Access to istore causes blue screen crash

I am running an ipod and itouch - PC is Windows XP.
With the newest version of itunes, everything works fine between itunes on the PC and the devices, EXCEPT trying to access the store for music or podcasts. I see the headings of the store displayed, then I get a blue screen crash. This happens with the devices attached, or not.

The first thing to do is get the error codes from the crash.
Here is an older post from b noir that explains how to find the error codes.
http://discussions.info.apple.com/message.jspa?messageID=1422425

Similar Messages

Clicking on firefox icon causes blue screen crash

This began Friday, Feb. 25, about mid day. The only changes to the system that morning were an update to an Adobe plugin, either Flash player or Shockwave, I'm not sure, and an update to the Scottrade Elite desktop trading app. Both of those changes occurred about 0900. The problems began about 1130 when the system, Windows 7 Home Premium had a blue screen crash. From that time on, I have uninstalled each of the apps mentioned. I cannot open Firefox to work on the plugins becuase every time I click on the icon I get a blue screen crash with the words "Page fault in non paged area" at the top. I've also uninstalled and reinstalled the Firefox app with no apparent beneficial effect. The Scottrade trading app has been reinstalled and works well, causing no further probs.

Hello mrcart,
i think it is unlikely that firefox itself is causing an operating system crash, i had some time back an similar issue where a system of a friend of mine was crashing while using IE - thats the only app he used ... the system in his case had faulty ram, and i suspect you are facing some sort of hardware problem or faulty device driver.
Please read this (also lists steps what you can do):
http://technet.microsoft.com/en-us/library/cc957625.aspx
(personally) I would suggest you start by checking your ram, you can do this in two ways:
Search in your Windows 7 Start Menu for "ram", you should find something like "Diagnose your computer´s memory problems"
... Or, you use the memtest86+ tool from here (e.g. download the iso, burn it and boot from the cd):
http://www.memtest.org/
Check your eventlog for errors (e.g. disk errors, timeouts, etc).
If you cannot track the problem down (i would suspect a hardware problem or faulty device driver ... e.g. it could be your video card driver doing something wrong) you should seek help at your computer manufacturer, an experienced friend, or using some forum.
kind regards,
John Kirk.

Blank CD's cause blue screen crashes?

I\'m running W7 on a Pavilion Slimline s5213w using HP DVD R 16x 4.7Gb Data disks. The problem is that with brand new, straight out of the box cd\'s, about half of them work and half cause an almost immediate blue screen crash. All I do is insert a disk and then in Computer either double click or right click the cd reader and Computer freezes. Then no matter what I do I get a blue screen. This problem seems to be in the disks and not the drive but I can\'t see how a disk could be so poisonous to the computer unless there is something wrong with the disk software. Any help would be appreciated.
This question was solved.
View Solution.

Hello JCV,
You’re having problems with the computer crashing every time that you try to use a disk.
Go into device manager and uninstall the DVD drive. There could be a problem with the driver.
Here is a link to device manager.
Also go to HP.com and update the optical drive.
Here is a link to both updates.
HP MediaSmart DVD Application Update
LightScribe System Software Update
Let me know how everything goes.

Cisco VPN Client causes blue screen crash on WindowsXP Pro (Satellite M30)

Hi there,
I've got a Satellite Pro M30 running Windows XP Professional.
After starting a vpn Tunnel via a Cisco VPN Client (Version 4.6 and 4.7) the system crashes with a blue screen.
I can see that the key exchange is successful, but immediatly after the vpn connection gets established Windows XP crashes with a blue screen.
Has anyone an idea, how to solve this problem?
Maybe by device driver update? And if so, which driver should be updated?
Kind regards,
Thorsten

Hi R2D2 (and anyone else)!
1st of all (concerning your link) - I'm not using the wireless adapter.
I am connectet via 100Mbit via network-cable to my hub (all RJ45 TP Cat.5)
I found several other Notebook users by google'ing who have the same problem different vpn-clients but most of them with a centrino processor inside the notebook.
Almost all of them solved the problem by installing new drivers. But I can't use driver-patches from other Notebook to fix my Toshiba Drivers.
What could help is information about which driver is responsible for the crash by vpn clients on centrino notebooks. Maybe there is an Intel driver for it, but when I do not know which one causes the problem it's like seeking a needle in a haystack... :(
Disabling ALL other network devices (wireless, 1394-network adapter, modem, etc.) did not solve the problem.
I used the Cisco VPN clients several times on my old Compaq Notebook without any problems, but here it just doesn't work.
An idea which driver should be updated is kindly welcome!
Thank you, Thorsten

Firefox Causes "BLUE SCREEN CRASH"

