Accessing Blackberry media card on mac ?

I am not able to transfer/ Access music files from my blackberry media card to Mac book pro. however i can transfer pictures into mac but cant access media card as i used to do earlier on my HP. lz help tnx

Hey mek363,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
You will need to enable mass storage mode to see the media card on the Mac.  Follow the steps in this KB article to enable mass storage mode: www.blackberry.com/btsc/KB13564
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Similar Messages

  • Can not access the media card files Blackberry 8310 - HELP

    Can not access the media card files Blackberry 8310.
     I had a battery drain problem. The unit would only last 16 hours before completely drained. Purchased a new battery with the same result. I figured that I should try a complete reset so I did a hard wipe. Once that was done and I loaded the unit back up and returned online, the battery drain problem was resolved but now I can not access the media card.
     Here are the messages:
     “A media card has been inserted that contains encrypted content which will be unaccessible by this device”
     I can see the files. I have transferred them to my PC via the SD card but I can not open them. Here are the settings:
     Media card support – ON
    Encryption Mode: - Security Password & Device
    Encrypt Media Files – YES
    Mass Storage Mode Support – OFF
     Please note – I can not change the encryption mode since it is set by policy
     Security Options – General Settings – Content Protection – Disabled
     The version of Desktop Manage I am using is 4.2.1.8. When I try to use the Media Manager to move the files, I get an error message and can’t move the file. If I access the file on the card and try to display it, I get:
     Unable to display file /media card/ pictures/ing000000xx.jpg.rem
     Here is what I have tried (from the advice on this board):
     1)     Read the files directly off the media card – No good
    2)     Create a “new” folder on the media card and move a file into it then try to read it – No good
    3)     Email the file then read it – No good
    4)     Reset Encryption mode to off then try – Can’t do it – IT Policy setting
    5)     Be sure that the password was set the same as before the wipe (setting is password & device) – Can’t do it – The Blackberry prevents me from using an old password.
     So I think I can’t read the files because I can’t replicate the encryption key. Could that be right? My problem is that I do not understand why this would be the case. It is still the same device and since it knows what the old password was (because it would prevent me from using it again), why would it not generate a key to access the files?
     All I am trying to get off the card are pictures on my 6 year old … some are priceless. Can someone help me do this? One would think that this should not be this hard but from all the postings I have found, it seems that it is. And yes, shame on me for not moving the files before I did the reset (THAT will never happen again!) but this being unrecoverable is unconscionable given how many seem to find themselves in this situation.
     Thanks for any help you can offer!

    Not sure why you couldn't see them using mass storage mode. Did you have the pics stored on your media card? Try going to media-menu-explore-media card-blackberry-pictures See what the extension is on your pics. If any have the extension such as .jpg.rem they are encrypted.
    IrwinII
    Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

  • Media card n mac

    blackberry manager doesn't recognize a media card on my macbook pro.  so i can't put anything on the phone from my computer.  any suggestions?

    You may want to list the specific model(s) you are having problems with.
    I have two media readers that work fine with the Mac Pro, neither are from LaCie, but since they are just rebranding some other manufacture it is hard to say. For instance one of the media readers I use looks exactly like the LaCie Imatumi media reader, which looks exactly like the Trendnet TMR-61ua2, which looks like.. well you get the idea.
    Anyway, see if it is listed in the System Profiler under the USB item. If it is, then try inserting a memory card and see if you can manually mount it using disk utility.
    Tom N.

  • Blackberry Media Card not recognized on Laptop

    I'm trying to sync my media library but when I plugin the USB cabe and select the option "USB Drive" on the device. The Media Card Folder does not come up on the Laptop.
    If I go to "My Computer" I can see a new Removable Drive D: but it's not clicable... it says please insert disk in the Removable Disk. 
    The Media Card is well inserted and available on the Blackberry. Under the "Storage" option of the device I see the 3.6 GB available. Already tried the menu option "repair" and "format" option. That formated the media card but it's still available on the laptop.
    On the Blackberry Desktop software if I try to sync Music I get a Message saying "Your device has insufficient Storage to sync Media. Consider using a Media Card.
    I have all everything uptodate both on the Blackberry as on the Laptop WIn7 and Blackberryf Desktop Software.
    Can anyone help? 

