Access to Rescue and Recovery

I have a T61 and I reformated the standard partition to install a different operating system.  As a result the thinkvantage button doesn't work.  Now I want to restore the original operating system that came with the system (Vista).  I know the hidden partition is untouched.  How and what do I have to do to restore to factory settings?
I have checked out the download section of the lenovo website for the rescue and recovery however, ther seem to be a lot of other pre-requisite software or there is an expectation that an existing version of rescue and recovery exists.
Message Edited by atam on 05-26-2009 08:23 AM

Hi and welcome 
1 - did you produce a complete set of recovery media before you wiped your Vista ? No ?
2 - order recovery media when still in warranty
http://www-307.ibm.com/pc/support/site.wss/MIGR-68137.html
try this: fix your MBR (master Boot Record)
http://forums.lenovo.com/lnv/board/message?board.id=T_Series_Thinkpads&message.id=16727#M16727

Similar Messages

  • Unable to access the Rescue and Recovery workspace upon reboot

    Hello forum.
    I have a problem with getting access to the Rescue and Recovery area when I reboot.
    Even though I have tried to hit both Enter, F11 and Lenovo Care bottom, I still do not get access to the Rescue and Recovery area. Instead the system just boot as normal, and Vista starts up. However hitting the F1 I get access to the BIOS, so can anyone help me with a solution on how to get access to the Rescue and Recovery area??
    Regards
    Bjorn

    Hello Bjorn, welcome to Lenovo forums!
    Sorry about your situation, but forum rules prohibit any password bypasses.  You'll need to get relief from the previous owner.  Locking thread. 
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  • ERROR occured when update the ""Rescue and Recovery 4.2"".....​.

    dear all, i'm a newbie with the TP notebook, and i'm a chinese , sorry for my POOR english !!
    hope you all will understand what i explain now......
    i just buy a T61 last nite, but when i try to "UPDATE" my system, two error message shown to me.........
    Error 25013: Error obtaining the Rescue and Environment drive letter
    Error 25012: Error accessing the Rescue and Recovery service partition
    at last, i can't finish the "Rescue and Recovery UPdate" anyway !!
    and i've try to download the "Rescue and Recovery 4.2" from the web manually, but got the same error occured !!
    anyone try before ?
    pls help me to solve the problem !!
    P.S. because i just buy my T61 within 24 hrs, i'm so worry about this !!
    thanks so much !!
    Regards

    Hi Mark,
    Good idea!  No luck though, although my R&R partition is still healthy and boots nicely.  I'm wondering if the solution wasn't actually the removal of your second hard drive.  Other threads discuss how getting rid of network shares helped similar problems, as R&R wanted to use drive letters that were already taken by network drives.  Me, I've got an "F:" that's my swap partition and a "G:" that's my fat32 partition.  If the R&R upgrade program is hardcoded to mount the hidden partition as "F:" (for example), rather than trying to dynamically grab the first available drive letter, I could understand what was going on.
    I'd unmount my F and G partitions if I knew how to do so in windows, but don't know of an nondestructive way to do this.
    With a specific idea like this my normal (linux) next step would be to go read the source and find out if that really is the problem.  Can't do that in this case unfortunately, but if a Lenovite happens to be reading this forum and can direct me to the proper place to submit a real bug report, I'll do so.  Can only find service call info on the website, which doesn't help to submit a bug.
       Alec

  • Can not restore factory operating system by Rescue and Recovery lenovo 3000 N200 - please HELP!!!

    Hello,
    I am in very big problem hope you can help my with it!
    i have lenovo 3000 N200 Notebook , my operating system  since yesterday  i have been formated the partition C after Rescue and Recovery didn't help and install a diffrent OS, i didn't delete the lenovo Partition!!
    now i can't access the Rescue and Recovery
    my qustion is -  can i some how restore the factory OS by  Rescue and Recovery??
    TNX
    Tal,

    The only other option, before calling service and ordering recovery disks, is to try the Rescue and Recovery - Recovery repair diskette. And yes, a floppy drive will be required.
    Andy  ______________________________________
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  • How to access another computer's backups with Rescue and Recovery

