Access Denied ix4-300d

I tried enable SSH on Iomega ix4-300d but always return Access Denied. Follow this steps:
Point your web browser to the following address: http://xxx.xxx.xxx.xxx/manage/diagnostics.html.
Click the “Allow remote access for support (SSH and SFTP), and then click apply.
SSH is now enabled. There is one catch: the password is slightly different. Use the following credentials to access your PX4
Username: root
Password: sohoadminpassword
Notice the password is your current admin password prefaced by ‘”soho”.
What am I doing wrong?
Firmware: 4.0.8.23976

Hi,
We do not support customer access through SSH. If you attempt to do that on your own and something happens to it, the only support we offer to fix it, if it is under warranty, is to flash it back to factory settings which is completely data destructive.

Similar Messages

How do I disable administrator username and password entry to access ix4-300d

With the recent version 4.1.102.29716 update, I am now FORCED to enter a username and password to get into my "home based" ix4-300d NAS. This has already been a MAJOR pain for my nedia server setup, in that I am no longer able to create a network drive to one of several NAS folders on to my home network.
My question therefore is, how do I DISABLE the function of having to enter an administrator username and password to gain entry into my ix4-300d?
Thanks,
Bill

No hazzle, just do it.
This is only for admin purposes. You are still able to place your media into individual user shares or put it in the public area where they will be accessible for everyone, even if you set 'security' on.
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Rsync Copy Job Failure ix4-300d

I'm trying to run Copy Jobs between two new ix4-300d devices Firmware 4.0.6 I prefer to use SSL and rsync. So far I can't get it to work.
I can access the remote ix4, browse directories and upload files. When I set up a Copy Job from my local system (a) I'm not offered rsync as a protocol option in the "From" box, but I can select the directory to copy from using Windows File Sharing. In the "To" box, I select rsync and input username and password and can browse the remote ix4 shares to select the directory I want to copy to. However, when I run the Copy Job, I get the message "Access denied to the secure rsync service at <IP Address>"
I have tried disabling rsync and using only Windows File Sharing, but that configuration will not let me into the remote ix4. I have also tried disabling SSL being required on external connections and that does not work either. My sense is that rsync is actually working, but I have something set wrong.
Suggestions?
Solved!
Go to Solution.

Got it solved. I need to add the remote ix4 as a trusted device to my local ix4. Eventually figured out how to do that. Copy Jobs run fine now with rsync.
We could use better documentation.

Problem active directory importing users at ix4-300d sw ver 4.1.108.32627

Installed new ix4-300d onto network, added to SBS 2008 domain and can log into NAS with domain\administrator account . In users & groups can see domain\administrator account along with local admin account. Click on sync with AD, no errors, but never get any users in the list
Whats the problem ? I need to get users from AD imported to get shares working.
Please help as customer is not happy.
regards
Peter

Hello blue256
If you entered a Organisational Unit in the Domain Management page, please try clearing the OU field and try re-adding the unit to the domain.
After that is done, please try checking if the domain user and groups are accessible from User and Groups page.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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I need confirmation, please help me! (about adding new hdd on my ix4-300d)

Hello,
I buy recently a Lenovo ix4-300d, I have installed one hdd seagate 2To (ST2000VN000).
I saved many documents on it..
Today I want to install 2 others hdd WD 1To (WD10EZEX).
After reboot a message tells me I need to erase all data on the news disks before I can use it, so I confirm, all seems ok.. After that a message appear on the left "2 disks unused".
Now (step 3 page74 on the .pdf guide) I need to check the box "add drives to storage system" and click confirm to activate the news disks, so I do, but I have this message:
"Vous devez supprimer les données existantes pour pouvoir modifier la configuration du disque.
Cochez cette case pour continuer."
(in english "You must erase existing data for change the disk configuration" or something like that)
I don't want to loose all the data on my first hdd already in use.. ..and the 2 others news disks are empty.
So, there is my question:
if I check the box and click continue what "existing data" will be erase??
existing data on all hdd?? Or just on the new one??
nb: Sorry for "my english" but there is no french section in the forum, and the assistance don't answer me by email, and on the phone there is an answerphone tells me "for help if you don't have the error number code, you must go on the forum, bye.." .. .. I hope my question is understandable.
Thanks

