Accessibility testing crashes Acrobat

We're using JAWS and NVDA to test PDFs for section 508 compliance. When we exit JAWS, Windows presents a Data Execution Prevention message:"To help protect your computer, Windows has closed this program: Adobe Acrobat 9.3" With NVDA, after exiting the reader, Acrobat will occasionally close unexpectedly. Anyone else seeing this issue? The operating environment is Windows XP Pro SP3, Acrobat Pro Extended v9.3.3, JAWS v11.0.1461.400. Thanks.

> Ask Adobe support.
Just phoned them... They said "Not supported anymore, get the upgrade"...
Fortunately, PDFCreator does the job as well...
PJ

Similar Messages

Access 2013 crashed when I export a table from the access

Hi!
Access 2013 always crashed when I export a table from the access to the Database Symfoware.
1、The conditions of the Access 2013 crashed are the follows.
1)Create a table in the Access 2013.
2)Using the ODBC driver of the Database Symfoware to export the table from the access to the Database Symfoware.
2、The Environments are the follows.
1)Access 2013 X64(Version:15.0.4420.1017)
2)Win2008R2 X64
3)Symfoware V11.1 X64
3、The Application log from the Win2008R2 are follows.
ログの名前: Application
ソース: Application Error
日付: 2014/04/18 16:21:06
イベント ID: 1000
タスクのカテゴリ: (100)
レベル: エラー
キーワード: クラシック
ユーザー: N/A
コンピューター: WIN-29UTU2AIK6J
説明:
障害が発生しているアプリケーション名: MSACCESS.EXE、バージョン: 15.0.4420.1017、タイムスタンプ: 0x50674523
障害が発生しているモジュール名: ACECORE.DLL、バージョン: 15.0.4420.1017、タイムスタンプ: 0x506742b7
例外コード: 0xc0000005
障害オフセット: 0x0000000000171f36
障害が発生しているプロセス ID: 0xb6c
障害が発生しているアプリケーションの開始時刻: 0x01cf5ad638668c5b
障害が発生しているアプリケーションパス: C:\Program Files\Microsoft Office\Office15\MSACCESS.EXE
障害が発生しているモジュールパス: C:\Program Files\Common Files\Microsoft Shared\OFFICE15\ACECORE.DLL
レポート ID: 00e87957-c6ca-11e3-ad2c-0050568d2ced
イベント XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-04-18T07:21:06.000000000Z" />
<EventRecordID>3442</EventRecordID>
<Channel>Application</Channel>
<Computer>WIN-29UTU2AIK6J</Computer>
<Security />
</System>
<EventData>
<Data>MSACCESS.EXE</Data>
<Data>15.0.4420.1017</Data>
<Data>50674523</Data>
<Data>ACECORE.DLL</Data>
<Data>15.0.4420.1017</Data>
<Data>506742b7</Data>
<Data>c0000005</Data>
<Data>0000000000171f36</Data>
<Data>b6c</Data>
<Data>01cf5ad638668c5b</Data>
<Data>C:\Program Files\Microsoft Office\Office15\MSACCESS.EXE</Data>
<Data>C:\Program Files\Common Files\Microsoft Shared\OFFICE15\ACECORE.DLL</Data>
<Data>00e87957-c6ca-11e3-ad2c-0050568d2ced</Data>
</EventData>
</Event>
4、When the access crashed,I got the dump file .Then I use the Windbg got some information from the dump files.
The detailes are follows.
FAULTING_IP:
+58872faf03d6dd84
00000000`00000000 ?? ???
EXCEPTION_RECORD: 00000000001723c0 -- (.exr 0x1723c0)
ExceptionAddress: 000007fee3951f36 (ACECORE+0x0000000000171f36)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000
FAULTING_THREAD: 00000000000010b8
DEFAULT_BUCKET_ID: WRONG_SYMBOLS
PROCESS_NAME: MSACCESS.EXE
ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.
MODULE_NAME: ACECORE
FAULTING_MODULE: 0000000076eb0000 ntdll
DEBUG_FLR_IMAGE_TIMESTAMP: 506742b7
ERROR_CODE: (NTSTATUS) 0x80000003 - {
