Abysmal upload speed? download is not too good eit...

Hello BTCare community,
After attempting to do some streaming tonight (and failing misserably), I have come to realise that my uploading speed is shockingly bad (and my downloading speed is not so good either) and needs to be fixed! I have an unlimited broadband package and paying a pretty penny for it too, i would of expected it to be higher?

are these the hub stats?
Connection Information
Line state:
Connected
Connection time:
0 days, 08:53:17
Downstream:
4.969 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
8.2 dB / 27.0 dB
Line attenuation (Down/Up):
44.8 dB / 27.0 dB
Output power (Down/Up):
19.6 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
281 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
250 / 0
Error Seconds (Local/Remote):
273 / 0

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Insanely slow upload speeds with normal download speeds -- can anyone help?

I have done LOTS of troubleshooting and I'm coming up blank. I've just moved from CA to HI and have a new ISP, but other machines in the house are not having this issue. I'm having a very difficult time figuring out why I can no longer upload files larger than 1 mb without lots of network stalling and eventual timeouts using most upload tools.
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thanks,
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Upload speed stuck on 448 Kbps?

Hi, I am new to BT and the forums so please be gentle and excuse my English.
Here goes my “problem”. I have just finished my 10 day training period and although I’m happy with my download speed (around 7,000 Kbps) I am a bit disappointed with the upload speed. I only get about 300 Kbps what makes me think that I am capped to 448 Kbps which is not too good for me because I use Skype a lot. My previous ISP was Orange and I was getting around 900 Kbps and given the fact that Orange uses the same equipment I assumed that I would get similar speeds. My parents in law who live two hundred meters away get around 700 Kbps with the same BT option.
1. Is there anything I have done wrong in the training period (I disconnected the hub accidentally in the first hour of the training period, and again about four days later)
2. Is there anything that can be done to improve the upload speed?
Thanks in advance.
Here are my stats:
BT Homehub
Connection information
Top of Form
Line state:
Connected
Connection time:
3 days, 23:58:13
Downstream:
7,520 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
5.7 dB / 27.0 dB
Line attenuation (Down/Up):
40.0 dB / 26.0 dB
Output power (Down/Up):
20.1 dBm / 12.2 dBm
FEC Events (Down/Up):
0 / 6
CRC Events (Down/Up):
14840 / 7
Bt speedtest
Download speed                                                                   achieved during the test was - 6066 Kbps
For your connection, the acceptable range of speeds    is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7520 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6634 Kbps
>Upload speed    achieved during the test was - 361 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
Solved!
Go to Solution.

hi you have been put on adslmax for some reason you need to contact bt uk sales who have helped others 08007830056 if no luck there then you need to contact the forum mods at this link and get them to lookinto it for youthis is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Wifi Antenna not as good as 3GS

I've got a 3GS & 4 in my hands and 1 metre 10 feet from a router the 3GS shows full wifi signal strenth but the 4 only '2 bars'. The speedTest App shows that download/upload speeds are comparatively poor too.
If I am 20 feet away then th e 4 loses connectivity completely from the router and the 3GS is still showing full connectivity with '3 bars'.
Anyone else experienced this or do I have a defective phone?

Can't answer your question, but I do know wifi is pretty unpredictable with many factors involved. How about this....I have a macbook pro that gets one bar (drops connection completely regularly) and an ipod touch that gets 3 bars in the same spot every time. The macbook pro cost about two grand and the IPT was $300. That bums me out a little, but I wouldn't trade the MBP for a dozen IPTs.
My point is if you get two bars and your friend gets three who cares. Two bars will do the job. Its like arguing that your car will only do a 100mph when our friends does 120mph. Be happy....theres other things to worry about.
By the way I am pretty sure the 8,16 and 32 meg IPTs all have the same hardware. Your paying money for storage not better wifi.

I can not download firefox, taking too long. 4% uploaded, says will be another 12 hours. Computer is under 1 year old

can not download firefox, taking too long. 4% uploaded, says will be another 12 hours. Computer is under 1 year old edit

Step by step, how did you arrive at seeing this agreement?

Download and Upload speeds have been dropping sinc...

