Access to apple care
I have apple care. I am working overseas and when I type in my phone number it says it is not a valid number. I can't find an email address. How do I get support?
You can have someone call you, if you have a working number. Hope this helps.
Regards,
bettyfromcalifornia
Similar Messages
-
Good Evening, I bought a Mac Book Pro in Miami and = with Apple Care thatwas recorded in the Apple Store - Lincoln Road. Now I can not get access toApple Care here in Brazil. Someone tell me what happens? Please help mesolve this problem.
Call Apple Care
-
Trying to get my Windows 7 PC to access the USB Drive that is connected to my Time Capsule. I have a Fat32 Formatted USB drive connected to a 2TB Time Capsule and I'm trying to get access to that drive from a Windows 7 PC. I've attempted to map the network drive (based on some 3-4 year old articles I could find online) but any time I access a file from the PC, the Time Capsule "freaks out" and disconnects all connections to it which forces me to unplug it to restart the Tim Capsule. I'm at a loss now as to what to do.
Spent a few hours talking to Apple about this and much more. Apple Care can't or won't help with this particular problem (the guy I talked to, as nice and helpful as he wanted to be, had no experience supporting their hardware in a Windows environment).
Someone has to know how to fix this so, PLEASE, help if you can!First off, Archon23, what you want to achieve is possible. I have access to both my Time Capsule (TC) and the USB drive connected to it, from a Win. 7 and Win. XP machine.
Here is what I see from the Windows side of things:
From My Computer - TC USB Drive (Y)
From Windows HomeNet - Time Capsule:
Now getting there is the trick.
One caveat before proceeding: I am not well versed in Windows Networks, Windows Sharing and Firewall settings so some of the following may not be elegant, may not be absolutely required, and may not be the best way of getting there. But it is what I did to see both the TC drive and it's attached USB drive on the Windows side of my network..
1.) First, I added Airport Utility to the Inbound rules of Win 7 Firewall
While poking around my Network Sharing and Firewall settings trying to figure this out, I got a Pop-up recommending I do that. AND I did that. Oh, and while you are at it, make sure you have a Home network established.
2.) Next, on a hunch, I installed a USB Wi-Fi Adapter (under $20) to my Win PC, enabled that Wi-Fi connection and disabled my Ethernet connection. I was getting no where on this matter with my Ethernet connection to a DSL Gateway. But with a Wi-Fi connection to my AirPort Express Base Station, I made progress.
3.) Finally, while poking around my Network Sharing Center some more, one by one I started the various network device Setup Wizards in there, and Trouble Shooters, to find the elusive TC/USB devices in question...AND voila, it worked. And it's stable, been this way for going on two weeks now.
Good luck. -
How do I purchase these tools for apple care technicin training
How do I purchase the tools for the on line course in apple care technician training? Can I get access to an old computer from Apple to work on?
If by "tools" you are referring to physical tools, you can buy tools through any standard tool seller or electronics parts supplier. I'm not aware that Apple sells tools, though I may well be wrong. I've never been a member of the certification program so I don't know all the features of the program.
Apple will not sell you discontinued computers. If you need a computer they no longer sell in the Apple Store as new or in the refurbished section, you'll need to look to independent dealers or private sellers.
Regards. -
Apple Care vs Verizon's Total Equipment Coverage
Which makes more sense for a 32GB 4S?
Depends on the person. Are you accident prone? Would you want to (or be able to) pay full retail for a replacement phone if you damaged it in some way that wasn't covered under the 1 yr manufacturer's warranty? If your answer is yes to that then you might want to get the TEC coverage. If you aren't worried about damaging or losing your phone and you can afford to or wouldn't mind paying a lot for a replacement then skip it. Apple Care...do you need access to customer service over the phone more often than not? If so, Apple Care is good...otherwise, after the initial 90 days you will have to pay for phone support calls. If you worry about defects occurring after the 1 year warranty then Apple Care gives you that extra year. Just depends on what your needs are. I didn't get either...I was willing to risk the need to buy another phone if something happens. I also prefer to pay what I would for monthly coverage to a savings account set up to cover "luxury item rainy days" (things like my wireless phone that isn't required but I want it versus rainy day savings for home or car repairs for example).
-
I shattered my phone and does not turn on I have apple care. How much would it be to replace it?
I have an iphone 4s and I dropped it down some steps and its completely shattered and does not turn on. I have apple care. Does apple care last for 2 years? I replaced it once before with no charge. Would I be charged this time? Please help.