    Hi all,
    I'm in the middle of a disaster. It is a long story, but basically, here is what I need to do now:
    My laptop was backing up to my NAS using Rescue and Recovery (R+R). I no longer have that laptop. How can I access those backups and retrieve files using another Lenovo PC now?
    Here's what I've tried on the Lenovo PC to access the laptop's backups:
    When I open Windows Explorer and go directly to the NAS, I can see the RRBackups folder and the directory structure, but all the files are like Data0, Data1, etc. So can't restore those.
    When I open R+R on my PC and try to restore individual files from Network, nothing shows, as if there are no backups on the NAS.
    When I press F11 and boot into R+R, I can see the Scheduled Backups on my NAS, but when I click on them to access individual files, they appear empty.
    Thanks for your help.

    bighill89, welcome to the forum,
    do you know which version of R&R was installed on the ThinkPad and did you by any chance create a cd?
    If there are version differences between the two systems there may be problems recovering data out of the backups, using a rescue cd may help. The only doubts I have here is whether or not the correct network driver will be present on the cd allowing you to access the NAS.
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  • X61s - unable to access Rescue and Recovery from boot

    Is there any other way to access the R&R from boot? and what's the unattend answer file anyway?
    I'm trying to go to rescue and recovery from boot because my windows wouldn't load.
    It shows this message: "Windows could not parse or process unattend answer file [C:Windows\Panther]unattend.xml]. The answer file is invalid"
    I want to reinstall windows anyway so I tried going to the R and R page from boot: pressing the Thinkvantage button when it say "to interrupt normal setup... etc." I pressed the button and the message disappears, but it doesn't lead to the R & R page, it just starts windows normally. F8 leads only to more options of loading windows, like safe mode, etc. but non of them works because of the "unattend answer" file.
    How do I go to R&R if not through the thinkvantage button?
    What is unatend answer file anyway?

    Hi,
    RnR is not located in %programfiles%\ThinkVantage
    RnR is located in : %programfiles%\Lenovo\
    What is the way, how you want to do the backup? Using a rrcmd file or using the basic RnR GUI ?
    Rgrds

  • Rescue and Recovery 4.0 on t43: can't access rescued files in Windows

    Strange issue. My hard drive had a serious problem and I had to replace it. Before I did, I ran a rescue files operation, which apparently completed successfully. The problem is, my Documents and Settings folder does not appear in Windows or in DOS. If I run rescue and recovery from the USB recovery media, I can see the folders and all the files in Documents and Settings, and even open some of them using the internal browser. But when I start windows and open the hard drive, all of the other files (Windows, Program files etc) and folders are there, but Documents and Settings is not visible. Ditto for browsing using the command prompt. Really strange. As of now, I cannot recover my documents to my new hard drive. What should I do?

    I had this same problem with my rescued Music folder in Vista SP1. Just figured it out!
    Go into "Folder Options" in the Control Panel in XP or Vista (should be the same. Use Classic View) and uncheck "Hide Protected Operating System Files". This shows System files and folders.
    Head to wherever you rescued those elusive files to.
    Since I rescued the Music folder to my USB external drive, the folder F:/Users/Music so on and so forth, is now visible. The simplest way to get these files onto your desktop, Documents, etc (since you can't make them not hidden), is to simply copy the entire folder.
    I suggest heading back to Folder Options and checking "Hide Protected Operating System Files" again. Don't want to accidentally delete something you don't want to!
    Problem solved! I hope this helps! I just finished copying the files as i wrote this, and can confirm it works for me. Let me know how it goes for you!
    Ryan
    update: You will need to keep the  "Hide Protected Operating System Files" unchecked until you have finished working with the files. To change the files/folders to "not hidden" check out this post: http://www.winvistaclub.com/forum/windows-vista-tips-tutorials/20554-create-super-hidden-system-fold...  
    You can only go one file/folder at a time. But for ALL 3,000+ music files in F:\Users\Ryan\Music\iTunes.... I only  had to unhide Users, Ryan, and Music so it wasn't so bad.
    Message Edited by manunited518 on 12-24-2008 09:22 PM