Hello There.
To my utter dismay I am forced to use Chrome to access this forum. The reason is the moment I use Firefox (3) my computer crashes and I get the dreaded windows blue screen. I have been using ff for a long time now without problems. Yesterday I updated adobe flash player, but have now uninstalled flash player in the hope that the problem is resolved. No luck. I can use my computer in normal manner without problems, but the moment I use ff it crashes

I have this problem too, just installed Windows 7 Home Premium x64 two days ago. Yesterday I did a massive windows update and I believe the BSODs started after that. I've isolated it down to Firefox, partly because I had a similar problem with Vista x64 prior to the Win 7 upgrade and had removed Firefox from the machine completely w/o giving it too much thought.
Last night I found a way that 100% crashes windows within 5 mins, 5 times in a row, open firefox, open certain tabs and just wait. BSOD.
Note I also use Thunderbird but that doesn't seam to crash windows.
I found two separate threads on other forums suggesting this might have something to do with fonts. Not sure why Firefox is the only application suffering from it though. So from another thread following steps were suggested that are shown below, I haven't tried these. Another user on a different forum suggested running windows repair and through that somehow fixing the fonts. I'll report later if this issue helps solve the problem.
1. this may seem random, but might be worth a shot... i think this problem
often occurs because of registry errors with the fonts... this solution fixes
that. if you browse to windows/fonts and immediately get a blue screen, then
the fonts are your problem
2. first try going to control panel > fonts >font settings (on left) > restore
default fonts
3. if you can't access fonts in the control panel then try this... in explorer go
here: \\%COMPUTERNAME%\C$\Windows\Fonts (replacing %computername% with your computername).
4. then hit ctrl+a to select all the fonts.
5. once they're all selected right click and select "install".
6. when the dialogue box pops up saying that "[such and such] font is
already installed, would you like to reinstall it?" click the box for "do this for
all current items", and hit "yes"
7. reboot (just for grins), and you should be good to go

Audigy 2 Value causing blue screen crashes in Fallout 3

A couple days ago I updated all my drivers and soon after realised that something was causing Fallout 3 to crash to a blue screen. After hours of trial and error I narrowed it down to the new Audigy driver cause when i uninstall the sound card the game works perfectly (except that there's no sound). I've tried rolling back to the drivers I was using before but for some crazy reason it's still crashing.
Another crazy thing is that no other game or program is having this problem.
Anyone have some advice or ideas about what to do?

wow....so I sent an email in to tech support asking for help with this problem and all I get in response is an email telling me that based on the information I provided they won't even look at my problem cause i'm no longer covered by the warranty....what a bunch of crap....
0 years of buying Sound Blaster sound cards, more than 8 of them during that time, and the first time I have a problem with one this is what I get?
Creative's lost me as a customer, GG tech support

CS 4 installation causes blue screen crash when printing

I installed CS 4 successfully and used it for months with no difficulty at work. This weekend, I brought my computer home to do some work, and everytime I send something to my printer/scanner (a Canon MP780), my computer (IBM ThinkPad laptop running on Windows XP) crashes with a blue screen error. When I try to use the scanner, I get the same problem. I have reinstalled printer driver and USB port drivers, with no change to the problem. I finally uninstalled CS 4, and was able to print and scan normally. When I re-installed the Adobe software, the crashing began again. The crashing does not happen when I am using the Adobe software, only when I try to print or scan any document from any software - then it happens consistently. When the Adobe software is off, no problems. Anyone have advice?

Different product with a different forum
Reader Forum http://forums.adobe.com/community/adobe_reader_forums

IPod touch causes "blue screen" crash on connection

So, following a defrag on my XP based pc, when I connect my iPod touch to the pc via USB, the PC immediately blue screens. (STOP 0x0000007E 0xc00000005 0x00000000 0xf78ed7c4 0xf78ed4c0).
I suspect it may be the iPod touch USB driver? Is that likely? If so, how do I remove the corrupt driver and reinstall?
Thanks

Thankfully, after a few changes and reviewing some of the other posts in this excellent forum, I have resolved the problem. It had nothing to do with the defrag at all. What I had omitted was that prior to the blue screen, I had installed the free Photoshop Mobile App from Adobe. By editing and saving a photo, a new directory was created in the photo albums. Then when I connected the iPod to my PC, for reasons best known to Aple (but see various other threads in this forum) the pc thought the iPod was a camera, and tried to load a USB camera driver. I assume this must have conflicted with an existing USB driver on my pc, causing it to "blue screen". By totally removing the app and the new album on my iPod, I was able to make my pc recognise the iPod as an iPod again. Shame, I thought the photoshop app was good, but I shall avoid it (and any other app that creates albums / photos) in future.
Is there any obvious way to alert Apple to these sort of problems with third party apps - or possibly with their OS on the iPod which should be able to stop errors like this?