EXCEPTION_CODE: (NTSTATUS) 0x80000003 (2147483651) - {
MOD_LIST: <ANALYSIS/>
CONTEXT: 0000000000171ed0 -- (.cxr 0x171ed0)
rax=0000000001be3598 rbx=0000000000000000 rcx=01cf5d1b0f402a5c
rdx=0000000009cfad30 rsi=0000000006688ef0 rdi=0000000001be35d0
rip=000007fee3951f36 rsp=0000000000172490 rbp=00000000001727a0
r8=0000000009b409d0 r9=0000000006688ef0 r10=0000000000000000
r11=0000000000000246 r12=0000000000000000 r13=0000000001be19f0
r14=0000000009cfad30 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
ACECORE+0x171f36:
000007fe`e3951f36 4d3927 cmp qword ptr [r15],r12 ds:00000000`00000000=????????????????
Resetting default scope
PRIMARY_PROBLEM_CLASS: WRONG_SYMBOLS
BUGCHECK_STR: APPLICATION_FAULT_WRONG_SYMBOLS
LAST_CONTROL_TRANSFER: from 000007fee395c095 to 000007fee3951f36
STACK_TEXT:
00000000`00172490 000007fe`e395c095 : ffffffff`ffffffff 00000000`00000000 00000000`01bddaa2 ffffffff`ffffffff : ACECORE+0x171f36
00000000`001727b0 000007fe`e388f8eb : 000007fe`e399dc10 000007fe`e399dc30 000007fe`e399dc50 00000000`000000f9 : ACECORE+0x17c095
00000000`00172b50 000007fe`e388f590 : 00000000`06688ef0 00000000`00000004 00000000`000000f9 00000000`00000000 : ACECORE+0xaf8eb
00000000`00172ba0 000007fe`e388f406 : 00000000`00000004 00000000`000000f9 00000000`11cb1130 00000000`000000f9 : ACECORE+0xaf590
00000000`00172c30 000007fe`e391aee7 : 00000000`00000000 00000000`00173198 00000000`06688ef0 00000000`11cb0998 : ACECORE+0xaf406
00000000`00172c70 000007fe`e3933a72 : 00000000`00400100 00000000`00000002 00000000`00000001 00000000`06688ef0 : ACECORE+0x13aee7
00000000`00172e50 000007fe`e384e5b1 : 00000000`00000000 00000000`11cb0020 00000000`06688ef0 00000000`00000001 : ACECORE+0x153a72
00000000`00172e90 000007fe`e38358d1 : 00000000`000007ff 00000000`06688ef0 00000000`01bd99f0 00000000`00000000 : ACECORE+0x6e5b1
00000000`00173280 000007fe`e38718eb : 00000000`000007ff 00000000`06688ef0 00000000`11cb0000 00000000`00000000 : ACECORE+0x558d1
00000000`00173340 00000001`3f3b0cd2 : 00000000`0a0945c0 00000000`000000fe 00000000`000007ff 00000000`00000000 : ACECORE+0x918eb
00000000`00173430 00000001`3f3b0b9b : 00000000`00173730 00000000`001741e0 00000000`065e5b00 00000000`00000100 : MSACCESS!CreateIExprSrvObj+0x16af32
00000000`00173630 00000001`3f3afcea : 00000000`00173730 00000000`00000000 00000000`00000000 00000000`065e5b00 : MSACCESS!CreateIExprSrvObj+0x16adfb
00000000`001736a0 00000001`3f983140 : 00000000`00174401 00000000`0a3235e0 00000000`0a319aa0 00000000`00179fc8 : MSACCESS!CreateIExprSrvObj+0x169f4a
00000000`00174290 00000001`3f3aabeb : 00000000`00000000 00000000`00000000 00000000`00179f38 00000000`00000000 : MSACCESS!FUniqueIndexTableFieldEx+0x26ab4
00000000`00174530 00000001`3f3a9670 : 00000000`001778e0 00000000`00179f38 00000000`00000031 00000000`00000000 : MSACCESS!CreateIExprSrvObj+0x164e4b
00000000`00177870 00000001`3f3a8c1b : 00000000`00000010 00000000`108c5990 003d0044`00570050 00000000`74ac3f69 : MSACCESS!CreateIExprSrvObj+0x1638d0
00000000`001779d0 00000001`3f5450df : 00000000`0a0945c0 00000000`0000009c 00000000`0a0945c0 00000000`00000000 : MSACCESS!CreateIExprSrvObj+0x162e7b