    I have exactly the same problem. And the new desktop software no longer gives me the option of adding music manually

  • BlackBerry Media Sync for MAC

    BlackBerry Media Sync – Tuned Up
    Your Music on Your BlackBerry Smartphone. It’s That Simple.
    Sync your desktop iTunes® music files with your BlackBerry® smartphone.
    BlackBerry® Media Sync makes getting more from your music quick and
    easy!1,2,3,4 Want a specific playlist for the gym? With just a few
    simple clicks, you can choose the playlists you want from your collection.
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    free memory on your BlackBerry smartphone, BlackBerry Media Sync lets you set a
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    Mac Requirements:
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    Mac OS X version 10.5.5 or higher are compatible with iTunes version 7.7.0
    or higher
    iTunes Requirements (Mac):
    iTunes version 7.7.0 or higher (Mac OS X version 10.5.5 or higher)
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    BlackBerry® Pearl™ Flip 8200 Series smartphones
    BlackBerry® Pearl™ 8100 Series smartphones
    BlackBerry® Curve™ 8900 smartphone
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    connected to the computer via a USB cable.
    Learn More
    View a demo of BlackBerry Media Sync
    Getting Started and Support
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    Want to learn how to use your BlackBerry® smartphone? Visit youtube.com/blackberry to help you get the most out of your BlackBerry smartphone!
    Do you have questions about your BlackBerry smartphone?
    Go to mobile.blackberry.com on your BlackBerry smartphone to enter your question and get instant answers! 

    There are two things that should really be put forward in this post.
    First, this is not a final candidate of Media Sync, but a "Preview Version". In other words, I'm assuming it's Beta.
    Second, the following cannot be stated clearly enough: "After installing the Preview Version of BlackBerry® Media Sync, other software previously used to synchronize data with your Mac®, such as PocketMac® for BlackBerry® devices or Missing Sync, will no longer be able to connect to your device and will not work until BlackBerry® Media Sync is uninstalled."
    I like Media Sync. It works with my Bold and I can import my iTunes playlists. What I don't understand is why it would, by its installation, nullify other applications like PocketMac which are just as important (if not much, much more). What's the point if installing one cancels-out the other? Is this being corrected? What is BlackBerry/RIM's development timeline on this software (ie. when can we expect a finished version which works with other applications)?

  • LaCie Media Card Reader & Mac Pro

    I have a couple of LaCie media card readers that read several types of cards; they connect via USB, and work fine with my G5 and G4s, but I can't get it to mount on my MacPro. There are no software drivers/downloads for this unit. I see that LaCie has a newer model available on their site, but the specs don't say if it will work on Intel Macs. Has anyone had any luck using one of these with their Mac Pro or other Intel Mac?

    You may want to list the specific model(s) you are having problems with.
    I have two media readers that work fine with the Mac Pro, neither are from LaCie, but since they are just rebranding some other manufacture it is hard to say. For instance one of the media readers I use looks exactly like the LaCie Imatumi media reader, which looks exactly like the Trendnet TMR-61ua2, which looks like.. well you get the idea.
    Anyway, see if it is listed in the System Profiler under the USB item. If it is, then try inserting a memory card and see if you can manually mount it using disk utility.
    Tom N.

  • Blackberry Desktop Software doesn't recognize my .rem files on my SD media card. Cannot sync them to my Mac.

    Hi,
    I'm experiencing this problem where Blackberry Desktop Software for Mac 2.3.0 (build 12)  doesn't recognize my .rem files (video and photo) on my SD media card (the Desktop Software app does show that file space on the media card is being used). Therefore, these files cannot be synced, decrypted, and viewed on my computer. I can see them on phone. I do have mass storage mode turned on and I can see the .rem files in the video and photo folders when my phone is connected to my computer. I can copy them to my Mac but since they aren't decrypted, I cannot view them.
    I'm going to buy a new phone and I need to get these files off my current phone.  I have a Tour 9630 with BB  OS 5.0 bundle 1600.
    I've tried backing up, reformatting the media card, wiping, and restoring but nothing has worked.
    Is there any kind of utility that will let me decrypt the files on my computer? Should I try Blackberry Desktop Software for Windows?
    I'm hoping someone can provide some suggestions? Thanks in advance.

    Hey jack_clarke,
    Welcome to the BlackBerry Support Community Forums.
    Make sure mass storage mode is enabled on the BlackBerry: www.blackberry.com/btsc/KB13564
    If this is disabled you won't be able to access your media card from the computer.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • How to access media card on phone bb 9360?

    hi all! please help! I need to know how to access my media card on my phone: blackberry 9360. when I download or save pics or songs to my phone on to the media card, I can't access them at a later stage! Please assist me! 

