Academic eligibility for CC subscriptions

My wife currently has a student and teacher copy of Photoshop CS6. If she starts an academic subscription to Creative Cloud products, will she be able to maintain that subscription at the academic rate when she retires, or if she changes career and leaves the educational institution?

Stiffwin she will only be able to maintain her eligibility while she is employed by an accredited education institution. You can find more details on the Education FAQ at http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html.

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How do I prove my academic eligibility for the student membership?

I ordered Creative Cloud for students and it says that I need to show verification that I'm a student. What do they need?

ahughes88 wrote:
I ordered Creative Cloud for students and it says that I need to show verification that I'm a student. What do they need?
Proof of eligibility
Your proof of eligibility must be a document issued by the institution with your name, institution name, and current date.** Types of proof of enrollment include:
School ID card
Report card
Transcript
Tuition bill or statement
For homeschooled students:
Dated copy of a letter of intent to homeschool†
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
Dated proof of purchase of curriculum for the current academic school year†
Here is the link for you to read more info on student eligibility : http://www.adobe.com/education/student-eligibility-guide.edu.html?showEduReq=no#
You should be able to upload copies of the needed documents.

I can't send proof of eligibility for Student Subscription

When I go to "My orders", I get this message
500 Dispatching Error
Error:
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Version:
7001
Component:
HTTP_ROUTE
Date/Time:
Sun Aug 3 10:24:28 2014
Module:
http_route_mt.c
Line:
3139
Server:
du1pam003_WEB_21
Error Tag:
{00023cd0}
Detail:
no valid destination server available for '!ALL' rc=7

VictoriaGPZ I am sorry we are currently experiencing difficulties which is affecting your ability to submit your proof of eligibility. I would recommend trying to submit your proof of eligibility at a later time.
In the future if you utilize the e-mail address provided by your educational institution then the proof of eligibility is often not required.

Submitting academic proof for Adobe Creative Cloud Student and Teacher Edition

I was contacted to validate my academic status for a Creative Cloud Student and Teacher Edition I purchased via adobe.com on May 14, 2014. The Education FAQ page (http://helpx.adobe.com/x-productkb/policy-pricing /education-faq.html) states:
"Submit your proof of eligibility when you place your order. If you have a pending order, go to My Orders in your Adobe account, and click Submit Proof."
However, when I go to My Orders page, there is no link saying "Submit Proof". I do have my proof readily available, but I am not sure how else I can submit it.
I was told my subscription would be canceled in if I could not prove my academic status within 14 days (it was sent on July 2nd), and am still awaiting a response from Adobe Customer Support. So any help would be greatly appreciated.

Thank you! This page helped.
I also read through another thread (Where to submit proof? No submit proof button) that provided a link where I could send proof.

What do I need to do to prove eligibility for the student/teacher version

What do I need to do to prove eligibility for the student/teacher version of CS6 I just purchased.

Hi filmlaw1
For Students :
Your proof of eligibility must be a document issued by the institution with your name, institution name, and current date.** Types of proof of enrollment include:
School ID card
Report card
Transcript
Tuition bill or statement
For homeschooled students:
Dated copy of a letter of intent to homeschool†
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
Dated proof of purchase of curriculum for the current academic school year†
For Teachers :
Note: Any sensitive information such as pay amounts or social security numbers can be covered or crossed out.
Your proof of eligibility must be a document issued by the institution with your name, school name, and current date.† Types of proof of employment include:
Paycheck stub from school
Letter on official letterhead from the education entity indicating current employment
For teachers of homeschooled students:
Dated copy of a letter of intent to homeschool†
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
Dated proof of purchase of curriculum for the current academic school year†
If you meet the qualifications above, you can browse education versions of Adobe software. Once you're ready to purchase, you'll be asked to submit proof or your qualifying status during checkout.
Please see the below link for Student , teacher Eligibility : http://www.adobe.com/education/student-eligibility-guide.edu.html

My iPhone 5 is eligable for battery replacement but there is no Apple Stores in my country. Any advices what should I do?