  • How to restore Thinkpad T43 or R52 using rescue and recovery CD's

    The genuine IBM Recovery CD Set will re-install your ThinkPad T43 or R52 (listed types only) with the original pre-load factory software, including Windows XP Professional with a legal, valid license, and all the original IBM Drivers and applications.
    1. Set your Laptop to Boot From the CDROM Drive.
    IT MAY ALREADY BE set to boot from CD if a bootable disc is in the drive so try and see if it does first with the disc labed 'rescue and recovery'. If it does then just skip to step 2. If it does not then you will have to enter the computers BIOS setup to tell it to.
    NOTE: When in the BIOS SETUP DONT CHANGE ANYTHING ELSE if you are not absolutely sure what you are changing.
    ACCESSING THE BIOS:
     During startup at the first screen (says "IBM Thinkpad") press F12 then F1 to enter the bios setup program.
    Use keys to navigate to 'startup' then to 'boot'. Press enter and following instructions in the right hand panel move the items to make your CD or DVD drive (Atapi CD0) AHEAD of your main hard drive (IDE HDD0). It doesn't matter if 'legacy floppy or USB are ahead of either of them if they are not connected. PRESS F-10 TO SAVE AND EXIT the bios setup program.
    2.Restart the computer with the first disc i.e. Rescue and Recovery CD already in the drive. The recovery program will come up. A smaller window will come up.
    3.Follow the on screen prompts.
    Choose to restore to Factory Specifications to Install OS, Applications and Drivers
     At some point it may ask if there is a supplemental disk. This is the one that says 'Lenovo'.
    4.Follow on screen prompts (i.e. insert disk 1)
    5.The prompts will continue to ask for the discs in numbered order.
    6. Follow the instructions on the screen to restore laptop to factory settings
    7. Do not boot directly to the hard drive until the entire recovery process is complete i.e until you have used all the recovery cds for the set.
    8. During the recovery process the computer will reboot multiple times. Do not do anything to interrupt the process unless you are asked to insert any specific disk.
    AT THE END:
    Promps may ask for the supplemental disc again, follow the on screen prompts.
    Computer will restart, you may see the original recovery screen. BE PATIENT, The files still have to expand. You may not see any prompts for a couple of minutes.
    SOMETIMES: (I dont know why)
    After loading all the discs and after it takes you to the recovery program if nothing happens AFTER A GOOD PERIOD OF TIME, BE PATIENT, remove all discs and click on restore factory contents AGAIN. It will expand all the files (takes a while) and restore your system.
    Afterwards computer will restart multiple times as it continues to load windows, programs and drivers. Follow all the on screen prompts until it is done.
    Once everything is done go to microsoft (All Programs > Windows update) and load all new service packs and updates.
    Partially taken from the internet and written for a customer. Tried and tested. PLEASE ADD TO KNOWLEDGEBASE.
    NOTE: instructions may also be valid for other Model Thinkpads.

    NNNNN wrote:
    SOMETIMES: (I dont know why)
    After loading all the discs and after it takes you to the recovery program if nothing happens AFTER A GOOD PERIOD OF TIME, BE PATIENT, remove all discs and click on restore factory contents AGAIN. It will expand all the files (takes a while) and restore your system.
    IIRC this was the normal recovery/restore procedure for older ThinkPads.  First the recovery image is installed, then the machine reboots to Rescue and Recovery to use that image to restore the rest of the hard drive. User input is required at that point to select restore.
    Newer machines combine both operations.
    Z.
    The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.  The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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  • Rescue and Recovery 4 DOES NOT RESCUE/COPY LARGE FILES?!

