Accepting Deviations & Closing Customer Demand Issue

Hi all,
A customer that works in both ft and meters constantly has rounding issues on various documents. In particular, on the outbound process during the pick task they will round the actual quantities when they enter them and post/save the task. This typically leaves small deviations that require them to 'Accept the Deviation' from outbound logistics --> Work view.
However, the issue is that the deviation amounts are not clearing from Customer Demand. They remain open with release status ' partially released' & delivery status 'in process'...& if we try to 'force or cancel the confirmation' within the customer demand workcenter...we get an alert message that:
"Item XX Partially Released; confirmation of released part frozen."
What is the proper way to clear these deviation amounts manually from Customer Demand, so that the status's become 'released' & 'finished' (so that these items are no longer hung up in customer demand)...& is there a way to automatically configure the system to do this, so that it doesn't have to be done manually each time a deviation is accepted (which is a lot in this customer's case)
*Clarification: This problem is the same whether we use the 'Accept Deviation' or 'Accept the Deviation and Reject Open Quantities' option.
any help would be greatly appreciated,
thanks
-Ben

Hi Jim,
Do you mean just return to the original sales order and add a 'Reason for Rejection' for that particular line item...yes this can be done I suppose (& it will clear the customer demand). But this will become pretty tedious if they constantly have deviations...each time they accept the deviation they will always have to return to the original sales order & reject the individual line item. Do you know of any way to automate this process so deviations are automatically closed out / cleared from demand?
thanks a lot,
Ben

Similar Messages

Regarding production order closing and demand closing

Hi Gurus,
I am new to pp module..
I have the requirement on production order closing and demand order closing.
The requirement needs plant,reuirement plan no ,basic finish date and percentage in selection screen.
In the output display plant,requirement plan no,PIR No,order,order finish dat ,***.order qty,***.delivered qty,qty difference,percentage%,order status as in alv grid display.
And in the output it has 2 buttons named technically complete and demend close .whener user click on first button system should take all the orders which r selected to the program with the same reuirement plan as for the selected order and then technically close all the orders with the same reuirement plan number.
when user clicks on demand close button,system should take the respetcive requirement plan number,order finish date and material and it has to take the pir no which match the above and deactivate the pir and save.
I need the help about this.
Thankx in advance.

Dear Chandu,
First settle the production order using the T Code CO88,and then close the production order.
Prerequisites
Prerequisites for setting the CLSD status are:
The order must have the status Released (REL) or Technically completed (TECO)
The order balance must be 0
There can be no open purchase requisitions, purchase orders or commitments
There can be no future change records from confirmation processes
Regards
Mangalraj.S

Custom component issue

Custom component issue
According to customer requirements, we want to get such an effect in the development of custom components:
Drag and drop custom components to the Flex builder work area, it can generate more than the default properties, not just generate "x", "y" attribute.
【Details are as follows】
We design a custom panel "CustomPanel.mxml" in the project development, then drag it into the workspace in the Flex builder development environment.
View the source code found that it can only generate "x", "y" attribute in default. That is:
<ns2:CustomPanel x="105" y="74">
</ns2:CustomPanel>
【Issue】
How can we do that when drag the 'custom component' into Flex builder workspace, we can generate "layout" attribute in addition to "x", "y" attributes?
That is:
<ns2:CustomPanel x="105" y="74" layout="absolute">
</ns2:CustomPanel>
【Note】
The following code will be generated when the "panel component comes with Flex builder environment" is dragged into workspace.
<mx:Panel x="121" y="134" width="250" height="200" layout="absolute">
</mx:Panel>
How it is done?

I am sorry to bother you again.
I have tried the web site content, but it can't helped!
There is a custom component called 'Basket', source code is as follows:
package picnic
import mx.containers.Panel;
public class Basket extends Panel
public function Basket()
   super();
   layout = "vertical";
   setStyle("backgroundColor", 0x00FFFF);
   setStyle("horizontalAlign", "center");
Here it is worked when the attribute "layout" is set to "vertical", but it isn't when "layout" is set to "absolute" !
When the property is set to "absolute" phenomenon is as follows:
Drag component such as 'Button' into "picnic component". It will automatically go to the top left corner position,
just like the 'layout-attribute' is not set.
Why is there such a phenomenon?

