Access to app store blocked by app window
I need sotware, e.g. DivX, to run a video in my keynote folder but cannot access my app store to find it because a window for the last app I downloaded is superimposed on the app store window and I cannot remove it. See screen shot below.
How can I exit this window and how can I run a video in .avi format?
Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
Similar Messages
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Accessing the iTunes Store crashes iTunes (Windows XP)
I run iTunes on XP. Over the last month, I can open iTunes just fine. But as soon as I access the iTunes Store, I get a Windows error message (that iTunes has encountered an error and needs to close, etc.). I looked in the event monitor and it usually says that the module that crashed is unknown, though a couple of times I have seen the javascriptcore.dll file listed as the faulting module.
Usually, it will crash when I get to the halfway point of opening the store. Upon rare occasion, I can get to the point of searching, but as soon as I choose a result, iTunes crashes.
I had this to happen one time before and it resolved itself. It happened again a couple of months ago and I followed the Apple approved steps to cleanly uninstall and reinstall all products related to iTunes. It worked for a couple of weeks and started up again.
Additional facts: Podcasts update just fine, as long as I don't try to go to the podcast site. Also, I have Safari installed and it also crashes almost immediately when opening.
I really need to find the root cause, especially if Apple wants me to buy anymore stuff from the store!I looked in the event monitor and it usually says that the module that crashed is unknown, though a couple of times I have seen the javascriptcore.dll file listed as the faulting module.
Hmmmm. If we can trust the second sort of message, you've got a problem with your Apple Application Support.
What version of iTunes are you currently running, Cha? -
when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing this?
Hello katyhale,
I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
If you are getting a white screen when accessing the iTunes Store and using a Windows computer, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store, I recommend the following article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M. -
In App Store I'm blocked on the window of a certain application, not possible to get out of it
In App Store I'm blocked on the window of a certain application, not possible to get out of it
Try closing the App Store app via the iPad's multitasking bar and see if it works ok when you re-open it :
iOS 7 : double-click the home button to open the taskbar, and then swipe or drag the App Store app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
iOS 6 and below : from the home screen (i.e. not with the App Store 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the App Store app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't fix it then you could try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. -
My daughter continues to request a new password when I change it so she can access the App. store and download stuff with out my permission? What can I do to block the app. store on her itouch or stop her from being allowed to change the password?
Hide the App store via Restrictions. See:
iOS: Understanding Restrictions -
How do I access apple app store. The doc icon bounce forever & when the page finally appears, it is just blank?
1. If you haven't already done so since this started, log out and log back in, or restart the computer. Then try again.
2. Otherwise, if you're using "LittleSnitch" or any similar third-party software that blocks outgoing network connections, remove or disable it according to the developer's instructions and test.
3. If possible, connect to a different network and test.
4. There are reports that resetting the PRAM may solve the problem in some cases. I can't confirm. -
I cannot access the Itunes store, but I can update my apps.
I cannot access the Itunes store, but I can update my apps. I have checked the following per Support:
http://support.apple.com/kb/TS1368
These articles have helped other users resolve connection issues:
Using MSCONFIG to troubleshoot conflicts in Windows Vista
http://support.apple.com/kb/HT2292
iTunes for Windows: iTunes Store Connection Troubleshooting
http://support.apple.com/kb/HT1527
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
http://support.apple.com/kb/TS1379
iTunes for Windows: Could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470
iTunes for Windows: Can't access the internet if proxy settings are incorrect
http://support.apple.com/kb/TS1490Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
Now launch your iTunes and see if it is working now. -
Why can't i access my app store on my iPod?
Why can't i access my app store on my ipod 4th generation? I click on it and it won't let me access my app, itunes, or any app like social media apps with internet, but I can still access my games that have internet. It confuses me and i dont know what to? I found it didnt work because i wanted to get a game one day that i saw people playing thought it was cool, and wanted to get it. It didnt work and said cannot connect to iTunes store. So i thought i was because i was at school and my school has a filter and it has been blocking alot since its really close to the end of the year, but when i went home and tried to get into it. It still didnt work. So if anyone knows how to help can you please help. Thank you .
Try this:
Quit all apps: Double tap the Home button, hold an app icon until it wiggles, tap for each open app, double tap the Home button again
then
Reset: Hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears (no data will be lost) -
Since updating my phone to IOS 6 I cannot access the itunes store and the app store sends me to the China one.
I am temporarily in China and have put a Chinese SIM in my phone. Is this why?I have still got the problem, I have tried every thing suggested, I think it has something to go with my apple sign in, when signing in & putting in password it just goes grey as though I haven't signed in no error???. I can sign in to this forum with Apple ID, I am a beginner please any suggestions, I did try to make a new Apple ID, put in all detail credit card etc but I can not find it & no confirmation. IPad will be flying out of the window if I can't get it sorted.
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I cannot access the app store with my ipod 4g, can any one help me please?
For some reason i am unable to access the app store on my ipod touch 4g or even syn on the pc the app that i have down loaded. Please help me.
What happens when you try? Error message?
Have you synced apps from that computer/iTunes library? You can only sync apps from your one syncing computer. -
I cannot access my app store after upgrading to Mac Os10.8.2
I have problem accessing to the software update or the app store. This all happen after i upgrade to MAc OS 10.8.2 and certain software upate. Now i cant access the app store. Everytime i click on it, it just bounce for a few second then stop. Another issue is 'finder'. I cannot access the download or my folder in 'finders'. Help....
Yes, if you can follow mcgerbs advice and re-install OS X. There isn't any archive & install selection in 10.8.
Boot up holding command-r keys into your Recovery Volume.
The screen should give you these choices...
Restore from TM backup
Reinstall Mac OS X
Get help online
Disk Utility
First run Disk Utility Repair Disk, if you get errors run until no errors reported or reports "the disk cannot be fixed". Then, choose Reinstall OS X. This will be an install "in place" and shouldn't effect any of your own data or settings. -
The phone has been restored from settings from an old iPod Touch. The Apple ID username there worked well then, but I have since updated that. The email is no longer useable (university) and the passwords I have tried do not work - nor should they since I have updated my Apple account. Again, it's only when I try to access the App Store on my iPhone does this Apple ID problem surface. Please help! Thanks.
Settings -> Store --> AppleID
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I have moved permanently from the US to live in the UK. when I try to download a UK app I am often told that I cannot use a UK Apple sstore, only a US store. I need to access various UK stores how can I deal with this?
Try here
http://support.apple.com/kb/HT1311
when you have UK Cards etc best to change as well -
How can I access my App Store now I have changed my apple ID
How can I access my App Store now I have changed to a new apple ID?
That wasn't a very good idea. Apple does not transfer content from one Apple ID to another or merge Apple IDs. Not for anyone. All of the content that you got free or bought with the old ID is forever associated with that ID. You cannot redownload or update any of it without the old Apple ID.
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i still have 5 Gb icloud storage but 2.1 gb on iphone I want to upgrade to 6.0 but need 2.6 gb on my phone can i use icloud to free up some space and still access the apps that I store there on my iphone.
No.
You need to delete content from your iphone.
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