You have AppleCare or AppleCare+. If you have regular AppleCare, accidental damage is not covered. It will cost you $199 for a replacement. If you have AppleCare+, and you're within 2 years of buying the original phone, then you can have it replace for (I believe) $49. That was the quoted replacement price when AppleCare+ first started being sold.
-
Have no access to apple id email account hacked how do i get my music back?
Hello,
If anyone can help me I would greatly appreciate it. All my microsoft email accounts or any email account I have ever own was hacked back in 2009. Now I would really like to be able to get all the itunes music I purchased but I don't have access to the email account it is associated with. Not even sure which one it is. I spoke with Apple on the phone and they informed me that every email account I thought was listed with my Apple id never was. Also that my apple id revolved around a hotmail account. I had no clue because I don't recall ever associating it with one. Needless to say I can't access or close my hotmail accounts due to something about them being associated with a microsoft account. STill not sure what they are talking about. I have been trying for years to close my email accounts or access them but so far nothing. They are being used just not by me. I did send a letter to Microsoft for support welll that was a waste of time.My question is how do I get the 100s of songs I paid for when I can't access my orginal apple id? I can't get past the birthdate for security questions and apple can't help me. Last October I spent hours on the phone with apple and they sent me a reset password email to my internet provider Fibrant. Sad thing is I never got it until about 3 weeks ago. Alittle to late. I assumed someone or something kept it from me so I could not access my apple id. The only thing I have as an apple id is an expired . me account. You would think that would be enough to prove the music I purchased was listed with that me account and one time but nope its not. I just need to know how to get access to my apple id the original one. I have went out of my was to get a mac computer and apple router , I also took all my microsoft pcs and got rid of them. But it doesn't matter because evidently who ever third party or what not that has my apple id is associated with microsoft. I didn't even realized all my music on my ipod was formatted for windows. so I try to restore it and I lost a 100 and some songs. I bought itunes match last october and that was a waste I am not sure but I think it was associated with microsoft too. When I speak with apple on the phone they usually say that account doesn't exist. Or that there is no record of the hours I spent on the phone speaking with them. Or they can access the case number but there are no details. If someone has a good idea of how I can reclaim my orginal apple id besides my old @ me account I would greatly appreciate it. I can't get pass the birthdate that states is wrong and if i get a reset email it seems to be intercepted or something. Please help.
Thanks,
Suzanne Stegall McCabe
UnitedSTates
Eastern time zoneI did back up my computer and then put everything back on ( or so I thought) but it did not work properly ( I don't know why) maybe I hit the wrong button, but know on my back up for iTunes it is the one I have on my computer now without all my music and photos. Guess I'll just have to start again, I did manage to work out how to get any purchases I got from iTunes. So it's just all my own music bit of a bummer really but still you live and learn, so I'm told.
Thanks for the help thought much appreciated. -
My Display Only Works Part of the Time and Apple Care Won't Help Me (Long)
I bought my computer at a discounted price because it was a restocked item, but was it really worth it? I'm beginning to think not. I saw that it had one stuck pixel, but saving that much money on such an expensive computer, the pixel hardly seemed like a travesty. However, I think I've discovered the real reason why the last owner gave up such a seemingly exceptional piece of hardware...
After about a month of flawless operation my "new" computer started to act a little strangely. It wouldn't always go to sleep when it was scheduled, the screen saver wouldn't always come on by itself...things that I though a simple PRAM reset, SMC reset, or disk permission repair would fix. After countless attempts at all three "fixes" I was still having problems...a few days after these problems started occuring something even more drastic happened: My computer would turn on (the little light would come on, I'd hear the fans start running and the start up tone) but the screen would remain black. I tried several PRAM and SMC resets as suggested on this forum, but the screen continued to come up black for about an hour. That's when I called Apple.
The Apple Care specialist on the phone asked me for the serial in which I had to lift the computer up to get (since I obviously couldn't read it off the screen). She suggested an SMC reset which, I explained to her, I had tried already but it hadn't worked, however, I was willing to give it another shot. Oddly (and rather annoyingly) enough it worked, and for a short amount of time I was happy...until it happened again...another call to Apple...and again...and about 3 or 4 calls to Apple Care later, they suggested that I go in to an Apple Store to have it looked at.
