ABYSMAL DSL Speeds

Java-based speed test from DSLreports.com:
Speed Test #91712385 by dslreports.com
Run: 2010-09-07 13:26:53 EST
Download: 276 (Kbps)
Upload: 122 (Kbps)
In kilobytes per second: 33.7 down 15 up
Tested by server: 56 java
User: 1757242 @ dslreports.com
User's DNS: verizon.net
Compared to the average of 633 tests from verizon.net:
* download is 97% worse, upload is 98% worse
I pay for the 768kb or better plan. The up speed 122 out of 160, is almost acceptable, but the download speed is awful. It's been like this for over two weeks now. The modem itself says it's connected at 544 now; sometimes it's as high as 608, but the REAL spped is much, much lower as evidenced by the speed test above.
I have power-cycled my modem, removed my LAN (leaving one PC connected to the modem), removed any telephony device that's not a phone (a fax machine and a direcTV reciever), and put in a shorter phone wire for the modem. This brought me to the speed above, which is still not even 50% of what I pay for. Everything is properly filtered. My house does not have a phone line terminal with a test jack, so don't ask me to test the modem there.
More Technical Data:
Hardware: Westell 6100F modem connected to a Zonet ZSR 0104CP router, which serves 2 Windows PC's, one Vista, the other 7.
Transceiver Statistics:
Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 544 160
Margin (dB) 6.5 13.0
Line Attenuation (dB) 63.5 31.5
Transmit Power (dBm) 13.6 11.5
Line Quality Test Results from DSLReports.com:
Recent Test
More Recent Test
Please ask me if there any more technical data needed to help me out.

I am also having problems with Verizon speeds. This started the first part of August. My speeds were cosnsitantly around 1013 to 1084, I am paying for 1 mbps service.. Then the problems started. The speed would upstream speed would go down to under 500 and a few times went to 0. I contacted service and theyran tests and could find no problems. Finally, after 3 weeks of speaking with about 6 different customer reps, I contacted Consumer Affairs.
I then received a call from a senior accounts rep and at first he was more than happy to help. A service tech was dispatched and found a problem at the NIB. The speed increased dramatically. He told me that I had a very good line to the CO.
A few days later the problem started again. I called the senior rep again and he said he would try to resolve the problem.
Again, the problem went away, but kept coming back. The rep then started to tell me about the distance to the CO and traffic on the internet. He could not explain why the speeds were so high before and kept insisting that i was too far from the CO. He told me that due to the distance from the CO that I could not expect the 1mbps rate. When I tried to explain that this problem ahd just started, he again told me that nothing could be done. When I explained that I was getting 928 downstream and 484 upstream he told me that was all I could expect.
I kept calling and finally (while I was not home) I received a voicemail from the technician and the senior rep that they had reconfigured my line and all should be fine.
This lasted about 1 week and the speed again dropped down.
This time to 864 and 160. Cycling the modem used to resolve the issue. Not any more.I am LOCKED at the lower speeds.
I have been calling the senior account rep and he refuses to return my calls.
I am going to give them one more day to respond and then reopen my case with Consumer Affairs.

Similar Messages

Super Slow DSL Speeds

I have been without internet for a week. Verizon finally fixed the problem yesterday afternoon and my internet service was restored but now I have super slow DSL speeds. 0.36 dowload & 0.54upload.
I am tired of calling tech support and being told to reboot my computer, modem, yadda yadda. There is something else going on here and need to figure out if it is with the modem itself or the line. All the line tests the tech support people have done come back normal.
The modem is reporting the OAM ping test as failing in Far End F4 Loop Back Count & Near End F4 Loop Back Count. No idea what that means.....
The speed from the modem itself is listed as:
Speed(Down/Up):
416 / 640 Kbps
I've done ipconfig flush dns, ipconfig release, ipconfig renew, etc etc. In home agent is reporting a problem with the dsl signal and just instructs me to reset the modem which does not help.
The modem is old, GT704WG from verizon. I am thinking about going out and buying a new one but don't want to do that if it is not going to fix the problem. It just seems odd that last week internet speed was fine and now it is slow as hell.
I had no internet or phone this week which they are claiming it was due to a line being pinched when my house was re-stuccod in December(granted internet and phone worked fine up until last Sunday). Verizon went under the house and fixed the line, phone & internet came back on. When I logged onto the browser I was prompted to activate my verizon service( I guess because it had been out for a week). Did that, got onto websites but connection is extermely slow and I am at my wits end.
I've spent more time on the phone this week with the unhelpful verizon people then I spend all year talking to my relatives and I really don't want to call them back and sit on the phone for another 45 min to an hour.
Anything I can do to diagnose and possibly fix this?