Adobe Download Manager won't uninstall - causing blue screen crash

Brand new PC, Windows 7, worked fine for couple of days until I installed Flash Player 10 Active X - now the operating system continually crashes around after 5 mins each time I reboot.
Error message
"problem starting C:\ProgramFiles(x86)\NOS\bin\getPlus_Helper.dll
the specified module could not be found"
Having search the web, which suggested a possible problem with Flash Player 10 installation, I removed this downloaded this file: uninstall_flash_player.exe and ran to uninsall), but Adobe Download Manager is still in the list - trying to uninstall the DLM just gives the same error message as above.
Does anyone have a solution to a) remove the DLM and b) successfully install Flash without breaking the system!
Message was edited by: gn17

I just installed this last night and I also had this problem and still do
. I went into windows 7 uninstall and it will not let me uninstall adobe 9 and the manager at all. it tells me i n
eed system permissions (which I tried to do and either i did it wrong (could be) ) and it still tells me
I can uninstall it. Due to system or administrator etc.
after 1 hour searching on how to set permissions and this is also a new pc i thought better and stopped.
Also when I go to the uninstall _control panel it gets kinked up on the removing adobe 9 so that i have to go into task manager and stop it.
I have gone into the adobe folder and manaully removed (tried) what i could delete but I still have the 9 and the manager there.
I would love to use this never had a problem before and would just like the add the flash player and reader but not the gertPlus thing /manager that started it all.
PLEASE HELP!

Schannel errors - appears to be causing blue screens

Hi guys
Every once in a while (a few times a month) our RDS server (server 200r82 hyper-v VM) decides to blue screen and restart.
Each and every time it crashes, we notice hundreds and hundreds of schannel errors appearing just before the crash (event ID 36888)
Well, it did it again this afternoon, and over the last 12 hours we noticed 1008 instances of this error, with 60 odd messages appearing within 0.2 seconds of each other, and 2 minutes before the crash.
I also noticed that just before the crash, there were a handful of services which hung seconds before the logged unexpected shutdown event. These services are as follows.
- UmRDPService
- WPDBusEnum
- UxSMS
- Audio Endpoint Builder
After the crash, it doesnt log any Schannel errors. although, saying this now and just checking again, it looks like its logged 127 instances of the same schannel error, starting from after around 2 hours of bringing the server back online.
Do these Schannel errors cause blue screens/crashes? Or is it something else I should be looking at... I'm at a loss, as there's not a lot more in the way of logs that seem to be telling me what's going on..

Hi EsDood,
Would you please let me know complete message of Event ID
36888? For Event ID 36888, it generally occur if a user tries to access a web site using HTTP but specifies an SSL port in the URL. Please check the Schannel tracing log if find relevant clues.
How to enable Schannel event logging in IIS
Please also refer to following thread and check if can help you.
Schannel
error, Event ID 36888? - IS there a way to Identify what causes Schannel to log error?
In addition, I noticed that a BSOD issue occurred on the Windows Server 2008 R2. Troubleshoot this kind of
kernel crash issue, we need to analyze the crash dump file to narrow down the root cause of the issue. Did you get any dump files? If get, please refer to
KB315263 and check if can help you.
If this issues is a state of emergency for you. Please contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.
To obtain the phone numbers for specific technology request, please refer to the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
If any update, please feel free to let me know.
Hope this helps.
Best regards,
Justin Gu

Skype video crashes my GPU driver and causes blue screen.

Hello,
Installed a new copy of windows and got the latest version of skype for my PC (on wich skype worked just fine, video calls, voice calls, but it was an older version. No hardware changes)
With the new skype, I , for the least, get driver crashes, and for the most, a blue screen, when I just go to options to set up my webcam.As soon as I see the square "loading" my webcam in the options, everything freezes and I get a driver crash or a blue screen.
Current specs:
i5 4440, stock clocks
2x8gb 1333 ddr3 1.5v ram, stock
R7 260x, stock
500w PSU, not the best quality, But I also tried a 1000w platinum PSU, and same resaults.
last error code I remeber from the blue screen was: 0x00000116
I know it is related to the GPU, but it doesn't have power deficiency, since I manage to run heavy games just fine.By the way, my webcam works just fine on different web sites, so it's not the webcam.
What I tried:
-Degrading to the oldest supported version by skype
-Degrading video drivers
-Using different webcams
-Installed all windows 7 64 bit updates
edit:
skype 6.14 works, but newer versions crash my GPU drivers and cause blue screen