The Apple Specialist made an appointment with me to meet with an Apple Genius the next day at 4:30PM at a store about a mile away from my house. The next day I lugged my 24" iMac through the local mall (I'm female, 5'2", and I weigh about 108 so it wasn't too easy of a feat) to discover the apple store was CLOSED for the next few days so that they could "make the store better." I called Apple Care on my cell phone right there in the mall and asked them what was going on. Didn't they know that this Apple Store was closed? The man I was talking to said that they knew and he wasn't sure how the person I had talked to just the day before had signed me up for an appointment when he hadn't even asked for my e-mail address. It was most bizarre. This man made an appointment with me for later that same day at an Apple Store about 45 minutes away from where I live. I didn't want to go, but I'm a college student and I was a desperate for my computer to work again.
Shaking around in that box must have brought it out of it's strange seized-up state because as I brought it out for the Mac Genius to look at it turned on for him no problem. Quite a frustrating problem because it's so spontainious that it keeps making me look like either a liar or a fool. He said he'd run an 8-hour diagnostic check on it and I could pick it up the next day. So the next day I waited for their call but I got none. I called them and they said that they were still running tests and it'd be ready the next day. The day after, about an hour and a half before I had to go to work, they called me and told me my computer was ready. They said they had ran a 24-hour diagnostic and everything was working fine but they said they'd run more tests if I wanted them to. I'm a full-time college student and I need my computer for just about all of my classes, so I declined more tests and told them I'd pick it up right away. I dashed over there to pick it up and dashed back as fast as I could (and I even made it to work on time...but just barely). Later that night I found that they had accidentally left their diagnostics CD in my computer (I called them about it and they said that would like it if I would bring it back...I still haven't mailed it).
All was fine and good (well, just okay...it still had problems with its sleeping and screen-savering) with my computer until yesterday. I got that black screen again upon start up....but this time my "fixes" worked after a few tries. There were no more problems for the rest of yesterday.
However, today I came home from school and go to start up my computer and the screen turned on and I saw the little mac symbol and that little circle of bars...but then it froze. I held in the little button to force a shutdown and when I started it back up again I was greeted by my good old friend, Mr. Black Screen. Just wonderful. I tried my "fixes" but today I didn't get lucky. So while I was holding in the button to start up my computer (again) and give it another go, I held it longer than I was supposed to and the little on light began flickering. Then I heard this unpleasant tone that lasted a few seconds before stopping and treating me to the startup sound. This time the screen turned on. Yay! I go to call Apple to find out what I had just done, and I find out that my 90 days are up and unless I wanted to pay $50 for them to be puzzled by my issue once more or give them $300 for not quite 3 more years of service, I'd have to lug my computer to an Apple Store or post here to get help. Thanks a lot Apple Care.
My "new" computer cost me almost $3,000. It should work the way it's supposed to. I need it to last me no less than 6 more years, but with the problems I've had with it in the first 3 months (which seem only to be getting worse and more frequent), I don't know if I'm expecting WAY too much out of it. I've been a loyal Apple user for 13 years and out of the 5 computers I've had in that time I've never had so many problems (actually I've never had any problems, at least nothing really serious; I'd never even called Apple Care before this). I'm a fairly experienced user (I'm not a Mac Genius or anything, but I know the ropes) and I am sure this is not normal behavior for an Apple computer (or any computer of that matter).
I'm so frusterated I'm not sure what to do. What's wrong with my computer? How can I get Apple to help me? How can I get Apple to even believe me? Any advice would be greatly appreciated and thank you so much for reading my very long (and rather dramatic) story.Thanks for reading and thanks for the advice. Perhaps I'll ask them about it next time this problem occurs, although carrying the thing through a mall that is only about a mile away is the least of my worries. I'll do if it is both free (I don't make enough at my job to pay for such a service) and relatively speedy, although I'd hate for them to come over and for the computer to work properly (as bad as that sounds). It'd be a wasted trip and nothing would get fixed.
I'm contemplating videotaping myself performing my "fixes" on it the next time I have this problem. -
My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.
Warranty on iPhone is not international, but valid only in country of
original sale. Since you purchased the iPhone in Australia, your warranty
is valid only in Australia. You must either personally return the iPhone
to Australia for evaluation and possible replacement or sent it to someone
in Australia to take into Apple for the evaluation. Apple will not accept
international shipments for repair nor will Apple ship out of the country
after replacement.
Sorry to be the bearer of this news, but it is the way iPhone warranty and
replacement has always worked. -
Can't access the "Apple" icon in upper main menu to shutdown my MacBook Pro running 10.6.8! Also can't open a new finder window and main menus such as File and Edit are sluggish to open or don't open at all. Doesn't happen each time I attempt to shutdowCan't
There are some keyboard commands (shortcuts) you can use instead of having to go to the Apple menu -
Control-Eject This brings up the Restart-Sleep-Cancel-Shutdown window.