00000000`00179e30 00000001`3f64e915 : 00000000`43ed8000 00000000`00000000 00000000`3f800000 00000000`00000000 : MSACCESS!FillADT+0x5830b
00000000`0017c450 00000001`3f33b172 : 00000000`00000000 00000000`0006075e 00000000`0017e370 00000000`00000000 : MSACCESS!IdsComboFillOfActidIarg+0xaddf1
00000000`0017d730 00000001`3f33a9ef : 00000000`0017e0a0 00000000`00000b86 00000000`00000000 00000000`0fea0000 : MSACCESS!CreateIExprSrvObj+0xf53d2
00000000`0017d790 00000001`3f33a20c : 00000000`06620400 00000000`00000000 00000000`00000001 00000000`0017e420 : MSACCESS!CreateIExprSrvObj+0xf4c4f
00000000`0017e400 00000001`3f6019cd : 0071023b`007a000a 00000000`00374a30 00000000`00000005 00000000`0000000c : MSACCESS!CreateIExprSrvObj+0xf446c
00000000`0017e850 00000000`06706fd5 : e2504700`aa00ee81 00005d1b`0f2363ea 00000000`0017e9e0 00000001`3f200000 : MSACCESS!IdsComboFillOfActidIarg+0x60ea9
00000000`0017e8f0 00000000`0a30c378 : 00000000`00000000 00000000`00000008 00000000`067069ac 00000000`00000000 : 0x6706fd5
00000000`0017e960 00000000`00000000 : 00000000`00000008 00000000`067069ac 00000000`00000000 00000000`00000008 : 0xa30c378
FOLLOWUP_IP:
ACECORE+171f36
000007fe`e3951f36 4d3927 cmp qword ptr [r15],r12
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: ACECORE+171f36
FOLLOWUP_NAME: MachineOwner
IMAGE_NAME: ACECORE.DLL
STACK_COMMAND: .cxr 0x171ed0 ; kb
BUCKET_ID: WRONG_SYMBOLS
FAILURE_BUCKET_ID: WRONG_SYMBOLS_80000003_ACECORE.DLL!Unknown
WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/MSACCESS_EXE/15_0_4420_1017/50674523/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1
Followup: MachineOwner
5、Where the access crashed I used the ODBC trace to get the trace log of the ODBC API.
The ODBC API called by Access before it crashed are the follows.
I also ansysised the log,and I did not find any Abnormal.
Test 1174-10f0
EXIT SQLGetData with return code 0 (SQL_SUCCESS)
HSTMT 0x0000000009F7C490
UWORD
6
SWORD
-8 <SQL_C_WCHAR>
PTR 0x00000000002C1F20 [
12] "LENGTH"
SQLLEN 62
SQLLEN * 0x00000000002C1E38 (12)
Test 1174-10f0
ENTER SQLGetData
HSTMT 0x0000000009F7C490
UWORD
10
SWORD
99 <SQL_C_DEFAULT>
PTR <unknown type>
SQLLEN 4
SQLLEN * 0x00000000002C1E38
Test 1174-10f0
EXIT SQLGetData with return code 0 (SQL_SUCCESS)
HSTMT 0x0000000009F7C490
UWORD
10
SWORD
99 <SQL_C_DEFAULT>
PTR <unknown type>
SQLLEN 4
SQLLEN * 0x00000000002C1E38 (-1)
Test 1174-10f0
ENTER SQLFetch
HSTMT 0x0000000009F7C490
Test 1174-10f0
EXIT SQLFetch with return code 100 (SQL_NO_DATA_FOUND)
HSTMT 0x0000000009F7C490
Test 1174-10f0
ENTER SQLFreeStmt
HSTMT 0x0000000009F7C490
UWORD
0 <SQL_CLOSE>
Test 1174-10f0
EXIT SQLFreeStmt with return code 0 (SQL_SUCCESS)
HSTMT 0x0000000009F7C490
UWORD
0 <SQL_CLOSE>
6、I also did the test with the Access 2010,and with the Sql Srever/Oracle.
The results are the follows.
1) With the Access 2010(X86 or X64) and Access 2013 X86,it successes when I export the table to the DB Symfoware.But only with the Access 2013 X64,the Access crashed.
2)With the Access 2010(X86 or X64) and Access 2013(X86 or X64),using the Sql Srever/Oracle,it always successes .
According to all the descrived above, I wonder if it a bug of the Access2013 .
Could anyone can help me ?
Thanks for any help.

