AC CUP 5.3 - Error approving a portal role request

Followed instructions to configure portal provisioning in CUP in our sandbox environment but when approving a test request, I am getting the following error message:
Error provisioning your request, Request no: 10327 error occurred in the provisioning systems, error details :
GRC_PORTAL-TEST001-USER CREATE-malformedRequest **
GRC_PORTAL-customError
TEST001 is the userid of the requester
Has anyone encountered this error while tyring to get the CUP portal provisioning to work?
Thanks!

Hi Jane,
I have seen similar messages but not that one.
Have a look in the System Log (Config tab --> Monitoring) and see if that gives any further information about the source of the error message.
Simon

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AC CUP 5.3 - Error approving a portal role request

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