Academic proof submission

I purchased a one-year membership of Adobe Creative Cloud Student and Teacher Edition. Yet, I can't find a way to submit my academic eligibility proof. I found some answers that say pick "Submit proof" in "My orders" page, but I don't see that option. Please help, thanks.

As far as I know, you are supposed to receive an email with instructions
Otherwise, try ID Proof http://www.adobe.com/store/au_edu/academic_id.html

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Please Help With Academic Proof for Lightroom!

I got the version of Lightroom that you download, and I need to provide academic proof. When I go to the "My Orders" page, I click on the "Submit Proof" thing like I am supposed to, but then nothing happens. It doesn't bring me to a new page or anything. It just sits there and when I scroll over "Submit Proof" the box that popped up before is sitting there with a loading circle inside of it. No matter how long I leave it there it doesn't do anything. Please help me!

If a different web browser still is not resolving the issue then I would recommend you contact our support team to submit your proof of eligibility directly. For the best assistance, I recommend our chat support at http://adobe.ly/tuMwkC. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Academic proof for FC Studio Academic

Hi
Sorry if this is in the wrong forum, couldn't figure out where else to post.
I am interested in buying Final Cut Studio Academic online but can't figure out what type of academic proof will be required/if this to be scanned, faxed etc. Anybody bought academic Apple software online before?
Thanks!!

Why don't you order it and see.
In my experience, the usually want a current ID card, a letter stating enrollment or something similar.
If you order through AcademicSuperStore.com, all you need is for your name to show up in the University's web site as currently employed/ matriculating.
x

Submitting academic proof for Adobe Creative Cloud Student and Teacher Edition

I was contacted to validate my academic status for a Creative Cloud Student and Teacher Edition I purchased via adobe.com on May 14, 2014. The Education FAQ page (http://helpx.adobe.com/x-productkb/policy-pricing /education-faq.html) states:
"Submit your proof of eligibility when you place your order. If you have a pending order, go to My Orders in your Adobe account, and click Submit Proof."
However, when I go to My Orders page, there is no link saying "Submit Proof". I do have my proof readily available, but I am not sure how else I can submit it.
I was told my subscription would be canceled in if I could not prove my academic status within 14 days (it was sent on July 2nd), and am still awaiting a response from Adobe Customer Support. So any help would be greatly appreciated.

Thank you! This page helped.
I also read through another thread (Where to submit proof? No submit proof button) that provided a link where I could send proof.

Who to contact?

Hi,
I bought Creative Suite CS5.5 Master collection, Student Version (for my daughter).
I provided the Academic Proof on the 2nd December (Friday), which they acknowledge and asked for the product code.
The code was given to Adobe on the 5th December and I still haven't received anything. I tried calling customer support but gave up after 15 Minutes I then e-mailed again but I have heared nothing.
I don't want to install it on her PC as it states that you must get the serial number before installation.
Any advice on how to speed this up would be greatly appreciated as I am "getting it in the neck" from my daughter.
I am based in the UK.
Best Regards
Gary Coutts

The software will install and run fine for 30 days. You’ll get a pop up screen the first time you start any program the first time warning you how many days are left in the demo period until you need to input the serial number.
That said, if you haven’t heard back from Adobe within a week, come on back and I’ll see if I can find anything out for you.
Bob

License definitions ...

Guys,
I have spent nearly two hours trying to find out what the difference is between, Student, Education and Commercial.
A reseller in NZ is saying that I can use an Education license for commercial purposes without academic proof. This doesn't sound right to me, there has to be a restriction.
You would think that this information would be blindingly obvious but I can not find it anywhere here.
Some posts say that it doesn't come with Font Software ... some posts say that it means there is no upgrade path. I could live without either of them if I can have it for commercial use.
Does anyone know for sure? Can anyone link to an Adobe article that details there.
Cheers Dave

I only know the rules in North America but they are as follows:
Student: Heavily discounted and usually sold directly through the
school. Once the software is received you must contact Adobe for a
serial number. Must be eligible to purchase. NO COMMERCIAL USE ALLOWED.
Academic: Steep discount but not as much as the student version. Must be
an eligible student or teacher to purchase. COMMERCIAL USE ALLOWED. Full
upgrade rights to commercial versions if academic eligibility ends.
Bob

Education Store / Proof of Academic IDIf

If you are purchasing from the Adobe Education Store, do NOT fax your Proof of Academic Identification Form to 415-626-2975. Although the number is on their website, 2 customer service reps told me that they no longer have a fax machine. They want you to go through a customer service rep over the phone. They must be paid by commission. My rep tried to overcharge me by $50.00. I am still paying more than if I was able to purchase right off the website. It is poor business.

