Acceptance by contact person

Hi,
We are using SRM 7 and using BRF workflow. We have a scenario, where if the PO is approved, it is not directly sent to vendor but will go to purchaser first, and purchaser then can approve it and it will go to vendor. I understand that we can use the acceptance by contact person.
As far as I understand the acceptance by contact person will ONLY be triggered if the workflow is coming to an end (either approved or rejected). So I set the event to for acceptance to be ALWAYS true, so whether it is approved or reject it will come to purchaser.
However after testing, I observe that the event for acceptance is triggered in EVERY level. So for example PO has 3 approvers, and first approver approve it. then the event for acceptance by contact person is triggered so a work item will be sent to the creator. I have then tried to make an event so it will be triggered ONLY if it is last level approver and it is approved, BUT it is not working.
So my question, is it a bug? From documentation it seems certain that the acceptance SHOULD only working at the end of approval process, but it seems to be working at EVERY level of approver?
If it is designed to be working like I observe do you guys have any idea how to set up the proper event?
John

Hi Melina,
The problem is that we have to configure that it will need to go to creator IF the approval process is finished. As you might know the approval process is finished IF:
1. The PO is rejected OR
2. The PO is approved by last approver
No 1 is pretty easy as you can use expression 0V_WF_CURRENT_DECISI = 'REJECTED'.
But no 2 is more complex. If we're using 0V_WF_CURRENT_DECISI = 'APPROVED'. Then if we have 3 approvers, after first approver approve, the event is triggered, thus the work item going to creator. We dont want this as we only want to see the work item go to creator after approval process is finished.
We have experimented with these expressions in scenario where there are 3 approvers
- 0V_WF_PDOSTATUS = 'FINI' --> we find out that after the approval process finished, it only get status 'ACTV' the same when first approver approve, thus we cannot differentiate.
- 0B_WF_ISLASTLEVEL --> we find out that after second approver approve, this event kick in, thus not fulfilling our criteria
- 0B_WF_SYSTEMAPPROVAL --> in all level it will trigger 0B_WF_SYSTEMAPPROVAL = 'TRUE'
So we're kind of stuck in here. Any idea?
John

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Notifications not going to the contact person

Hello Friends,
Scenario - When i create an RFI Customer activity in a CSR and set its status to 'Requested Customer'', a notification (more information is required) goes to the contact person and the team lead of CRO (Customer Responsible Organization). If the customer does not reply for 3 days (in case of a High Severity CSR) or 7 days (in case of severities other than High), then reminder notifications (more information required - reminder) get triggered which go to the contact person and the team leads of CRO.
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Do you have any clue as to what is the reason behind the second workflow not sending the notifications to the contact person ?
Appreciate your help and timely response.
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Hello Rick,
Thank you for your response. Here are the answers to your queries -
Question -->Is a mail being sent to the same email address in both workflows with SendMail, and only working in one of them?
Answer --> Yes
Question -->There must be some other difference other than the wait step.
Answer --> The difference between the 2 workflows is mentioned step by step as below -
Workflow for which the notifications are sent to the contact person and team lead of CRO
Step 1 --> Condition step whether the email address exists or not.
If No --> Sends a mail to the LDA (Local Database Administrator) to maintain the email address of the contact person
If Yes --> Goto Step 2
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If No --> Send step (to send the email notifications to the contact person and team lead of CRO)
Workflow for which the notifications are not sent to the contact person and team lead of CRO
Step 1 --> Condition step whether the email address exists or not.
If No --> Sends a mail to the LDA (Local Database Administrator) to maintain the email address of the contact person
If Yes --> Goto Step 2
Step 2 --> Condition step whether the Severity of the CSR is High or not
If High - Wait Step (waits for 3 days before sending the notifications to the contact person and team lead of CRO)
If Other - Wait Step (waits for 7 days before sending the notifications to the contact person and team lead of CRO)
Step 3 --> Condition step to check the CSR Status (to check whether the customer has replied or not)
If Yes(customer replied) --> End workflow
If No (customer has not replied)--> Send step (to send the email notifications to the contact person and team lead of CRO)
Question -->How have you implemented the wait step? Does it fetch the address before or after the wait?
Answer --> The email address is fetched at the very first step.
Question -->What happens if you make a test workflow with just the Sendmail step and send to the same address?
Answer --> The notification goes to the same email address.
Kindly let me know if the information that i have provided is comprehensive enough. Your help will be deeply appreciated.
Thanks
Prashant

