Accesing music store - A FIX

Calling all with acces problems......................
now I'm not taking credit for this but thought other frustrated users needed to know!
I use a Linsys wireless router and connect to AOL broadband. I was having problems with V5 for weeks, upgraded to v6 and still couldn't access music store. Changed all my NIS setting etc but to no avail. Anyway I tried this and hey presto its worked I've got music back!!! Oh sweet sounds.....
In your router settings change the WAN tab to manual and set it to 1400.
ernest polden, "Can`t access Music Store" #21, 03:36am Oct 15, 2005 CDT

On other routers this will be the MTU (Maximum Transmission Unit) setting. By changing it, you are lowering the the size of data packets handled by the router. It sounds reasonable to me that this could work, particularly if the server is very busy, or traffic in your neighborhood is high.

Similar Messages

Accesing music store crashes i-tunes

whenever I try to access music store it begins to connect but i-tunes closes before it reaches store. I upgraded to 6.0 today and it worked with previous version.
Any help would be great

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If another application like Windows Media Player has moved/renamed the files then the chances are that subtle differences in naming strategies will make it hard to restore the media to the precise path that iTunes is expecting. In such cases, as long as the missing files can be found somewhere, you should be able to use my FindTracks script to reconnect them to iTunes. See this post for an explanation of how it works.
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TV Shows from Music Store have no audio for me...any fixes?

TV Shows from Music Store have no audio for me...any fixes? I can't figure it out at all. And now that I check, things I encoded that used to work are also muted out. Hmmm...
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The songs don't show up on music store

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I downloaded version 4.9 for itunes and i still cannot purchase music and i cannot email itunes customer service. what is going on

Access to ITunes Home Page and Music Stores in Other Countries

In the past two days, I haven't been able to access any
other ITunes music store except the US and only when I press
music and not the little house (home) symbol.
As I am an independent musician and my tracks sell on ITunes
in US and abroad, I've been checking on how my tracks,
particularly, Senza Fine, are doing in other countries
(which top songs are currently posted on my Itunes webpage).
But in two days I can't seem to access the home pages of
countries other than the US, and I'm wondering why the
"Could Not complete the Music Store Request--the Store
may be busy" BOX keeps coming up. My internet connections
seem fine.
Other than that, I think ITunes is the best. I'm also happy to see the Starbucks connection and availablity of dvd's.
Thank you for any input,
Elyse O
Custom made system Windows XP

I just fixed it, thanks to another poster's info. I had to
uninstall my old ITunes and 70.2 Quicktime and install the
new ITunes 7.0 with 7.1.1.3 Quicktime player. Now I have
access to all files, all countries.
Best,
Elyse O

Slow response from iTunes Music Store

This is a problem for a lot of iTunes Music Store customers. Many people have complained that they get "cannot connect to the Music Store" error messages. Apple replies that repairing the Keychain can fix the problem, but I and several others in various discussion forums find that doesn't help.
After upgrading to iTunes 6 and repairing my keychain, then restarting, I find that I can connect to the Music Store only after repeated attempts. I get the error message repeatedly, but if I keep trying enough times, I finally get through.
A similar problem happens when I try to preview or buy songs -- I get several error messages, then finally connect.
Using the Radio feature is similarly frustrating. I have to wait ten minutes or more after clicking on a genre to get a list of stations, and often I have to face a long wait with no error messages after selecting a station.
I don't have this problem when connecting to the Music Store from other computers, but I have no other problems connectin to the Web from Safari or Firefox, or with any e-mail program.
However, Apple's site seeems wonky -- lots of "document contains no data" when I click on forums or even to log in.
I am using an iMac G4 (the dome computer) with Mac OS X.2.8.
Apple, what's the solution?