I would suggest uninstalling Droidcam as it could be the source of some delays assisting in causing the problem. TDR problems occur when your videocard is unable to respond in 2 seconds for a variety of reasons (heat, tweaks), forcefully resetting the card. Some people increase this delay in their registry from 2 to up to 10 seconds to give the card time to catch up so that a reset doesn't occur. You can try this MS fix it which increases this delay. https://support.microsoft.com/en-us/kb/2665946

Blue Screen Crash when iTunes version 9.2 accesses iTunes store

I have posted on a previous issue regardng blue screen crash when upgrading to iTunes v9.2 but have done a few other things to try to locate the problem.
Firstly, as this is a shared computer I used a colleagues login details to login into their desktop. Then opened iTunes from there. It opened perfectly normally and found and played music stored on the computer. However, as I had noticed that iTunes was crashing when I was logged in as it was trying to access the iTunes store I then tried to accesss the iTunes store from within iTunes on my colleagues desktop. Hey presto, blue screen crash with the following error:
* STOP: 0x0000007E (0x0000005, 0xBF271800, 0xA811350c, 0xA8113208)
* ati3duag.dll - Address BF271800 base at BF16B000, Datestamp 46eb3954
I then restarted my computer, unplugged it from the network and started iTunes in my desktop. It started normally with no problems. I even synchronised my iPhone without any problems to my music and Outlook (Calendar & Contacts).
I removed my iPhone, then tried to access the iTunes music store and guess what it went half way through the process and gave the Blue Screen error again.
Just for completeness sake I did the same thing using my colleagues desktop iTunes access and iTunes did the same thing again (without synching my phone obviously) and when trying to access the store it gets half way through, hangs and then it crashes.
Any ideas???

ati3duag.dll
You're having trouble with the drivers for your ATI Radeon video card or display adapter, lord.
If you've got a name brand PC and the video card or display adaptor came installed with the PC, head to the drivers and downloads page for your particular model of PC at the PC manufacturers website and try updating your video driver or display adaptor driver.
If the PC is custom/home-built, or you've added the Radeon to the system yourself, head to the AMD support website (AMD now owns ATI) and look for updated drivers for your particular model of video card or display adaptor.
If you're already up to date on your drivers, or updating didn't help with the BSOD, try heading into your Device manager and reinstalling your video drivers or Display adaptor drivers.
Do any of those measures give you any relief?

T61 DVD causes a blue screen crash

My T61 with a Mat**bleep**a DVD-RAM UJ-862 causes a blue screen crash when I put a blank, unformated disk in the drive. A pre-recorded video or audio disk will play but a blank disk causes a crash.

No it really doesn't "go to sleep." It doesn't seem to me to be "the monitor," I think this is strickly happening with the computer that incidentley happens to be connected to a monitor. My simple take anyway.

IPhone 6 Plus 16GB blue screen crashes: Read, error type:Address map hole or size mis-match

Hi folks,
Some time ago I had a 16GB 6+ and it crashed with the blue screen, so I returned it. I now have a brand new one that I got from Tmobile ($75 return fee) and although it has mostly worked just fine, I have gotten 2 blue screen crashes. Below are the details from the phone's log.
What strikes me is the message "Read, error type:Address map hole or size mis-match".
Does anyone know if this could be caused by a hardware defect?
I've gotten one of these crashes running iOS 8.1.2 and another in 8.1.3.
Thanks.
Incident Identifier: 20304759-E90B-453F-BDC5-176AF4E30041
CrashReporter Key:   fcf18d230005749957728546dea3221a0c588330
Hardware Model:      iPhone7,1
Date/Time:           2015-01-25 19:43:44.913 -0800
OS Version:          iOS 8.1.2 (12B440)
panic(cpu 0 caller 0xffffff8008cd45d0): L2C PIO error (src:core0-AF snoop, address:0x1202030208, access:Read, error type:Address map hole or size mis-match, L2C_ERR_STS:100003fc00000202, L2C_ERR_ADR:0x1108e1202030208, L2C_ERR_INF:0x2107)
Debugger message: panic
OS version: 12B440
Kernel version: Darwin Kernel Version 14.0.0: Mon Nov 3 22:27:30 PST 2014; root:xnu-2783.3.22~1/RELEASE_ARM64_T7000
iBoot version: iBoot-2261.3.33
secure boot?: YES
Paniclog version: 3
Kernel slide:     0x0000000006000000
Kernel text base: 0xffffff8008002000
Epoch Time:        sec       usec
Boot    : 0x54bc22ef 0x00000000
Sleep   : 0x54c58398 0x0002abb4
Wake    : 0x54c583ae 0x000f08df
Calendar: 0x54c5b7e3 0x00025045

