EMAILS apart from the originl order one either.
This company is already the WORST i have dealt with during a order (its normally after sales that are bad with companies)
As I am waiting I am now wondering if i should just stay with the excellent BE internet i have been with for 4 years.

Yeah I have been with BE from the very early days and thay have been the best but as another mentioned they are slowly becomming just another ISP.
There support was the best ever, now it is still good but nowhere near as good as it used to be.
anyways UPDATE to my original post.
I eventually got to speak to a nice lady in the sales team and she checked and could see the order was cancelled automatically by the system but it gave NO indication as to why.
So she suggested we go through placing a new order after confirming I will still get my voucher and HD sport free.
We placed the order with exactly the same details MAC and all and it all went through and gave an installation date of the 20th (a day earlier than originally offered)
So I am now awaiting the installation.
Just checked the order and **bleep** it she has messed it up again, I am already a BT phone customer on the evening and weekends package and she as downgraded my service to weekend only calls ARRRGGGHHH can this comapny do ANYTHING RIGHT?????
Looks like another 1.5 hours on the phone again tomorrow now (can i charge them for my time )
I amtually becomming more hesitent by the day, i have had a stable 16.7mb connection via BE for over 4 years with only two minor line issues (that sorted itself out) in all that time.
I have had to contact BT twice and speak to 4 or 5 different people just to get the order completed?
I think this is 50% of the contacts I have had with BE in over 4 years.
Oh yeah another thing the BT Sport activated on the card I gave details for but is has not activated on my Multiroom card, do I need to chase them up for this also?

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Should I bail out now?

Early on Friday morning I signed up for BT Infinity and a little later got an email confirming the order and directing me to the online tracking. By late on Saturday afternoon the tracking was still saying that no order existed. I decided to call support. We have 2 phone lines in the house (both on the same BT account) and I wanted to check that the order was correctly set up for the right line and also to check the prices as this is not mentioned in the order email. Support told me that they "could see the problem" and that it would all be working fine by Monday morning.
Monday morning arrives and tracking is not working and the same by late afternoon. The order is still not linked to our BT account, if it exists at all. I phone support again. This time I am told that "all tracking is unavailable because of a systems upgrade" and that all customers are in the same position ie there is no tracking on the BT site. I said I did not believe this and asked to speak to a supervisor. I was put through to someone who gave me his name and said he would personally deal with this. He said that he would send an email within hours with all the information that should be on the tracking page and he also sent me a text number that I was supposed to use if I needed to make contact and he guaranteed a response in 2 hours.
Of course the promised email does not arrive and when I query it using the text number I was given, there is no response.
I also tried using the BT wifi when out in Edinburgh today. Unsurprisingly, this did not work either as the BT id is presumably not connected to the order.
For information, we have had an account with BT for over 30 years, over 12 at this address, and the phone line has always been with BT. We have also had an online account and BT id for many years.
Should I cancel the order now and go with another provider? As far as I can see from this forum BT is fine until you have a problem, but then a total nightmare to deal with if there are issues. Am I buying into a heap of misery or is this just teething problems that will be resolved?
Solved!
Go to Solution.

One step forward and one step back I'm sad to report.
I had a phone call today from BT support. The issue with my order resolved during the phone call, in that my Infinity order appeared online and was attached to my BT account. I pointed out while I was still on the phone call that the primary contact number for the Infinity installation was wrong. (we have 2 phone lines, one is data only and the data line was listed as primary contact) I was told to change this online. The change went through without any apparent error but now the order has disappeared from my account again and tracking is back to "order not found"
If I go into My BT and go to the track an order link, it says I have more than one order and gives me a drop down with 3 vol numbers (all the same) but still says order not found when I select any of them.
What do I do now? I'm assuming the order will still go through but with no connection to my account I will not have billing or management, and no access to the extras.

Should I shell out more money?

