Academic Verification Problem Photoshop CS6

I purchased Photoshop CS6 Academic Download from Amazon.com. The Adobe academic verification keeps rejecting the product code provided by Amazon. What can I do?
I am on Mac 10.7.3.

Yea Amazon is a tricky one because depending on how you purchase the software they may or may not be an authorized reseller.  There is really nothing more which we can do though within the forum.  I would recommend having your proof of purchase ready and contacting our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

Similar Messages

  • Editing text problem (Photoshop cs6)

    When editing text, arrow keys (left and right) are not working in photoshop cs6

    hmmm... I really didn't understnand.....
    I just checked it again in CS6:
    1. Wrote down text in 3 lines...for instance
    2. Select all (Crtl+A)
    3. Keep Alt and use keyboard arrows "up" & "down", situation was the same - leading values jumping like 30pt - 44pt - 58 pt.....
    Than I wanted to check it on CS5. In CS5 values changing through 2pt: 30 - 32 - 34 etc. Good!...
    Than I run CS6 again and did the same.... and....DAMN IT!!....It starts to work I wanted!!!!... Fantastic!!!
    Now...I'm in perplexity...a little..... What it was..... I didn't any changes ... not in general preferences...not in text preferences in character palette..... May be it's new any feature & I don't know about it yet....or...may be it bug.....or may be some preferences crosses between different verses of CS?
    WIll use it more times and looking....
    p.s. now I decide to reload OS and check again & post results later...
    p.s.2 ...befor reloading....opened old psd....made in CS3 & tried to change leading in text blocks - it jumped through 10pt........ mmmm ...it looks like CS6 not correctly work with old files (that were made in cs3 for example).... It's not  clear for me yet....what problem in

  • Problem:  Photoshop CS6 applies two paragraph styles when one is selected

    Hi everyone,
    When I change the heading title within my text box, I select the heading and then select the appropriate style.  Instead of just changing the heading, the body text changes as well.  Is there a setting that's causing this to happen? 
    Thanks so much for your help!

    First Bug: Simply having a layer selected (even a text layer) and then clicking the "Create New Paragraph Style" will create a generic style (with default settings). You have to tell Photoshop what settings it is that you want to create a style with. Simply double-click the text layer icon (not the layer name or the blank area around it) and this will open the text layer for editing and select the text. Now when you click the "Create New Paragraph Style" button, the settings of the selected text will be made into a style. This is how they are performing the step in the video as well, but from your description it sounds like you are skipping a step. And remember, there are two different ways of creating text: single click the Text tool to create line (character) text, click and drag a text box to create paragraph text. That is why we have both Character Styles and Paragraph Styles.
    Second Bug: The Paragraph Style is applying with your text transformations calculated. So, if you create a text style that uses a 24 pt font, then you create text and transform it so that it 200% larger, when you apply the style you will end up with a font that is at 48 pts. A 50% transformation will result in a 12 pt font, etc.
    Third Bug: Not sure why that is happening to you. My Mac uses half as much RAM and doesn't run into that problem. My guess is it would have to do with the fonts you have installed on the system. Do you still see this behavior if you disable all the fonts on your system (through Font Book or your favored font managment utility)? Your suggestion that it may have something to do with Fonnnnt Shop or WebInk may be true to. Just because they aren't open currently doesn't mean they haven't modified Photoshop and the way it runs.

  • Printing problems Photoshop CS6

    When I am trying to print (Espon r 3000) I'll get the following message: There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents.
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    Opening 'printers and scanners' shows the Epson with the green dot, but marked as 'inactive'. My system: Apple OS X 10.9.5 .
    There must be a wizard out there who can solve this problem!
    Regards, Joep

    I just tried it again, with the file I sent you..with this result..

  • Academic Verification Issues

    I submitted my verification over a week ago and haven't heard anything yet. 2+ days ago I submitted an inquiry regarding my lack of serial number and haven't gotten a response. My clients are asking me where there pictures are and I don't have the heart to tell them I haven't even started editing them yet! I NEED MY SERIAL NUMBER! Assistance would be greatly appreciated.
    I submitted my academic verification for Photoshop at www.identit-e.com/adobe under the email [email protected]
    Help!