George Zhao
Thank you for your help.
I have already install
the latest patches of the Office 2013.But it doesn't work.It is down also too. And ODBC
drive of Database Symfoware is the newest driver of the Database Symfoware. Now I wonder that
if it si a bug of the ODBC
drive of Database Symfoware,I should fix the bug,but I have analysised the odbc trace log and I do not find any wrongs ,so I think maybe it is a bug of the Access .
I have see many situations about the Access down on the internet .

Can't seem to change the Document Properties Advanced Reading Options in a Form that was created in Adobe LiveCycle. This option has been "greyed" out - anyone know how to update this to English so I can pass Accessibility Testing?

Can't seem to change the Document Properties > Advanced > Reading Options in a Form that was created in Adobe LiveCycle. This option has been "greyed" out - anyone know how to update this to English so I can pass Accessibility Testing?

LiveCycle forms use a very different approach to create a PDF form than Acrobat and that approach makes many features for processing PDFs non-functional.
You might want to ask this question in one of the LiveCycle product forums.

Accessibility (tagging) in Acrobat 9.3.3

I routinely tag single-page and 2-page documents for accessibility after converting them from Word 2007, and usually this is pretty straightforward. Today, I'm trying to tag a 115-page document (a fairly simple document, not a lot of graphics), and I've run into significant roadblocks.
I've had Acrobat automagically add tags during the conversion process, and as usual there are plenty of artifacts to weed out. Sometimes they're so numerous that the best option is to clear all tags on a page and draw them in from scratch. In most cases, I will at least highlight them tag-by-tag and make adjustments to the tagging order. I've come to accept this as the standard aggravation of accessibility tagging in Acrobat.
My immediate problem results from highlighting a tagged area (a level 1 Heading, for example) and changing its tagging order by dragging and dropping within the "Order" panel in the Navigation pane. As I've done this today, in several places, the text within these areas has simply disappeared! You can imagine what an annoyance this might be in a document this large, given the further complication that there is no "undo" option while tagging for accessibility in Acrobat. I've had to be very careful to save often, then to revert to the last saved version when the whole process comes crashing down -- which it has done consistently and often.
Has anyone seen this before? Better yet, has anyone resolved it?

I finally found out how to turn it off. It wasn't a Prefs thing after all but a button at the bottom of the Preflight window. I guess I must have clicked it by accident.
Not sure what value it has either since it never displays anything but a blank window with the message that there is nothing to view.
Problem solved.

Access 2013 crashes after mail merge in Word 2013

We have several Word templates that query an Access database to populate themselves. After the mail merge is complete, when we close Word then Access immediately crashes every time. This started after upgrading from Office 2003 to 2013. We tried updating
the Word Doc to 2013 but then it would not connect to the data source at all. Last, we also tried to Compact and Repair the database with no luck.
We searched for an Access Hot Fix but could not find anything that matches our issue. Any assistance would be greatly appreciated.