How do I contact Verizon corporate regarding customer service issues?

I'm trying to escalate an issue that I have with customer service and just can't seem to find out how to contact corporate to discuss my issue. I have talked to customer service supervisers and asked them to escalate my complaint. After being told it would be 5-7 days to respond, I'm still waiting. Any help in contacting the right department at corporate would be helpful.

Hello asianguy1964,
I am available to assist and address any concerns that you may have in reference to customer service issue! May I ask is your posting regarding a billing issue, wireless service issue, or a interaction with a representative? Also, were you provided a reference number to your complaint? If you have a reference number then I can check on the status of your concern. Prior to investigating your reference number, would you be kind as to share the details of the issue as I'm condifent that we can If I am unable to provide a solution for you then the additional information will help me forward your concern to the appropriate channel. I look forward to hearing from you in the near future.
Thank you...
ArnettH_VZW
Follow us on Twitter @vzwsupport

Custom Demand priority sequence

Hi All:
How do I setup a custom Demand priority sequence in CTM profile, Want to prioritize my demands as follows: Safety stock, Sales order and Forecast (ascending).
Thanks a bunch.
Mono

HI Mono ,
As per my earlier reply go to Trans./SAPAPO/CTMORDSEL for Order Selection ,in this create a new Order Selection by entering Order selection ID and in first Tab page of selection you can select the Master data Selection which can be otherwise selected in the CTM profile in Trans./SAPAPO/CTM under Planning Scope Tab Page and Master data Selection .
In the same Selection Tab Page of Order Selection and Time related Selection area you can specify the time period and in the second Tab Page of ATP Categories ,in filter for ATP Cat.All ATP Categories in left hand side screen you can set the ATP categories as CB safety stock,BM sales Order and FC as Forecast and save this order selection .
Then enter this order selection in the CTM profile under Planing Scope Tab Page and Demand Selection Area by selection the radio button on Order Selection and from drop down select the ID that you hhave saved .Thus CTM run takes into consideration the orders selected while planing .
you can define a srort Profile in trans. S_AP9_75000206 (under Demand Prioritization)where the prorities are set as if the certain Locations/Products (LOCNO /MATNR ) are having prority or Material availability date(MBDAT) or the Distribution Channel or Sales Orgnization have more priority ,this profile is then selected in the sort profile in the CTM profile instead of setting proritizing sequence there .
pls go through the <a href="http://help.sap.com/saphelp_scm40/helpdata/en/fb/396fc97d3946bc8dd8236f98919236/frameset.htm">CTM Demand Prioritization</a> which will help to clear basic doubts
Regds // Digs...

Podcast was accepted, then denied. Having issues trying to resubmit it.

Long story.
Back in February I submitted my podcast to the store. It was accepted, I subscribed to it and everything was peachy. About a week later, I got an e-mail saying it had then been rejected. Only thing was, I didn't see this e-mail until recently, about a month ago, as it had gotten into the wrong folder, yadda yadda whatever. I never noticed anything wrong because every time I uploaded a new podcast to my site, it showed up in my feed no issues. Still does. However, others have told me they couldn't find my podcast, so I tried to search for it again. It apparently does not exist now on iTunes, even though I still get updates in my iTunes with every upload. I tried to ask customer service about this and got nowhere.
The only thing I was able to get from customer service was that it is possible a change we made to the website caused this to happen and all I should really need to do is resubmit. Trouble is, whenever I resubmit I get the error that the feed already exists, even though it apparently doesn't show up in the iTunes store for podcasts. So I'm told that I need to change the title and link fields in the RSS feed, which I do not know how to do. I use wordpress and the powerpress plugin for my podcasts. I've been dealing with this for a few months now and I just want to get it fixed. PLEASE HELP!!!

