Access and manage your BigPond account

Now you can conveniently access and manage your BigPond account any time by logging in to My Account with your primary email address and password.
If you want to access your emails, please select Webmail instead.
To navigate back to media.telstra.com.au and manage your additional services:
Step 1
Select My BigPond from the Account Services menu at the top of the page
Step 2
Select Add a Service
Step 3
Select the service you would like to add from the menu tabs.
You can view your BigPond usage meter once you're logged in, you'll see a graph which shows the percentage of usage you've used so far in the current billing period. If you don't see your usage via My Account, see other ways to manage your usage.

It doesn't address what I needed help with
i have been answered on this matter yesterday by Steven.
my problem is that when i use My Account i cant get the progressive balance of the account re calls made.
I am continually advised that i have not made any calls and in fact the period mentioned is for back in March of 2014.please rectify this problem as it has been going on for quite a while

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