You're not alone. Since Saturday I seem to be experiencing two problems;
1: The previews of tracks don't work properly - that is to say, they don't download correctly - I'm on 2Mb broadband and I've had to switch it into download the whole preview before playing due to it only playing 12 seconds of the 30 seconds if I leave it 'on the fly'
2: I have repeated problems downloading tracks from the ITMS. THey get 50% of the way through then I get ;
"There was an error downloading your purchased music. The network connection was reset. Make sure your network connection is active and try again."
After repeated retries I eventually get the track downloaded but it's painful.
Again - this has only started happening since Saturday (I've been using ITMS on my mac since it opened in the UK), and like I said I'm on 2Mbits/s broadband with no other issues.

Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

HELP! I have tried everything...I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
Subj: Re: Connect; Follow-up:
Date: 1/19/2006 6:04:50 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
http://www.info.apple.com/kbnum/n301476
If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
http://www.apple.com/itunes/download/
2. Click the link below to launch the iTunes application and view the gift page.
http://www.itunes.com/go/songcode/
3. Click Redeem.
4. Copy this gift code and paste it into the Redeem code entry box.
Again, we're sorry you are still unable to connect to the store.
First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
http://www.apple.com/itunes/download/
Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
* Firewalls
* Internet security software
* Privacy filters
* Web accelerators
* Ad filters
If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Thank you for your response. I am curious to know why if iTunes does not
answer non technical questions, why I received information when I replied to this
email. Listed below are the previous threads providing technical information.
Furthermore, if this is email is for billing disputes, I would like to have
my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
I previously sent an email requesting credit on approximately January 2,
2006, and failed to receive a response. He never received the gift, or any
instructions about how to download the tv show, and I do not show a credit
appearing on my credit card. I would like to have credit for services not received.
Please credit the following card #XXXX
Thank you.
Emily
Subj: Re: Connect; Follow-up:
Date: 1/18/2006 2:21:12 PM Pacific Standard Time
From: [email protected]
To:
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store.
The iTunes Music Store team answers non-technical questions about billing,
customer accounts, downloading music, and iTunes Music Store content.
Many questions about your iTunes software can be answered by choosing “iTunes
and Music Store Help” from the Help menu.
For online information, visit iTunes Support at
<http://www.apple.com/support/itunes>.
To access the discussion boards for iTunes and other Apple services, please
visit
<http://discussions.info.apple.com>.
For support for your iPod, please visit:
<http://www.apple.com/support/ipod/>
If you require assistance beyond the complimentary support available online,
please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
may be a fee associated with the call.
Sincerely,
iTunes Music Store Support
Need a quick answer?
iTunes Music Store Customer Service:
<http://www.apple.com/support/musicstore/ww>
iTunes technical assistance:
<http://www.apple.com/support/itunes/ww>
Thank you for your response. I have tried these methods, AGAIN. None of
them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
worked. Has iTunes performed recent upgrades? Just viewing the discussion
boards, it seems like a lot of people are having problems. Having paid $399
for
the 60GB video ipod, I need more than a generic email telling me what to do,
when I already indicated in previous email that I followed the steps shown in
the
support area, which were the same instructions email to me.
Subj: Re: Connect; Follow-up:
Date: 1/16/2006 5:14:47 PM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
Thank you for contacting the iTunes Music Store. Use the steps in the
following article to troubleshoot your connection problem.
I have been unable to connect for more than 24 hours on Windows.
If you haven't been able to connect to the iTunes Music Store for more than a
day—and other customers on our discussion boards aren't experiencing similar
