Absurdly slow internet speeds and often unable to ...

I'm used to getting around 13 Mbps Internet speeds from BT.
In the last few days, although the speed tests show similar results (assuming I can actually get online to test them), Internet browsing has become painfully slow, with many pages simply not loading at all.
I've called BT, and been through some tests with them, and they assure me that everything is fine, and that my Internet speeds are as high as ever.
I've also done some hunting around on google, and tried using open DNS settings, but to no avail. It's especially hard to upload data, and it's almost impossible to send email.
Occasionally, if I turn on my Mac after a longish break, I can get online easily, and send e-mail for a few minutes, then the problem returns.
BT insist that there's nothing wrong with the line, but the fact that the problem affects both my Mac and my iPad suggests that the problem is not with my computer.
Indeed, I'm now in the local pub, and everything is working just fine.
I've been through all the usual things - checking location of Homehub (even though it was absolutely fine for 18 months in its current location), changed the ADSL micro-filter, changed the wireless channel, etc, and to no avail.
What else can anyone suggest?
Thank you.

So, the first time I did this speed-test was on my return home, when everything was working fine again.
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
15742 Kbps
0 Kbps21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 15742 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :16203 Kbps(DOWN-STREAM), 1159 Kbps(UP-STREAM)
IP Profile for your line is - 14295 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.11:23.37:60.53 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
959 Kbps
0 Kbps1159 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 959 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1159 Kbps

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hello, I am making this post on behalf of my dad, for a good few months (5-6 maybe even longer) we have been experiencing slow internet speeds and a dropping connection when ever the phone is picked up. when an incoming call is answered some or all devices connected to the internet drop out for a second then come back online, the connection does not completly disapear but causes any voice chat, streaming or gaming to disconect. We have BT wireless phones (not sure what exact type) which we have had for a few years. they are connected through an ADSL filter which as far i can remember has been there for years. We have a netgear DG834GT router which has also been there for a few years. I went onto its settings and got this information, not sure if its usefull or not.
System Up Time 42:18:47
ADSL Link
Downstream
Upstream
Connection Speed
1760 kbps
448 kbps
Line Attenuation
61.0 db
31.5 db
Noise Margin
13.1 db
13.0 db
I also got this from the BTW speed tester
1. Best Effort Test: -provides background information.
Download Speed
1.24 Mbps
0 Mbps
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Max Achievable Speed
Download speedachieved during the test was - 1.24 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :1.76 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
I hope this is enough information to figure out what is going on with it.

put everything back as it was and this is what it looks like now:
ADSL Link
Downstream
Upstream
Connection Speed
160 kbps
448 kbps
Line Attenuation
61.5 db
31.5 db
Noise Margin
19.9 db
12.0 db
also while i was doing that i did i quiet line test and both myself and my brother listened to it and agreed that there was buzzing/static

Slow internet speeds and constant disconnections

Hi, when i first got BT broadband (unlimited option) i was getting 2mbps, now it seems that i can barely go past 100kbs. Strangely enough all internet speed tests i do results show that i get around 1mbps, but that is not what i am getting. If i download something i can barely browse the internet due to it taking all the 100kbs.
Some details attached:-
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 0:21:29
Downstream
1,150 Kbps
Upstream
1,148 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
22.4 dB / 5.9 dB
Line attenuation (Down/Up)
26.0 dB / 8.2 dB
Output power (Down/Up)
0.0 dBm / 12.7 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
1
Loss of Power (Local)
0
FEC Errors (Down/Up)
503 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
1
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
905 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 905 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1150 Kbps(DOWN-STREAM), 1148 Kbps(UP-STREAM)
IP Profile for your line is - 1014 Kbps
2. Upstream Test: -provides background information.
Upload Speed
937 Kbps
0 Kbps
1148 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 937 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1148 Kbps
Since getting BT broadband my router has been constantly loosing connection and at points restarting itself. I could live with that due to the nice speed i was getting. If anyone could please help me i would appreciate it very much.

There are noticeable speed issues however you noise margin is high at 22.4 normal default is 6db when reduced to that level your connection speed would increase and like wise your download speed you could contact the forum mods and ask them to reset your noise margin this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow Internet speed and more!!