Hello tictictac
Sorry that you experienced data loss, however it was preventable if a backup had been made as recommended.
From the screen shot you sent it looks like the drives were already added to the existing array after the first drive overwrite request. With the array being made up of mixed disk models and none of the disks showing any green stipes indicating overwrite selection, I can not say for certain what caused all the disks to be wiped. I suspect that is was taken as a RAID change and all disks were wiped from there.
For future reference please check the device support page to see the guides, FAQ's, and download the full user manual( in French here ) and check with LenovoEMC support in your region. The Europe support region has several languages available to choose from including the France number +33 17048 0388. The full list of Europe numbers can be found here.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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Ix4-300d iSCSI disconnect Windows 2012R2

Hello Everyone,
I just recently purchased (3 days ago) an ix4-300D and updated it to the latest patch. I have 4 x WD 3TB Disks and they are configured with a raid 0 configuration. I then have 2 NICs (not bonded) and using the second port for the iSCSI LAN (192.168.100.100, Jumbo Frames 9000) and the 1st port for accessing the device (192.168.1.100). I carve out 3 TB iSCSI LUN (with CHAP) and give it a name. My Windows Server sees this (under the 192.168.100.X network) and I"m able to bring it online, mount it, format it and use the LUN. I then start copying about 2.5 TB of Data off an ix2 back to this Ix4 and about 1/4 through the copy, the iSCSI disconnects and the actual unit is frozen., It won't respond to web interface on the 192.168.1.x LAN either. I have to actually unplug it and then plug it back in for the unit to respond. I know that iSCSI works on the Window Server as I replaced a custom NAS Server using OpenFiler and worked for over 2 years w/o issues/reboots or anything else. The only thing that has changed is the NAS box (the ix4-300d). Can anyone think of anything I could be doing wrong? What to check? I am thinking it is a bad unit but I want to check everything first.
I will say the only thing that *could* be out of line (but is VERY doubtful is the problem) is that 3 of the WD drives are 3TB Reds and 1 is a 3 TB Black. I'm going to remove the black drive and redo the entire unit to see if that resolves the problem but I doubt it will. I know the Reds are "certified".
I have already removed the Jumbo Frames just in case (though the windows networking card supports Jumbo Frames 9000 since the old SAN was working with these w/o issue).
Thoughts anyone???

Hello CPXGreg
Using a mixed disk array can cause instabilities, so I do recommend that you try using the unit without the WD Black disk for at least testing.
Next, there are various factors that could cause or contribute to a firmware lock like this. Usually this is caused by media server crashing, which then escalates to a full firmware lock. I recommend checking that media server has been turned off for now and any unused protocols. If the unit still locks up I recommend that you contact LenovoEMC support to have a dump report from the unit reviewed. This way we can check what may be at the root of the issue.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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UPS not recognized by Lenovo IX4-300D

Hi there,
My new IX4-300D is not seening Xfinity Pro Series 2000VA 1200W Uninterruptible Power Supply connected by USB.
QNAP TS-269L on the same subnet has no problem seeing the same Xfinity UPS.
QNAP TS-269L is presently setup as a master. In GUI added IP addresses for QNAP TS-459 Pro II and Lenovo IX4-300D as slaves.
QNAP TS-459 Pro II sees the UPS on QNAP TS-269L, but Lenovo IX4-300D is still unaware of the UPS.
I am using GUI on QNAP and IX4-300D because I am not familiar with Linux and command line.
I can connect to QNAPs using WinSCP.
I have two exactly the same UPSs and would prefer to connect IX4-300D to UPS via USB directly.
If direct connectivity is not possible, I would like IX4-300D to at least recognize that it is a slave.
What can be done about it? Please provide instructions. Your assistance will be greatly appreciated!
Thank you!
Tom

Hello TuToTom
I have been unable to find a specific listing of what USB driver the unit uses, however the user manual lists the usb port as the serial connection. With most UPS devices that list the usb port as a serial power it usually means that the unit uses a usb to serial (rs232) adapter internally.
The Lifeline NAS devices support USBHID-UPS enabled UPS devices. Most APC models, dell, and eaton units can or do use this driver. This would be different than the usb connected serial link method.
I recommend contacting the ups manufacturer to confirm how the usb port on your ups unit functions and proceed from there.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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Upgrading HDs on ix4-300D

Hi there, I have a ix4-300D with 4 x 2Tb HD on R5, I would like to know if there is a procedure to upgrade the hard drives to new ones of more capacity without loosing the actual configured raid, I mean, not needing to pivot the data, and if this procedure exists, how safe it would be. One way or another, I want to upgrade to 4 x WD60EFRX or WD50EFRX, are those drives supported ? do I need any firmware upgrade? thanks