    Hi jb,
    This is the forum for BrowserLab, a service for cross-browser testing of web pages. I am unable to help you out directly with this issue, but I have forwarded this thread along to our internal customer support team and they should be able to help you get this resolved.
    Best of luck,
    Mark

  • Problem with Photoshop CS6. If I open a file using Camera RAW

    I have a new problem with Photoshop CS6.  If I open a file using Camera RAW, and process it as usual, CS6 doesn't want to save it the way it used to.  I don't know if I changed something by accident or not. 
    Here's what happens now: After opening from ACR to CS6 and completinhg all of my work, I choose "Save as..."  The save as window opens showing the file name and format.  The default format seems to be .PSD.  I use the drop down to select .jpg.  The file saves normally as a .jpg.  When I go to close the image from, I get a new prompt asking, "Save changes to Adobe Photoshop document DSC_xxxx.NEF before closing?
    I looked up at the file name in the bar above the work space and noticed that it does NOT change from "DSC_xxxx.NEF" to "DSC_xxxx.jpg" after I have saved the file as a .jpg,in my webesite  but it always used to do that.  This adds a few extra steps when closing a document and it really slows me down.
    In fact, I wouldn't swear to this, but I think it used to save to .jpg by default, without me specifying this.
    I don't see a setting in the preferences for what to use as the default file format for saving, so I don't know where to change it back.
    Any ideas?
    Thanks in advance

    You are in the wrong forum;  You actually need Photoshop forum at this link:
    <http://forums.adobe.com/community/photoshop?view=discussions>
    Hope you can repost your question at the correct link.

  • LR4 Problem: The file could not be edited because Adobe Photoshop CS6 could not be launched.

    Is there a fix for this?  When I try to edit an image in Photoshop from Lightroom 4 (CTRL+E), Photoshop CS6 launches immediately but with no image.  In Lightroom 4, after about two minutes, the message box appears saying "The file could not be edited because Adobe Photoshop CS6 could not be launched."  When I click OK, the image promptly opens in Photoshop CS6 like normal.  This wan an itermittent issue for me after the LR4.1 release.  I was hoping that LR4.2 would help, but now I get the error every time.
    System
    Lightroom 4.2 x64
    Photoshop CS6 v13.0.1 x64
    Bridge 5.0.1.23 x64
    Windows 7 Pro x64
    AMD Six Core / 3.9 Ghz
    16 GB Memory
    NVidia Quadro 1 Gb Video
    Scratch space on three drives

    This may be a cooincidence, I starting having problems after I started using a Nikon D800, which has 36MP files.  LR4 released at the same time as the D800.  LR4 shows signs of struggling with the larger files, which are typically 280MB TIFFs for the D800, like freezing for several seconds when using an adjustment brush or going into a spasm with the crop tool.  Because Photoshop does not have similar large file issues, I'm doing more basic work in Photoshop, like cropping, dodge and burn, exposure adjustment, etc.
    Because Photoshop otherwise runs fine, and appears to read all the prefernes properly mid-issue, to get a better idea of what's going on, I turned on Process Monitor from Technet. For what it's worth, LR4 appears to touch the Photoshop preferences before it launches Photoshop.  LR4 must have a memory leak in that corrupts the Photoshop preferences file in a way that makes no difference to Photoshop.
    My weekend project is to try Capture One to see if I can spend more time on photography and less troubleshooting Adobe problems.  As it stands, LR4 is not usable for me.

  • Photoshop CS6 has encountered a problem and needs to close

    I just download cs6 photoshop, I can successfully download the program but when I try and open it up I get an error that tells me "Adobe Photoshop CS6 has encountered a problem and needs to close.  We are sorry for the inconvenience."  I uninstalled photoshop and re installed it hopping this would work but it didn't.  This is the error signature that is pulling up. also ran adobe support advisor and it found no problems. My system is xp version 2002 with service pack 3