I just got a Mac Book Pro (first one) and an airport extreme. I was told the setup for the airport was easy and I've got it working, but it seems very slow. I have two Iphones and a Dell PC on one network and the Macbook on an N network. At times the connection seems all right, but than it slows down. I'm 12 feet away from the airport and I can see it!!
I also have an Xbox 360 hardwired to the airport with no connections to Xbox live. I thought it would setup automatically since it is hard wired. Anyone have any thoughts?
In the time it took me to type this, it took my PC to load one internet page. That's like dial up!!!!
Thanks,
It's also taking 14 hours to download a cannon printer driver that is only 14mb, which doesn't seem right!!!!
Message was edited by: Medickep

Hello, thanks for your response.
I know it's a slow connection. As I said, I tried plugging through etherned and that's not the problem. Also as I said, I use this connection for normal web browsing on this macbook (this shouldn't be a problem in any OS or device). And finally (and also I mentioned it), the problem is only when using the MacBook Pro.
I have a couple of Android devices, an iPod Touch, a PS3 (where I play netflix movies) and I have no problem with all of them connected at the same time (and yes, I've tried connecting only the MacBook pro).
I don't want to 'speed up' my connection, I think this is not a normal behavior in any OS or platform, I just thought someone could know about "hidden" OS X proccesses or could have the same issue.
Thanks again for your response.

Slow internet speed, being used by unknown websites

Hello all,
For about a month i have been experiencing slower internet speeds than usual. Contacted the isp and went through all the processes and there was not a problem at their end. I was advised to go to network utility and check how many processes there were, found out that there was too many to count.
It seems i have internet processes coming from my macbook ip address from uknown sources such as ookla.com etc. Now i have downloaded spyware programs for mac which have failed to find any viruses or spyware at all.
Now i know the problem is coming from my macbook as the unwanted guests our appearing under the macbook ip address, my router is receiving the right speed so it can't be the isp?
Right now i am just wondering what to do to stop these processes using up my internet connection and potentially turning my router into a server.
Any help would be grateful.
Mark Lees

Yeah i have little snitch but it appears to not spot these websites, i can send you a screenie of the netstat screen
Then that would imply the only connections going out from your mac are from legitimate applications.
lots of things will engage outbound connections.
safari
firefox
itunes
spotify
and sites that you visit that have embedded video often host the video on other servers. So you would be suprised at how many socket connections you have at anyone time.
If you have little snitch look at the monitor window and it will show all the recent connections.
You could reset little snitch to default rules and then you will be prompted to allow or deny each new connection.

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Hello.. I am a newbie so hope I can explain my problem accurately.
My Desktop PC is really slow espcially when I am accessing websites using either Chrome or IE.- Even Youtube is very choppy- ( Note..I have the latest version of both browsers but they are slow. (I am wired to my modem)
When I check the speed from my ISP using my HP desktop it is significantly slower than when I connect another laptop to my modem.
I have done all the virus updates,malware, disk clean up/defrag but it is still slow.
Navigating to other menus (My compuer, control panel etc) is not the best but it could be better in terms of speed
Could there be something wrong with graphics card or some other hardware? How can I test this.
I dont do gaming but I think this PC should be much better.
I appreciate your direction.
Here is the specs below. Let me know if you need more information.
HP CQ2025
AMD E-450 APU with Radeon HD Graphic 1.65GHz
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64bit OS
919GB HD (65.7 used)

Hello @Snooziedon,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are not getting the internet speed that you are expecting from your Compaq CQ2025 Desktop PC. I am providing you with two HP Support documents: Resolving slow system performance (Windows 7) and HP Academy: Speed up your Internet Connection in Windows 7, which I would suggest you review both and apply the suggested steps within to get your slow internet speed issue resolved.
Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Very Slow Internet Connection and Backups

I have had a Time Capsule for some time now (1st generation) and it has caused nothing but headaches. I have put up with it for some time but I have a very slow internet connection and cannot leave Time Machine on or it bogs down my machine, so I only backup periodically. Specifics are provided below.
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Welcome to the discussion area, bigbrianb!
Have you downloaded a utility like iStumbler to get a look at the signal strength and noise on your wireless network?
iStumbler will display most of the other wireless networks around you, so you'll have an idea of the competition for unused channels. Ideally, you want your network to be on a channel that is at least 4-5 channels away from any other network to minimize the chances of wireless interference. Is that the case there?
Your signal strength should be 50% or greater and noise less than 10% for a good quality connection on your network. Is that the case there?
There are more things to test, but this will get things going.