Hello lean296
The WD50EFRX 5TB disks can be used on the ix4-300d, see the updated approved drive list here. You would need to be at least running a 4.x.x firmware, it is highly recommended to be using a 4.1.x firmware though.
As for the upgrade process, you technically can replace one disk at a time an allow the unit to boot and reconstruct after every disk replacement, however this will only use your previous disk's capacity. To be able to utilize the full capacity of the new disks you should follow this guide and backup/copy your data before begining.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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Thumbnails missing ix4-300d after firmware upgrade

Eeverything was working well until the upgrade. I am using a WDTV live and the Ix4-300d together and accessing the NAS via media server on the WDTV. Tried restarting both and checking for updates but the WDTV has no thumnails anymore. I am not a techy but am stumped. Any suggestions

same issue here. i plan to finally call into Lenovo support on this; really annoyed w/the last firmware update. wish i woudl have just stayed on the prev version.

IX4-300D - Raid rebuild stuck?

Hi,
When I arrived this morning at work I found that my NAS (IX4-300D) was doing a RAID Rebuild
I can ping the NAS but I can't access via web interface, storage manager or SSH.
I tried pressing the "Display control buttons" to try to see some info, but i'm stuck at the massage "Support access is enabled" since I add SSH enabled, the dipslay only shows that message.
The problem is that I don't now if the raid rebuid is working, if its going to take long, or if its simply stuck.
Can I hard reboot ths NAS? Should I wait longer?
The rebuild is going for more then 1h30min but I can't be shure because it may as well started during the night.
I did not received any drive error massage.
The NAS has 4 drives with RAID 5 setup.
Can you please give me some light of what to do next?
UPDATE: After +1h or so the Disk Activity led stopped (it was flashing before) but the System Status led is still flashing.
Thank you

Thanks for the response.
I've been exchaging email with someone of the suporte team.
I hade to turn off the NAS, after booting everything seams OK, although I havent check all the data.
The suport asked me to send them a dump files, but i'm not been able to get it, its takes a long time and i've lost the session a couple of times.
I tried to keep the session opened by using the web interface from time to time, and after 2hours it was still processing the file, had to left work so don't know if in the meanwhile the file was created, but i dont think so.
I've sent them another email, but since its the weekend I will probably only get an answer next monday.
Meawhile if I can get this questions answered it woul be great:
I notice that the system only has 42mb on "/" could it be a problem?
Where does the dump file goes? Can it be genarated by terminal?
Thanks

Ix4-300d MPG AVI Thumbnails

Hi,
I have a ix4-300d runing firmware 4.1.108.32627. I am unable to, and have never been able to, get thumbnail images (jpg format) of DVD covers to display on either my PS3, Raspberry Pi (Kodi/XMBC) or Windows 7 machine running Kodi. I am able to play the video files on either machine without any problems.
In my "Movies" share I have a series of mpg/AVI files, each with a corresponding jpg file, with identical name (e.g Batman.mpg & Batman.jpg). On my previous Netgear NAS this allowed any machine to display the DVD cover image. It just doesn't work on my ix4-300d. I have even tried PNG image files.
Can anyone tell me what I need to do to get the images displayed?
Thanks

Hello macnero and parrish
As suggested here and here There is a Lifeline firmware SDK application for ARM based devices (EZ Media, ix2-ng/dl, and ix4-300d)
You would need to contact support in your region, advise support that you are having issues viewing coverart/Thumbnails via the built in Twonky media server feature and would like to get the SDK application for your device. This is to avoid confusion over missing icon thumbnails in the Lifeline web management interface, which is handled differently.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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http://support.lenovoemc.com/

Ix4-300d disk firmware

Hi,
I recently bought ix4-300d with 4 2TB ST2000DM001-1ER164 (firmware CC25). Already having updated the devices firmware I saw on this thread 1524192 "We do not recommend or see it necessary to update the firmware unless you have firmware CC37 or lower". Now considering I have CC25 and the latest version by seagate is CC4H I was wondering how to upgrade the drives. I am fairly technical but I do not want to void the warranty so was looking at an official solution.
Thanks

Hello gsharad007
LenovoEMC does not have a firmware (seagate firmware) update utility that will run through the ix4-300d. If you wish to update the internal hard disks' seagate firmware, please go to the seagate support page to download any updates and apply them to the disks outside of the ix4-300d chassis. This would not void the warranty on the ix4-300d.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
US and Canada: https://lenovo-na-en.custhelp.com/
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Lenovo ix4-300d and 4 Hd 6 tb red