issues—a software or ISP configuration issue may be blocking your access to
the iTunes Music Store.
• Your copy of the iTunes application may be out of date.
• If iTunes is out of date, it will not be able to connect to the
iTunes Music Store. You can download the latest version of iTunes from our
website: ?http://www.apple.com/itunes/download/
• You installed a third-party anti-virus or personal firewall
application.
• You will need to configure your software to allow iTunes to access
the Music Store. You can contact the software manufacturer if you have
questions regarding configuration. Click here for more information.
• You upgraded to Windows XP Service Pack 2.
• Windows XP Service Pack 2, by default, enables the Windows Firewall.
As with a third-party firewall, you will need to configure Windows Firewall
to allow iTunes to access the Music Store. Read this document for more
information. If you have further questions about configuring the Windows Firewall,
contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
• You upgraded to a high-speed or wireless Internet connection.
• A new DSL or cable modem, or even a router, could be the culprit.
These devices allow your computer to access the Internet at a much higher speed,
or route your connection to multiple computers. However, they can also expose
your computer to hackers. To help prevent this, manufacturers of these
products often install firewalls to prevent hackers and viruses from compromising
your system. Although this layer of protection is beneficial, there are
occasions when a device may determine that the iTunes Music Store is a threat to the
computer. If this is the case, you will need to configure these devices to
allow iTunes to access the Music Store. Contact your ISP or the device
manufacturer if you need help configuring your device.
• You switched to a new ISP.
• If you didn't install new networking hardware, your ISP may be
blocking access to the iTunes Music Store. Let your ISP know about this document
which can help your them configure their servers to allow iTunes Music Store
traffic through.
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
[email protected] writes:
http://www.info.apple.com/kbnum/n300870
Thank you for your quick response. I already tried the link and all
instructions several times.
-The following is my information:
Sacramento, CA
-AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
error message)
-The error message received is: iTunes cound not connect to the Music Store.
Network connection was refused. Make sure your network settings are correct
and network connection is active, then try again
Thank you,
Emily
Subj: Re: Connect; Follow-up:
Date: 1/14/2006 8:20:29 AM Pacific Standard Time
From: [email protected]
Sent from the Internet (Details)
Dear Emily,
We're sorry to hear that you can't connect to the iTunes Music Store. Your
experience using the iTunes Music Store is very important to us, and we'll do
everything we can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please
try these solutions:
http://www.info.apple.com/kbnum/n300870
We hope one of these solutions helped you resolve the connection issue. In
the rare event that these suggestions didn't help, please reply to this email
with the following information:
1. Your city and state.
2. Whether you use a high-speed Internet connection, like a cable modem or
DSL.
3. The name of your Internet Service Provider.
4. The error message iTunes displayed (if any) when you tried to connect.
5. Your approval to reset your password.
Sincerely,
The iTunes Music Store Team
http://www.apple.com/support/itunes/ww/
Customer First Name : Emily
Customer Last Name :
email :
Web Order # :
Support Subject : Connect
Sub Issue : Can't connect
Comments : iTunes Account Name:
Platform : Windows XPSP1
Error Code :
Other Error :
Comments:
The error message I am receiving is "iTunes cound not connect to the Music
Store. Network connection was refused. Make sure your network settings are
correct and network connection is active, then try again". I have been unable to
connect to the music store for at least 3-4 days. I have been using iTunes
since last October, successfully. I checked all my network connections & they
are fine. I am able to connect to AOL. I even uninstalled and reinstalled
iTunes several times, all successfully, but I am still encountering a problem.
Thank you.
Emily
Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
Any help or suggestions as to how I should respond to the next email is helpful...
I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
Emily