Use a table or query as the data source
Open the source database, and in the Navigation Pane, select the table or query that you want use as the mail merge data source.
On the External Data tab, in the Export group, click
More , and then click Merge it with Microsoft Office Word .
The Microsoft Word Mail Merge Wizard starts.
Select whether you want to create the link in an existing document or in a new document, and then click
OK.
If you chose to link to an existing document, in the Select Microsoft Word Document dialog box, locate and select the file, and then click
Open.
Word starts. Depending on your choice, Word opens either the document you specified or a new document.
In the Mail Merge pane, under Select document type, click
Letters and then click Next: Starting document to continue to step 2.
In step 2, click Next: Select recipients.
In step 3, you create the link between the data source in Access and the Word document. Because you started the wizard from Access, this link is created automatically. Under
Select recipients, note that Use an existing list is selected, and the name of your data source is displayed under
Use an existing list.
Click Edit recipient list if you want to customize the contents of the table or query.
You can filter, sort, and validate the data. Click OK to continue.
Click Next: Write your letter to continue. Follow the remaining instructions in the
Mail Merge pane, and in step 5, click Next: Complete the merge.
Other ways to use a table or query as the data source
You can specify a table or query as a data source in additional ways. For example, you can export the table or query from Access to an ODBC database, a Microsoft Office Excel 2013 file, a text file, or any other file format that is compatible with Word,
and then link to the resulting file by using the Word Mail Merge Wizard.
If you have not already exported the table or query , do so. In Access, in the Navigation Pane, select the table or query that you want to use, and on the
External Data tab, in the Export group, click the format you want to export to, and then follow the instructions.
In Word, if the Mail Merge pane is not displayed, on the
Mailings tab, in the Start Mail Merge group, click the arrow under
Start Mail Merge, and then click Step by Step Mail Merge Wizard. The
Mail Merge pane appears.
In step 3 of the Mail Merge pane, under Use an existing list, click
Browse or Edit recipient list.
In the Select Data Source dialog box, specify the data file that you created in Access, and then click
Open.
Follow the instructions in any dialog boxes that follow. In the Mail Merge Recipients dialog box, review and customize the contents of the file. You can filter, sort, and validate the contents before you continue.
Click OK, and then click Next: Write your letter in the
Mail Merge pane. For more instructions on customizing your mail merge, see Word Help.

Custom pagemarks (.mrk files) crash Acrobat X?

We have some custom .mrk files (installed in /Library/Application Support/Adobe/PrintSpt) for setting custom pagemarks on print proofs.
Generally speaking, we use them in InDesign.
Tonight, I tried using them in Acrobat X Pro (10.1.0) under Mac OS X 10.6.8, and they crash Acrobat.
I tried the sample pagemark files from Real World InDesign, http://blatner.com/rwid/mrk.zip, and they crash Acrobat as well.
Does anyone have an experience with custom pagemarks in Acrobat? Are they supposed to work? Or am I just fooling myself?
Curiously, or so it seems to me, the crash is not in the AdobeAGM librayr, but rather in the main Acrobat framework:
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000600
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
objc_msgSend() selector name: acroOSXFSGetNameForDisplay:useLaunchServicesDisplayName:
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   libobjc.A.dylib                   0x92807f8b objc_msgSend + 27
1   com.adobe.Acrobat.framework       0x0009f595 RunAcrobat + 592178
2   com.adobe.Acrobat.framework       0x0009f3fd RunAcrobat + 591770
3   com.adobe.Acrobat.framework       0x01046971 AcroSecurityBailOutImpl + 12972285
4   com.adobe.Acrobat.framework       0x010ee8b7 AcroSecurityBailOutImpl + 13660227
5   com.adobe.Acrobat.framework       0x0104bab1 AcroSecurityBailOutImpl + 12993085
6   com.adobe.Acrobat.framework       0x003cf122 RunAcrobatInBrowser + 202971
7   com.adobe.Acrobat.framework       0x003cf549 RunAcrobatInBrowser + 204034
8   com.adobe.Acrobat.framework       0x003cf8e4 RunAcrobatInBrowser + 204957
9   com.adobe.Acrobat.framework       0x003cfa00 RunAcrobatInBrowser + 205241
10 com.adobe.Acrobat.framework       0x006cabd1 AcroSecurityBailOutImpl + 3027805
11 com.adobe.Acrobat.framework       0x0060cca4 AcroSecurityBailOutImpl + 2249776
12 com.adobe.Acrobat.framework       0x0090a433 AcroSecurityBailOutImpl + 5385151
13 com.adobe.Acrobat.framework       0x0064f156 AcroSecurityBailOutImpl + 2521314
14 com.adobe.Acrobat.framework       0x0064f29c AcroSecurityBailOutImpl + 2521640
15 com.adobe.Acrobat.framework       0x00b97744 AcroSecurityBailOutImpl + 8060624
16 com.adobe.Acrobat.framework       0x00b97468 AcroSecurityBailOutImpl + 8059892
17 com.adobe.Acrobat.framework       0x0037abd6 RunAcrobat + 3587955
18 com.apple.AppKit                  0x951c3a26 -[NSApplication sendAction:to:from:] + 112
19 com.apple.AppKit                  0x9544dbe0 -[NSCarbonMenuImpl performMenuAction:withTarget:] + 326
20 com.apple.AppKit                  0x952becf4 -[NSMenu _performKeyEquivalentWithDelegate:] + 354
21 com.apple.AppKit                  0x952bedd0 -[NSMenu _performKeyEquivalentWithDelegate:] + 574
22 com.apple.AppKit                  0x952be887 -[NSMenu performKeyEquivalent:] + 78
23 com.adobe.Acrobat.framework       0x0037b4b0 RunAcrobat + 3590221
24 com.apple.AppKit                  0x952bd117 -[NSApplication _handleKeyEquivalent:] + 581
25 com.apple.AppKit                  0x951b2fe6 -[NSApplication sendEvent:] + 4858
26 com.apple.AppKit                  0x95147253 -[NSApplication run] + 917
27 com.adobe.Acrobat.framework       0x00010725 RunAcrobat + 6850
28 com.adobe.Acrobat.framework       0x0000ed9f RunAcrobat + 316
29 com.adobe.Acrobat.Pro             0x00001e92 main + 94
30 com.adobe.Acrobat.Pro             0x00001e16 start + 54
My next step is to try extracting the built-in .mrk files and seeing how they differ from mine, but I thought it would be good to ask first before I went ahead and did that.
Thanks!
(The purpose of our custom .mrk files, btw, is to print Page Information within the imageable area, so we can print the date/time of printing on our in-house 11x17 proofs of 11x17 pages before we go to press.)