I have recently been having seriously problems with my connection, every day the router appears to reset/crash, sometimes once and sometimes more than several times a day.
This was the speed I was getting in December, everything was fine.
Now this is the speed that I am getting.
I'm not sure how this is happening but I have been able to confirm that it isn't an issue within my household, there is only have one master socket which the router is connected to along with a wireless phone thats connected to it.
This is what the results that I got from the router.
Line state
Connected
Connection time
0 days, 0:18:57
Downstream
2,016 Kbps
Upstream
256 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.5 dB / 6.0 dB
Line attenuation (Down/Up)
56.0 dB / 31.5 dB
Output power (Down/Up)
17.0 dBm / 11.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
15 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
And this is the test that I took on the bt speedtester.
1. Best Effort Test: -provides background information.
Download Speed
1303 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1303 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2080 Kbps(DOWN-STREAM), 320 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.18:22.06:64.83 (SBE : NBE : PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
240 Kbps
0 Kbps
320 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 240 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 320 Kbps
I'd like to know if a conclusion could be brought to why my connection has been falling since December. Could it of had been a line switch? Because my connection was fine up until the start of this year.

Hi lionheart1066
I see Imjolly was giving you a hand with this on another thread.
We still need to try and get you connected via the test socket to rule out external wiring and possible swap over micro-filters too.
I note you mentioned you have an I-plate. Take this off, as it could be faulty, as you will then see the test socket. If possible connect up via Ethernet and leave for a day or two and see if this stops the drops.
Its also important to look out for other sources of interference. You can see a list of common offenders on this link.
If you have tried this out and are still having problems drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section and mark FAO Craig please.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Basic Questions on ActionTec MI424-WR Router - problems with poor download/upload speed

First, I will get to the point and ask my questions, then will explain what's happening - I'm interested in hearing whether the right actions are being taken to solve my problem.
1) After perusing the forums, I see frequent reference to the "Rev" version of the ActionTec MI424-WR Router. How do you find the Rev version? I have logged into the Router and in the "System Monitoring" icon, the Router Status lists my Hardware version as 'A'. Does this mean I have Rev 'A'?
2) What is Verizon handing out these days for Routers? Mine is being replaced, and I am wondering what to expect. I have Verizon FIOS Phone, TV, and Internet service, and have the 25/25 Internet service. Will they give me another MI424-WR? If so, what Rev level are they likely to give me?
Here's why my router is being replaced - opinions/comments/advice welcomed.
For the past year or two, I've consistently measured (via speedtest.speakeasy.net) about 30Mbs download, and around 22-25 Upload. Lately, I noticed that my downloads were quite slow, so I tested my speed at the above website, which I had not done in many months. I measured only about 2-3 Download and 1-2 up. Note all of what I am discussing hear takes place with hard-wired ethernet, NOT wireless.
I tried testing from multiple computers, running XP, Vista, and Windows 7. All getting consistently similar poor speeds. I verified my account still is supposed to have 25/25/ service, which I verified online.
Tried rebooting the router, no change. Then tried hard reset (pushing in the recessed button, holding it for about 20-30 seconds. After it reconnected to the Internet, I tested speed again. No change.
Interestingly, I tested wireless speed on the laptop I have. Speed is MUCH better, around 15 down, and 10-12 up.
I tried the speed optimization tool on two of my PCs, it made no improvement. Finally, got into an online chat with a Verizon Tech. He did some tests on the line, we repeated some of the things I already tried, and then he asked how old my Router was...I am pretty sure it is the original one I received when I first signed up for FIOS, around 5-6 years ago, which is one of the reasons I asked how to tell which rev level I had. So the tech concluded the problem was probably my Router.
I TEND to agree, especially because I recently had an "anomaly" on my network. My son complained one day that Internet was down. When I got home, I found out my NetGear Gigbit switch was dead, and two of my hard-wired ethernet network printers could no longer talk to the network. I replaced the switch, so now I am thinking perhaps the Router was damaged somehow. I have no idea what the cause of this anomaly was - everything that connects to my network was plugged into Triplite ISOBAR surge protectors, but that only protects AC power.
I would think a hardware failure would completely kill the ethernet portion of the router, not simply reduce speed, but I could be wrong. Anyone been through something similar to this before? I expect to receive the new Router next Thursday, so hopefully I should know by then, but still - what should the next steps be if the new router does not fix the problem?
Thanks for any comments, insight or shared experiences you might be willing to share...
Solved!
Go to Solution.

This is embarrassing.
Smith6612, you are absolutely correct, and you nailed it!
When all this mess started, I checked my Verizon account to make sure I was signed up for 25/25 Internet. I was.
I don't know what has happened, but after reading Smith6612's response, I went back to recheck my account. I was set up for 15/5! So, the speedtest measurements I have been getting the last couple of days are exactly what I should be getting. Two possibilities:
1) My Triple-Play bundle must have expired in the past two weeks by coincidence.
2) The Verizon tech may have changed my account profile when I worked with them online last week, although this was never discussed.
At any rate, Smith6612 wins the prize. It certainly explains the download/upload speeds I am getting. I have logged into Verizon and signed up for a new bundle. According to their website, my new profile should take effect Tuesday 1/10, so after that point, I should be measuring 25/25 again.
Thanks to all who responded to this thread. I will update this thread to confirm after Tuesday. I get nervous whenever I have to change anything with Verizon - although everything has worked fine for the past few years, we have so many services with them - Cell Phone, TV, Internet, and Home Phone, that I worry something will go wrong with the billing, but we'll see.