http://www.burgundybrigade.com/feed/podcast/

Imports Procurement-Customs Payment Issue

Dear All,
I'm Implementing Material Imports Process,facing following issues:
As BOE is received with material so user dont want to enter following conditions in the PO as these condition's rate are changes everytime.And at the time of PO creation user is unaware of these condition's rate.
JCDB JCV1 JECV J1CV JEDB JSDB JADC
So please guide me to handle customs payment.
Thanks in advance!!
Regards,
Archana

so user dont want to enter following conditions in the PO as these condition's rate are changes everytime.And at the time of PO creation user is unaware of these condition's rate.
Normally we don't enter rate but %, which is constant & which is always known w.r.t. Material & Standard Customs Law, So there is NO Question of entering rates, % can be mapped with MEK1 & Foreign Vendors which flows automatically
He wants to put total customs amount directly
Normally User always demand as per there comfort, but as a consultant you have to say the standard Imports process, For more comfort if they want they have the full liberty to consult SAP. So In a nutshell they have to follow the proposed Imports cycle & there is no other option then following the Standard Imports Process, Also you can get Lots of Post regarding the Indian Imports cycle in SCN Forums.

CSC Customer Search issue in Weblogic

We have extended the customer search in CSC for searching through "ProfileID" property.
This functionality is not working when the EAR is deployed in Weblogic.(Please find the error log attached)
But when the same EAR is deployed in jboss, its working.
Please help on this issue.
Error Log
<Error> <HTTP> <BEA-101017> <[ServletContext@43144004[app:Project-csc module:agent path:/agent spec-version:], request: Workmanager: default, Version: 0, Scheduled=true, Started=true, Started time: 47 ms
POST /agent/framework.jsp HTTP/1.1
User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:15.0) Gecko/20100101 Firefox/15.0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-us,en;q=0.5
Accept-Encoding: gzip, deflate
Connection: keep-alive
Content-Type: application/x-www-form-urlencoded; charset=UTF-8
Referer: http://localhost:7003/agent/main.jsp?_windowid=2
Content-Length: 7485
Cookie: atg.allwindows.lastrequest=1357124645500; JSESSIONID=XjfJQkPS1Jv1plngypdKk1y3bDW2wnyykxp4jty9J9L0TLHdgj7z!1285435330
Pragma: no-cache
Cache-Control: no-cache
]] Root cause of ServletException.
java.lang.NullPointerException
at atg.core.util.StringUtils.makeList(StringUtils.java:1309)
at atg.core.util.StringUtils.makeList(StringUtils.java:1262)
at atg.search.routing.command.search.Field.getNamesString(Field.java:175)
at atg.search.routing.command.search.Field.getAttributeXML(Field.java:246)
at atg.search.routing.command.SearchXMLObject.getAllAttributeXML(SearchXMLObject.java:382)
Truncated. see log file for complete stacktrace
>
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Refer following thread
ATG10.1 CSC search issue | NullPointerException

Unhappy customer - shipping issue - wrong items received

I completed my follow up survey but wanted someone to be aware of my issue. I have ordered many items over the years from bestbuy.com and have never had an issue until last week.
I ordered a new digital camera and when it arrived I opened up a box of ink cartrdges, not at all what I had ordered. The invoice showed the doigtal camera is being inside the box. I contacted customer service and the camera has since been reshpped.
My complaint is that it was sent standard shipping??? Why was it not shipped expedited since it was an error on best buy's part? This was extremely disppaointing because I ordered the camera early enough to be received in time to be used on specific day which is now in the past. I am also leary of future problems since I anticpate being double billed for two cameras even though I expect to receive just one ( assuming the camera and not more ink cartridges shows up later this week).
Poor customer service with reagrds to this shipping error............

Hello cpools,
Online ordering should be a quick and easy way to purchase what you need, but certainly doesn’t work if we don’t provide you what you ordered. I can only imagine how frustrating it would be to find ink cartridges instead of the camera I purchased, so I’m sure waiting any longer than necessary for the correct item is absolute torture, and I’m sorry for the unexpected wait.
If a reshipment is necessary for one reason or another, we typically reship based on the shipping option that was originally selected. As your order was processed through standard shipping, we do ask for 4 to 8 business days to deliver your order according to our Shipping Costs and Timing policy. Having said this, I looked at your recent reshipment using your email address attached to the forum, and according to the tracking number, UPS should have your camera delivered by end of day today. Please know though that a signature is required to accept the delivery.
Once again, I’m sorry for the delay. If you have any additional questions or concerns, please don’t hesitate to let me know.
Best Wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Custom Authentication Issue with Policy Agent