    Hello all,
    Thank you in advanced for helping me out/any helpful advice you may have.
    System:
    Windows XP Professional
    T61
    4 GB RAM
    2.50 Ghz Dual Core Intel Processor
    120 GB Hard Drive
    140m nVidia Quadro video card (256 MB available memory I believe)
    Problem Summary:
    I ran into the unlucky computer problem of having a Microsoft.net framework addon for Firefox 3.5.3 result in a fatal interaction leaving me unable to boot up in both safe and normal mode. If you do have this addon, please uninstall it NOW, so that it does not happen to you. There is no current fix or patch for it as far as I know. Luckily, I have the (formerly) fantastic Rescue and Recovery 4 to backup my files and fix things.
    So in sequence of what I did:
    Tried several different attempts to fix problem to no avail (via google searches on the Rescue and Recovery Browser)
    Decided that it would be best to just reformat the drive and start a clean install.
    I had not done a real back up recently (several months due to my own carelessness and being busy).
    I chose to do a full factory restore using the 'Rescue My Files' option, since I had never done a backup using the included Lenovo Software, I usually just ran my own manual ones in Windows.
    To be on the safe side, I just decided to transfer my entire hard drive directory 'C:' to my 500 GB External Western Digital Hard Drive. I know I didn't really NEED all the files (like program files I would just need to reinstall anyway). I just wanted to return my computer to how it was as fast as possible.
    Rescue and Recovery registered as copying all my data (rougly 50-60 GB) of data to my external USB Hard Drive.
    I then unplugged my External USB Drive From the computer once it said it was complete. Rescue and Recovery proceeds with the factory restore.
    Things are going well, factory restore is successful, no problems yet.
    Once Windows was functional again and I had remade my usernames and settings just as it was before the crash, I plugged in my External HD again to restore my files.
    Every file that I copied was there EXCEPT FOR MY MOST IMPORTANT ONES. It appears the directory, 'C:\Documents and Settings\Justin\My Documents'
    AND
    'C:\Documents and Settings\Justin\Desktop'
    DID NOT COPY. I DID A DOUBLE CHECK, and the program said that all files had transferred successfully and I saw the directories on the USB Hard Drive in the Rescue and Recovery View. (I did not do a double check on another windows computer with my USB Hard Drive, however as I did not have access to one at the time and I was trusting in the Lenovo software, which did actually manage to rescue all the files, except for my most important ones.)
    Is there anyway way that:
    That because these files were so large (probably account for 50% of all data copied to my external USB Drive or 10-15 GB a piece), that the Rescue and Recovery file simply "passed over them"? The other files appeared to copy perfectly fine.
    There was an error with the program, like a file size limit cap that Rescue and Recovery cannot surpass so they were just skipped over?
    My own carelessness? Are all the root files not selected when you choose the entire 'C:' Drive as a directory? I did just choose to copy/rescue the entire 'C:' Drive and everything else (besides my two most important files) seemed to copy over so I do not beleive that this is the case.
    I did not individually, select each file in the 'C:\Documents and Settings' because I assumed that it would select each of the root files within it. (Is that not the case?)
    That the files are 'hiding' somewhere due to their large size?
    Most importantly of all:
    IS THERE ANYWAY THAT I CAN RECOVER MY DATA? There is about 2 years worth of photos, music, documents, etc. that I would like to have back that I do not have a recent back up of. 
    If anything, does anyone know WHY this happened? It was my understanding that Lenovo Rescue and Recovery was some of the best software for emergency crashes out there. And now it has failed me miserably. I'd at least like to know why it happened so that I may not repeat my mistake (or put too much faith in Lenovo) for the future.
    I've run some data recovery software but I know it will not recovery all the files that I once had in their state before my hard drive was reformatted back to factory settings.
    Thank you,
    -nofeet3
    Justin

