AC Power Cord -- how not to get Apple Care replacement - is there a written policy?

I had a cord about 8 years ago that was replaced by Apple Care (it no longer charged the old Mac Powerbook).
Well, my power cord a few laptops on (my present MacBook Pro 2011) needed to be replaced (the connection at the end where the cord meets the body appeared worn -- maybe I streched it out or kinked it too much). And so I checked here and googled other forums to see if I could take it into the Genius Bar rather than deal with Apple Care on the phone. It appeared from the discussions here and elsewhere that Powercords were sometimes replaceable, and sometimes not.
The Genius bar refused to replace it. I'm not upset because, as a temporary measure, where the cord was worn, I opened up the insulation to see if I could adjust the wiring to get the to work. Tweaking it did get it to charge for another few days (work deadlines!) until I could get to the Genius Bar. But it's probably because I opened up the insulation that they balked at replacement.
So it goes.
But I do wish Apple Care would've covered it. It's not super expensive but in this crummy economy, every little bit helps.
Maybe it depends upon the luck of the draw: who you get to accept (or reject) the return? Or is this thing warranted only in a "discretionary manner"? Is there a written policy?
I guess I could try to go through Apple Care on the phone, but I'd have to send my old cord back from what I can tell, and then might get charged for the new one?
Anyway: just a recommendation: if you're cord is on the fritz, don't tamper with it to try to get it to work: you might endanger your chances of getting an Apple Care replacement.

It really depends on how you treat the objects you own. If you kink/bend/twist the MageSafe end of the AC charger what do you expect. There are no kinks or bends or twists in my AC charger and it is 16 months old and wrapped up almost daily to be put in my bag.

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Just in case anyone was wondering, I did go to system preferences -> trackpad -> select tap to click
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How can i get apple to understand this is an authorize cord? It's the cord that came with the phone.

cheriefromcatawba wrote:
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Hi guys,
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1. For most of us, these lines started appearing between 13-15 months after they purchased them. The lucky ones either had these failures occur during the first 12 months, or had APP.
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8. Based on posts of some people who have had their units repaired, it is the LCD that has to be replaced. This is also supported by posts from people who have resorted to purchase a separate display as a workaround.
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P.S. Suggestions that involve any sort of violence or industrial sabotage are not acceptable, please.
Note that Ale_Tog has put up a Flickr page where we can post photos of our poor iMacs. Just send the photo to [email protected] with the subject "Dead pixels on iMac". No text, just the photo attachment. (+Ale_Tog, if you read this, I hope you don't mind me posting this here. Also, I suggest that we at least put the first 5 chars of the serial number, the factory information which can be retrieved on the link in #2 above, and which country the unit is based.+). I highly recommend that everyone send a photo to show that these are not isolated issues.
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http://i7.ebayimg.com/05/i/000/b2/75/2e8d_1.JPG
http://i16.ebayimg.com/06/i/000/b2/75/2ee5_1.JPG
http://i12.ebayimg.com/07/i/000/b2/75/2faf_1.JPG
http://discussions.apple.com/thread.jspa?threadID=974094
http://discussions.apple.com/thread.jspa?messageID=5146382&tstart=0
http://www.macusersg.org/forums/index.php?topic=40998.0
http://discussions.apple.com/thread.jspa?threadID=607522&tstart=180
http://discussions.apple.com/thread.jspa?threadID=463075&tstart=270
http://discussions.apple.com/thread.jspa?threadID=197560&tstart=360 (this is about dead pixels, but one person reported a whole line)
http://discussions.apple.com/thread.jspa?threadID=292889&tstart=390
http://discussions.apple.com/thread.jspa?threadID=293895&tstart=390
http://discussions.apple.com/thread.jspa?threadID=279138&tstart=420
http://discussions.apple.com/thread.jspa?threadID=197630&tstart=465
http://discussions.apple.com/thread.jspa?threadID=197745&tstart=510
http://discussions.apple.com/thread.jspa?threadID=197741&tstart=510
http://discussions.apple.com/thread.jspa?threadID=197641&tstart=585
http://discussions.apple.com/thread.jspa?messageID=4227335&#4227335
http://discussions.apple.com/thread.jspa?messageID=976574&#976574
http://discussions.apple.com/messageview.jspa?messageID=4369582&stqc=true
http://discussions.apple.com/thread.jspa?threadID=778470&tstart=0
Please start sending your suggestions. The more the many-ier!

Yep. I feel Apple's 1 year manufacturer warranty for the iMac is not adequate, especially for an all-in-one unit with a relatively high price.
My iMac G5 started displaying a vertical cyan line about 4 weeks ago, only about 19-20 months after I bought it for Christmas in 2005.
I called up Apple to enquire what could be done and was told by their customer service that a rather long period had elasped since the warranty expired in 2006. So I was told to take the iMac to an authorised repair centre and Apple will not contribute to the cost of the repair.
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Today another line (green) appeared on the screen ...
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Kirk,
Thanks again for your suggestions. No, I don't get an
error message. In fact nothing happens. My name and
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iTunes for Windows: Additional troubleshooting for burning issues
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How do I get Apple to unlock these phones for domestic GSM use?

Rocky Caldwell wrote:
I have 4 iPhone 4S's in my family. The contract with Verizon ended on December 5, 2013. Early in 2014 I requested from Verizon that all 4 iPhones be unlocked, which was done and confirmed by Verizon. However, subsequently I have learned that the Verizon unlocking only allows use on international GSM networks (which of course shows that the 4S is capable of GSM usage), and I want to be able to use them domestically. Apparently, Apple maintains a kind of Black list to restrict usage of the phone to the original domestic carrier. This is in contradiction to the "Unlocking Consumer Choice and Wireless Competition Act", or S.517/Public Law 113-144, which went into effect August 1, 2014.
When I insert a active AT&T GSM SIM card into the 4S I receive the following notice:
The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.
How do I get Apple to unlock these phones for domestic GSM use?
It's funny that you're totally misreading and understand that law. All it does is make it legal to 'jailbreak' your device. It doesn't force the wireless carrier to allow you to unlock the device under the normal means.
Previously, jailbreaking your device was illegal. Now, it's not. But it doesn't mean that the wireless carrier, or anyone else, has to provide assistance to you.
Show me where in that law that it states that a wireless carrier must assist you.

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AC Power Cord -- how not to get Apple Care replacement - is there a written policy?

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