Slow internet speed -upgraded it to highest speed

I have had FiOS internet for about four years and never questioned the speed 10/2, but I had it plugged into the router. On 3/4, I upgraded to TV FiOS/internet and phone bundle. I do not have my computer where the router is located now (downstairs) and I had asked them to move it upstairs, but left before they had done it. When I checked the speed (I guess the wireless speed since it is not plugged in to the router), it was 15.66/10 mbps. I ordered the 35/35 mbps speed bundle. I called Verizon and asked them about it and she checked the speed and said that it was "pretty good" considering it is wireless. What? I am not getting what I am paying for. Do I need a DSL filter on all the phone lines? Do I need a new router (I still have the old one)? I have read on the community here that everyone has called several times to get an answer to the slow internet speed problem. Does anyone have the 35/35 mbps speed plan and have it work at this speed? I might as well go down to the 15 or 25 plan if that speed is all I am every going to get......But maybe if I go down to 25 plan, I'll get 10 or 15...... I will continue to try and work with Verizon to get this solved. .Thanks for any help.

Sorry to hear we are losing your business. If there is anything that we can do please let us know
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**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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Slow internet speed - terrible service

For the last 5 weeks I have been plagued with very slow internet speed. I have spent at least 4 hours on the phone with verizon techs. They always say that they will call back and never do. This is absolutely the worst service imaginable.

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
For example this what I saw when I was using Verizon
news.giganews.com
    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
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Step two: Can you provide the Transceiver Statistics from your modem?
#3 If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Extremely slow download speeds and internet browsing on Macbook pro

I recently got a 13"" macbook pro. System config - Maverick OS/i7 dual core/8GB RAM/750 GB HDD, Almost 690GB of free space available. I am expriencing extremely slow download and internet browsing speed. I have to wait for almost 10-12 seconds for normal sites to download. The app updates and downloads are painstakingly slow.
The internet speeds are working perfectly fine on my Windows Laptop, and even on my mobile phones. So, the there's no issue of network. Also, I have cleared safari cache etc, just to be sure. But nothing's really helping.
Can any one help me here.
Thanks !
Chetan

Please answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.
Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If the answer is no, do that now and see whether there's any change.
Quit and relaunch the browser. Any change?
Log out and log back in. Any change?
Enable Private Browsing in the Safari menu. Any change?
Are any other web browsers installed, and are they the same? What about other Internet applications, such as iTunes and the App Store?
If other browsers and Internet applications are also affected, follow these instructions and test. Any change?
If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?
Again, if only Safari is involved, open the iCloud preference pane and uncheck the box marked Safari, if it's checked. Any change?
Are there any other devices on the same network that can browse the Web, and are they affected?
If you can test Safari on another network, is it the same there?
If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?

Apple TV and slow internet speeds?

I live in Ireland and unlike the US, we have quite slow internet with a national max of about 7mb (which is what I have)
How would the streaming work with this kind of network?

Iremonger wrote:
Are those speeds, related to the stated internet speeds, or the download speeds? The usual download speed is around 600kbs for me, hit 1.3mps once but haven't got close since then.
I have a fixed 1Mbps connection in UK, and I strongly suspect that for rentals, the new device will do what the old one did - in other words it will not let you play until enough has downloaded to theoretically allow you to watch the movie completely as the tail end of the film downloads in the background.
I hope that the new device will save the rental stream to the device's internal solid state memory (8GB) to allow you to pause/rewind/restart/rewatch etc during the playback period WITHOUT having to redownload.
If on the other hand it stores nothing, buffers a small amount, and relies on a fairly nippy internet connection to stream live, you, I and many others without high speed connections will be stuffed for rentals.
Anything in your iTunes library however that's compatible will be limited for playback by your home network speeds not the internet.

WRT310N Playstation 3 Slow Download speed and general lag

Hey guys, I just recently bought the WRT310N and got both of my computers working with it. One is wired directly into the router, while the other is running off wireless. My Playstation 3 is able to connect to the router but I am getting an extremely slow connection speed.
Right now, both PC's get about 6.4-6.5 Mbps download speed while my Playstation is anywhere from 600 Kbs to 1.2 Mbps. I have plugged in my Playstation 3 directly into the modem and got a speed of 3.2 Mbps and was downloaded a demo very fast, but I do not recieve anywhere near those results when using it wireless.
Any advice? I have tried opening the ports, but that only seemed to slow it down. A couple of days ago I opened the ports specific to the game NHL 10 and for two days I was getting such a good speed in the game that it felt like I was playing offline, which was great! Then this morning, it just seemed do a complete 180. Now when I play the game I get an extreme amount of lag, and my other games like CoD4 get random lag spikes. Like, I'll be running and I get a lag spike which seems to happen fairly consistently every minute or so.
Any advice? Should I try opening the ports again or what?
Message Edited by Nimer on 10-02-2009 03:58 PM