I appreciate you taking the time to answer my post, however your tools do nothing to tell me what is going on nor am I going to schedule yet another repair.
This past week when I had a "repair" scheduled, I was told they would be out on wednesday to fix our problem. No time frame was given for when this repair would take place. My retired father waited at the house the entire day only to have the repair man show up at 4:30pm who told us it was too late in the day to wait 5 min for us to move some boxes out of the closet that were over our crawl space so he could go under the house and fix the damaged wire. Instead he ran a long phone line from our box to our kitchen phone, told us this was a temporary solution and that if we called the repair center in the morning someone would come out in the morning and fix it.
We called in the morning, only again to be given no time frame for the repair. My father again waited all day, this time no one showed up. Even after he called 3 x's that day trying to get information on when the tech would be there....
Finally on Friday after spending another entire day waiting for a repair man did one show up around 3 in the afternoon one did, he went under the house and fixed the wire and our phone service was finally restored after 4 days. The dsl finally came back on albeit at a super slow speed as I am experiencing now.
Right now I am currently calling around to get rate quotes from other providers for our phone, internet, tv, & wireless. My experience with your "customer support" has soured me to verizon even though I have been with you guys for 10 plus years. I don't want to spend one more day waiting for repair man who may or may not show up. I don't want to spend another hour to hour and a half on the phone with some man in India who is just going to ask me to reboot my pc and modem over and over again and run a "line test" which is the same thing your automated phone service asks you to do as well.
Your company just doesn't get it when it comes to customer service. I pay my bill every month on time and in the 10 plus years I've been with you this is one of three times I've called for support. Each time I've had a horrible experience and the only thing that has kept me with you is that most of the time the service works as it should. I have heard FIOS is relatively trouble free, at least in my neighborhood, which is the only reason I am still considering the upgrade but if I do find a more reasonable deal with a company that has a better record for customer service I will be cancelling my order. I have a few weeks left to decide. It's unfortunate too because there are some nice folks that work at verizon but your company philosophy towards customer service has changed the bigger you've gottena and you've lost touch with what your customer's need from you.

DSL speed going down to 0.74 at night....NEED ADVICE

what would my issue be with DSL going down to 0.74mbps at night? for about a couple weeks now, verizon has been in contact with me about this issue, during the day my speeds are great, but no matter what verizon does, it dips at nite. today the tech put me on a different circuit and the tech support over the phone says I can't handle the 7.1, but the 2 techs that I had out to my house say I can handle it fine. So I guess the 3rd tier support lowered me down to 5 Mbps, so like I told them its not the speed that is making this happen, so sure enough night comes and im under 1 Mbps, morning time comes 7 Am or so and im back up to the rated speed they have me at. when I was at the 7.1mbps I was able to reach s 6.7mbps thought the day. Now they have me on 5 Mbps and its exactly at 5 the whole day till night fall. I don't know what else they can check, not sure if my modem is messing up at night, but its pretty frustrating, they call me asking if its working, and i keep telling them its not my connection, i can connect fine, never loose signal, my night speed is the problem. Im not aware of how long this has been going on, since i just upgreaded to the 7.1 and have been checking the speeds to make sure im getting what im paying for....below is my modem info, this is at the 5mbps package. Thanks for any help
Transceiver Information
Down Stream Path
Up Stream Path
DSL Speed (Kbits/Sec)
5888
864
Margin (dB)
16.0
10.0
Line Attenuation (dB)
38.0
20.0
Transmit Power (dBm)
19.6
11.9
Solved!
Go to Solution.