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Aridane,
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I have achieved this by implementing the BADI : CRM_MKT_ADR_SEARCH
In this BADI's method : CHANGE_SEARCH_RESULTS you can modify the data which is being sent back to system for campaign execution.
NOTE: I am using Address Independent Communication Data of Business Partner
Below is my sample code for contact person email :
data: wa_bp_cp_channel type crmt_bp_cp_channel.
field-symbols: <fs_bp_cp_channel> type crmt_bp_cp_channel.
types: begin of ty_cp,
          partner type but000-partner,
          address type but000-addrcomm,
         end of ty_cp,
         begin of ty_bpcp,
           partner1 type but051-partner1,
           partner2 type but051-partner2,
         end of ty_bpcp.
data: it_cp type table of ty_cp,
        wa_cp type ty_cp.
data: it_bpcp type table of ty_bpcp,
        wa_bpcp type ty_bpcp.
data: it_bp type table of ty_cp,
        wa_bp type ty_cp.
read table ct_bp_cp_channel into wa_bp_cp_channel with key com_channel = '03'.
if sy-subrc = 0.
    select partner addrcomm
      from but000
        into table it_cp
          for all entries in ct_bp_cp_channel
            where
              partner = ct_bp_cp_channel-cp_number.
    select partner1 partner2
      from but051
        into table it_bpcp
          for all entries in ct_bp_cp_channel
            where
              partner1 = ct_bp_cp_channel-bp_number.
    if it_bpcp[] is not initial.
      select partner addrcomm
        from but000
          into table it_bp
            for all entries in it_bpcp
              where
                partner = it_bpcp-partner2.
    endif.
    sort it_cp by partner.
    sort it_bp by partner.
    sort it_bpcp by partner1.
    loop at ct_bp_cp_channel assigning <fs_bp_cp_channel> where com_channel = '03'.
      read table it_cp into wa_cp with key partner = <fs_bp_cp_channel>-cp_number binary search.
      if sy-subrc = 0.
        <fs_bp_cp_channel>-addrnumber = wa_cp-address.
        clear <fs_bp_cp_channel>-bp_number.
        clear <fs_bp_cp_channel>-bp_guid.
      else.
        read table it_bpcp into wa_bpcp with key partner1 = <fs_bp_cp_channel>-bp_number binary search.
        if sy-subrc = 0.
          read table it_bp into wa_bp with key partner = wa_bpcp-partner2 binary search.
          if sy-subrc = 0.
            <fs_bp_cp_channel>-addrnumber = wa_bp-address.
            clear <fs_bp_cp_channel>-bp_number.
            clear <fs_bp_cp_channel>-bp_guid.
          endif.
        endif.
      endif.
    endloop.
endif.

How can I maintain more than one contact person for a supplier

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As per our business requirement , How can I maintain more than one contact person for a single supplier in SRM?
How these contact persons are supposed to log in to a portal with different user id and passwords and access the bids for same supplier.
we are in SRM 7, and currently we are creating contact person throug customised BDC.
please advice.
Thanks & Regards
NITIN
Edited by: nitinkk on Sep 9, 2011 10:22 AM

Dear Yaniv,
Thanks for your information,
I am able to create users But my problem is How these contact persons are supposed to log in to a portal with different user id and passwords and access the bids for same supplier ? Is there any kind of maping is available for the user/ contact person to the supplier no.??
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NITIN

FM to read Sales Rep and contact person name

Is there a function module that gets the corresponding name for the following:
1. Sales Rep, obtained from VBPA-PERNR with PARVW = 'PE'.
2. Sales Contact person, obtained from VBPA-PARNR with PARVW = 'CP'.
If no function module exists, at least where to get the required text?
Thanks in advance.

Hi
Get the Name of the Contact person and the sales rep from the KNA1 or ADRC tables
first get the Partner Number from the VBPA table with the respective Partner function and fetch name from KNA1
or try/use the fun modules
<b>EBPP_GET_PARTNER_TEXT
ISU_GET_PARTNER_ADDRESS</b>
Reward points for useful Answers
Regards
Anji
Message was edited by:
Anji Reddy Vangala

Error while creating the Contact Person in the BP Master Data

Dear Experts,
                I encountered the following error while updating the contact person name either while creating new or editing existing customer.
Error - [Contact Persons - Contact Persons name][Line 1],'This entry already exists in the following tables 'Contact Persons' (OCPR) (ODBC - 2035)' [Message 131-183].