Mornin'
I'm finally coughing up for my VERY OWN computer. Buying one of them old-fangled quad 2.66 MacPros now that the octupuses have arrived.
Very keen to start getting into Motion - should I shell out now and upgrade the standard graphics card?
Will be working with DV / DVCPro50 / HDV to start with.
Thanks for your wits.
Jim

Just to throw an alternate opinion out there, due to a procurement oversight my Mac Pro has the entry-level ATI Radeon HD 2600 XT in it -- when I specified the equipment for my suite, I was insufficiently specific, and the buyer just went with the default option. I spend most of my time in Final Cut and After Effects, and for these applications the 2600 is entirely sufficient. I don't feel slowed down at all when working in 1080/24p.
I also use Motion and Color, albeit not as frequently. I haven't had any problems with either of these applications. Rendering with Motion and grading with Color take forever, since it seems like neither application has really strong support for using all eight processors yet. (By contrast, both After Effects and Compressor can be configured to render across all cores at once, and they scream.)
So at least in my experience, the 2600 card is useful for both applications. A better card might be better -- specifically, having more graphics RAM would let Motion render larger comps, I believe -- but it's not like this card doesn't work.

Hi! How can I change the shipping address for the program of replacement of the 1 generation ipod nano? I've already received the empty box and now I should send back the old ipod but I'd like to receive the new one to another address. Thank you.

Hi! How can I change the shipping address for the program of replacement of the 1 generation ipod nano? I've already received the empty box and now I should send back the old ipod but I'd like to receive the new one to another address. Thank you.

I would contact Apple directly and have them work with to get the iPod shipped to a new/different address.
http://www.apple.com/contact/
B-rock

HT4528 I have a verizon iphone 5c and I took out the SIM card just being curious and put it back in, now I can only use my phone on wifi and I can't use 4G or LTE strictly wifi. How can I fix this?

I have a verizon iphone 5c and I took out the SIM card just being curious and put it back in, now I can only use my phone on wifi and I can't use 4G or LTE strictly wifi. How can I fix this?

Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears? If that doesn't work, try resetting the network settings. Settings>General>Reset>Reset Network Settings.
If that fails, you may possibly have damaged the SIM. Verizon will need to give you a new one.
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I purchased the Mac OS X Snow Leopard upgrade. I put the CD in my MacBook and it spits it back out. What should I do?

I purchased the Mac OS X Snow Leopard upgrade. I put the CD in my MacBook and it spits it back out. What should I do?

Have you done a PRAM reset, CMD+Option+p+r...
http://support.apple.com/kb/HT1379
In fact, do 3 in a row, takes a bit of time.
Does it load other DVDs?

I can't sign into iTunes I signed out now I can't sign back in I even changed my password i keep getting the cannot connect to iTunes sign i have Internet connection

I can't sign into iTunes I signed out now I can't sign back in I even changed my password i keep getting the cannot connect to iTunes sign i have Internet connection please answer ASAP

Then try:
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I left my ipad in the car and it was 26 degrees out now i get nothing. how do i power back up?

i left my ipad in the car and it was 26 degrees out now i get nothing. how do i power back up?

Specs for the Retina iPad are below. You can store at 26, but you may need to allow it to reach room temp slowly (no hair dryers).

TS4079 I ask Siri a question, there is a very long pause and then when she does come back she appologises by saying she cannot help me now and I should check back later...anyone experience this??

I ask Siri a question, there is a very long pause and then when she does come back she appologises by saying she cannot help me now and I should check back later...anyone experience this??

Yes... a search of the forums would have prevented asking that question.

I want Time Machine to "back up now" as it should from a menu that should appear when the icon is addressed in the dock. I cannot get this menu to appear?

I have been using an external Iomega HD for back-up. It has stopped working automaically ( I have used disc utility to verify and repair the disc). I get a message that disc was unable to back-up. Mac help describes a menu which appears when you click on the Time Machine icon that includes the option to "back up now". This menu does not appear when I click the icon. What can I try next?

See Pondini's TM FAQs for starters.

Horrors: How do I get all my original photo files back out of iPhoto 9.1.2?