same with my iPhone 4s 16gb
{"os_version":"iOS 8.1.3 (12B466)","bug_type":"110"}
Incident Identifier: 582496DB-6999-468C-9504-3D1C191B9F4B
CrashReporter Key: 623a577555e51ed110b937358adfa66fba3ea447
Hardware Model: iPhone4,1
Date/Time: 2015-02-20 04:17:50.830 +0300
OS Version: iOS 8.1.3 (12B466)
panic(cpu 0 caller 0x83dc8347): "i2c1::_checkBusStatus Bus is still in a bad state; last write status 00010110 xfer 00000000 fifo 00000000 for device als"
Debugger message: panic
OS version: 12B466
Kernel version: Darwin Kernel Version 14.0.0: Mon Jan 12 21:30:11 PST 2015; root:xnu-2783.3.26~3/RELEASE_ARM_S5L8940X
Kernel slide: 0x0000000003400000
Kernel text base: 0x83401000
Boot : 0x54e68884 0x00000000
Sleep : 0x54e68a7e 0x000dd6ac
Wake : 0x54e68b19 0x00035c02
Calendar: 0x54e68b1d 0x00040927
Panicked task 0x84a87c60: 13773 pages, 122 threads: pid 0: kernel_task
panicked thread: 0xc5066e80, backtrace: 0x81a33ca0
0x834ad94d
0x834adcb1
0x8341d5bd
0x83dc8347
0x83dc8059
0x83dc7e35
0x8389c601
0x8389c513
0x836f6f65
0x8389cc6d
0x8389ccc5
0x83a9f18d
0x83a9c27f
0x83a9c73f
0x83a9c90d
0x836f6f65
0x83a9c8e5
0x836e91e7
0x8343ed9b
0x834ab59c
Task 0x84a87c60: 13773 pages, 122 threads: pid 0: kernel_task
Task 0x84a87948: 771 pages, 3 threads: pid 1: launchd
Task 0x84a87000: 2016 pages, 13 threads: pid 17: UserEventAgent
Task 0x84a87630: 481 pages, 4 threads: pid 18: misd
Task 0x84a87318: 4114 pages, 22 threads: pid 19: CommCenter
Task 0x87a62948: 349 pages, 2 threads: pid 21: keybagd
Task 0x87a62318: 574 pages, 4 threads: pid 23: iaptransportd
Task 0x87a62000: 868 pages, 9 threads: pid 24: configd
Task 0x87a7ac60: 793 pages, 4 threads: pid 25: lockdownd
Task 0x87a7a948: 1218 pages, 6 threads: pid 26: imagent
Task 0x87a7a630: 2771 pages, 4 threads: pid 27: atc
Task 0x87a7a318: 792 pages, 2 threads: pid 28: fairplayd.H1
Task 0x87a7a000: 1571 pages, 14 threads: pid 29: aggregated
Task 0x87c4ac60: 1069 pages, 4 threads: pid 30: routined
Task 0x87c4a318: 707 pages, 5 threads: pid 33: timed
Task 0x87d23c60: 646 pages, 2 threads: pid 35: installd
Task 0x87d23948: 2383 pages, 11 threads: pid 36: mediaserverd
Task 0x87d23318: 1279 pages, 11 threads: pid 38: ubd
Task 0x87d23000: 249 pages, 7 threads: pid 39: syslogd
Task 0x87d6ac60: 410 pages, 2 threads: pid 40: softwareupdated
Task 0x87d6a948: 851 pages, 5 threads: pid 41: mediaremoted
Task 0x87d6a630: 1877 pages, 7 threads: pid 42: identityservices
Task 0x87d6a318: 9938 pages, 16 threads: pid 43: SpringBoard
Task 0x87d6a000: 453 pages, 2 threads: pid 44: fileproviderd
Task 0x87e25c60: 609 pages, 4 threads: p

Blue Screen Crashes in Windows Server 2008

Our Windows 2008 server which has been running fine for several years now has started to record a series of blue screen crashes in the past week, almost daily. Our hosting company ran a chkdsk and didn't find any errors. The also ran an sfc scan which
they said identified and fixed several system files, however we are still seeing blue screen crashes.
I have put the minidump from the latest crash in my public skydrive folder at -
https://skydrive.live.com/?cid=446280106bb642de#cid=446280106BB642DE&id=446280106BB642DE%21140
Can anyone help me identify the problem that is causing the blue screen crashes?
Thanks,
Gary
Gary Frickey