Hi All,
I am posting here in elkalamar's discussion because it is on topic for a related question that is not getting response from my own discussion thread. I hope someone can help.
I am using Indesign CS 5.5 on Windows 7 operating system.
I have converted a book (pdf print) to an interactive pdf. Almost every page has an mp3 that plays on page load and ALMOST all of it is working like a charm, except:
there are two files (also mp3's, file size not necessarily larger than any of the other mp3s) that play in Indesign's preview panel and that also play in my iTunes media player, as well as if I export the document as an .swf. But these two mp3s DO NOT play (or are playing with no sound somehow) in Interactive PDF export.
If I leave the 'media player' grey box enlarged instead of hiding it, I know that the mp3 IS appearing, but no sound or not playing. Other buttons on the same page and throughout the rest of the document work just fine.
Any idea what could be going on with these two mp3s?
Thanks,

Calling AVDocClose with more than one PDF open crashes Acrobat

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Okay, that sounds ike it could be something to look at. I'm certainly not an expert in using the SDK so maybe you can help me identify the potential issue. This is the code I'm using with some comments to help you understand what I'm doing. I just added the ASFileSysReleasePath references after reading your post but apparently I'm still missing something. The issue occurs in the code path where I'm working with local documents.
ACCB1 void ACCB2 MyPluginCommand_Save(void *clientData)
initializeVariables();
if(myAVDoc==NULL)
// if no doc is loaded, display a message.
AVAlertNote("There is no PDF document loaded in Acrobat.");
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checkNDStatus(ndStatus);
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AVDocClose(myAVDoc, false);
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Hi,
I am facing a similar issue. Test console gets opened for few services but for few of them the console is not opening.
Below is the error i am facing
Error Accessing Test Configuration
Validation of ProxyService ProxyService/PS_V1 : ProxyService ProxyService/PS_V1 does not exist failed
I could see the proxy servive clearly in the console. It happened for one of the service so i created another proxy based on the proxy which is not showing the test console and the new one got opened. But after some time one more proxies test console is not opening.
I see both admin server and managed server running.
And in ALSB debug.xml the test console flag is set to true.
Wht is the issue. Any sugestions on this?? appreciate your help

Hi,
I saw the metalink ID but there the error was different it is somtthing like
Validation failed for proxy service. Referenced component not found.
But i am getting an error
Validation of ProxyService MainFlow/ProxyService/PS_Dequeue_V2 : ProxyService MainFlow/ProxyService/PS_Dequeue_V does not exist failed
Initially when i got this error i just recreated the proxy and it worked fine. But now i am getting this error for almost all the proxy services. I am not able to understand what is the issue. Any suggestions on this?