In my heart I KNEW I should never have upgraded iPhoto when the update came in for 9.1.2. But I had no idea what it was going to do. Now, to my horror, I have found out.
It has EATEN all the original photo files in my Home/Pictures folder and hidden them inside a single iPhoto database! Yikes.
I discovered this nightmare when I tried to find the original hi-res of a certain photo, and searched my Mac for it by filename – the one assigned to it by my camera.
All the original and modified versions of the file should have appeared in the search box – but no original appeared, sending me into a total panic. I also searched my laptop and back-up drive to no avail. Then I looked in the Home/Pictures folder and there were no photo files there, when there used to be hundreds. Just one single iPhoto Library file.
I felt sick, I thought I had lost all my original photos.
So now I have two problems, and questions:
1) iPhoto only displays photos from the last 18 months, so how do you access all the photos from years back now?
2) How can I export ALL my photos back out of the iPhoto database so I can have them where I can see them on my Mac again – as individual files in my Pictures folder like they were before?
Oh, and one other question:
What can I use instead of iPhoto? Can I revert to an earlier version? Or is there an application that I can import photos to that will leave the original files where they are? Then I can make a back-up of the originals before importing them into iPhoto.
Thanks,
Sarah
PS: How do I change my Apple Discussions username?

There's no reason to use the Finder to access your photos. That's what iPhoto is for. THe following is from a post by Terence Devlin on accessing photos for use outside of iPhoto. It's the definitive treatise on the subject.
There are many, many ways to access your files in iPhoto:
You can use any Open / Attach / Browse dialogue. On the left there's a Media heading, your pics can be accessed there. Command-Click for selecting multiple pics.
(Note the above illustration is not a Finder Window. It's the dialogue you get when you go File -> Open)
You can access the Library from the New Message Window in Mail:
There's a similar option in Outlook and many, many other apps.
If you use Apple's Mail, Entourage, AOL or Eudora you can email from within iPhoto.
If you use a Cocoa-based Browser such as Safari, you can drag the pics from the iPhoto Window to the Attach window in the browser.
If you want to access the files with iPhoto not running:
For users of 10.6 and later:
You can download a free Services component from MacOSXAutomation which will give you access to the iPhoto Library from your Services Menu. Using the Services Preference Pane you can even create a keyboard shortcut for it.
For Users of 10.4 and 10.5
Create a Media Browser using Automator (takes about 10 seconds) or use this free utility Karelia iMedia Browser
Other options include:
1. Drag and Drop: Drag a photo from the iPhoto Window to the desktop, there iPhoto will make a full-sized copy of the pic.
2. File -> Export: Select the files in the iPhoto Window and go File -> Export. The dialogue will give you various options, including altering the format, naming the files and changing the size. Again, producing a copy.
3.Show File:
a. On iPhoto 09 and earlier: Right- (or Control-) Click on a pic and in the resulting dialogue choose 'Show File'. A Finder window will pop open with the file already selected.
b. On iPhoto 11 and later: Select one of the affected photos in the iPhoto Window and go File -> Reveal in Finder -> Original. A Finder window will pop open with the file already selected.
OT

I'm ready for 10.5 - what should I back up for a clean install?

Hello
I'm ready to install my newly-purchased 10.5 DVD.
I want to do a clean install. What should I back up before I do so in order to insure that nothing is lost?
I have already copied my entire user folder (except for the items that were permissions locked) to an external 500GB firewire. What else should I copy and how?
Thanks,
-----------S