Dear Experts,
                  I am not doing a DTW for the same, i am updating the BP Master manually. It has been a recent occurence since 3 days when the customer is trying to update the contact person the following error throws. I tried updating for the existing customers with no contact person, there in also it throwed the same error.
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Error while creating vendor contact person using vmd_ei_api

Hi,
while craeting vendor contact person using maintain_bapi of vmd_ei_api class iam getting error like 'Specify address number or address handle'.
code :
CALL FUNCTION 'BAPI_PARTNEREMPLOYEE_GETINTNUM'
EXPORTING
quantity = 1
IMPORTING
* RETURN =
contactid = lv_contactid
* QUANTITY =
* TABLES
* CONTACT =
ls_contacts1-task = 'I'.
ls_contacts1-data_key-parnr = lv_contactid."ls_knvk-parnr.
ls_contacts1-data-abtnr = '0002'."ls_knvk-abtnr.
ls_contacts1-data-pafkt = '02'."ls_knvk-pafkt.
ls_contacts1-data-parau = 'BNotes'."ls_knvk-parau.
ls_contacts1-datax-abtnr = 'X'.
ls_contacts1-datax-pafkt = 'X'.
ls_contacts1-datax-parau = 'X'.
* Inserting Phone ,Fax and email.
ls_phone-contact-task = 'I'. "Phone
ls_phone-contact-data-telephone = '89655696569'.
ls_phone-contact-data-extension = '778548'.
ls_phone-contact-datax-telephone = 'X'.
ls_phone-contact-datax-extension = 'X'.
APPEND ls_phone TO lt_phone.
ls_phone-contact-task = 'I'.
ls_phone-contact-data-r_3_user = 'X'.
ls_phone-contact-data-telephone = '89845589369'.
ls_phone-contact-data-extension = '858588'.
ls_phone-contact-datax-updateflag = 'X'.
ls_phone-contact-datax-telephone = 'X'.
ls_phone-contact-datax-extension = 'X'.
ls_phone-contact-datax-r_3_user = 'X'.
APPEND ls_phone TO lt_phone.
ls_fax-contact-task = 'I'.
ls_fax-contact-data-fax = '8896589'.
ls_fax-contact-data-extension ='44521'.
ls_fax-contact-datax-fax = 'X'.
ls_fax-contact-datax-extension ='X'.
APPEND ls_fax TO lt_fax.
ls_contacts1-address_type_3-communication-phone-current_state = ' '.
ls_contacts1-address_type_3-communication-phone-phone = lt_phone.
ls_contacts1-address_type_3-communication-fax-current_state = ' '.
ls_contacts1-address_type_3-communication-fax-fax = lt_fax.
ls_contacts1-address_type_3-communication-fax-current_state = ' '.
ls_contacts1-address_type_3-communication-fax-fax = lt_fax.
ls_contacts1-address_type_3-task = 'I'.
ls_contacts1-address_type_3-POSTAL-data-FIRSTNAME = 'Roger'.
ls_contacts1-address_type_3-postal-data-lastname = 'Fedrer'.
ls_contacts1-address_type_3-POSTAL-datax-FIRSTNAME = 'X'.
ls_contacts1-address_type_3-postal-datax-lastname = 'X'.
APPEND ls_contacts1 TO lt_contacts1.
ls_vendor1-header-object_instance = p_lifnr.
ls_vendor1-header-object_task = 'M'.
ls_vendor1-central_data-contact-contacts = lt_contacts1.
ls_vendor1-central_data-contact-current_state = 'X'.
ls_vendor1-central_data-central-data-adrnr = ls_adrnr.
ls_vendor1-central_data-central-datax-adrnr = 'X' .
APPEND ls_vendor1 TO lt_vendor1.
gs_vmds_extern-vendors = lt_vendor1.
DATA:gs_succ_messages TYPE cvis_message,
gs_vmds_error TYPE vmds_ei_main,
gs_err_messages TYPE cvis_message,
gs_vmds_succ TYPE vmds_ei_main.
* Call the Method for creation of Vendor.
CALL METHOD vmd_ei_api=>maintain_bapi
EXPORTING
is_master_data = gs_vmds_extern
IMPORTING
es_master_data_correct = gs_vmds_succ
es_message_correct = gs_succ_messages
es_master_data_defective = gs_vmds_error
es_message_defective = gs_err_messages.
if sy-subrc = 0.
commit work.
Please suggest which fields else i have to pass??