    Hello , and ARGH !
    I AM HAVING THE EXACT SAME PROBLEM RIGHT NOW !
    If anybody could help this would really be appreciated .
    Here is the story
    Lenovo SL500
    Windows XP SP3 I think
    Specs maybe not too important
    My computer has some corrupted file and will not boot in normal or safe mode . When I try to do either , it starts booting , but before it finishes the load-up-windows screen , it displays an error message which says 
    " lsass.exe - System Error
    the endpoint format is invalid "
    and then goes no further , and the machine simply restarts itself again and would do this indefinitely if I didn't stop it .
    SO when it starts booting and shows the Lenovo Logo , I press the Lenovo Help/Tool Button to enter Rescue and Recovery [not sure what version it is , I cannot find information within it] and it gives me the option to Rescue files before recovering the system . I have the same problem as Nofeet3.
    It rescues all the small files
    BUT WILL NOT RESCUE ANY OF MY IMPORTANT FILES
    CERTAINLY IT DOES NOT RESCUE ANYTHING BIG [or bigger than roughly 2mb]
    It rescues picture files BUT WILL NOT RESCUE MUSIC FILES !!
    It may not even rescue bigger picture files , but I haven't noticed any pictures it has not copied since I can't go through ALL my picture files to see exactly what it has / hasn't copied.
    However , not a single music file is copied.
    It will NOT show up on the hard drive . What is strange , is when I try to plug the hard drive back in to try and copy the music files again , as I tried it a few times , it asks me if I would like to Write these files over the files already there , as though it has already copied. I check the hard disk , and these fils have definitely NOT copied onto the Disk . They are nowhere to be found .
    I don't think the files are hiding , but if they are , maybe somebody could tell me where.
    I suspect though that Rescue and Recovery has "recorded"  the files as having been copied , some kind of record , EVEN THOUGH THEY HAVEN'T !! Or if they have , they are absolutely invisible . WEIRD !
    nofeet3
    It is NOT because you selected the whole C drive , and is not due to any carelessness on your part. I have selected all files individually , and have tried time and time and time again , when I plug the ext hard drive into my other laptop to see if the files copy , they don't . I have tried this over and over and over again desperately all today , it is not working , even going so far as to select individual files rather than bigger directories to try and transfer in smaller in smaller batches ,just in case it couldn't handle large transfers all at once . That is not the case either . It just simply will not transfer files roughly bigger than 2mb . NO MUSIC !! THIS IS VERY FRUSTRATING !!
    I am not sure at present whether this program can rightly be called "Rescue and Recover". It is one of the main reasons I selected Lenovo  , and this is not a good demonstration of it's abilites at all .
    PLEASE HELP ME !!
    ANY HELP WOULD BE HIGHLY APPRECIATED !!
    Thanks so much in advance for any help anybody can give , and best regards ,
    Carl .

  • Rescue and Recovery "File is in use and can't be copied" errors - T61 - WXP

    Hi and thanks -
    When Rescue and recovery backs up, I frequently get  the error message, "This file is in use and can't be backed up.  Close all programs and try again" [my paraphrase]. 
    Here is everything I have tried:
    Restarting Windows and backing up "clean" - I have also attempted doing a "Clean boot" by stopping all services in "msconfig". - still got many of the error messages.
    Starting in Safe mode - Rescue and restore doesn't work at all
    Starting up in "ThinkVantage" and doing a backup from there - Rescue and restore will restore from a previous copy, but will not back up.
    This backup error has gone on ever since I bought this macine used in January 2011, and I have never cared much.  But recently the machine had a "fatal error", and all of the backups were useless.  I had to comletely restore the machine to factory settings, which means I had to re-load all of my data and programs - an arduous task.  I do not want to meet this same fate again.
    Can you help me?
    Thanks!
    Solved!
    Go to Solution.

    Have you tried running a backup with your virus scanner / internet security software turned off? Sometimes these software can "hang" on files or folders with the intent to protect them and therefore prevent them being read
    Before attempting the above please ensure your system has no Internet access
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  • Urgent - Rescue and Recovery application affects CHKDSK function

    I hope this is the correct Forum/spot to post this:
    I have an IBM ThinkPad T23 with MS XP and SP2, with 640,MB of RAM.
    Previously, when I had ThinkVantage Rescue and Recovery application  loaded, I soon discovered it effected CHKDSK function, and would produce the following message during power up or Restart whenever I set CHKDSK to run: 
     Quote:
    Checking File System on C:
    The Type of File System is NTFS
    Cannot open Volume for Direct Access
    Windows has finished checking the disk...
     End of Quote.
    when in reality, no check disk has been performed by Windows.
    Consequently, to avoid serious system problems, I had to uninstall ThinkVantage Rescue and Recovery application.  Immediately, CHKDSK function worked perfectly, which helped to prevent system errors and crashes previously occurring.
    Hoping that by now, the bugs/problems with this application would have been fixed, I've reinstalled the application (V4.0) and upon testing, found I've immediately again lost the CHKDSK function.
    To avoid problems, I'm going to have to again uninstall ThinkVantage Rescue and Recovery application unless there is a patch/fix for this problem that I'm not aware of...if such a fix/patch exists, can someone direct me to it?
    Thanks in advance for any guidance/assistance on this anomoly!

