Access Manager Failed to Connect to Directory Server

Dear All,
I have problem with Directory Server connection in Access Manager. This happened in Production site, all application that integrated with Oracle Access Manager (OAM) for Single Sign On are not accessible after the Directory Server connection problem occur in OAM. The problem has only started occurring suddenly, before it the all service including the OAM and Directory Server is running well. Below are the error messages that appear in WebGate log file (ohs1.log) and OAM log file (oblog.log) :
>> OHS/WebGate (ohs1.log) :
[2014-01-21T09:25:12.0053+07:00] https://community.oracle.com/OHS https://community.oracle.com/OHS-9999 https://community.oracle.com/apache2entry_web_gate.cpp host_id: <WEBGATE_HOSTNAME> [host_addr:10.10.254.178] [ecid: 004w76rlRYt0NuapxKL6iW0000sE001oGY] The host and port from the requested URL could not be found in the Policy database. Check if the corresponding directory service is up.
>> OAM (Oblog.log):
2014/01/15@03:12:23.833746      [30573 30606 | tel:30573%20%20%2030606]   DB_RUNTIME      ERROR  0x000008C1      ../ldap_connection_mngr.cpp:443 "Failed to connect to directory server" lpszHost<LDAP_HOSTNAME_VIA_LOADBALANCER> port<LDAP_PORT_VIA_LOAD_BALANCER>
The OAM using the Load Balancer between the LDAP Directory Server to OAM's component. When the error appears, there are no problem with the Load Balancer and all of Directory Sever services is up. There are two Directory Server servers in Multi Master Replication and 14 WebGate servers that integrated with OAM. Is there a limitation number of WebGate for integrated to the OAM?
I have tried to set some parameters in OAM configuration to solve this problem. I set the Maximum Connection of Directory Server parameter to 10 value (in OAM Console), the LDAPOperationTimeout paramater to 1 hour value and the LDAPMaxNoOfRetries parameter to 2 value (in the globalparams.xml). After set these parameters, the error is not appear in some days, but suddenly appear again in the same error message. May be set these parameters is not appropriate solution for the problem or the value that I set is not correct. Any experience with this?
I still don't know what the root cause of this problem. Restart all of OAM services (including the WebGate) is temporary solution when the error appear.
Any idea for this problem?
Thanks in advice.

Hi Jun-Y,
Thank you for your answer.
What do you means with the Directory Server's idle timeout is the "Idle Timeout" parameter in LDAP Client Control Settings?
I use Oracle Directory Server Enterprise 11.1.1.5.0. Now, the Directory Server's idle timeout parameter is "unlimited" value.
If the idle timeout of the load balancer set 1 hour, it means that I must change the directory server's idle timeout to be less than 1 hour. Isn't right?

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