    Not much luck I'M afraid tried to understand all that was there this is all I could come up with, dose it help at all?
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 70 68 6f   ure  pho
    0018: 74 6f 73 68 6f 70 2e 65   toshop.e
    0020: 78 65 20 31 33 2e 30 2e   xe 13.0.
    0028: 30 2e 30 20 69 6e 20 70   0.0 in p
    0030: 68 6f 74 6f 73 68 6f 70   hotoshop
    0038: 2e 65 78 65 20 31 33 2e   .exe 13.
    0040: 30 2e 30 2e 30 20 61 74   0.0.0 at
    0048: 20 6f 66 66 73 65 74 20    offset
    0050: 30 31 32 33 37 38 62 62   012378bb
    0058: 0d 0a                     ..     
    Just came up with this also;
    OS Name
    Microsoft Windows XP Home Edition
    Version
    5.1.2600 Service Pack 3 Build 2600
    OS Manufacturer
    Microsoft Corporation
    System Name
    HAYWOOD
    System Manufacturer
    Compaq Presario 061
    System Model
    PX786AA-ABA SR1500NX NA530
    System Type
    X86-based PC
    Processor
    x86 Family 6 Model 10 Stepping 0 AuthenticAMD ~1999 Mhz
    BIOS Version/Date
    Phoenix Technologies, LTD  3.14, 3/9/2005
    SMBIOS Version
    2.4
    Windows Directory
    C:\WINDOWS
    System Directory
    C:\WINDOWS\system32
    Boot Device
    \Device\HarddiskVolume2
    Locale
    United States
    Hardware Abstraction Layer
    Version = "5.1.2600.5512 (xpsp.080413-2111)"
    User Name
    HAYWOOD\Compaq_Owner
    Time Zone
    Eastern Standard Time
    Total Physical Memory
    1,024.00 MB
    Available Physical Memory
    352.92 MB
    Total Virtual Memory
    2.00 GB
    Available Virtual Memory
    1.96 GB
    Page File Space
    2.26 GB
    Page File
    C:\pagefile.sys

  • Problem with scanning in Photoshop CS6 after upgrading to Mountain Lion

    After upgrading to latest version of Mountain Lion i've got a problem with scanning directly into Photoshop CS6.
    on the previous Lion version when I wanted to scan something, i just opened Photoshop -> File -> Import -> images from device
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    Now with Mountain Lion when I do the exact same thing, it opens a window, but it's impossible to select any device, as the new window is just a plain white window, with 2 buttons on top to rotate something that isn't there. (text is in dutch, cause I'm from the Netherlands)
    hope someone can help me out.
    I can scan with the use of the ImageCapture app without problems and then save that picture and open it in Photoshop, but it has worked before, so am I doing something wrong? or is this just a little bug
    thnx in advance for the help

    I’m having the same problem with my Epson Perfection 3200 Photo scanner and Adobe Photoshop CS6. It does the initial overview scan then I get the same blank window as BigNoud shows above. I've done a Software Update and have also updated OSX to 10.8.1.
    I know for the Epson you can get a Mountain Lion compatible scan software from SilverFast for about $35.00 as an upgrade here.
    I haven't gone that route yet as I don't want to give up any more money for my Apple/Adobe experience.
    Any help would be appreciated.