Hi Abhijeet,
here i am showing you some scn help to use maintain bapi of vmd_ei_api class, i think you are missing some data to be uploaded along with there are methods in lsmw, bdc too for this, please go through below links carefully , i hope you will able to solve your problem.
Vendor Master Upload Program - ABAP Development - SCN Wiki
unable to vendor master record update using class vmd_ei_api
Creation of Vendor - VMD_EI_API

Problem while creating contact person using SD_CUSTOMER_MAINTAIN_ALL

Hi All,
I am trying to create a contact person to a customer using FM SD_CUSTOMER_MAINTAIN_ALL.Following is the simple code that I am using.FM is not giving any exception.But the contact person is not getting created.can anyone help me regarding this.
DATA: I_FKNVK TYPE TABLE OF FKNVK,
      wa      type FKNVK.
MOVE '0009011357' to wa-kunnr.
MOVE 'Bose' TO wa-namev.
MOVE 'Lalit' TO wa-name1.
MOVE '9980055557'   to wa-TELF1.
*MOVE 'City' TO wa-ort01.
*MOVE 'DE' TO wa-parla.
*MOVE '' to watelf1.
*MOVE 'U' to wa-kz.
APPEND wa to I_FKNVK.
CALL FUNCTION 'SD_CUSTOMER_MAINTAIN_ALL'
EXPORTING
I_KNA1                              =
I_KNB1                              =
I_KNVV                              =
I_BAPIADDR1                         =
I_BAPIADDR2                         =
I_MAINTAIN_ADDRESS_BY_KNA1          = ' '
I_KNB1_REFERENCE                    = ' '
I_FORCE_EXTERNAL_NUMBER_RANGE       = ' '
I_NO_BANK_MASTER_UPDATE             = ' '
I_CUSTOMER_IS_CONSUMER              = ' '
I_RAISE_NO_BTE                      = ' '
    PI_POSTFLAG                         = 'X'
PI_CAM_CHANGED                      = ' '
PI_ADD_ON_DATA                      =
I_FROM_CUSTOMERMASTER               = ' '
IMPORTING
E_KUNNR                             =
O_KNA1                              =
E_SD_CUST_1321_DONE                 =
TABLES
T_XKNAS                             =
T_XKNBK                             =
T_XKNB5                             =
T_XKNEX                             =
T_XKNVA                             =
T_XKNVD                             =
T_XKNVI                             =
    T_XKNVK                             = I_FKNVK
T_XKNVL                             =
T_XKNVP                             =
T_XKNZA                             =
T_YKNAS                             =
T_YKNBK                             =
T_YKNB5                             =
T_YKNEX                             =
T_YKNVA                             =
T_YKNVD                             =
T_YKNVI                             =
T_YKNVK                             =
T_YKNVL                             =
T_YKNVP                             =
T_YKNZA                             =
T_UPD_TXT                           =
EXCEPTIONS
   CLIENT_ERROR                        = 1
   KNA1_INCOMPLETE                     = 2
   KNB1_INCOMPLETE                     = 3
   KNB5_INCOMPLETE                     = 4
   KNVV_INCOMPLETE                     = 5
   KUNNR_NOT_UNIQUE                    = 6
   SALES_AREA_NOT_UNIQUE               = 7
   SALES_AREA_NOT_VALID                = 8
   INSERT_UPDATE_CONFLICT              = 9
   NUMBER_ASSIGNMENT_ERROR             = 10
   NUMBER_NOT_IN_RANGE                 = 11
   NUMBER_RANGE_NOT_EXTERN             = 12
   NUMBER_RANGE_NOT_INTERN             = 13
   ACCOUNT_GROUP_NOT_VALID             = 14
   PARNR_INVALID                       = 15
   BANK_ADDRESS_INVALID                = 16
   TAX_DATA_NOT_VALID                  = 17
   NO_AUTHORITY                        = 18
   COMPANY_CODE_NOT_UNIQUE             = 19
   DUNNING_DATA_NOT_VALID              = 20
   KNB1_REFERENCE_INVALID              = 21
   CAM_ERROR                           = 22
   OTHERS                              = 23
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
         WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
EXPORTING
    WAIT          = 'X'
IMPORTING
   RETURN        =
ENDIF.

i see this so much on this site, users just posting solved and not giving details on how they fixed the problem, the SDN is meant to be for sharing!!
If you find a fix, share it or don't bother being a part of the SDN community.(so annoying)

Acceptance by contact person

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