I think you need to adjust the wireless settings of your Router, The wireless settings on your Router must have been setup to its default that's the reason you are receiving low signal strength on your PS3.
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave Username blank & in Password use admin in lower case...
For Wireless Settings, please do the following : -
Click on the Wireless tab
- Here select manual configuration...Wireless Network mode should be mixed...
- Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network...
- Set the Radio Band to Standard-20MHz and change the Standard channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...
Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
For Wireless Security : -
Click on the Sub tab under Wireless > Wireless Security...
Change the Wireless security mode to WPA, For Encryption, select TKIP...For Passphrase input your desired WPA Key. For example , MySecretKey , This will serve as your network key whenever you connect to your wireless network. Do NOT give this key to anyone and remember the key.
NOTE : Passphrase should be more that 8 characters...
Click on Advanced Wireless Settings
Change the Beacon Interval to 75 >>Change the Fragmentation Threshold to 2304, Change the RTS Threshold to 2304 >>Click on "Save Settings"...
Now see if you can locate your Wireless Network and attempt to connect...

Windows 7 64 Bit Very VERY slow internet speed

I just bought two new laptops for my wife and I and we've been having terrible trouble with download speeds since taking them out the box.
We are using the exact same configuration and IP as before only our last two computers were on XP and Vista but there were no issues whatsoever. I even went and bought a new router just in case that was the problem but it made absolutely no difference, leaving
me with the conclusion its a problem with the 64 bit version of Windows 7.
Currently I cannot even watch a Youtube video because after loading the first couple of seconds, it stops loading and then after a couple of minutes there's a quick burst of speed and stops again.
I can't complete a speed test on my connection on either laptop. Normally this would take only a few seconds but the site (speedtest.net) crashes every time using windows 7.
Setup;
Windows 7 64Bit
Intel i3 2310M @ 2.1Ghz
4Gb of RAM
My IP is VirginMedia UK on a 10Mb connection (same problem wired or wireless)
As you can imagine this is very frustrating since I have just paid out over £1000 to find my browsing experience has virtually at a stand still.
Any help in this matter would be very much appreciated

I recently had the same problem after installing Windows 7 64bit. The internet speed for some reason was really slow. After looking for a solution I tried to flush the DNS. It worked.
Open start menu
type "cmd" in the search then hit enter key
when the new screen opens type:
ipconfig /release
hit enter and then type
ipconfig /flushdns
hit enter and then type
ipconfig /renew
hit enter and the problem is solved.

Win 7 on bootcamp partition, very slow internet speed

hi!
it might be an answer to my problem somewhere on this forum, but
right now i do not have the time to browse through - so ill just post my problem quick and simple.
im running windows 7 ultimate on a intel imac, via bootcamp. the issue is simple, yet pretty annoying.
in iOS, my internet speed is great, as it should be (my bandwidth is 12/12 mbit).
but in windows 7, for some reason (been like this ever since install) things are going SO slow.
i mean, watching videos on youtube is a nightmare, every 3 second at lowest quality possible, it still
has to buffer. same goes for other streaming sites/services. downloading usually does not exceed 300 kb/ps, but in
ios this could easily hit 1,5 mb/ps.
if i listen to music on say grooveshark (adjusted to lowest quality) the music stops to buffer if i load a different webpage. its that bad.
ive taken a bandwidth check in windows and in iOS, and in iOS the speed is normal, in windows its 1/10th of what it should be.
anyone know why this problem persists?
as i know of, windows 7 doesnt have any bandwidth limiting of default.
so i thought it might be a windows 7/imac hardware conflict. help?

Hi, I'm having the same problem.
I installed win8.1(64bit) on a iMac7,1 20inch(mid 2007) using Winclone.
Everything was working fine after I downloaded some driverhelper and installed those drivers.
Yet the internet on Win8.1 is very slow, the download speed is merely 60-100kb/s .
While if I open the Mac system, the same resource can easily to beyong 2MB/s.
As I have 25Mb/10Mb connection at home.
I'm new here , don't know exactly what driver I need to fix this problem.
Try to install boot camp.
However, I tried 5.0 / 4.0 , it all said bootcamp x64 is not supported on this computer model.
Don't know where i can download the bootcampe 3.0 to have a try ?
Or is it just too old iMac to be fixed？

Absurdly slow internet speeds and often unable to ...

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