Emily,
thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

Cannot connect to itunes music store

Over the past 2 days, iTunes will not let me access the music store coming up with the error message
"iTunes could not connect to the Music Store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again"
I haven't changed my network settings at all and have no idea how to solve this.

My firewall is Norton Internet Security. I haven't been able to access the music store for over a month. Have tried every fix, in every post, including allowing iTunes in the programs section of my firewall, uninstalling and reinstalling both iTunes and Quicktime with no solution. When I click on the music store, iTunes closes every time. I could use iTunes 6.0.4 for a few weeks before these symptoms started. I upgraded to 6.0.5 today and no change. I read that my issue might have something to do with me having a Dell and Windows XP. I don't know, but it's frustrating the H#@* out of me. I'm an IT manager for a large company, to boot! I've spent more time on this issue than any IT problem ever encountered. The discussion board is riddled with people experiencing the same issue as I with no solution. What caught my attention was the model and OS of the poster's computer. Same as mine and many others. I am still interested in resolving this issue, but will be looking for another music purchasing solution in the meantime.
Any help would be appreciated.

Yet another Music Store Connection Problem

First time iPod/iTunes user. Just Installed iTunes 5.0.1.4.
I Get The Error Message: iTunes could not connect to the music store. The network connection Timed Out.
I tried many of the suggestions that were posted to no avail.
Whatever iTunes is doing it seems to be pretty anti-social when it comes to network I/O. I noticed that when I operate iTunes, IE couldn't see any web sites. So I stopped iTunes, opened a command window and started the command "ping yahoo.com -t". It responded normally and uneventfully. But once I restarted iTunes, the ping results started timing out. I get the same result when I ping my router instead.
Any Ideas ???

Well.... This has been a hot topic in these forums for a long time. I had this problem for at least 6 months without a resolution. The answers usually involve turning off a software firewall like the new Windows XP security center or Norton firewall. Believe me when I tell you I tried everything to fix this including turning off all firewalls. I eventually was able to find a copy of Itunes 4.7 and have been using that successfully (being able to connect to the music store).
I solved all my connection problems yesterday. I started up my disabled Zone Alarm Firewall program. I went to the allowed to pass through program list and clicked allow for all the programs that connect. Now every thing works great and I was able to install the latest Itunes for windows & connect to the store. The Zone alarm is running as well as the windows security center firewall. I think the Zone Alarm has opened up communication ports that the window security won't. I know many of you will think that I am an idiot. Maybe I am but I got the darn thing working. My belief is that this is not an Apple malfunction. I take back all my curses at them.

_Unable to connect to the Music Store

After upgrading to iTunes 6.0 I can not access the Music Store. The error message I receive is: "iTunes could not connect to the Music Store. The Music Store is temporarily unavailable. Please try again later."
I have taken the following actions in my attempt to resolve the issue:
- Installed the latest iTunes version 6.0.4.2
- Made sure that all windows updates have been applied.
- Checked proxy settings (I do not use a proxy server)
- Verified that an allow rule was configured in Windows Firewall
- Disabled Windows Firwall
- Disabled my AntiVirus software
- Uninstalled then Reinstalled iTunes 6.0.4.2
- Completely reset TCP/IP winsock settings on my laptop
Other information:
- My internet connection has not changed.
- I was able to connect to the Music Store for at least 1 year before this issue.
- I am having no other issues with iTunes besides not being able to connect.
Any help is greatly appreciated.
Thanks
Compaq Presario 2175 Windows XP Pro
Compaq Presario 2175 Windows XP Pro

I'm another experiencing the same problem. Problems have only appeared recently in last week or two and more since upgrading to the latest itunes version. Have been using the store without problems prior to this and have not made any changes to hardware or system other than auto updates.
I have emialed Itunes support who responded promptly but with the usual advice and information on system requirements and fixes but nothing has worked. It can take 5 minutes plus to access or gives up with a failure message. Surfing the web and other dwonloads are trouble free. I have since wrtten again and they assure me they are looking into the matter. The only thing I have not yet tried is contacting MS or my ISP. It's a complete mystery and frustrating. Will post any further information.
Cheers
Hifi

I can't get into the itunes music store - can anyone help?

When I try to get to the itunes music store, I get the following error message:
itunes could not connect to the music store. The network connection timed out. Make sure your network settings are correct and your network connection is active. Then try again.
I don't understand what this means, and I don't know how to do what it is telling me to fix it. I'd appreciate any advice anyone can offer. Please be very specific, because I don't have lots of computer knowledge.

Were you connecting regulary up until a week ago? I have noticed that I have gotten a lot of those messages tonight. May the iTune site is very busy? (a lot of iTunes cards given out today)
I closed iTunes and then re-opened and it helped. My connections have been intermittent at best tonight.