  • Problem with zoom in Photoshop CS6

    Hello
    I've got problem with new(?) feature in Photoshop CS6.
    When I'm working on my project and have for example 150% zoom and I want to move workspace with SPACE+LMB.
    In my previous version (CS3) I can do this without problem but know Photoshop shows me my file with FIT TO SCREEN zoom and some frame to choose
    which screen area I want to zoom in.
    It's just zooming out to full view of file. I hate this, but I can't turn it off.
    My system info:
    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
    Operating System: Windows 7 64-bit
    Version: 6.1 Service Pack 1
    System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
    Physical processor count: 2
    Logical processor count: 4
    Processor speed: 2660 MHz
    Built-in memory: 3828 MB
    Free memory: 148 MB
    Memory available to Photoshop: 3250 MB
    Memory used by Photoshop: 80 %
    Image tile size: 128K
    Image cache levels: 4
    OpenGL Drawing: Enabled.
    OpenGL Drawing Mode: Basic
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    OpenGL Allow Old GPUs: Not Detected.
    Video Card Vendor: NVIDIA Corporation
    Video Card Renderer: GeForce GT 420M/PCIe/SSE2
    Display: 1
    Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366
    Video Card Number: 2
    Video Card: Intel(R) HD Graphics
    OpenCL Unavailable
    Driver Version: 8.15.10.2189
    Driver Date: 20100728000000.000000-000
    Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    Video Mode: 1366 x 768 x 4294967296 colors
    Video Card Caption: Intel(R) HD Graphics
    Video Card Memory: 1024 MB
    Video Rect Texture Size: 16384
    Video Card Number: 1
    Video Card: %NVIDIA_DEV.0DF1.01%
    OpenCL Unavailable
    Driver Version: 8.17.13.553
    Driver Date: 20120802000000.000000-000
    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Video Mode:
    Video Card Caption: %NVIDIA_DEV.0DF1.01%
    Video Card Memory: 1024 MB
    Video Rect Texture Size: 16384
    Serial number: 90970819015185381107
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
    Temporary file path: C:\Users\VDS\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      C:\, 111,7G, 14,6G free
    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
    Additional Plug-ins folder: not set
    Installed components:
       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
       ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997
       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
       AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052
       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
       adobe_caps.dll   Adobe CAPS   6,0,29,0  
       AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997
       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
       aif_core.dll   AIF   3.0   62.490293
       aif_ocl.dll   AIF   3.0   62.490293
       aif_ogl.dll   AIF   3.0   62.490293
       amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
       ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997
       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
       Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997
       BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997
       boost_date_time.dll   DVA Product   6.0.0  
       boost_signals.dll   DVA Product   6.0.0  
       boost_system.dll   DVA Product   6.0.0  
       boost_threads.dll   DVA Product   6.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
       CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997
       data_flow.dll   AIF   3.0   62.490293
       dvaaudiodevice.dll   DVA Product   6.0.0  
       dvacore.dll   DVA Product   6.0.0  
       dvamarshal.dll   DVA Product   6.0.0  
       dvamediatypes.dll   DVA Product   6.0.0  
       dvaplayer.dll   DVA Product   6.0.0  
       dvatransport.dll   DVA Product   6.0.0  
       dvaunittesting.dll   DVA Product   6.0.0  
       dynamiclink.dll   DVA Product   6.0.0  
       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
       filter_graph.dll   AIF   3.0   62.490293
       hydra_filters.dll   AIF   3.0   62.490293
       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       image_compiler.dll   AIF   3.0   62.490293
       image_flow.dll   AIF   3.0   62.490293
       image_runtime.dll   AIF   3.0   62.490293
       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
       LogSession.dll   LogSession   2.1.2.1640  
       mediacoreif.dll   DVA Product   6.0.0  
       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CS6   CS6  
       Plugin.dll   Adobe Photoshop CS6   CS6  
       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
       PSArt.dll   Adobe Photoshop CS6   CS6  
       PSViews.dll   Adobe Photoshop CS6   CS6  
       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       TfFontMgr.dll   FontMgr   9.3.0.113  
       TfKernel.dll   Kernel   9.3.0.113  
       TFKGEOM.dll   Kernel Geom   9.3.0.113  
       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
       WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112
       wu3d.dll   U3D Writer   9.3.0.113  
    Required plug-ins:
       3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Accented Edges 13.0
       Adaptive Wide Angle 13.0
       ADM 3.11x01
       Angled Strokes 13.0
       Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Bas Relief 13.0
       BMP 13.0
       Chalk & Charcoal 13.0
       Charcoal 13.0
       Chrome 13.0
       Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Color Efex Pro 4 NO VERSION
       Color Efex Pro 4 NO VERSION
       Color Halftone 13.0
       Colored Pencil 13.0
       CompuServe GIF 13.0
       Conté Crayon 13.0
       Craquelure 13.0
       Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Crop and Straighten Photos Filter 13.0
       Crosshatch 13.0
       Crystallize 13.0
       Cutout 13.0
       Dark Strokes 13.0
       De-Interlace 13.0
       Dicom 13.0
       Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Diffuse Glow 13.0
       Displace 13.0
       Dry Brush 13.0
       Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Embed Watermark 4.0
       Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Extrude 13.0
       FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Fibers 13.0
       Film Grain 13.0
       Filter Gallery 13.0
       Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Fresco 13.0
       Glass 13.0
       Glowing Edges 13.0
       Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Grain 13.0
       Graphic Pen 13.0
       Halftone Pattern 13.0
       HDRMergeUI 13.0
       IFF Format 13.0
       Ink Outlines 13.0
       JPEG 2000 13.0
       Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Lens Blur 13.0
       Lens Correction 13.0
       Lens Flare 13.0
       Liquify 13.0
       Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Mezzotint 13.0
       Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Mosaic Tiles 13.0
       Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Neon Glow 13.0
       Note Paper 13.0
       NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Ocean Ripple 13.0
       Oil Paint 13.0
       OpenEXR 13.0
       Paint Daubs 13.0
       Palette Knife 13.0
       Patchwork 13.0
       Paths to Illustrator 13.0
       PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Photocopy 13.0
       Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Pinch 13.0
       Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Plaster 13.0
       Plastic Wrap 13.0
       PNG 13.0
       Pointillize 13.0
       Polar Coordinates 13.0
       Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Poster Edges 13.0
       Radial Blur 13.0
       Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
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       Read Watermark 4.0
       Reticulation 13.0
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       Rough Pastels 13.0
       Save for Web 13.0
       ScriptingSupport 13.0
       Shear 13.0
       Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Smart Blur 13.0
       Smudge Stick 13.0
       Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Spatter 13.0
