Access is denied error when launching HFM based Financial Reports

Question

When attempting to run Financial Reports where the data source is an HFM application, users sometimes get the following error(s):
Access is denied
<BR>Access is denied
Sometimes the error is more detailed:
1001:datasourcename=HOLX;errorMsg=Access is Denied. <BR>Access is denied. (The more detailed error is followed by references to POV members display names and member names, etc.)
The error is intermittent and cannot be easily reproduced. Sometimes users get it for hours at a time, other times they can log out and log back in and run the report fine. The users are running the reports via Workspace.
We are running the following versions, and Web Logic is our application server.
HFM Server: 9.3.1.3
Workspace: 9.3.1.0
Financial Reports: 9.3.1.0
I did increased the JVM heap size allocation on the Reports server from:
-Xms512m
-Xmx1024m
to
-Xms768m
-Xmx1280m
That setting change appears to have made the issue not appear as frequently, but it is still occurring. I may have bandwidth to increase the heap size limits to 1024 and 1536.
Any advice and / or help would be appreciated! The fact that I cannot easily reproduce the error and the lack of references to it in the application logs are making it very frustrating!

Answer 1

We had gotten this exact same error with some users getting it, some not getting it, and other users getting it sometimes.
We were told it happened when a certain number of users are in HFM reports at the same time.
To fix it you need to do the following on the HFM production servers (Foundation/Core Servers, Application Servers, and Web Servers)
Apply registry changes to prod servers:
On the server click Start, click Run, type regedit, and then click OK
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Rpc
Click the Edit menu, point to New, and then click DWORD Value.
Type Server2003NegotiateDisable as the name of the new DWORD Value
Right-click Server2003NegotiateDisable, and then click Modify.
In the Value Data box, type 1, and then click OK.