    Based on Nick’s recommendation I used the Hitachi Data Fitness Test 4.13 to erase all of the file on the hard drive.  The details of the installation are below:
    1.    Download the Hitachi Data Fitness Test 4.13 from http://www.hitachigst.com/hdd/support/download.htm (file dft32_v413_b00.iso) to another computer and created a bootable DVD using cdburn d: dft32_v413_b00.iso from the directory I downloaded it to.
    2.    I started the T61 and put the Hitachi Data Fitness Test DVD in the DVD drive and turned off the T61 and restarted the T61.  Note, the boot priority in the BIOS was set to ATAPI CD0:MATSHIAVDV-RAM.
    3.    I ran both the Hitachi Data Fitness Test Quick Test and the Advanced Test.  The drive past both.  The I ran the Erase Disk.  These took several hours to complete. 
    4.    After theErase Disk was complete, I rejected the Hitachi Data Fitness Test DVD and loaded the Rescue and Recovery CD from Lenovo () and restarted the system.
    5.    ThinkVantage Rescue and Recovery loaded and I selected “Restore” and then “Restore my hard drive to the orginal factory state”  [Next]  then “I do not want to save any files.”  [Next], [Next], and following the loading of the Rescue and Recovery Supplement CD, and six Product Recovery CD for ThinkPad T61, R61 Type 6480, 7659, 7658, 7660, 7661, 6378, 6379, 6481, 7663, 7662, 7664, 7665, 6337, 1959) and finally Rescue and Recovery Supplement CD again.
    Note there was a several minute wait after inserting the Rescue and Recovery Supplement CD for the second time and a system restart, for the Product Recovery to begin processing files.
    6.    During the Window creation, I cancelled the use Login for the Administrator’s password.
    I back up and running!
    Thanks,
    Marc 

  • How to use Rescue and Recovery on a T43

    Hello All-
    Ok, this is probably a lame question, so please bear with me...
    I have become infected with a nasty virus that has left me unable to load Windows. I am able to access Rescue and Recovery.
    If I "rescue all the files that have been created or changed from my last backup", will that include the virus?
    All I really need is "My Documents", but it sure would be convenient to have everything else, too.
    I am embarrased to say that I have never fully backed up my system.
    What's the best way to recover my system?
    Thanks so much!
    Danielle

    Hi Danielle,
    Consider this allegory; factory settings will make your thinkpad like a never driven 0 meter car [with reference to software]. Hence it will be far-flung from it's previous state. Apart from what you have already saved on memory stick, all settings and the software you have installed on the notebook will be lost.
    I hope this helps.
    Maliha (I don't work for lenovo)
    ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
    IdeaPad: U350
    Apple:- Macbook Air [Snow Leopard]
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  • Rescue and Recovery 4.3 for Windows 7 Problem on T60p

    Rescue and Recovery 4.3 advanced mode doesn't communicate with my USB devices.  I want to rescue a number of files located on my USB backup, but the R&R never communicates with it.  No problem viewing it with Explorer. 
    Solved!
    Go to Solution.

    My Mistake!  I incorrectly assumed that the Rescue & Recovery update would allow me to restore individual files.  I neglected to read the install information text included with the download.  R&R does work, but doesn't permit access to any prior files.  Too bad.

  • Rescue and Recovery 4.3 on Windows 7 64 bit won't install

    Hi,
    I had to reinstall my Windows 7 and when I did that I accidentally wiped away the Recovery partition. I didn't think this would be a problem but now I am trying to install Rescue and Recovery 4.3 on Windows 7 64 bit and I keep getting this error
    "Error 25014. There was an error installing the Rescue and Recovery boot manager. Return code: 6"
    I am wondering why I am getting this error and how I can install Rescue and Recovery 4.3?

    Hi,
    can you also specify, how did you installed Win7?
    Using Recovery CDs? or?
    Note, that RnR needs to modify the boot loder of Windows and if the access is blocked, due to permissions, then this situation of course will happen.
    However, there is also a second option, on how to get RnR installed and this is using a command line installation which will NOT install the RnR partition.
    NOTE: the change in the boot loder is needed only for the creation of this RnR partition.
    For more info, please read the following RnR manual:
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    Feel free to ask any other question.
    Cheers

  • Can the rescue and recovery function be infect with a trojan virus?

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    Tom
    Solved!
    Go to Solution.

    Hi,
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