Access to app store blocked by app window

I need sotware, e.g. DivX, to run a video in my keynote folder but cannot access my app store to find it because a window for the last app I downloaded is superimposed on the app store window and I cannot remove it. See screen shot below.
How can I exit this window and how can I run a video in .avi format?

Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

Similar Messages

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    I run iTunes on XP. Over the last month, I can open iTunes just fine. But as soon as I access the iTunes Store, I get a Windows error message (that iTunes has encountered an error and needs to close, etc.). I looked in the event monitor and it usually says that the module that crashed is unknown, though a couple of times I have seen the javascriptcore.dll file listed as the faulting module.
    Usually, it will crash when I get to the halfway point of opening the store. Upon rare occasion, I can get to the point of searching, but as soon as I choose a result, iTunes crashes.
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    I looked in the event monitor and it usually says that the module that crashed is unknown, though a couple of times I have seen the javascriptcore.dll file listed as the faulting module.
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    What version of iTunes are you currently running, Cha?

  • TS1368 when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing

    when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing this?

    Hello katyhale,
    I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
    If you are getting a white screen when accessing the iTunes Store and using a Windows computer, I recommend reviewing this article:
    Apple software on Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123
    If you are still not able to access the store, I recommend the following article:
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • In App Store I'm blocked on the window of a certain application, not possible to get out of it

    In App Store I'm blocked on the window of a certain application, not possible to get out of it

    Try closing the App Store app via the iPad's multitasking bar and see if it works ok when you re-open it :
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  • My daughter continues to request to change the password so she can access the app. store and download stuff with out my permission. How can I block the app. store from her ipod or change it so she has no access to it?

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  • I have a mac desktop which is 10.9.1 since downloading Maveric. Now it is slower and cannot access the app store. What do you suggest?

    How do I access apple app store. The doc icon bounce forever & when the page finally appears, it is just blank?

    1. If you haven't already done so since this started, log out and log back in, or restart the computer. Then try again.
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    I cannot access the Itunes store, but I can update my apps.  I have checked the following per Support:
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    These articles have helped other users resolve connection issues:
    Using MSCONFIG to troubleshoot conflicts in Windows Vista
    http://support.apple.com/kb/HT2292
    iTunes for Windows: iTunes Store Connection Troubleshooting
    http://support.apple.com/kb/HT1527
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    iTunes for Windows: Could not establish a secure connection to the iTunes Store
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    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
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  • Why can't i access my app store on my iPod?

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    Try this:
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    then
    Reset: Hold the Sleep/Wake and Home buttons and don’t let go until the screen goes dark and the Apple logo appears (no data will be lost)

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    Since updating my phone to IOS 6 I cannot access the itunes store and the app store sends me to the China one.
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