Accessibility 508 issue in Acrobat; accessibility controls grayed out

Hi - I have to check PDF's in two different versions of Acrobat.  On my one computer, the accessbility functions work great.  Then when I went over to my other office on my laptop, I tried checking the accessbility and all of the same controls on the other computer were grayed out.  I'm pretty puzzled by this so I'm not sure if the laptop computer has some kind of persmissions blockage (I do this work for a government agency) or what.
Below is a side by side screenshot of the two computers' versions of Acrobat
Can someone tell me why those controls are grayed out and what I need to do to turn them on?  Thanks.

Hi - thank you for your reply.  One strange thing about this situation is on both of these computers, the Abrobat icon says "Pro" for both of them.  That's why I was so puzzled about this because although they appear to be version X and XI, they both said Pro but only one allows me to do accessibility.  Strange.

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