Well after 2 techs coming to my house, about a dozen of tech support calls,3rd tier supervisor help, I got to speak with someone in the maintenance dept, she bumped me back up to the 7.1 Mbps, and put me on a different circuit with alot less customers, and sure enough last nite i was at full speed all thoughout the night.

DSL speed issue and bad customer service

I am having horrible issues with DSL speed and connectivity. I am constantly being kicked off the internet, or it runs so slow that it times out. I called Verizon because after a month of this issue, I've had enough. I attend online college, so this is a more than "I just can't surf Facebook". After speaking to the representative, I just was so frusrated I hung up on him. I am pursuing a degree in IT. I'm not stupid when it comes to working with computers. I have one laptop, and three smart phones that use the wi-fi, but very rarely are they ever all on at the same time. I do not have the laptop wired into the modem. I know that using a wireless connection will result in a slower speed than a wired one, but not drastically. My speed test results are constantly fluctuating, but they are typically low. I am subscribed to the High Speed Internet Enhanced plan. My last speed test showed a ping of 132, download of 1.05, and upload of .63 (screen shot saved). At this point, between the constant problems on the landline for years and now being told to "close web browsers and delete files to free up you HD" as a method of solving this issue, I am really fed up with Verizon and their service. My landline is only established for the DSL. If this issue can't be resolved I can find internet elsewhere.

exchange may be saturated... request that they check the dslam and possibly reroute you to a less busier one. i live in a rural town outside of dallas and went through issues similar to yours more often than not. after consistently hounding verizon to the point that my "issue" was esclated all the way up to corporate, the matter was somewhat resolved but i ask... did i really have to go that far to get things fixed? hope this bit of info helps.

Extremely slow DSL speeds. Up speed higher than Down speed. Please help.

I just purchased the 1.1 - 3.0Mbps hi-speed DSL package.
Verizon speed test shows .17Mbps down and .536Mbps up. This is obviously curious for two reasons: 1) the incredibly slow down speed, and 2) the down speed being slower than the up speed.
Curiously, speedtest.net shows different results:
2.45Mbps down, .55Mbps up
What could this mean? Transceiver data follows.
Transceiver Revision 3.3.6.10.0.1
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path FAST
DSL Speed (Kbits/Sec)
Down Stream Path 3360
Up Stream Path 864
Margin (dB)
Down Stream Path 27.1
Up Stream Path 16.0
Line Attenuation (dB)
Down Stream Path 20.1
Up Stream Path 8.0
Transmit Power (dBm)
Down Stream Path 6.8
Up Stream Path 11.9
Thanks in advance for any advice/ assistance you can offer. This is extremely frustrating.
M King
Solved!
Go to Solution.

OK. It seems as though you're suffering from what some people call "Juniperitus." If you're on a Remote DSLAM that uses Alcatel Litespan equipment (Litespan 2000 for example) along with being connected to a Juniper Networks ERX edge router, there tends to be an incompatibility between the two pieces of equipment that causes TCP connections and pretty much any other form of transfer to see artificial packet loss, which results in transmission. This results in inefficiency in every transfer, so what you're seeing is simply a result of all of this. In the past when Verizon first installed Litespan, they were using older Redback Networks edge routers, which did not create such problems. I'm on a Litespan and happen to still be on a Redback in my area (one of remaining ones still in operation in my area) and I get my max line speed with no issue. It's unfortunate that these actually perform better despite the Junipers being far better edge routers in terms of capacity.
I know someone who should be able to get this fixed for you. I'll send you a Private Message.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Slowwwwww DSL Speeds!!....ByeBye Verizon, you lost another customer!