Hi,
I have a custom authentication module which is hosted on the BEA application server and I am trying to access through the policy agent on apache.
I have set the following property in AMAgent.properties file
com.sun.am.policy.am.loginURL= http://host:port/amserver/UI/Login
So When the user requests a protected resource, the policy agent forwards the user to Identity Server with the module as CustomLoginModule. However, after this, authentication is succeed, user sesion is being created and I get the following error message in the agent log file.
2004-10-19 16:20:26.908 Error 27620:e1140 PolicyEngine: am_policy_evaluate: InternalException in Service::construct_auth_svc with error message:Application authentication failed during service creation. and code:3
2004-10-19 16:20:26.908 128 27620:e1140 RemoteLog: User unknown was denied access to http://hostname:port/weblogic/protapp/protected/a.html.
2004-10-19 16:20:26.908 Error 27620:e1140 LogService: LogService::logMessage() loggedBy SSOTokenID is invalid.
2004-10-19 16:20:26.909 Error 27620:e1140 all: am_log_vlog() failed with status AM_REMOTE_LOG_FAILURE.
2004-10-19 16:20:26.909 -1 27620:e1140 PolicyAgent: URL Access Agent: access denied to unknown user
The necessary policy object is already created in Identity Server. Please send your suggestions to fix this problem.
Thanks
Neeraj

Hi Neeraj,
I still have not been able to resolve that issue. Let me know If you find a solution for the same.
Thanks,
Srinivas

Customer service issues

I am having significant issues getting u-verse installed with the rate and equipment promised when I signed up (which have record of via chat). One the day prior to installation I talked to an Esther in Customer Service in San Antonio who confirmed my appointment and guaranteed a 1TB DVR would be delivered with the installer for installation. The installer (Tracy Pickett #TP8522, super polite) came to my house on 6/17 without the 1TB DVR I was promised and the service was provisioned for neighbor’s house. That was going to double the time for installation, plus no 1TB DVR, so I told the installer I would reschedule. That day I talked with a difficult character who told me he was in "Ghalla" (India?) named James who was difficult to understand and extremely rude, but he promised me a 1TB DVR, but could not get the agreed upon month rate correct (again guaranteed in writing via chat). He told me it would be $25 more per month than agreement. He then transferred me to a Kim in Retention in Jackson, MS who got the price right, but included a $49.95 install fee with 1TB DVR. She said I was all ready and good to go, but she was going to talk to her supervisor about getting the installation fee waived and additional credits for my troubles that day and with James who she agreed was very difficult to deal with when she conversed with him. She promised a return phone call from supervisor by end of the day…13 days later, No Call. The following week I called Customer Service again and after going through several people ended up with rep named Princess in Retention in San Antonio. She was not the friendliest character telling me AT&T did not even offer a 1TB DVR and that I would need to check with DirecTV since they are the only provider that offers such equipment. I proceeded to tell her of my original chat, conversations with Esther, Kim and James as well as my installer, Tracy, all telling me a 1TB was available. While talking on phone I googled it and found it was available, but she still continued to deny availability. Finally she contacted technical support and told me it was available, but I would have to talk to the sales department. I told her I was working with her, so she contacted sales which stated I would have to take a regular DVR and then “request” a 1TB DVR after installation. I told her that was not going to happen since it was promised to me up front and what’s to say I was going to get it once service was ongoing and I was locked in. She stated she would have her supervisor, Roland, call me within one hour...still No Call. Essentially I want to switch to your product from a competitor, but your employees are making it extremely difficult. I treat each one of them with the utmost respect, but obviously it’s not reciprocal. This is my last effort to get service, if this doesn’t work out I am going to just cancel and stay with my current provider. Please help!