The reps want you to scan the documents and email them directly to them. This way they get a commission. Their fax machine didn't unplug itself! Otherwise you would be able to place your order without ever contacting a rep.

How can I install creative suite cs6 after proof of academic status?

I bought creative suite cs6, the cd, and downloaded a trial while i waited for them to accept my proof of academic status, and now it's been accepted and i have some sort of serial number.
But I don't know where I can download the proper indesign from the numbers i got in the email???

You simply input the serial in your trial version: Help --> Activate. If it doesn't work, simply reinstall using the DVD from your package.
Mylenium

Can a PDF of each web submission be sent to me when submitted

We'd like an exact PDF of the form they filled out on the web sent to us so we can save it with their records as proof of orginal data submitted to us. Possible?

This would be amazing if they could add that feature. I'd even take it a step further and ask that there be an ability to save a PDF copy right after data submission. Currently we're having issues with printing the HTML versions (prior to data submit) because of browser issues so this would help that as well. And while I appreciate the ability to download the responses as a single response in the backend, I can't think of a more tedious task when you have hundreds of entries.

I submitted details to retrieve serial number for education version of CS6 Design and Web premium. Next screen after submission was Error 404. Should I be worried?

I submitted details to retrieve serial number for education version of CS6 Design and Web premium. Next screen after submission was Error 404. Should I be worried?

I started from the Adobe Customer Support Portal. as instructed by the accompanying documentation.That took me to here: https://www.adobe.com/cfusion/support/index.cfm?event=opencscase&loc=en_gb&issue=z015&csed utype=steI entered the details there.
From: John T Smith <[email protected]>
To: Jonathan May <[email protected]>
Sent: Sunday, 28 December 2014, 2:11
Subject: I submitted details to retrieve serial number for education version of CS6 Design and Web premium. Next screen after submission was Error 404. Should I be worried?
I submitted details to retrieve serial number for education version of CS6 Design and Web premium. Next screen after submission was Error 404. Should I be worried?
created by John T Smith in Adobe Creative Cloud - View the full discussionAre you using these links to provide your proof of status?http://www.adobe.com/store/au_edu/academic_id.htmlRedemption Code https://creative.adobe.com/educardCS6 Education https://forums.adobe.com/thread/1585740 If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7046705#7046705 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7046705#7046705 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Academic Verification Problem Photoshop CS6

I purchased Photoshop CS6 Academic Download from Amazon.com. The Adobe academic verification keeps rejecting the product code provided by Amazon. What can I do?
I am on Mac 10.7.3.

Yea Amazon is a tricky one because depending on how you purchase the software they may or may not be an authorized reseller. There is really nothing more which we can do though within the forum. I would recommend having your proof of purchase ready and contacting our support team. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Submission Receipts

We just added a new feature to the service today.... Submission Receipts. As you'll see on the forum this is one of the more frequently requested features.
You now have the ability to automatically send a form filler an email receipt after they have filled out and successfully submitted the HTML form. You pick which field in the form contains the email address to send the receipt and then customize the reply-to, subject and body of the email message. Optionally you can include the data that was submitted by the form filler. The feature can be found on the Options tab:
Benefits:
Provides confirmation to the form filler that they entered their data correctly and that their response was successfully received by the service
Is proof for the form filler that they actually filled out the form and what data they entered
Allows the form filler to print out or archive their form submission
Allows you to communicate additional information to the form filler (e.g. conference location, contact phone number, salesman will be following up with you)
Example Use Cases:
Sales Lead Form – Customer submits their sales lead form, receives an email receipt confirming that their info was received and that a salesperson will be contacting them in the next day.
Workshop Registration – Registrant fills out form, receive the email receipt, prints it out and uses it to get into the workshop.
Grant Application – Applicant fills out the application, receive the email receipt and is told that their application will be processed in 2-3 weeks and to reply back to the email if they have any questions.
If you have any feedback please do not hesitate to share it with us. Without your feedback we wouldn't know what to build next
Randy