What The Heck! (WTH) I'm paying for a 3mb download/768kb upload and barely getting 1mb UL...
in fact, I tested it lastnight and got .40 DL/.27 UL
Verizon!.....I have been on the phone for the past year about this and all your 3rd world techs (who I can barely understand because they can't speak fluent english) tell me is I am supposed to be getting between 1-3mb download.
WTH!!.......I'm soooo done with you as my ISP. I signed up for the 5mb download plan in Jan. 2010...6 months later after reporting slow speeds, you tell me that the plan doesn't exist and I couldn't have it because I live too far from a switching station....again... Verizon!! I get different answers from different people each time I call!
Your company will continue to lose it's customer base and fail as I expect it to. Bye-Bye Verizon!

Hi dcyphert2192,
I'm really sorry about the experience that you have had with us and the time it has taken to get a response to you. If you are still having trouble with DSL speeds, I have sent you a PM with a form to fill out so that we can take a look into your issue. Please PM me back when the form is complete and we can begin to take a look into the issue.
--James
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Upgraded to 3M, DSL speed has not increased

Hi, I took advantage of a special offer Verizon had a month or two back, and upgraded from 1.5mbps DSL to 3.0mbps.
However, speeds appear to be exactly the same as they were. I even ran the DSL speed tests, and it confirmed that I was still getting about 1.5mbps. Now I realize that this says "up to " 3mbps, but still, shouldn't it be breaking the 1.5 barrier? If not, why aren't I being charged the 1.5mbps price?
If I need new equiptment to get the faster speed, I haven't received any. Any ideas?

You should post your transceiver statistics (from http://192.168.1.) That will provide some indication of what the line is capable of.
No new equipment is needed to go from 1.5mbps to 3.0mbps.
The speed you get is the lower of the Verizon provisioned speed, or the highest speed that the modem can successfully negotiate with the Central Office equipment. That is a function of quality and length of the copper pair that connects you to the Central Office.
As others have pointed out, sometimes the issue is inside the house wiring, in which case a new outlet and a 'whole house' filter at the Network Interface will usually fix it.
Good luck

DSL speed issues........I am about to cancel.

I have been a Verizon customer for over 14 years. These last two years with Internet have been abysmal. At least once a month, my internet is so slow that I can not even stream a simple TV show. Often it is completely down. I call customer service, and I get some guy in India. This is the most frustrating. The last time the guy asked me FIVE times if I had a dial tone on my home line. Each time I told him I have NO phone connected to that line. It is simply there to bring service to the house. When I can, I use chat because that seems to get me a more competent person. Each time there is an "issue with the line and we are sending your information up. SOmeone will call you." It is always the same thing. COngestion on the line, speed issues, issues with the connection. I am paying for a service that I can only use half of the time. It seems that since Verizon has brought in Fios, their DSL customers have suffered. We have no option to get fios, we are stuck with crappy DSL service and even less competent customer service reps to help us. I have priced, and will be switching to Cox if this issue is not resolved. I can get 50mpbs for $10 more than I am paying now for intermittent service. Is there anyone above the basic customer service reps who can help with this issue?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

How can I get Verizon to reset my dsl speed to 3mbps after I replaced a failed filter?

Last time it took me 2 hours of begging on the phone to finally get a tier 3 tech to reset my dsl connection to 3mbps after a bad filter caused repeated drop outs. I'm in the same spot again, my dlink router shows my connection speed down to 2.1 after a lightning storm blew a line filter, when before my speed was 3.4. There's got to be an easier way to get reset, it only took the tech about 30 seconds to do it!
All I'm looking for is an easier way to get my connection reset!!
If it helps I have a verizon dlink 2750b, I don't think it will give transever stats, but here is my traceroute.
news.giganews.com
traceroute to 71.116.**.*** (71.116.**.***), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 216-166-96-117.fwd.datafoundry.com (216.166.96.117) 0 ms 216-166-96-101.fwd.datafoundry.com (216.166.96.101) 0 ms 216-166-96-121.fwd.datafoundry.com (216.166.96.121) 0 ms
3 ash-b1-link.telia.net (62.115.42.153) 102 ms 102 ms 102 ms
4 ash-b2-link.telia.net (213.155.137.223) 0 ms 0 ms 0 ms
5 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 16 ms 16 ms 8 ms
6 as0-0.PITT2-CORE-RTR2.verizon-gni.net (130.81.20.95) 18 ms 23 ms 23 ms
7 A9-0-1715.ERIEPA-DSL-01.verizon-gni.net (130.81.194.75) 23 ms 29 ms 30 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