Keychain access keeps crashing while trying to import a new certificate

I have been having trouble with trying to import a certificate to my Macbook Pro but everytime I go to Import the certificate via: File --> Import... Keychain access keeps crashing on me. Has anyone else been experiencing this?
Here is the link to where I have uploaded the error report: http://www.filedropper.com/keychainaccesserrorreport

Hi Moving Art,
Please provide the exact version of Premiere Pro CC that you are using, you can check this by going to Premiere Pro menu. Also, this type of crash might be because of the Graphics display drivers. So, please check the Graphics Card installed on your MAC and the version of the MAC that you are using.
Regards,
Vinay

The trial version of Acrobat Pro is already on my computer; purchased it today; instructions say access through cloud.acrobat but the system keeps telling me to download. I just want to work. Do I really need to download again?

The trial version of Acrobat Pro is already on my computer; purchased it today; instructions say access through cloud.acrobat but the system keeps telling me to download. I just want to work. Do I really need to download again?

Hi lynnb,
If you already have Acrobat installed, there's no need to download it again. When you launch Acrobat, you should be given an option to "License this Software." Click that option, and then log in with your Adobe ID and password, and you should be all set!
Please let us know how it goes.
Best,
Sara

Verizon access manager CRASHES FME

Im trying to broadcast with Verizon 3G card andit was working before, when I had my older laptop with Win XP.
Now I got new laptop WIn7 and VZ access manager crasher Flash Media encoder.
When I start FME ether verizon disconnects and crushes, or VR stays ona nd FME wont broadcast or crushes wtih C++ error and such.
Anyway, anyone else had problem like that?/
Any fixes?
Thank you all

Hi karthirocks! I'm sorry to see you're having any difficulties using these links. I've clicked on both, but had no problems getting pages to launch or in getting the application to download. If this is still a problem for you, please describe the issue you're experiencing. Also, please share the browser version you're using, and if you've enabled any security feature that prevents access to certain secure sites or services. Thanks!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

I am having problems combining 2 pdf's together. When I do it crashes Acrobat XI. The files are fairly large about 20Mb each if that helps. Others have been able to combine them without issue. Any Ideas?

I am having problems combining 2 pdf's together. When I do it crashes Acrobat XI. The files are fairly large about 20Mb each if that helps. Others have been able to combine them without issue. Any Ideas?

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

HP Device Access Manager Crashes everytime I open it

I have a brand new 2 days old zbook 17 G2 (k4k44ut#ABA). After having it less than 24 hrs, the system completely crashed, and would not even boot. I used the F11 recovery, and brought the laptop back to factory defaults.
I thought I'd see if "the HP Device Access Manager" was not allowing access to the drive, and when I go into the HP Client Security, and click on "Device Access Manager" it crashes the tool and closes it:
Also, I'm a bit paranoid about the stability of this $2800 new laptop ($3300 with carepak).. so I am trying to back it up with a clickfree C2.. which the HP doesn't appear to let it access. Also, the laptop does't even recognize it as USB 3.0, which the clickfree is... (weird).
I moved from an "also expensive" HP nx9420 business laptop (actually had two nx9420s) to this one and I'm really worried about the zbook, as I've never experienced so much instability on a new laptop before.
I pondered completely removing the HP Device Access manager package.. but not sure of the impact..
Please help me in determining why this thing crashes though, when I open the device access manager.

Disregard getting clickfree to work.. I was able to give it a 15min access... (although would like to extend this).
I just need to figure out why the Device Access Manager crashes now and if i can disable it.