How to change country of Nokia Music store

How can I change the country of the Nokia Music store? Currently on my Lumia 920 it shows up as US even though all country settings are set to Switzerland (both LiveID and Nokia Account). The Windows store is set to Switzerland but I can't find a way to change the Nokia Music store. This prevents me from using the store and from upgrading to Nokia Music+
Any ideas?

Hi helvetos,
Glad to know you have tried the alternative fix and it is working for you. One of the customers reported to have fix the issue through this steps:
1. Remove Facebook-Nokia connection ("log in with facebook" feature)
2. Delete Nokia account from phone
3. Delete Nokia account from account.nokia.com
4. Create a new Nokia account by using the "log in with facebook" feature
5. Set up new Nokia account on the phone
*Upon checking with the relevant team, it has something to do with the Facebook connection feature on the phone. Let's see if this will work for the others.

Podcast feed not updating correctly in iTunes Music Store

Hi. I doubt anyone is able to help with this question, but this is where Apple "support" directed me...
I've created a podcast feed:
http://wwf.org.au/podcasts/rss
I've registered it with the iTunes Store:
http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?id=168761907
We added a new item to the feed yesterday and it is not appearing in the iTunes Store feed. Subscribing to the feed manually (that is using the feed from our website) works fine, correctly showing the three items. But the iTunes Store feed only shows two items.
I clicked the "Report a concern" link in iTunes but it went 404 (resource not found).
If anyone can shed any light on why this might be happening, and more importantly how I might be able to fix it, that would be much appreciated.
N/A iTunes Music Store, iTunes 7, podcast, rss
N/A iTunes Music Store, iTunes 7, podcast, rss

48 hours later and it's finally appeared in the store...

Trouble connecting to Music Store

When I open up the music store, I get this message:
http://img165.imageshack.us/img165/7107/musicstore6dt.jpg
The Apple.com guides said to allow two websites to any parental control software installed on the computer, and we did that. However, I still get the message. Any help would be appreciated.
Dell Windows XP

Problems connecting to the iTunes Music Store often stem from issues with the Windows firewall, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security) or a download accelerator. Start here:
iTunes for Windows: Overview of Music Store Errors
for some basic tips to start isolating the cause of the problem. What you need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Music Store.
Hope this helps.

ITunes Crashed when attempting to access Music Store

hello. I am using iTunes 6.0.5.20 as of today, and continue to have a problem carried over from the previous version...
when I attempt to access the iTunes music store in the regular manner the program closes without any error messages, the icon remaining in the system tray until i scroll my mouse over it upon which it disappears - the program crashes outright -
i have e-mailed apple support and attempted to use all of their automatically generated solutions in solving this problem including -
upgrading (was never the issue i stay up-to-date generally)
checking my network and program access settings including firewalls etc.
run the repair process
run the un-install re-install process of both itunes and quicktime
i've also tried re-calibrating the itunes library by deleting the appropriate files and having itunes re-determine the included files... nonetheless the problem remains
this is becoming immensely frustrating and to be frank, i work in the recording industry and for all the talk about apple support - i have been immensely frustrated by the lack of personal support whatsoever - i have received only automated responses regarding online documentation... as if i didn't spend horus trying to solve the problem before sending an e-mail at all.
please if anybody has any ideas i'm desperate to solve this.
cheers
elias

Your problem is the same one affecting countless iTunes users, including myself. There seems to be a common factor in that most if not all are using Windows XP Pro and I've noticed that the computer make, when listed, is a Dell. I have been through all the same Apple fixes, waited on hold for support for 1 1/2 hours just to be hung up on. I've had this issue for over a month and it has transcended both iTunes ver 6.0.4 and 6.0.5. Interesting thing, sometimes I get an error message telling me iTunes has to shut down and most of the time, the application closes unexpectantly and I have the same icon in the system tray till I hover my mouse over it. Frustration has turned to anger and a desire to find another product to get music into my and my 2 kids Ipods. I'll keep an eye on your post and let you know if I uncover anything as well.
Mark

Accesing music store - A FIX

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