Download and upload speed issues

Hi I am new to the forum and I am having problems with my broadband speed I get approx 6.8mb download speed but what appears to be happening is when I surf the net the speed is 6.8mb but the problem is when I download the speed drops to max 2mb can be as low as 0.6mb does anyone know why this would be happening, I have read on the forum that you should keep your home hub on 24/7 must admit haven't been doing this usually turn it off when no one is in the house. The other issue is my upload speed is poor only get approx 0.3mb when I was with O2 before I changed to bt in the summer I was getting 1mb upload any ideas how to improve this

hi thanks for getting back in touch we have the old type of phone socket does not have a test socket
speed test result: download speed 7.10mb upload 0.33mb ping latency 39.00 ms
these are the speeds when i surf the issue is when i download the speed plummets to 2mb. and why is upload only 0.33mb when o2 on same line was 1mb
1. Best Effort Test: -provides background information.
Download Speed
7.1 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 7.1 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.11 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.33 Mbps
0 Mbps
0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.33Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

Download and Upload Speeds Very Slow

I have been having problems with my download speeds they are very sluggish only transferring at 12 kb/s and I know that the problem is not with my laptop as I have tried to download something off my ps3 and the connection just seemed to time out this has become very stressful as I have contacted BT and they have found not wrong with my telephone line, I have tried everything to try and solve this issue but all has failed. Please may someone suggest something. Download speed: 176.89 Kbps (0.17 Mbps) Upload Speed: 743 Kbps (0.73 Mbps)

Hello,
Just arrived for xmas at my parents house to find they have the same issue as the oringal poster. Router details are. Speedtest.net results showed a download speed of 0.10.....tried different PC's.
Anyone got any ideas?
Router Status
Account Name
Firmware Version
V4.01.06
ADSL Port
MAC Address
00:18:4d:3e:e6:d7
IP Address
REMOVED
Network Type
PPPoA
IP Subnet Mask
255.255.255.255
Gateway IP Address
217.41.165.186
Domain Name Server
62.6.40.162
217.32.171.21
LAN Port
MAC Address
00:18:4d:3e:e6:d6
IP Address
192.168.0.1
DHCP
On
IP Subnet Mask
255.255.255.0
Modem
ADSL Firmware Version
6.01.00.12
Modem Status
Connected
DownStream Connection Speed
1888 kbps
UpStream Connection Speed
448 kbps
VPI
0
VCI
38
Wireless Port
Name (SSID)
NETGEAR
Region
Europe
Channel
11
Wireless AP
Enabled
Broadcast Name
Enabled

Why is the download/upload speed so slow on my MBA (about 5 times slower than my PC)?

Why is the download/upload speed so slow on my MBA (about 5 times slower than my PC)?

Are you on band 13 or band 4? 13 is the original LTE band and remains relatively congested. Band 4 is the XLTE band and is less congested and has higher overall potential bandwidth (15 MHz vs 10 MHz). Even so, 7 Mbps is more than enough for doing stuff on your phone and is not considered slow.
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select serving cell info
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Download / upload speed suddenly divided by two, c...

For the past two weeks I noticed that my download and upload speed has been divided by two, I use to enjoy 1.4 meg and it is now down to 0.6megs it is not a connection issue because it is stable, it looks more like a throttle has been applied to my package. I called support yesterday and they said they would "reset" my line as my connection appears to be slow from their system, nothing seem to have changed yet. My IP profile has also been divided by two and is now 7.5 megs instead of about 16 megs, I am a bit puzzled. See my ADSL stats below
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 18:11:49
Downstream
6,656 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
20.4 dB / 28.0 dB
Line attenuation (Down/Up)
24.0 dB / 13.0 dB
Output power (Down/Up)
19.8 dBm / 11.6 dBm
Loss of Framing (Local)
33
Loss of Signal (Local)
3
Loss of Power (Local)
0
FEC Errors (Down/Up)
69 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
14
Solved!
Go to Solution.

And see below my IP profile, my Max achievable speed was twice what it is now, any idea what could be the cause ?

Abysmal upload speed? download is not too good eit...

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