Can't get OAM 11g Access Tester working

Hi,
I've been trying to get the Access Tester (oamtester.jar) from OAM 11g (11.1.1.3) working.
I can start the tester (java -jar oamtester.jar), but when I try to connect to the OAM server, I either get a "NAP initialization error" or a "challenge_failed"/mismatch error.
My OAM server is listening on the default port, 14100, and the OAM proxy is listening on 5575, and I've tried connecting to both ports, and get the different errors, depending on which port I try.
I've tried running the tester on the OAM server machine itself, from a different machine, etc., but get the same errors.
Can anyone tell me how I can get the tester to work?
Thanks,
Jim

Hi,
I got the logging in the access tester, and here's what I get when I try to connect to the OAM server:
Nov 6, 2011 2:16:58 PM ObAAAServiceClient setHostPort
FINER: ENTRY
Nov 6, 2011 2:16:58 PM ObAAAServiceClient setHostPort
FINER: RETURN
Nov 6, 2011 2:16:58 PM ObAAAServiceClient setHostPort
FINER: ENTRY
Nov 6, 2011 2:16:58 PM oracle.security.am.common.nap.util.NAPLogger log
FINE: There are no entries in given access server list.
Nov 6, 2011 2:16:58 PM ObAAAServiceClient connect
FINER: ENTRY
Nov 6, 2011 2:16:58 PM oracle.security.am.common.nap.ObMessageChannelImpl writeObMessage
FINE: OpCode = 13 [InitNAP], SeqNo = 0 Message = protocol=NAP version=4 oldest=1
Nov 6, 2011 2:16:58 PM oracle.security.am.common.nap.ObMessageChannelImpl readMessage
FINE: Message received from Server: OpCode = 13 [InitNAP], SeqNo = 0 Message = protocol=NAP version=4 oldest=1
Nov 6, 2011 2:16:58 PM oracle.security.am.common.nap.ObMessageChannelImpl writeObMessage
FINE: OpCode = 0 [ServerDiagnosticEvent], SeqNo = 0 Message = sts=open
Nov 6, 2011 2:16:58 PM oracle.security.am.common.nap.ObMessageChannelImpl readMessage
FINE: Message received from Server: OpCode = 0 [ServerDiagnosticEvent], SeqNo = 0 Message = sts=open
Nov 6, 2011 2:16:58 PM oracle.security.am.common.nap.ObMessageChannelImpl writeObMessage
FINE: OpCode = 14 [NAPAuthnChallengeReq], SeqNo = 0 Message = cm=apache1 challenge=f5d58bf93da2331c of=1
Nov 6, 2011 2:16:58 PM oracle.security.am.common.nap.ObMessageChannelImpl readMessage
FINE: Message received from Server: OpCode = 14 [NAPAuthnChallengeReq], SeqNo = 0 Message = cm=AccessServerConfigProxy challenge=f5d58bf93da2331c st=ma%3d25%20mi%3d2%20sg%3d1 rt=1
Nov 6, 2011 2:16:58 PM oracle.security.am.common.nap.ObNap CreateChallengeResponse
FINEST: Created NAP challenge
Nov 6, 2011 2:16:58 PM oracle.security.am.common.nap.ObMessageChannelImpl writeObMessage
FINE: OpCode = 15 [NAPAuthnChallengeResponse], SeqNo = 0 Message = response=2659cf320b28b197d027789ae069efe3
Nov 6, 2011 2:16:58 PM oracle.security.am.common.nap.ObMessageChannelImpl readMessage
FINE: Message received from Server: OpCode = 15 [NAPAuthnChallengeResponse], SeqNo = 0 Message = st=ma%3d52%20mi%3d2%20sg%3d1 rt=0
Nov 6, 2011 2:16:58 PM oracle.security.am.common.nap.ObMessageChannelWrapper initNAP
SEVERE: Error in receiving hashed server challenge
Does anyone know why this is happening, and how to get around it?
Has anyone actually gotten the OAM 11g access tester to work with OAM 11g server via the OAM proxy (on port 5575)?
Thanks,
Jim

Unrecognized database format error when trying to access addin to Acrobat reader?

I get an "Unrecognized database format" error when trying to access addin to Acrobat reader so I can use Pro to edit a pdf document? What do I do so that teh ACCESS program aI am generating PDF's from uses Pro and not Reader?
Thanks,
Dan

Adobe Reader and Acrobat Professional are 2 different products. Reader is for free and limited as to what it can do an support.
Add-ins can only use features supported by Reader.
You need Acrobat to edit PDF forms. Acrobat no longer supports access to SQL databases through Acrobat JavaScript.
If you have an add-in and Acrobat can use it for filling a PDF form from Access, you need to talk to the developer to see if it can work with Reader.

Accessibility testing crashes Acrobat

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