Hello, I live in Montenegro and I bought used iPhone 5 off ebay few months ago. Phone is sim free but I notice really poor battery life. I have to charge it twice a day! Before 5 I used iPhone 4 and I had to charge every night but I could use the phone all day and I was fine with that. I checked and my iPhone is eligable for battery replacement program but there are no Apple Stores in Montenegro. There is T-Mobile which sells iPhones but I didn't buy mine over there. Is there a way for me to take advantage of this program? Can I get Apple to send me new battery and I will have local repair shops (which are very good) to replace the battery? I am ready to take full responsibility for that. If that is not an option could I visit apple store in US (example) and change my battery there for free, given that it is not bought over there?

This is how you get Service in your Country
The iPhone support site has troubleshooting articles to help you solve your iPhone issue on your own. If you have reviewed those articles and still need service for your iPhone, you can contact your carrier.Note: There may be a fee for diagnostic service. Please do not send any accessories with your iPhone because they will not be returned to you.
However the iPhone could have come from anywhere in the world since you purchased secondhand from eBay
You are correct T-Mobile will not touch the iPhone .
If you check the model number in settings>>>general>>>about >>>Model
if you google that number you will find out where the iPhone originated .If an EU country then you would be eligible for assistance in any other EU country
if not then which ever country comes up is the only source of help
This version of the link above is a European version maybe more relevant
https://ssl.apple.com/uk/support/iphone5-battery/as it links in the EU coverage

I downloaded a Trial version of Adobe Acrobat XI. Now the trial has runout and I've signed up for a subscription. However, my software still needs a serial number. How can I get a serial number for the installed software?

I downloaded a Trial version of Adobe Acrobat XI. Now the trial has runout and I've signed up for a subscription. However, my software still needs a serial number. How can I get a serial number for the installed software?

There is no serial number and you don't need one. What you need for a subscription is to SIGN IN within Acrobat, so it knows the subscriptions you own.

I just signed up for a subscription to adobe reader paying EUR 24.40. The program does not work, and I can not even go to my personal page .... help ...?

I just signed up for a subscription to adobe reader paying EUR 24.40.
The program does not work, and I can not even go to my personal page .... help ...?

Adobe Reader is free; it does not require a subscription.
Did you subscribe to an online service like ExportPDF, PDF Pack, ...?
What exactly does "not work" mean?

How can I download a form in PDF without a paid subscription. I am willing to pay for the subscription.

How can I download a form in PDF which I just created without a paid subscription. I am willing to pay for the subscription.

Hi Ramesh,
You're very kind.
Thanks!
Allan
On Sat, May 2, 2015 at 2:05 PM, rjsivaraman <[email protected]>

Not able to create database even with a subscription. (The operation is not supported for your subscription offer type)

Hi,
I am trying to create a SQL server database, but are not able to. I get this message: The operation is not supported for your subscription offer type.
I have to azure accounts and this is only happening in one of them.
I have created a subscription, but I can see that I have 1250 NOK in credit that is expiring in 29 days.
Regards
Christian
ChristianLLoyd

Hi Christian,
The error you saw should only occur for a subscription used with a free trial offer type. Please use the below link to open a support ticket.
http://azure.microsoft.com/en-us/support/options/
You can check the following links for similar issues.
The operation is not supported for your subscription offer type
Could not submit the request to create database
DBNAME. The operation is not supported for your subscription offer type
Thanks,
Lydia Zhang
If you have any feedback on our support, please click
here.
Lydia Zhang
TechNet Community Support

How do i complain about having no use of iphone whilst transferring data therefore to find out if eligable for compensation?

How do i complain about having no use of iphone whilst transferring data & waiting for updates and used a big chunk of my mobile intenet allowance as had it plugged into laptop all day!-therefore to find out if eligable for compensation?.