This could help, if the static text were defined according to the route (page sequence) the user took through the form.
Putting a static text box (hidden) for each possible option through the form, with different text for each option, would allow the email to look unique for each option.
Paint Order Form
Select One Option: [Red] [Green] [Blue]
<<go to page 2 if Color==Red>>
<<go to page 3 if color==Green or color==Blue>>
Page 2
{Thank you for submitting the order form for Red paint.} ----> a hidden field set when the user jumps to the Red Paint page.
[ ] Click Yes if you accept that Red paint is non-washable and there is no guarantee it can be washed out if you spill it on your clothes.
Page 3
{Thank you for submitting the order form for a non-Red paint.} ----> a hidden field set when the user jumps to the non-Red Paint page.
Non-red paints are washable, using ordinary soap and water.
Is there some fundamental limitation in using form field values in the text of later text blocks in the form, or in the e-mail formatting?
I have seen in some other tools (Footprints by Numara, for example), that %%FIELD_NAME%% is used when formatting a response.
This could be very flexible when formatting the Confirmation Message, the Submission Receipt, the Notification E-mail, or in the form itself.
Submission Receipt
Thank you, %%CUSTOMER_NAME%%, for ordering %%PAINT_COLOR%% paint from our web site.
Note that sales tax has been applied for your order to be shipped to %%STATE_NAME%%.

How do I prove my academic eligibility for the student membership?

I ordered Creative Cloud for students and it says that I need to show verification that I'm a student. What do they need?

ahughes88 wrote:
I ordered Creative Cloud for students and it says that I need to show verification that I'm a student. What do they need?
Proof of eligibility
Your proof of eligibility must be a document issued by the institution with your name, institution name, and current date.** Types of proof of enrollment include:
School ID card
Report card
Transcript
Tuition bill or statement
For homeschooled students:
Dated copy of a letter of intent to homeschool†
Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
Dated proof of purchase of curriculum for the current academic school year†
Here is the link for you to read more info on student eligibility : http://www.adobe.com/education/student-eligibility-guide.edu.html?showEduReq=no#
You should be able to upload copies of the needed documents.

Where exactly do i attach my student proof in order to validate creative cloud membership?

Got this mail:
Please submit your request attaching your proof of academic status so that we may validate your eligibility. Please note that if we do not receive your proof of eligibility within 7 days, we will cancel your Student and Teacher Edition Creative Cloud subscription.
Where do i submit the request?
Thank you

Hi Sirgun,
Welcome to Adobe Forum,
Please refer to the link below for a list of eligible documentation we would accept:
"Education Online Store FAQ" on the Adobe website at www.adobe.com/uk/support/service/ts/documents/ols_edu_eu.htm
You will have to log in to www.adobe.com & go to "my open support cases", please attach the document in case # 0212634059.
Regards,
Rajshree

How do I upload my academic evidence???

Adobe has kindly set upp to charge me with 2 accounts one for my academic accountand another full paying account because I havent provided my academic evidence which will begin in December.
The help desk sent me an email telling me that was the reason why I had 2 accounts set up.
Except they failed to mention how I provide with the academic evidence so I can cancel the full paying account and then continue with my academic one. I hve now wasted most of the afternoon trying to find where I send/upload the evidence?
It is nowhere to be seen.
I am really hating Adobe at the moment and cant believe that Im promoting this service to my students. It is third rate support if there is any I am fed up with it and if there were alternative tools to use I would ditch adobe withhout a blink of an eye. I hate being held to ransom and having my time and money wasted by this awful setup.
If anyone knows how to upload the evidence I would greatly appreciate it.

Direct submission to the ibookstore has to be done from a Mac. I think there are online services where you can rent access to one. You can also use an Aggregator, who does the submission indirectly for you.

Academic proof submission

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