Command-Option-Eject This puts the machine to sleep.
Command-Control-Eject This closes all apps and restarts the machine.
Command-Option-Control-Eject This closes all apps and shuts the machine down. -
How can I set up my 4s so that when I need to access my apple account to either download an app, update an app or buy something then I need to just put in my password? This is how my 3s worked but the 4 s seems to have stored all my details so I don't need to log in. My young son sometimes plays games and I dont want him to accidentally buy stuff. If I log out then each time I need to go back in I have to put in all my account info. Not just my password.
Any ideas?Depending upon what version of iOS that you have on it then you might have a Settings > General > Restrictions > Require Password setting on it - if you do then set it to 'Immediately'
-
My power cord is broken, can i get a new one if im covered with the apple care protection plan?
does anybody know if i can get a new power cord if im covered with the apple care?
Depends on how it got damaged. have a look at this thread:
https://discussions.apple.com/message/2630756#2630756 -
How do I switch apple ID accounts on my iPad w/o paying $20 for apple care ?? Smh
I forgot to add that I want to switch accounts in iTunes and it won't let me because of security reasons , who can I get ahold of w/0 paying $$ for help?!
-
I have recently had something really odd happen within iphoto. My photos from May-Oct 2013 appeared to be missing from my primary Iphoto library.
last night I was trying to find any additional Iphoto libraries on my Imac... I could not find them... but then somehow the May-Oct 2013 library showed up and now I cannot find the "current" primary Iphoto library. I sought help from apple care today but no solutoin from them after 2 hours trying. I have timemachine that backs up my Imac each day to an external hard drive. When I open Iphoto while holding down the "option" key - it lets me choose which Iphoto library... but only (1) library comes up... I can't figure out what happened - but it seems that I must have more than one Iphoto library because yesterday I was able to see all my photos except the "gap in dates" from May-Oct 2013. Today - I can only open a Library called Iphoto2014... and it contains the photos from the gap in dates. I can't "see" any other options to open photos... but just yesterday there appeared to be a different library available.
Any advice or steps i should take to locate my missing photos - would be soooooo much appreciated.I have recently had something really odd happen within iphoto. My photos from May-Oct 2013 appeared to be missing from my primary Iphoto library.
last night I was trying to find any additional Iphoto libraries on my Imac... I could not find them... but then somehow the May-Oct 2013 library showed up and now I cannot find the "current" primary Iphoto library. I sought help from apple care today but no solutoin from them after 2 hours trying. I have timemachine that backs up my Imac each day to an external hard drive. When I open Iphoto while holding down the "option" key - it lets me choose which Iphoto library... but only (1) library comes up... I can't figure out what happened - but it seems that I must have more than one Iphoto library because yesterday I was able to see all my photos except the "gap in dates" from May-Oct 2013. Today - I can only open a Library called Iphoto2014... and it contains the photos from the gap in dates. I can't "see" any other options to open photos... but just yesterday there appeared to be a different library available.
Any advice or steps i should take to locate my missing photos - would be soooooo much appreciated. -
I tried all my head phones and its the left side. This happened to me before, and I got a new one. I need help what I do? How do I fix this problem. If they do give me a new one do I have to buy the Apple Care again. Can they fix it. Wht am I doing wrong? Am i Putting the headphone in my ipod wrong. What is it? Ughh!!! This is annoying!!!!!
Well if the same problem happens to all your ipods, it makes me suspect that there is something wrong with your headphones, as it would be a strange coincidence that all the ipods have the same problem.
Unless the ipods have the same problem with different headphones!
Maybe you are looking for
-
Looking for the correct Adobe product
Not sure if I'm in the right forum, but here's what I'm needing. I want to be able to create some user forms that will contain basic client information entered into text boxes, and will also contain check boxes and drop down boxes for selection of ty
-
Hi I've a requirement for a XI Inbound Order that I need to check for each MATNR on the Order Line it's associated Division (SPART). Once I know the Division I'll then split up the Order per Division. Can I from my BPM collect the message, call a RF
-
I Have found a bug in iOS 7.1 on iPhone 4S ? What should i do ?(i'm french)
I Have found a bug in iOS 7.1 on iPhone 4S, what shoud I Do ? (i'm french)
-
I got an error message Nr 1015 when I tried to update my Iphone to latest Itunes.What to do?I can´t use the phone now! Yours Christer Jansson
-
Hi, The users in my company scheduled our crystal reports for daily, weekly, monthly, yearly for many different purposes. When I add a new parameter to a report existing schedules do not see the new paramater and it is not possible to update a schedu