For the last 7 weeks I have also been fighting the ASSIA Expresse Solution's 'Optimizer' product that Verizon and many others, atarted using to automate their DSL line speeds. I actually contacted the parent company, ASSIA, and complained to them directly about the lost of speed, and user's lack of control.
I just had my line reset by a 3rd tier Verizon person from Marylan - they were very helpful and did not give me a hard time, but as the previous messager asked, "Why the need to go through this?" I suggested to the ASSIA sals rep who returned my e-mail, that they give the customer some client side tool to allow a choice up to their max provision/profile speed, to choose speed over stability. There are times when I work from hom, that I need to mover a large amount of data, but if it fails becuase the line is a bit unstable, I am weilling to start the copy over again. Let ME decide how sable and fast I want things up to the BW I am paying for.
So for the past 2 weeks I've been routinely above 2.5 Mbps and then 2 days ago - max is 1.5Mbps. After 15 minuts with first tech, the next 3rd tier guy got me back up to 2.81Mbps - just likle that!

DSL speed slow down after 10.5 upgrade :(

Hello all,
I have a question, and need the Apple cyber-community to help me with this one.
I have A.T.& T.'s DSL service. I have a 2WIRE 1701HG router-DSL modem. I HAD 1.2mg download speed 99% of the time with MacOS 10.4.x. Yes I know that it is not very fast, but I live in the country side and am at the VERY VERY end of the line of service.
After I upgraded to MacOS 10.5.x, my down load speeds have slowed down to around 200 to 850bps. I have checked my hardware, and all seems fine. I called A.T.&.T and they ran a speed check and said I was getting 1.5 speed. Any ideas how to fix the issue?
Thanks,
Apple //GS

PS: "Get a Windows Vista computer!!" That was what I got from the tech at A.T.&T. "They don't have this problem....................."
Apple //GS

Frequent disconnects and low DSL speed.

The disconnects are back again and my speed has dropped from 2.9 to 2.8 to 2.5 to 2.1 to at this point 1.8. Why does this keep happening? My DSL modem is always on and when I come home from work the connection is down. At this point I have lost some respect for Verizon as this issue has been reoccurring for almost 2 months now. The fixes are short lived and slowly degrade over time.

I was through a simialr scenario a while back. I noticed a homerun line was run for you , which should eliminate the need for filters. At any point did you connect the modem directly to the NID and post transceiver stats when the issue occurs? That & a post of the stats with the modem in it usual setup may be helpful. Also a new line from the pole to the NID was run for me. After all that; plus an upgrade from a westell 6100F to the 7500 - the resolution was to subscribe to the 3/1 FIOS plan. Bundled with minimal phone plan cost went up ~ $5 per month. NOte I do not see any obvious links to this plan on the site.
NOTE your distance from the Central office and age of the copper lines could also be huge factors ... I am about 3 miles and the lines could be 20 + years old or more.
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399

Phole Line Split with filter for phone affect DSL Speed

Hi,
Without being on the phone for hours for nothing I am trying to figure out sometihng. I am currently paying for 3mb service but download speed through speed check is just above 1mb. The line that I have connected to the DSL is split with a filter on the other line for my home phone service. Would this cause a significant decrease in speed?
Thanks.

The dsl micro-filter does not lower the connection speed. You need to do more troubleshooting. Try testing your speed with the DSL modem plugged straight into your NID if you can.

