Access Denied in the Service Request related info - Custom object 4

Hi guys,
Recently I'm facing with such issue, I associate CustomObject4 with SR in SR related info and grant appopriate access right in access profile (both SR, CO4 in SR related info and CO4, both owner and default profile) and record type access to a user role. Meanwhile access right of this role in (SR)book is set to Read-Only. But it displays access denied 00553 error when the user is viewing SR not owned by himself.
Then we test on the access right of this role in book, this error just keep on when we change the right to Full. Finally, we change the right to an access profile(which is the same applied in role management), this error then disappeared.
Do anyone have some idea about it? I'm thinking book do have impact on the access right of the record type related info. But cannot figure out how this works.
Thanks,
Lucy

Hi Cameron,
First of all, books record type is opened to the role both owner and default profile. While I think this item controls the access of the role to books, such as they can see books or other exact rights. But won't affect their access rights which are set in the books. This means I suppose even they have no access to books record type, their access rights still obey setting in the books once assigned. Please kindly advise if I'm not understanding books correctly.
Thanks a lot
Lucy

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