Hi,
Gary
Regarding to Dump files that you provided, I have used WinDbg tool to analysis them. For more detailed results, please refer to the following.
1.Analyze 120213-41636-01.dump
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 1A, {5200, fffffa80130e0000, ac326f8a3564698d, ac366f8a3564698d}
Probably caused by : volsnap.sys ( volsnap!VspDoubleBufferIncomingWrite+9a )
Followup: MachineOwner
4: kd> !analyze -v
* Bugcheck Analysis *
MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005200, The subtype of the bugcheck.
Arg2: fffffa80130e0000
Arg3: ac326f8a3564698d
Arg4: ac366f8a3564698d
Debugging Details:
BUGCHECK_STR: 0x1a_5200
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: mcupdate.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff802e920536f to fffff802e9076440
STACK_TEXT:
fffff880`0d61bcb8 fffff802`e920536f : 00000000`0000001a 00000000`00005200 fffffa80`130e0000 ac326f8a`3564698d : nt!KeBugCheckEx
fffff880`0d61bcc0 fffff802`e90be5a6 : 00000000`00000000 00000000`00001000 00000000`00000200 fffffa80`13ac14d0 : nt! ?? ::FNODOBFM::`string'+0x2f301
fffff880`0d61bd00 fffff802`e928c81c : 00000000`00000000 fffff802`e92a8a00 fffff880`133792c0 00000000`00000200 : nt!ExpAllocateBigPool+0xd6
fffff880`0d61bde0 fffff880`01dab74a : 00000000`00000001 fffff880`121da000 00000000`00001000 fffff880`01da9e2d : nt!ExAllocatePoolWithTag+0x80a
fffff880`0d61beb0 fffff880`01da9372 : fffffa80`13e738b8 fffffa80`13e73560 fffffa80`0aaaf160 00000000`00000000 : volsnap!VspDoubleBufferIncomingWrite+0x9a
fffff880`0d61bf00 fffff880`00a26b69 : fffff880`0d61c000 fffffa80`1340db00 fffffa80`06cc4ab0 fffff8a0`24ebd3c8 : volsnap!VolsnapWriteFilter+0x361
fffff880`0d61bf50 fffff802`e9070b67 : fffff880`0da372c8 00000000`0361e4d8 00000000`03610000 00000000`77a675a4 : Ntfs!NtfsStorageDriverCallout+0x16
fffff880`0d61bf80 fffff802`e9070b2d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxSwitchKernelStackCallout+0x27
fffff880`13378700 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue
STACK_COMMAND: kb
FOLLOWUP_IP:
volsnap!VspDoubleBufferIncomingWrite+9a
fffff880`01dab74a 488bf8 mov rdi,rax
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: volsnap!VspDoubleBufferIncomingWrite+9a
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: volsnap
IMAGE_NAME: volsnap.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 51a9661e
IMAGE_VERSION: 6.2.9200.16628
BUCKET_ID_FUNC_OFFSET: 9a
FAILURE_BUCKET_ID: 0x1a_5200_volsnap!VspDoubleBufferIncomingWrite
BUCKET_ID: 0x1a_5200_volsnap!VspDoubleBufferIncomingWrite
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x1a_5200_volsnap!vspdoublebufferincomingwrite
FAILURE_ID_HASH: {c0542499-747b-bb38-39b0-9680350f4757}
2.Analyze 120213-42713-01.dump
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 24, {b50019060b, fffff8800e413e38, fffff8800e413670, fffff802e26a85cc}
Probably caused by : memory_corruption ( nt!MiReleaseReadListResources+14 )
Followup: MachineOwner
1: kd> !analyze -v
* Bugcheck Analysis *
NTFS_FILE_SYSTEM (24)
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 000000b50019060b
Arg2: fffff8800e413e38
Arg3: fffff8800e413670
Arg4: fffff802e26a85cc
Debugging Details:
EXCEPTION_RECORD: fffff8800e413e38 -- (.exr 0xfffff8800e413e38)
ExceptionAddress: fffff802e26a85cc (nt!MiReleaseReadListResources+0x0000000000000014)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT: fffff8800e413670 -- (.cxr 0xfffff8800e413670;r)
rax=0000000000000000 rbx=0000000000000000 rcx=fffbfa80138f7f80
rdx=fffffa8009fa3e81 rsi=0000000000000000 rdi=0000000000000000
rip=fffff802e26a85cc rsp=fffff8800e414070 rbp=0000000000000000
r8=fffffa8009fa3e80 r9=0000000000000001 r10=fffff802e249c610
r11=fffffa8012e1b010 r12=fffffa8006d92ef0 r13=fffffa80074e29c0
r14=fffbfa80138f7f80 r15=0000000000000001
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
nt!MiReleaseReadListResources+0x14:
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0 ds:002b:fffbfa80`138f7fa8=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=fffbfa80138f7f80