That the exact problem w/chat, everything gets jumbled up. ATT does have a 1TB DVR, but only for Gigapower users, no one else.
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Customer Service Issue Tyler Tx Best Buy

I recently had the worst experience at the Tyler TX Best Buy. I sent an email via the website to the store manager.
Below is what I sent.
"I have been a loyal patron of the Tyler Best Buy ever since it opened and never have I been treated so poorly. I believe this needs to be brought your attention.
Three or four days ago I came into your store and picked up a Nintendo Captain Falcon Amiibo figure. Upon check out I was told the item was put on the shelf by mistake and they WOULD NOT (was it necessary for the rude sales guy to emphasize "would not") sell it to me until it's release on 12/30/14. I asked him if there was anything that could be done, because it's not my fault your employees put it plainly on a peg for all the world to see. I was told there was absolutely nothing that could be done. The only option presented to me was to return today, on 12/30/14, and purchase the item then. I frustratingly agreed and went home and told my kid he would have to wait until the 30th. I have heard nothing but Captain Falcon from him since then.
So I made sure I was the first person in the store today. I walked to the Amiibo section and, SURPRISE, there was no new products. I told the associate what I've written so far and he asked another guy who said to check the store room. I very patiently waited for him to return only to be told he could only find one of a different character. I explained again to him the situation and there was no way captain falcon had already sold out. I mean, I would assume the same practices are standard to each customer in the same situation, right? He asked me to wait a minute and I was soon met by a gentlemen in a black Best Buy shirt. (Great - they only send in the black shirts when some thing is wrong)
He asked if I was the gentleman looking for the Amiibos and I nodded. He told me the character was spoken for already. I asked how that was possible and once again reiterated my story to him. I was met with a blank stare and a "yea." He told me, more than likely because he wasn't "too sure," that the item must have been placed back on the shelf and when somebody raised a big enough stink about it the manager let them put their name on it so they could return on the release date. Really? Street dated items are continually being put on the shelf? Needless to say I was floored. When I asked why these exceptions were made for others and not myself he told he didn't know. I said thank you and turned and marched out the store.
Never have I been so disappointed and angry at the same time about customer service. When I asked if it was a possibility I was vehemently told no, yet other customers who complained got an edge up on a street dated item. I was going to elevate this situation to the district manager, but I will let you take care of that. I am extremely irate about this. Not to mention I had the explain the situation to the kid. I promise you I will NOT be returning to your store. This whole experience has left me with the most terrible impression of your customer service.
I sincerely hope you take this opportunity to educate your subordinates on consistent customer service practices. "
As of today I have yet to receive any kind of response. No we are sorry for wasting your time. Not even a simple acknowledgment of the complaint. This is truly infuriating. Will somebody please at least recognize the situation?
Thanks for your help.

Dear Brawdon4,
Before coming to work at the corporate level, I was a member of leadership in our stores for years. The teams I was a part of were always seeking the voice of our customers by utilizing the customer surveys listed on the bottom of our receipts and through face to face interactions with patrons shopping in our store. I am sorry if your concerns haven’t been treated with the same haste or care up until this point.
Items that have a hard street date are not able to be sold before that date. This can permanently damage or sever our relationship with the respective vendor. Stores are typically very careful of ensuring these products aren’t prematurely merchandised on the sales floor. This would explain why the associate was unable to make an exception on your behalf. However, stores are also instructed to not make unpaid holds for products as they usually create issues somewhere down the line. Much like it did during your return visit upon the products release date.
While we are all human and accidents can happen, your frustration is completely warranted as this situation could have been avoided entirely. I have personally shared your feedback with the general manager of the Tyler, TX (store 246) location to be addressed with his leadership team for coaching and training. Please let me know if you have any other questions or concerns.
Warmest regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Customer Service Issue