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       Sponge 13.0
       Sprayed Strokes 13.0
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       Sumi-e 13.0
       Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Targa 13.0
       Texturizer 13.0
       Tiles 13.0
       Torn Edges 13.0
       Twirl 13.0
       U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
       Underpainting 13.0
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    The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
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    Operating System: Windows NT
    Version: 6.3
    System architecture: Intel CPU Family:6, Model:5, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
    Physical processor count: 2
    Logical processor count: 4
    Processor speed: 2394 MHz
    Built-in memory: 8075 MB
    Free memory: 6625 MB
    Memory available to Photoshop: 7128 MB
    Memory used by Photoshop: 60 %
    Image tile size: 128K
    Image cache levels: 4
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    Display: 1
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    Serial number:
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    Temporary file path: C:\Users\Laura\AppData\Local\Temp\
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    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
    Additional Plug-ins folder: not set
    Installed components:
       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
       ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
       adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
       AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
       AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504
       AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
       AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
       AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
       adobe_caps.dll   Adobe CAPS   6,0,29,0  
       AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
       aif_core.dll   AIF   3.0   62.490293
       aif_ocl.dll   AIF   3.0   62.490293
       aif_ogl.dll   AIF   3.0   62.490293
       amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
       ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
       AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
       AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
       Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
       BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
       boost_date_time.dll   DVA Product   6.0.0  
       boost_signals.dll   DVA Product   6.0.0  
       boost_system.dll   DVA Product   6.0.0  
       boost_threads.dll   DVA Product   6.0.0  
       cg.dll   NVIDIA Cg Runtime   3.0.00007  
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
       CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
       CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
       data_flow.dll   AIF   3.0   62.490293
       dvaaudiodevice.dll   DVA Product   6.0.0  
       dvacore.dll   DVA Product   6.0.0  
       dvamarshal.dll   DVA Product   6.0.0  
       dvamediatypes.dll   DVA Product   6.0.0  
       dvaplayer.dll   DVA Product   6.0.0  
       dvatransport.dll   DVA Product   6.0.0  
       dvaunittesting.dll   DVA Product   6.0.0  
       dynamiclink.dll   DVA Product   6.0.0  
       ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
       FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
       filter_graph.dll   AIF   3.0   62.490293
       hydra_filters.dll   AIF   3.0   62.490293
       icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
       image_compiler.dll   AIF   3.0   62.490293
       image_flow.dll   AIF   3.0   62.490293
       image_runtime.dll   AIF   3.0   62.490293
       JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
       LogSession.dll   LogSession   2.1.2.1640  
       mediacoreif.dll   DVA Product   6.0.0  
       MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.8428  
       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CS6   CS6  
       Plugin.dll   Adobe Photoshop CS6   CS6  
       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
       PSArt.dll   Adobe Photoshop CS6   CS6  
       PSViews.dll   Adobe Photoshop CS6   CS6  
       SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
       ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
       tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
       TfFontMgr.dll   FontMgr   9.3.0.113  
       TfKernel.dll   Kernel   9.3.0.113  
       TFKGEOM.dll   Kernel Geom   9.3.0.113  
       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
       updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
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       wu3d.dll   U3D Writer   9.3.0.113  
    Required plug-ins:
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       Adaptive Wide Angle 13.0
       ADM 3.11x01
       Angled Strokes 13.0
       Average 13.0.1 (13.0.1.3 x001)
       Bas Relief 13.0
       BMP 13.0
       Camera Raw 8.3
       Camera Raw Filter 8.3
       Chalk & Charcoal 13.0
       Charcoal 13.0
       Chrome 13.0
       Cineon 13.0.1 (13.0.1.3 x001)
       Clouds 13.0.1 (13.0.1.3 x001)
       Collada 13.0.1 (13.0.1.3 x001)
       Color Halftone 13.0
       Colored Pencil 13.0
       CompuServe GIF 13.0
       Conté Crayon 13.0
       Craquelure 13.0
       Crop and Straighten Photos 13.0.1 (13.0.1.3 x001)
       Crop and Straighten Photos Filter 13.0
       Crosshatch 13.0
       Crystallize 13.0
       Cutout 13.0
       Dark Strokes 13.0
       De-Interlace 13.0
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       Diffuse Glow 13.0
       Displace 13.0
       Dry Brush 13.0
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       Embed Watermark 4.0
       Extrude 13.0
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       Fibers 13.0
       Film Grain 13.0
       Filter Gallery 13.0
       Fresco 13.0
       Glass 13.0
       Glowing Edges 13.0
       Grain 13.0
       Graphic Pen 13.0
       Halftone Pattern 13.0
       HDRMergeUI 13.0
       IFF Format 13.0
       Ink Outlines 13.0
       JPEG 2000 13.0
       Lens Blur 13.0
       Lens Correction 13.0
       Lens Flare 13.0
       Liquify 13.0
       Matlab Operation 13.0.1 (13.0.1.3 x001)
       Measurement Core 13.0.1 (13.0.1.3 x001)
       Mezzotint 13.0
       MMXCore Routines 13.0.1 (13.0.1.3 x001)
       Mosaic Tiles 13.0
       Multiprocessor Support 13.0.1 (13.0.1.3 x001)
       Neon Glow 13.0
       Note Paper 13.0
       NTSC Colors 13.0.1 (13.0.1.3 x001)
       Ocean Ripple 13.0
       Oil Paint 13.0
       OpenEXR 13.0
       Paint Daubs 13.0
       Palette Knife 13.0
       Patchwork 13.0
       Paths to Illustrator 13.0
       PCX 13.0.1 (13.0.1.3 x001)
       Photocopy 13.0
       Photoshop 3D Engine 13.0.1 (13.0.1.3 x001)
       Picture Package Filter 13.0.1 (13.0.1.3 x001)
       Pinch 13.0
       Pixar 13.0.1 (13.0.1.3 x001)
       Plaster 13.0
       Plastic Wrap 13.0
       PNG 13.0
       Pointillize 13.0
       Polar Coordinates 13.0
       Portable Bit Map 13.0.1 (13.0.1.3 x001)
       Poster Edges 13.0
       Radial Blur 13.0
       Radiance 13.0.1 (13.0.1.3 x001)
       Read Watermark 4.0
       Reticulation 13.0
       Ripple 13.0
       Rough Pastels 13.0
       Save for Web 13.0
       ScriptingSupport 13.0.1
       Shear 13.0
       Smart Blur 13.0
       Smudge Stick 13.0
       Solarize 13.0.1 (13.0.1.3 x001)
       Spatter 13.0
       Spherize 13.0
       Sponge 13.0
       Sprayed Strokes 13.0
       Stained Glass 13.0
       Stamp 13.0
       Sumi-e 13.0
       Targa 13.0
       Texturizer 13.0
       Tiles 13.0
       Torn Edges 13.0
       Twirl 13.0
       Underpainting 13.0
       Vanishing Point 13.0
       Variations 13.0.1 (13.0.1.3 x001)
       Water Paper 13.0
       Watercolor 13.0
       Wave 13.0
       WIA Support 13.0.1 (13.0.1.3 x001)
       Wind 13.0
       Wireless Bitmap 13.0.1 (13.0.1.3 x001)
       ZigZag 13.0
    Optional and third party plug-ins: NONE
    Plug-ins that failed to load: NONE
    Flash:
       Mini Bridge
       Kuler
    Installed TWAIN devices: NONE
    thanks, Laura