rdx=fffffa8009fa3e81 rsi=0000000000000000 rdi=0000000000000000
rip=fffff802e26a85cc rsp=fffff8800e414070 rbp=0000000000000000
r8=fffffa8009fa3e80 r9=0000000000000001 r10=fffff802e249c610
r11=fffffa8012e1b010 r12=fffffa8006d92ef0 r13=fffffa80074e29c0
r14=fffbfa80138f7f80 r15=0000000000000001
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
nt!MiReleaseReadListResources+0x14:
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0 ds:002b:fffbfa80`138f7fa8=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: TrustedInstall
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff802e256b168
GetUlongFromAddress: unable to read from fffff802e256b1f8
ffffffffffffffff
FOLLOWUP_IP:
nt!MiReleaseReadListResources+14
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0
FAULTING_IP:
nt!MiReleaseReadListResources+14
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0
BUGCHECK_STR: 0x24
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff802e2305e46 to fffff802e26a85cc
STACK_TEXT:
fffff880`0e414070 fffff802`e2305e46 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiReleaseReadListResources+0x14
fffff880`0e4140a0 fffff802`e22fea09 : 00000000`00005000 fffff980`2cb80000 00000000`00005000 00000000`00000000 : nt!MmWaitForCacheManagerPrefetch+0x42
fffff880`0e4140e0 fffff802`e26af71f : 00000000`00000000 00000000`00000000 00000000`00000001 fffff880`0e4141e0 : nt!CcFetchDataForRead+0xe9
fffff880`0e414130 fffff802`e2304e3e : fffffa80`06d92ef0 00000000`00000000 00000000`00040000 00000000`00004301 : nt!CcMapAndCopyFromCache+0xcf
fffff880`0e4141d0 fffff880`01903b58 : fffff8a0`06e3cc50 fffffa80`074b86b0 00000000`00000000 00000000`00000000 : nt!CcCopyReadEx+0xfe
fffff880`0e414240 fffff880`0191a91a : 00000000`00000000 fffff880`0e4144a0 00000000`00060900 fffff8a0`06e3cc50 : Ntfs!NtfsCachedRead+0x148
fffff880`0e4142b0 fffff880`0191c42b : fffffa80`0f799a10 fffffa80`074b86b0 00000000`00000001 fffffa80`074b8600 : Ntfs!NtfsCommonRead+0x68a
fffff880`0e414470 fffff880`016e34ee : fffffa80`074a3010 fffffa80`074b86b0 fffffa80`074b86b0 fffffa80`074b8a50 : Ntfs!NtfsFsdRead+0x1db
fffff880`0e414520 fffff880`016e10b6 : fffffa80`098479a0 fffffa80`074e29c0 fffffa80`074b86b0 fffff802`e24b3140 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x25e
fffff880`0e4145c0 fffff802`e267e868 : 00000000`00000000 fffff880`0e4146a1 fffffa80`074e29c0 00000000`00000018 : fltmgr!FltpDispatch+0xb6
fffff880`0e414620 fffff802`e26ae513 : fffffa80`074e29c0 fffff8a0`028ca000 ffffffff`800012c4 fffffa80`074e29c0 : nt!IopSynchronousServiceTail+0x158
fffff880`0e4146f0 fffff802`e26f415a : fffff880`000004a2 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtReadFile+0x661
fffff880`0e4147f0 fffff802`e26ef1bf : fffff880`0e414918 00000000`00000003 fffff802`e2665870 fffff802`e248310e : nt!PfSnGetPrefetchInstructions+0x19a
fffff880`0e414900 fffff802`e26f1935 : fffffa80`074be080 fffff880`0e4149e0 00000000`00000000 fffff880`0e414a30 : nt!PfSnBeginScenario+0x18f
fffff880`0e4149b0 fffff802`e26a0070 : fffffa80`074be080 00000000`3cc531e5 fffff880`0e414cc0 fffffa80`074be080 : nt!PfSnBeginAppLaunch+0x115
fffff880`0e414a70 fffff802`e268c2cf : fffffa80`074be080 fffffa80`0723c6e0 00000000`00000000 fffffa80`07110080 : nt!PfProcessCreateNotification+0x70
fffff880`0e414aa0 fffff802`e22f4915 : fffff880`02e57180 fffffa80`07110080 fffff802`e268c1cc fffffa80`07110080 : nt!PspUserThreadStartup+0x103
fffff880`0e414b00 fffff802`e22f4897 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartUserThread+0x16
fffff880`0e414c40 000007fd`9e59d5e8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartUserThreadReturn
000000c9`60f5fa28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fd`9e59d5e8
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!MiReleaseReadListResources+14
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP: 51a966cd
IMAGE_VERSION: 6.2.9200.16628
STACK_COMMAND: .cxr 0xfffff8800e413670 ; kb
IMAGE_NAME: memory_corruption
BUCKET_ID_FUNC_OFFSET: 14