OK, your user folder is backed up. That's a good start.
Generally what I do is take the current hard drive out of the computer, and put in a blank one (preferably a bigger drive too!).
Leopard's kind of an iffy upgrade, so what I'd do is this:
1) Make a clean install of TIGER. Run the updates.
2) Install all applications using a new user called "Administrator"—I mean anything you can think of....MacTheRipper, VLC, etc. Everything. Update all the apps.
3a) Copy over your user folder into the Users folder in the root of the drive. Go to Accounts in the System Preferences, and click on the + sign beneath the Users, and add a user with the same name and type in the same name you used on your old build. Enter the same short name, password, etc. It will give you the option to restore that user account if it is seen there.
OR
3b) Create a new user account, and start up in that user account. Copy pictures, music, documents, and desktop from the old user to their respective folders in the new location. DO NOT START UP MAIL, ADDRESS BOOK, or iCAL BEFORE THIS! Go to your User account's library. Move Mail & Safari from the old user library to the new one. Go to Application Support, and move over the files for Address Book and iCal (Yahoo Messenger, Skype, and Firefox are other ones to move if you have them in there). Go back to the User Library, and move over com.apple plists (from Preferences) for Addressbook, iChat, iCal, Mail, Safari. Try each of those applications to make sure the data transferred.
4) Repair Permissions.
Now you have a clean build of TIGER. SuperDuper it so you have a bootable backup of your new system on an empty firewire drive.
5) Update from Tiger to Panther. Play with it for a while. See how you like it. If you like it, keep it and move on from there. If you don't, you have a clean build of Tiger to use. I'm reverting back to Tiger because Panther is kind of slow on my machine, and it offers few real advantages. It's worth sticking to Tiger for me until I get through my current work cycle and hope Apple has fixed a few issues by then.
Good luck.

IPad Back Up Now

I press the Back Up Now Button in iTunes to backup my iPad but it greys out for two seconds and then goes back, the back up is not working for some unknown reason. any help is highly appreciated.

OK. Got it now. And I did see the date of the last backup, so that's my bad. That makes it obvious that you have synced with this Mac before.
Have you tried really simple stuff like just quitting iTunes, rebooting the Mac, rebooting the iPad and then try to backup again? Rebooting the iPad might help the performance of the device as well. Closing all apps might not hurt either.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
When you sync with iTunes, that should create a backup as well, but of you haven't synced since that last backup, you should transferurchases first before you sync. Actually, it would be a good idea to transfer purchases even if you don't sync.
Transfer purchases.
http://support.apple.com/kb/HT1848

My CD-RW are being spit back out! Help!

Hello, Im in dire need of assistance right about now. I just got the new iMac 20" flat screen and spent hours backing up my old iMac onto CD-RW disks. Half of them loaded just fine. The rest are being spit back out at me and I have no idea what is going on. I need all of the info on them and this is very frustrating to have to deal with. I would be really irked if I had to get the old one back just to redo everything. Any ideas as to what is up?

lol, guess I have been very very very lucky over the years and it really might be time for me to find out about backing up some files. but 10.11 is an update so after installing everything that was in ur puter should still be there, right? unless you removed it or maybe I'm misunderstanding? do you have a program like yasu or onyx to clean things up?

Why isn't my battery percentage working? I click to have it on and when it's on it doesn't show up, also when I try and change my text ringtone , and soon as I back out of the sounds setting when i recheck again it's back to the original default soun

A Couple ddays ago I noticed my phone started acting wierd like the white screen with the apple picture on it popped up when I was on the phone.. All my contact names were deleted, and hours later the names popped up again. Not today I noticed something that's really ******* me off!!!!! (Lol) when I check to have battery percentage on (it's green showing its on) but it doesn't show at the top, and when I back out of the setting and go back the battery percentage is off again! Now with my text tingtone I try to change it back to how I used to have it and it just doesn't let me! I click a certain sound and back out of the settings and it's back to the defauLt !!!!! And check this out!!! The weird part is my phone randomly turned off by its self and when it came back on , I checked my photos and about 20 photos that I deleted months ago were mysteriously added back onto My phone! So can anyone help me :/ idk whats wrong woth this ps I have the 5

Hello Neygotsole,
Having your device malfunction can certainly be frustrating. After reviewing your post, it sounds as though your device is experiencing multiple issues. I have located an article that can help with software issues. Have you attempted to restore the device to factory settings without restoring from a backup? Test the issue on a new installation, and make sure that it works. Then use the same article to restore from your backup to either verify it still works, or isolate the issue to the backup itself.
How to erase your iOS device and then set it up as a new device or restore it from backups
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Absolute Joke - should i back out now !!!!!!!!!!!!...

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