Nothing is ever as easy as it should be, though I've no idea what you were doing that took so long. Takes at most 5 mins to insert a SIM card, choose a language and activate the phone. At that point it is working. Another 5-10 mins should get you connected to your email account. You can add media & apps when you're not busy doing something else, and the phone can still make & receive calls while you're doing that!
The web is geared towards always on all you can eat broadband. If you run mobile broadband with a data cap or escalating charges then you need to manage the usage carefully, it is nobody else's problem.
Sorry if I've come over a trifle harsh on your first visit here, but these forums are for users to help each other resolve technical issues. However badly your first day setting things up went there is nothing to be done about it now, A little research, or a chat with a knowledgeable friend or colleague, or getting the phone set up at the store would have made it easy. Chalk it up to experience and move on.
tt2

I cannot update the credit card used for my subscription... only a few days left

Hi,
My card was stolen and now I have a new one. So I need to change the card information used for my subscription, but I can't. I've been trying for days, using different browsers, computers, etc. Contacted chat support with no results. Who do I need to call to get help updating my credit card?
The message I get is "Card is invalid, please check card details"
I have only 4 days left in my subscription.
Thanks,
Arturo

Customer Service is completely incompetent with this type of issue. You will eventually speak to someone who does not have a good command of English, and judging from the background noise, is sitting in some kind of low cost "boiler room" operation that Adobe noiw considers to be adequate to service their paying customers.
I spent 20 minutes on the phone trying to do the same thing. I have work to do, and eventually had to hang up. The chat line reps have to power to do anything but read from their FAQ cards.
It must be nice to have a virtually monopoly on computer software...you can treat your customers any way you want and not have to suffer any consequences.

How do I open and use this app after I have paid for my subscription? I previously downloaded Primeir Pro CC for the trial and when I try to open the app it says my trial has ended and there is no other option to sign in and use the app?

how do I open and use this app after I have paid for my subscription? I previously downloaded Primeir Pro CC for the trial and when I try to open the app it says my trial has ended and there is no other option to sign in and use the app?

Remove all current Adobe software. Download Adobe Cleaner Follow instructions.

Configure Yahoo for email subscriptions

Hi,
Please help me how to configure yahoo mail server (yahoo SMTP) for SSRS email subscriptions.
Thanks in advance.
Virendra Yaduvanshi http://wikidba.wordpress.com/

Hi Virendra,
According to your description, you want to use Yahoo SMTP to configure Email delivery extension for SSRS subscription.
In your scenario, you should use virtual SMTP server feature in IIS to set Yahoo SMTP server. Then you should use the Reporting Services Configuration Manager to minimally configure the extension. To set advanced properties, you must edit the RSReportServer.config
file (default location: %programfiles%\Microsoft SQL Server\<instance name>\Reporting Services\ReportServer).
Reference:
Setting up SMTP server in Windows .. to use Gmail
Configure a Report Server for E-Mail Delivery (SSRS Configuration Manager)
If you have any question, please feel free to ask.
Best regards,
Qiuyun Yu
Qiuyun Yu
TechNet Community Support

An enquirey concerning eligibility for possible 'upgrade' purchase

Hi everyone...
I recently have purchased a valid and legitimate (brand new and sealed) version of Adobe Premiere from a reseller on Ebay.
The version in question is Premiere 6.0 and it was won via a bid. Giving that no one else made any bids, I got it for a complete steal.
As I mentioned... The version is legit with a genuine license, and I obv have proof of my purchase via paypal receipt and other related emails. It was also purchased from a proffesional reseller.
So my question is... Do I qualify to be able to purchase an 'Upgrade' version of the newest Premier Pro?
The upgrade policy of this site .. ( http://kb2.adobe.com/cps/153/tn_15304.html )
states that to qualify, you just have to own a single user retail license for said software, have evidence of purchase and a registered seriel number.
I do have all of these things... However I'm not sure how tangible my eligibility for an 'upgrade' purchase is, due to the nature my purchase.
Any elaboration on this issue is much appreciated ...

The issue isn't whether the copy you have is legit or not. It's too far back to be eligible for the upgrade. From the upgrade requirements.....
You have
You want
You pay
Adobe Premiere Pro CS3, 2.0, or 1.x
Adobe Premiere Pro CS4
US$299
Adobe Encore® DVD 2.0 or 1.x
Adobe Premiere Pro CS4
US$299
Adobe Premiere Elements 8.0, 7.0, 4.0, 3.0, and 2.0
Adobe Premiere Pro CS4
So you see Premiere 6 is too old to be eligible.
You could always call Adobe and speak with them. Perhaps they might make you a deal/

Academic eligibility for CC subscriptions

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