"Access Denied" Error After Server Change

I have a number of hosting clients that use Contribute. Since
I upgraded my hosting server, they are unable to connect - or more
accurately, they can connect, but if they try to edit a page they
get a "Access Denied. The file may not exist, or there may be a
permission problem." error. This did not occur during my last
server upgrade - all Contribute connections worked just fine.
All settings such as username, password and server addresses
remain the same including the FTP server settings. I can create a
new connection from scratch, but anyone with a key generated by
their web developer is out of luck. I can send out these new keys
I've created and they seem to work just fine.
What could possibly cause this error, and is there any other
way to correct the issue beyond regenerating keys and sending them
to everybody?

Do u mean Contrinute? Captivate is not being used. It is not
possible to rename the file because these files are in production
and it would take a lot of work to go through renaming files for a
whole website.

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    Disclaimer: This posting is provided AS IS with no warranties or guarantees, and confers no rights. Whenever you see a helpful reply, click on [Vote As Help] and click on [Mark As Answer] if a post answers your question.

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    <THE CONTENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED>
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    MSDN Community Support
    Please remember to "Mark as Answer" the responses that resolved your issue. It is a common way to recognize those who have helped you, and makes it easier for other visitors to find the resolution later.

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    Hi Experts,
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    This is for information to help others
    KEYWORDS:
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