Access to SAP Lumira cloud fails

Hi,
I am trying to share the data set & visulizations created in Lumira to the SAP Lumira cloud. When I try to publish to Cloud; I always get a warning message"Session could not be opened" (as attached) during logon. I have never been able to go past this.
However my Lumira cloud account is valid and I am able to successfully logon to https://cloud.saplumira,com
Please let me know the reason behind this session logon error.
Thanks,
Sreedev

Hi,
I see this a lot :
new Lumira Cloud account - works ok over a browser
new Lumira desktop install - Cloud account login doesn't work ... wrong password etc
How to solve this ? it's quite easy actually:
Use a browser like Chrome.
access the Cloud URL . Do NOT click login (i.e. to accept the token) -> click Cancel instead .
this gives you the option to enter a user/pwd manually.
Click "reset password"
get your new password via email.
Login to cloud Manually.
Login to Desktop Manually.
it will work.
regards,
H

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