Hi first of all sorry for my english,
I have 4 Nas ix4-300d,
3 with 4 green 3 tb Hd they work perfectly never have any problem in 3 year. I work in raid 0 because
I duplicate the files in other HH and I want the maximum of space available.
the fourt one I bought 3 days ago and I try to install 4 6Tb red wd inside it in Raid0 here is the problem...
I can't create shares becouse of this message :
"The selected function is not available due to the state of the pools"
So I look on the internet and see that maybe I can't work in raid0 if the disk is bigger than 4 TB (CRAP)
then I try to put Raid 5 ( the only I can choose beside Raid 10 ) but in 36 Hours the data recostruction
is only 19 % with 0 files on it.......................
Can someone Help me please?
Can someone give me some advise?
Did you know a Nas that work in Raid0 with 6tb and 8 tb disk?
Ty in advance.

Hello Nico84
1. The ix4-300d will probably be able to use 6 TB HDD's if only 2-3 were installed and depending on the protection mode( 2x 6TB disks RAID 0, 3x 6TB disks RAID 5). However the limitation your are running into is that the the ix4-300d's Marvell Armada XP 1.3GHz MV78230 processor is only 32 bit and has the 16 TB ceiling.
2. The ix2-dl and px class devices can officially support 6TB HDD's in RAID 0 or NONE.
3. Please check with these retailers/resellers about lenovoEMC devices in your region. Where to Buy
4. With any 32 bit system the capacity limit for a volume is 16 TB. With the ix4-300d the max supported is 4x 5TB disks in RAID 5, this would roughly yield a 15 TB volume.
What you are attempting with the 4x 6TB HDD's in RAID 5 would roughly yield a 18 TB volume, which is above the 16 TB volume ceiliing for the unit's processor.
Again using 3x 6TB HDD's should theoretically work in RAID 5 and yield about a 12TB volume. If you were to use just 2x 6TB HDD you should theoretically be able to have a 12TB RAID 0 array. Both of which would be under the 16 TB cap.
If you are fully intending on using 4x 6TB or larger disks, then a px class unit will need to be used.
I hope this better explains the situation you are having.
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Lenovo ix4-300d - Data protection is being reconstructed gets stuck.

Hi experts,
After a power loss my Lenovo IX4-300d went on a "Data protection is being reconstructed" phase. This process never ends because it gets stuck at a certain % that changes every time I power on the IX4, at this point it becomes unresponsive and I have to unplug the power cord. I´m using RAID 5, so theoretically there is more than one drive failing. I am not an expert of course, just googled this, I don´t even know if its right.
In the other hand there is nothing stating a HD failure in the logs or the system status of the IX4.
So, how can I identify which drivers are failing in order to replace them?
Could this be a logical failure and be fixed by formatting the drives?
Any additional comments or recommendation? I am able to access my data while it´s "reconstructing" so I am moving my things out of the nas.
Thanks
EG

You can try rebooting with one drive removed at a time. If you are having one drive fail you should be able to boot with it missing. You should also check to see if you are still in warranty and call tech support. They will be able to assist in diagnosing the issue and replacing drives if needed.
Contactos — Latinoamérica

Cannot update to Firmware version 4.1.108.32627 on ix4-300d

Just bought an ix4-300d with 4-3Tb drives. I cannot update Firmware to the latest version. After uploading to the NAS, when I click 'Apply' or 'Apply all pending updates", I see a message that says "The update file is being decompressed". After several seconds, I then receive dialog box that says, "Error – The software could not be updated."
Any ideas what the issue could be? Are there any log files to look at?
Current Version: 4.1.102.29716
Upgrade to: 4.1.108.32627

Hello dcsantis
Check the event log for any abnormal storage alerts such as degraded storage, recoverable errors, missing drive alerts, etc. Those sort of alerts could contribute to the firmware update issue.
Some basic steps to try for the issue:
Re-download the update file again and check the md5 checksum from the download page. If the checksum fails, try downloading from a different browser or computer and check it again.
Try uploading and applying the file using a different browser or computer.
Try re-seating all disks with the unit off, then try uploading and applying the update file again.
Try swapping disks 1 and 4 to opposite bays, then try uploading and applying the file again after booting.
LenovoEMC support should be contacted to create an incident if the above steps do not work.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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Access Denied ix4-300d

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