I just finished speaking with your customer service department and have found myself MORE frustrated then when I called. I have been a LONG standing Verizon customer (longer then the 2003 that I was told) and have always spoken quite highly about your services until now.
Approximately three months ago we called to upgrade our home internet service and that started the frustration with your teams. We were told that the service would be an additional $10 per month and we would see that charge after six months. The first month the bill was wrong. We called and in theory it was straightened out. We had to call the following month and again were told it was straightened out. Month three I notice that my bill is astronomical and I call. Yup straw that broke the camels back. I call in and explain my frustrations with the first issues and now this HUGE overage in my cell phone bill. I explain that when I took the phones I was told ANY Verizon phone was free; I was IMMEDIATELY corrected that Verizon land lines were never the case. Well Verizon that has been your policy however a customers knowledge is usually what the person they signed up with has led them to believe. If you review the bills you will see that the usage has gone up considerably. So clearly this was only brought to my attention today since I was under the impression that the increase in my bills was due to the computer line. Absolutely, my bad for not thoroughly reading the statements and it is my responsibility to review my statements. Since the bills rarely fluctuate I am among the legions that don't review it.
This morning I went on line when I noticed that I received my bill and gasped. How could my bill be so much? It became clear to me when I reviewed it what the problem was. I asked myself why didn't I receive a call from the company that I have bragged about for their outstanding service to say we noticed your habits have changed and we wanted to review your account with you? Most companies do this....I work for a bank and we call our customers on a daily basis to touch base with those that have been flagged as changes in their normal habits.......wouldn't my cell phone company do this?
So the first person that I spoke to kept quoting policy when I explained what I was looking for; I told her I was a long standing Verizon customer. I was frustrated with the bill I just opened since I was under the impression from when I took the phones that Verizon to Verizon (including land lines) were part of the package and I thought my bill was ridiculous and I was looking to change plans and see if there was anything Verizon could do to help me. While I am sure that the representative was not aware of how she was addressing me I felt as though I was an uneducated individual; policy, policy, policy. I completely understand that every company has policies and procedures, I am completely aware that I have a responsibility to review my bill on a monthly basis but she truly inflamed me. Does not the $325 dollars a month that I pay for land line, computer service and cell phones mean anything to Verizon? Nope.
I asked to speak with a supervisor since I did not want to take my frustrations out on this service representative and I explained this to her. I told her that while I was positive that she didn't realize it she made me feel as though I was being spoke down to and I didn't appreciate it. Since I work in a highly regulated industry also (banking) I understand that ALL companies have policies but the truth in the matter was that no one cares to hear that word or not feel as though they've been heard. I asked to speak with a supervisor.
Audra was the supervisor that came on the line. I explained to her my frustrations, said I was looking to see what could be done for again here was the litany of my frustrations. I was told that the POLICY was she could give me $90 towards this overage but Verizon never allowed land lines to be included in their service. Again I know that now and probably should have known it then and moving forward I'll be sure to ask so many questions that I have the person selling me the service wondering if the sale is really worth it. I voiced my annoyance (I am annoyed) about policy and the $90; it's truly not the $90 it's how the word policy keeps creeping into the conversation. It's as though that word can be used as a "shield" to stop a customer's annoyance; it doesn't. I then asked for the termination without penalty; well if I'm terminating then as a matter of policy she would not give me the $90 credit. Do you see where this is getting worse?
I then ask for the address to write a formal complaint to and the phone number; as a matter of policy you don't give it out? Seriously, okay. I then inform Audra that I will be contacting the FCC to file this complaint also; looking back customer service or the poor service truly isn't in their realm but not giving an address to your own company? It's a matter of your policy?
I move along to the upgrade in my service and taking the $90 credit since I have two early termination fees; I'm all set. I do need to go on line and register the 10 phone numbers that I want for friends and family. I find this strange; you know which numbers I call most frequently; suggestion - with all of the technology that's out there I would think you could do an analysis and send an email to the users about this and ask if this works for them. Simple customer service.
I say that given the size of the bill I would like to make arrangements to pay this over two months; I'm told I'll have to call that number. Really she couldn't transfer me?
So Verizon, we all know that a dissatisfied customer tells 10 people before there was internet and social networking sites. I'd love a phone call to discuss this message so please feel free to contact me.
Sincerely,
Unhappy customer

I am totally guessing that you were calling a VZ landline thinking it was ok to call and not be billed. The literature is very clear it is Mobile 2 mobile or Verizon wireless customers to Verizon wireless customers that you can call without using minutes.
As for Friends and Family. Be happy they are letting you have numbers to call for free. There is no need for them to give you the information. Lets say you have a family plan and they choose all your teenage kids friends and not anyone you want.

Customer service issue regarding a BT infinity ord...