Verizon DSL speed/latency lower than a month ago

A little over a month ago I upgraded to the faster Verizon DSL with "speeds up to 3mbps." I wasn't expecting 3mbps and was content with the speeds I was getting, which were pretty much twice as fast as what I had before. My Westell 7500 modem gateway reported a speed/latency of around 1780/768 kbps, up/down respectfully. Recently however my download speeds have dropped and the gateway page is showing 1501/445 kbps. I have run Verizon's troubleshoot and reset the modem a few times, but it still remains at 1501. I have tried to reach customer support, but they either just ignore my email, waste my times in chats until they escalate it and then ignore it, provide me with useless information like their security/antivirus suite, or just don't answer their phone. I want to know how I can get my speed back up to what it was a week ago. Would this be considered throttling? I have done every diagnostic at various times of day that I can on my end and it seems clear that this is the ISP capping my service to the bare minimum that my plan states. Shouldn't I expect the service I was receiving when I first signed on a month ago? Otherwise, isn't that a bait-and-switch tactic? I read somewhere here that they run some sort of "optimization" at DSLAM that might lower speeds for a stabler connection. I have not had any problems with the connection being dropped or anything of that manner and the speed it was running had no hiccups. Is there a way I can get that optimization removed?

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

My router is slowing down my DSL speed

I have a measured download speed of almost 3 Mbps (2.9 actually) when connecting my DSL modem (Westell Model B90-610030) directly to the computer (bypassing the router) - but connected thru the router (linksys WRK54G) with two other computers sharing the router all wired, the speed drops to almost a third (1.2 Mbps) which tells me that the router is simply dividing up the speed provided by Bellsouth thru the modem - apparently dividing it into thirds (and this last measurement is probably worse, since I ran it with one computer turned off). The Bellsouth technical rep told me to contact Linksys to reset the router so it provides the full speed thru all of the ports and here I am, hopefully you can help me.
I also wonder if there isn't a modem/router all in one that would maybe eliminate the problem, does such a thing exist?
Barry

No problem, Barry...
Maximum Transmission Unit (MTU) refers to the size (in bytes) of the largest packet that a given layer of a communications protocol can pass onwards. Lowering this will give way for the communications protocol t manage the packet traffic, allowing the packets to be sent with higher speed. Imagine an express way that has a traffic policeman who controls the traffic. As long as the traffic policeman manages the traffic to be moderate, the cars and motorists wil be able to pass drive through with faster speed.
To Lower the MTU, pls follow this instructions:
Your PC must be connected to a router (via wireless or wired), then click this: http://192.168.1.1 (if this is the IP adress of the router)
To get the IP adress of the router, you just need to open the command prompt, go to START, click RUN, type in "cmd" [no qoute], then in the command line, type in "ipconfig" [no qoute]. Whatever the default gateway is, that's the IP adress of the router
Username: left blank, Password: admin
Under the SET-UP tab, look for mtu. Set the mtu to manual, then lower the size to 1400, 1300, or 1100.
Then compare the speed. This should help already
"a helping hand in a community makes the world a universe"

Slow DSL speed

Hi,
I've had a problem with slow DSL for over a year. Now it's become even worse. My computer is connected to the internet directly through a modem (I had to disconnect my router a long time ago, because of the speed), which is Westell 2110, B90-210015-04 (rev.F software). I ran a diagnostic for the modem, and this is what I got (sorry I coudn't insert a picture directly):
http://s180.photobucket.com/albums/x110/Brimruk_91/?action=view&current=1212.jpg
FEC Errors numbers are growing with time. My understanding is that the Noise Margin number also doesn't look so good. And I am not even talking about the Data Rate.
Considering these test results, as well as the fact, that on a rainy day my Internet speed is close to zero, I am blaming all of this on Verizon. Of course, I've called their Customer Service and got the typical advice about checking my computer for viruses and trojans (my computer runs McAfee soft and is updated regularly), and resetting the modem (didn't help at all).
Now, a Verizon tech is coming to my house Tuesday morning. Any suggestions on how can I prove to him that the slow Internet speed is not a problem on MY end of the line, but theirs?
Thank you!

Read the tips at
http://www22.verizon.com/ResidentialHelp/HighSpeed
/Troubleshooting/Connection+Issues/QuestionsOne/88005.htm
One of more of those things, could be why your issue is happening in the first place.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

ABYSMAL DSL Speeds

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