    Hi and Welcome to the Community!
    Please provide the steps you are attempting...there are several ways to "access" the files on your media card, so the method you are attempting, along with what happens when you attempt, will help us to help you.
    Alternatively, you can refer to your user manual and/or this KB:
    KB05475 Explore the media card and Internal Memory Content
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Unable to access media card after install of 10 software update

    After installing the software 10 update, i'm not able to access the media card from the phone or when plugged in to the laptop. from the phone settings menu, i cant choose to save any file into the media card - its grayed out. Everything was working fine until I installed the update. Is this a common problem? did the update wipe out all the media card contents? 

    Have you tried removing the media card and re-inserting it?

  • Media Card wont read on the BB

    I have read through the forums on various help that is provided for this problem but for me non of it helped.
    When i put my media card on it wont read it unless i turn mass storage mode On, but when i turn it off it will read it on the BB but not on the pockemac sync program and wont recognize it as a media card. 
    I am using a mac so i dont know if that is a problem but help would be greatly appreciated.
    thx 

    Hi and welcome to the forums!
    Leave masws storage mode enabled. It allows you PC to access the media card to load data.
    You can also set it to not prompt you to open mass media mode when connected.
    Just to make sure, make sure these options are enabled:
    Media Card window ON
     Encryption NONE   Mass storage support ON
    Auto enable when connected  YES 
    On your media card do you have these folders?Blackberry
    Pictures
    Music
    Ringtones
    Videos
    Voicenotes
    This is the folder structure that the Blackberry needs to allocate the media to.Do you have these folders on your media card? 
    If you need more info please ask!  If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks     
    Message Edited by Bifocals on 10-25-2008 07:37 PM
    Message Edited by Bifocals on 10-25-2008 07:39 PM
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • MEDIA CARD PASSWORD/ENCRYPTION

    I recently had to change my password for my blackberry (my firms policy). I did this but then later  i forgot it.
    My IT Dept reset my password so that i can access my blackberry, BUT when i then tried to access my pictures (media card) it asked for the pasword (which i had FORGOTTEN).
    So my question is quite simple: How do i access my MEDIA CARD while its encrypted and asking for a password.
    I have already tried to switch off the Encryption on the Media card  and the unit itself...and still it doesnt work.
    Can ANYONE HELP or offer some advice.

    Hi and welcome to the forums!
    This may not end well, sorry.
    Have you tried using the new password to access the media card?
    You probably won't be able to turn off encryption as an IT policy may be in place. You can ask for a temporary removal of the IT policy to see if the files can be accessed. I've attached some links for reference.
    Thanks,
    Bifocals
    KB11663 Media card encryption modes
    KB12050 Unable to turn off the security password feature on the BlackBerry smartphone
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • Can't open files on media card

    I connected my 9300 to my desktop now I can't acces my music, pictures and other files on my media card. How do I solve that problem?

    Hello !
    As you have mentioned that once you are connecting your BlackBerry Smartphone to the desktop, it is not allowing you to access your media card on phone, because at that point of time it syncs with your system.
    So if you need to view it on still (staying connected to your desktop) then you need to view it in your desktop only, or else for viewing it on your Device again, you need to disconnect it with the desktop.
    Hope this resolves your Problem!
    If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.
    Thanks.

  • Media card not being recognized by Media Sync / Dekstop Manager or Windows

    I hope someone can help me with this.
    I've got a Bold 9000 running OS 5.0.0.411 (the Vodaphone offiical release, not the Bell one).  I'm on Rogers though.
    I have an 8GB Sandisk card in it which the phone reads fine.
    However, Media Sync, Desktop Manager, and Windows 7 64-bit wont read it.
    I've done the following to try and fix this:
    - Mass Storage Mode Support is "on", doesn't help
    - tried reformatting the media card through the phone, doesn't help.
    - tried reformatting the media card through Windows, doesn't help.
    - tried uninstalling Desktop Manager and just installing the USB drivers, doesn't help.
    - tried re-installing Desktop Manager, doesn't help
    - tried updating the "RIM Blackberry SD USB Device" driver, no change as Windows says it has installed the right version.
    - tried both versions of Media Sync (older and just released version), doesn't help.
    - tried another SD card, doesn't help.
    - under Computer Management > Disk Management, the SD card shows up, but with no drive letter assignment.  If I try to assign one, it doesn't work.  Basically if I check anything but "Properties", it tells me there is no drive there.
    Does anyone have a suggestion to fix this or should I reload the older OS?  Admittedly, I don't know if even that will help because the last time I ran Media Sync on my phone was when I was running Vista so maybe it is not the phone but a Windows issue.
    Any suggestions would be appreciated.  Been searching for the last two days and can't seem to find an answer.
    Cheers.
    BB-past: 9000>9700>9800>9780>9810>9900>Z10>Q5

