Accessing Add/Remove Widgets on a Droid Turbo

FYI To access Widgets on any given Home Screen you press and hold on a empty area of the screen. But not commonly known is the given Home Screen
must have at least (1) free space open . If screen is icon/widget full you will only see the Remove option. Last month I called both VZ and Motorola support and they did not know about this. I and Motorola support rep discovered this accidentally while they were remote controlling my droid turbo thru Rescue app
on the phone. Any home screen that is 100% full with icons and/or widgets will not see the Widgets option once screen is pressed.

    I'm sorry to hear your screen is cracked spence425. I know its difficult to use the phone while its damaged. I'm happy you are receiving a replacement device. Have you saved any of your pictures and other data to the cloud? Here is a link about the cloud http://vz.to/1mF0GIx . Unfortunately, you will be unable to remove any data from the phone if the screen is unresponsive but if you are looking to transfer data to your new phone, it would have needed to be saved via the cloud first. Keep us posted.
Kinquana_VZW
Follow us on Twitter @vzwsupport

Similar Messages

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        I'm sorry to hear your screen is cracked spence425. I know its difficult to use the phone while its damaged. I'm happy you are receiving a replacement device. Have you saved any of your pictures and other data to the cloud? Here is a link about the cloud http://vz.to/1mF0GIx . Unfortunately, you will be unable to remove any data from the phone if the screen is unresponsive but if you are looking to transfer data to your new phone, it would have needed to be saved via the cloud first. Keep us posted.
    Kinquana_VZW
    Follow us on Twitter @vzwsupport

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    I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service. 
    Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
    >> Edited to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

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