Approximately a week ago I noticed that BT infinity was finally available in my area so I placed an order to upgrade to infinity. When the BT home hub 4 was delivered it did not have our house number listed on the parcel and it had been delivered to one of our neighbours. We ended up receiving the parcel but we were worried about whether the engineer would turn up to the correct address. The engineer was scheduled to visit on Monday the 17th of June. We contacted BT customer support (at 0800 800 150) to check that they had the correct listed address and the person we spoke to said that they had to completely cancel the order as they were unable to amend the address on the system and they would contact us within the next 24 hours to rearrange the order.
So, we waited 24 hours and we did not receive a phone call. After this time we contacted BT customer support once again. We first spoke to a man, he said he had to put us on hold while he checked some details. After some time, another person came onto the line, a different person to the person we had originally spoke to. We had to explain the situation again. Again, we were put on hold while the person spoke to his manager. Then we had to speak to the "manager" and explain the situation for the THIRD time. Again, we were put on hold. Finally we spoke to a FOURTH person, again, explaining the situation for the FOURTH time. They told us that there was some sort of error with our listed address and the problem would need to be fixed before we'd be able to rearrange our BT infinity upgrade. They told us that we would receive a phone call by 8pm on Monday the 17th.
It is now Tuesday the 18th and we have still not been contacted. Quite frankly I am disgusted with the inaptitude of BT's customer service representatives and at this point we're really considering taking our business elsewhere. I can not understand how it takes you a week to amend a delivery address despite the fact that we have been with BT for years and you still manage to send our bills to the correct address. Nor do I understand why an order has to be completely cancelled in order to rectify such a simple issue. If you can not handle such a simple issue how can we possibly hope to receive quality service?
How do we go about contacting someone who can actually help us with our issue? I'm also going to be posting this on BT's facebook in the hopes that we can be contacted by someone with some iota of competence.

Still have not been contacted by anyone from BT despite the fact we've been told about four times over the past week that someone would be in touch. In total we've spoken to 6 different customer service representatives who have been completely unhelpful. The last person we spoke to, after having to call BT once again, told us that it would take another 5 working days to resolve the "issue". Firstly, why does it take you almost two weeks to add the number 9 to a street name and secondly, why do your staff tell customers they will be contacted within a certain time period repeatedly if you have no intentions in doing what you have stated?
Rather conveniently the offer for upgrading to BT infinity online actually ends in 5 days meaning that assuming our "issue" is resolved in the time period that was last stated, despite the fact the previous two times we were told it would be fixed and we would be contacted that never happened, the offer will have ended. We will have to place a new order, thanks to your extremely helpful customer support staff who decided to completely cancel our order without even asking us if we wanted to cancel it when we only contacted you to check that you had the correct address, and the offer will no longer apply.
Quite literally the worst customer service I've ever experienced and we'll be taking our business elsewhere if it isn't resolved soon.

Custom Report issue

Hi Gurs,
I am in middle of a custom report developement which proivdes PO numbera and some of its relative dat, PR number and its relative data againust all the status of invoices(posted,parked,cancelled etc)
the issue i m facing is client wants Purchasing group in input screen, i took the purchasing group from EBAN, but when i run the report its taking lot of time to execute,
Could any one tell me how can i filtter the data so that i can get all the above mentioned data for a PG, or can i add any other field and make it mandatory to filter,
please suggest any other approches /idea/ how can i reduce the time interval
Thanks
Ravi

HI,
At present we are using logic based on input example PR number first program will extract data for PR and then It checks EKKO and EKPO for PO numbers and for filter PO number program will check RBKP for invoice numbers,
Its real Logic or you give example only?
But if i provice Purchasing group it checks the whole EBAN and next process the same steps,
its throwing run time errore,
As you said your company code and invoice document date are mandatory field
so your logic should flow from invoice table and end on PR number like below
RBKP and RSEG you will get invoice document date and Po number
Now pass Po number into table EKPO and get PR number ,if you want report for purchasing group wise then
add table EKKO and pass Po number there and ask ABAP consultant that when Purchasing group on selection screen ,output show only that Purchase group related
Regards
Kailas Ugale

Accepting Deviations & Closing Customer Demand Issue

Similar Messages

Maybe you are looking for