    thanks for your reply.
    This is because PS turned off the GPU when I opened it in safe mode.
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    Operating System: Windows NT
    Version: 6.2
    System architecture: Intel CPU Family:6, Model:5, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
    Physical processor count: 2
    Logical processor count: 4
    Processor speed: 2394 MHz
    Built-in memory: 8075 MB
    Free memory: 5594 MB
    Memory available to Photoshop: 7106 MB
    Memory used by Photoshop: 60 %
    Image tile size: 128K
    Image cache levels: 4
    The GPU Sniffer crashed on 2014-02-16 at 13:31:01
    OpenGL Drawing: Enabled.
    OpenGL Drawing Mode: Advanced
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: True.
    OpenGL Allow Old GPUs: Not Detected.
    Video Card Vendor: Intel
    Video Card Renderer: Intel(R) HD Graphics 4400
    Display: 1
    Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366
    Video Card Number: 2
    Video Card: Intel(R) HD Graphics Family
    OpenCL Unavailable
    Driver Version: 10.18.10.3345
    Driver Date: 20131031000000.000000-000
    Video Card Driver: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
    Video Mode: 1366 x 768 x 4294967296 colors
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    Video Card Memory: 2048 MB
    Video Rect Texture Size: 16384
    Video Card Number: 1
    Video Card: NVIDIA GeForce GT 740M           
    OpenCL Unavailable
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    Driver Date: 20131023000000.000000-000
    Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
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    Video Card Memory: 2048 MB
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