    Me too:
    BB Pearl 8120 (OS 4.5.0.124)
    Windows7 Pro 32bit
    BB Desktop Mgr. 5.0.1
    Reading/accessing the media card via USB always worked fine in XP, and still works fine in Ubuntu Linux (I could never get Bluetooth to do it at all). With the Windows7 upgrade, suddenly Windows can detect but not read the card. It's detected as a removable disk in Explorer, but when you try to open/browse it, Windows throws up a dialog that says "Please insert a disk into removable disk (F."
    The phone sees it just fine, XP sees it just fine, Ubuntu sees it just fine. It's more likely to be a Microsoft problem than a RIM problem, but it's still friggin' annoying. Does anyone know a workaround for this? The Desktop Manager software won't run under WINE for me.

  • Somebody please help me- Media card storage NOT SYNCING WITH APPS

    I really need help with this problem, im very frustrated, i called Blackberry Tech Support who sent me to Rogers, I called Rogers who sent me back to Blackberry, I then go transferred back to Rogers where i was told i had to pay an expert for my question and problem so i hung up the phone.
    This all started when i downloaded the software update (10.1) on june 15th, my phone will not recognize the media card as it's default storage and my music and photos will not sync with the apps on my phone (camera, music for example).I've deleted everything and set my phone to factory settings and it's still screwed up. I read on some forums about android apps messing with folders in the device storage and when the phone see's "android" everything gets saved there. I do see the folder on my phone still and it won't let me delete it. iT says permission denied need permission from Unix. whatever the hell that means.
    When i click on Music for example, it will say "indexing your media card, files will appear shortly" anddddd it neverrrrr comes. Ive swapped media cards and its the same problem. I can only access my media card through the app "files" and then you can switch to media card in that app, unfortunately its not organized to find things in an easy matter. i have hundreds of photos with no thumbnail pictures, i have thousands of songs but can only see a list of 10, it really sucks, i want my phone back LOL
    Is there anyone out there that can help me please, I know i'm not the only one with this problem, there are multiple people posting similar problems on other forums and getting no answers. SUCKS

    If I were in your situation, I'd put the SD card in a Card Reader (or SD Card Adapter) and open it up on the computer and COPY the files into a folder on the computer so at least everything is backed-up. Then full format the card on the computer prior to formatting it again on the device. With the newly formatted card in the device I'd enter some similar media (of similar types as to what is not being recognised) via the conventional route onto the phone. Once the appropriate folders have been created and your 'test media' are appearing normally on your device, I'd place the card back in the computer, open up your saved memory card copy as well as the actual SD in separate windows and try dragging and dropping the files (or one or two test files) into their appropriate folders - (the ones your new OS has deemed correct). You absolutely don't want to loose your stuff so back everything up. As I see it, you have a file structure created by a different operating system and you can only work with the new one which you now have. The Android folder is meant to be there, which is why you shouldn't try deleting it.
    On your computer you should at least see thumbnails so it has to be easier to see what you are working with.
    Good luck (and patience)!
    Edit: Sorry, I should have said that I think you have items put in folders created by your previous software version and that your current one doesn't know how to deal with them.
    Disclaimer:
    I know a little about lots of things,
    yet not a great lot about those little-things.
    Ultimately, I'm here to learn.

  • Q10 connects to Media Card but not Device (Photos, Documents, etc.)

    Okay, I'm having a doozy of a time trying to figure this out. I've tried seven ways to Sunday and it's just not working the way it should.
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    Thanks!

    Hello scarlett 67,
    Sorry to hear you are having issues connecting to your BlackBerry® Q10 smartphone to your PC.
    To clarify does your and the PC recognize that the BlackBerry® Q10 smartphone? If so, there should be two drives that are recognized in My Computer; Y drive which is your device memory and X drive is your media card. Ensure to open both the photo and camera files on the X drive to search for the pictures that are saved on your media card.
    BlackBerry® Desktop Software and BlackBerry® Link should function successfully on the same computer. Check out this article for more details. 
    Please let us know if you are able to successfully access your media card on your computer.
    -RoundBrown
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click Accept as Solution for posts that have solved your issue(s)!

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