Accelerometer Issue

Question

Heard a lot about this and actually experiencing it myself, I wanna ask how many of you have the following accelerometer problem:
1. Accelerometer being tilted to one side (you can check by downloading Apps like "A Free Level" for checking the long axis or "Dual Level" for checking both horizontal and vertical axis. Note that both programs are free)
2. Accelerometer malfunctioning after sleep. (Suppose to be cured by the Firmware 2.1. Make sure that you update your machine before complaining)
Some of you might not be thinking of this as a big issue, especially for Problem 1. However, this become an important issue as gaming is becoming one of the major selling point for the iphone platform. Playing those nice driving games will certainly drive you nuts if your accelerometer is giving you a trouble.
I can certainly exchange mine with another one (I have already asked the maintenance service in HK) but I really think that it can be solved if Apple issue a way for people to calibrate the accelerometer (I am talking about system deep calibration, not App calibration like "Dual Level". It is a waste of time and resources for exchanging iphones when one can solve this problem by a mean of calibration (built in the system).
Thanks.
Patrick Chan.

Answer 1

The orientation on the applications such as Calculator, Safari & Ipod automatically changed to horizontal even while I held the phone vertical. This seemed odd to me and I checked with other I-Phone users. They found the problem weird as well and attributed it to a defective Accelerometer.
*My concern is why are service providers that are not able to support the Iphone allowed to sell the product?*
Here is my experience after buy probably one of the most expensive phone in India. (I tried and compared rates with how much an Iphone cost across different countries and to my surprise it cost the most in India )
Anyways this is to bring to your attention the appalling service I have received after my purchase of a 16GB Apple I-Phone on September 13 at the Airtel Gallery for INR 36,100. The last 2 weeks have been a nightmare as you will see below.
Issue 1:
I-Phone Data plan - At the gallery the salesperson hard sold the I-Phone data plan which was INR. 399/month for 512MB. I agreed to this and asked them to set it up for me. This, I was informed, would be activated within 4 hours and I received a message from Airtel confirming the same. Until the next day I, however, did not have this service up and running. I called customer service to check on status but I was told that the Customer Care team does not handle any I-Phone related queries and that I should visit a Relationship Center.
Upon visiting the Relationship Center, at first the team were unaware about the existence of any plan for the I-Phone. I gave them the details, the service team said they could not service my request because their "systems were down". Upon further follow up with them, I was informed that the request had "failed". No explanation was offered but I did request them to set it up for me again.
*Why can't customer service my request? Am I being penalized for purchasing a high end service?*
This seemed to work but 2 days later I received a message from Airtel saying that Apple has released a new software version - 2.1 for the I-Phone and I should upgrade the software. Again, the data plan stopped working and did not re-start until I upgraded the software.
*Should I not have been informed that the data service would no longer be supported on the previous version?*
Issue 2
Defective Hardware - In the meanwhile, I noticed another glitch with the I-Phone I had purchased. The orientation on the applications such as Calculator, Safari & Ipod automatically changed to horizontal even while I held the phone vertical. This seemed odd to me and I checked with other I-Phone users. They found the problem weird as well and attributed it to a defective Accelerometer.
Again, I called customer service and I was asked to visit a Helpdesk at an office in Malad(about half hour from where I work). When I reached there, the security guards informed us that there no "Helpdesk" at this place. I called customer again and this time they asked me to the Malad Airtel Relationship Center(another half hour after a long day at work). Upon reaching the Relationship Center, the manager informed us that they would not be in a position to service my complaint and that I would have to visit the Airtel Relationship Center where I had purchased the phone, ie Fort.(2 hours from where I live)
On Saturday, I went to the Fort ARC and you can imagine my surprise when I see that gallery has been closed for renovation. Could I not have been informed during my multiple interactions with Customer Service that the Fort Gallery was closed for renovation? The security guard then re-directed us to what we understood as the standby site for the Fort gallery. When we reached there, it turned out to be a franchise and not a relationship center. This got me very frustrated and I called customer service again for a resolution. This time I spoke with a Supervisor and he informed us that he will check with my "Relationship Manager". He could not get through to her but I did take down her number, hoping this would help.
When I did manage to get through to her, she first began questioning as to why I had not called her, even though I had never even been informed about the existence of an RM for my account. When that concept got through to her, she then asked me to visit the Airtel Relationship Center at Crawford Market. Please note that this would be the fifth place I would be visiting for complaint resolution.
My RM, had asked me to call her once I reached the ARC, which I did. She asked to speak with "Usama" who was not in office that day, or "Arif" who was also not around. She then asked to speak with the person supplying me with that information, a certain "Jitesh", but he refused to take the phone and speak with an Airtel Relationship Manager! I put my RM on speaker phone and informed her that nobody was willing to take the phone and it was only later, when I announced her name that another lady, Sharmee, who happened to be Saher's cousin,(finally some luck) agree to speak with her and later to me.
I explained my problem to her and she called the service center for resolution. At first the service center insisted I needed to send the phone to Bangalore, but only through the relationship center from where I had purchased my phone.
When it finally got through to the lady that the Fort Gallery was SHUT DOWN that she agreed to receive the phone. I was fine with that and asked for a receipt stating that I was handing over my phone for servicing. I WAS REFUSED A RECEIPT! The lady said they were not authorized to issue receipts when a phone is sent for servicing. Does Airtel expect me to hand over a Rs. 36,100 device on their word alone? Especially after the horrendous way that I was serviced? I refused to leave my phone without a receipt and after much deliberation they decided to call "The Mobile Store" for a receipt. A Mobile Store representative then came over from the nearby BPL Gallery*(another service provider) and gave me a handwritten receipt.
This was just another example of how Airtel representatives have shied away from taking ownership for a problem.
At this point, I am so disillusioned with the Customer Experience at Airtel that I am convinced that I should change mobile operators. This even though I have been an Airtel Customer for at least 8 years and my last mobile bill being upwards of Rs. 25,000.
*I know you guys are not concerned with the service provided by Airtel, But they keep emphasizing that they cant service the Iphone. So honestly, I am still concern with why they are allowed to sell the product if they cant service it?*