Access to business partners denied.User "so and so" is not a sales employee

Hi all,
I was trying to create a snapshot in outlook in a users computer but unfortunately the system displays a strange message:
Access to business partners denied.User "so and so" is not a sales employee
The user is a member of Sales Employees/Buyers-well what i mean is that the sales name is there but not user name ie Frank Blank is there but not FrankB for example.
Any ideas ?
Thank you,
MB

Hi Matthew,
Interesting message as we use the O/I ad-on... on the EMD record, go to the Membership tab and add 'Sales Employee' under "Role" to the EMD record. Shot in the dark but that's all I got.
HTH,
Heather

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Access to business partners denied.User "so and so" is not a sales employee

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