Absolutely livid. Apple, sort this out.

So my iPhone has been playing up for a few days, anytime I attempted to open an app it would open for less than a second then go back to the home screen. Naturally I booked in with the Apple Genius' to get it fixed. I went yesterday and they tried several things but finally said they would just have to restore the iPhone, deleting all my data (I agreed they could do this seeing as I have everything backed up/synced with my laptop and they told me that my apps would be put back on my phone when I synced it with the back up on my laptop). However, after trying SEVERAL times, I have been unable to recover anyting. Not one single photo, contact, app..nothing. I definitely went on to iTunes and took the correct steps to get everything that I had backed up on to my iPhone 4, yet I still have nothing on my iPhone. I'm not an idiot. I know problems occur that can wipe data off things like smart phones and computers, hence why my computers and laptops are all backed up and my iPhone. I then checked on the iTunes Store to try and find my purchased items but apparently I've never purchased anything on my account! I have apps that I've done so much work on and they've been deleted, photos I can't ever get back thanks to you Apple. Music and apps that I spent my money on and what I'm supposed to purchase them again and start over? No. Seriously, sort this out. I didn't spend a load of money on an iPhone and on iTunes to have this happen.

You are not addressing Apple here. This is a user to user help forum only.
No iTunes content nor photos transferred from your computer are included with the iPhone's backup. All iTunes content on your iPhone - all music, movies, tv shows, audio and print books, and 3rd party apps should be in your iTunes library on your computer. 3rd party apps can be re-downloaded again and you won't be charged for a purchased app as long as you use the same iTunes account to re-download the app that was used to purchase the app originally. Not so with music and video which can be downloaded once, but all should be in your iTunes library regardless along with your iTunes library included with your computer's backup.
Although photos/videos in the Camera Roll are included with your iPhone's backup, photos/videos in the Camera Roll can and should be imported by your computer as with any other digital camera.
Contacts are included with the backup as well but are designed to be synced with a supported address book app on your computer. Not a good idea to depend on an iPhone or any cell phone alone for your contacts which can be lost or stolen.

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