FAILURE_BUCKET_ID: 0x24_nt!MiReleaseReadListResources
BUCKET_ID: 0x24_nt!MiReleaseReadListResources
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x24_nt!mireleasereadlistresources
FAILURE_ID_HASH: {12e84aa1-b4fa-6138-fa2a-d3b77e82b2b2}
3.Analyze 120213-48687-01.dump
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck C2, {d, fffff901007059c0, 64704344, fffbfa8015d6a940}
Probably caused by : win32k.sys ( win32k!W32pProcessCallout+86 )
Followup: MachineOwner
2: kd> !analyze -v
* Bugcheck Analysis *
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 000000000000000d, type of pool violation the caller is guilty of.
Arg2: fffff901007059c0
Arg3: 0000000064704344
Arg4: fffbfa8015d6a940
Debugging Details:
OVERLAPPED_MODULE: Address regions for 'dump_iaStor' and 'dump_iaStor.' overlap
FAULTING_IP:
win32k!W32pProcessCallout+86
fffff960`0014bad6 33d2 xor edx,edx
BUGCHECK_STR: 0xc2_d
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: WerFault.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff80295c78027 to fffff80295a60440
STACK_TEXT:
fffff880`10ffe908 fffff802`95c78027 : 00000000`000000c2 00000000`0000000d fffff901`007059c0 00000000`64704344 : nt!KeBugCheckEx
fffff880`10ffe910 fffff960`0014bad6 : fffff901`007059c0 fffffa80`15d6adb0 fffff901`007059c0 00000000`64704344 : nt!ExFreePoolWithTag+0xec7
fffff880`10ffe9f0 fffff960`00184630 : fffff880`10ffeb40 fffffa80`15d6a940 00000000`00000000 00000000`00000000 : win32k!W32pProcessCallout+0x86
fffff880`10ffea20 fffff802`95e9db5a : fffffa80`15d6a940 fffffa80`15d6adb0 00000000`00000000 00000000`00000008 : win32k!W32CalloutDispatch+0x2f1
fffff880`10ffea80 fffff802`95e72004 : fffffa80`0a18ed20 00000000`00000001 00000000`00000000 00000000`00000000 : nt!ExCallCallBack+0x3a
fffff880`10ffeab0 fffff802`95e9d86d : 00000000`00000000 fffffa80`15d6a901 00000000`00000000 fffffa80`152d7080 : nt!PspExitThread+0x414
fffff880`10ffebd0 fffff802`95a5f453 : fffffa80`15d6a940 fffffa80`152d7080 fffff880`10ffecc0 00000000`7f62b000 : nt!NtTerminateProcess+0xfd
fffff880`10ffec40 000007fd`bb652eaa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00cde078 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fd`bb652eaa
STACK_COMMAND: kb
FOLLOWUP_IP:
win32k!W32pProcessCallout+86
fffff960`0014bad6 33d2 xor edx,edx
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: win32k!W32pProcessCallout+86
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5216eef4
IMAGE_VERSION: 6.2.9200.16699
BUCKET_ID_FUNC_OFFSET: 86
FAILURE_BUCKET_ID: 0xc2_d_win32k!W32pProcessCallout
BUCKET_ID: 0xc2_d_win32k!W32pProcessCallout
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xc2_d_win32k!w32pprocesscallout
FAILURE_ID_HASH: {9d5e1858-9d8c-dc1b-8469-c4e8abf71b98}
Based on the above prompt messages, you can refer to the following article and get detailed information of Bug Check 1A, Bug Check 24 and Bug Check C2.
Bug Check 0x1A: MEMORY_MANAGEMENT
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391%28v=vs.85%29.aspx
Bug Check 0x24: NTFS_FILE_SYSTEM
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557433(v=vs.85).aspx
Bug Check 0xC2: BAD_POOL_CALLER
http://msdn.microsoft.com/en-us/library/windows/hardware/ff560185(v=vs.85).aspx
Based on current state, I suggest you should update volsnap.sys and win32k.sys drivers. Then check if this issue can be solved. Meanwhile, you also should check the memory
in your computer. For detailed operations, please refer to the following article.
Run Diagnostics to Check Your System for Memory Problems
http://technet.microsoft.com/en-us/magazine/ff700221.aspx
If this issues is a state of emergency for you. Please contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist
with your request.
To obtain the phone numbers for specific technology request, please refer to the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Hope this helps.
Best regards,
Justin Gu

Access to istore causes blue screen crash

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