Accessing BrowserLab behind a proxy

Hi
When I go to use BrowserLab from Dreamweaver CS5 I get this message:
Your network preferences prevent us from communicating with the server.
My work has a proxy with authentication needed to access the net. I can't find any internet access settings to provide authentication settings for BrowserLab or any other CS Live feature to access the net.
Anyone have a solution (apart from turning off the proxy which can't do)?
Thanks

Hi Archna
Thanks for your response. Unfortunately it does not solve my problem.
The problem is not that BrowserLab cannot access my files to send to the Adobe servers, it is that all the CS Live features or even panels such as Kuler in Illustrator etc cannot communicate with the internet at all, unless they use a browser (which use the proxy settings and password authentication).
In Illustrator Kuler for example says: "Not Connected: To continue, ensure that you are connected to the Internet and that your preferences allow services to connect to the internet."
BrowserLab in Dreamweaver says: "Your Network Preferences prevent us from communicating with the server." And all the options are grayed out.
I should probably point out that I am using a Mac (OS X 10.6.5) and I have my proxy details entered correctly for Web Proxy (HTTP) and Secure Web Proxy (HTTPS)  in the Network Preferences (System Preferences), eg Safari (which uses these system network settings) can correctly connect to HTTP and HTTPS, no problem.
It would appear that the Adobe applications do not use these system preferences to get the proper authorization to access the internet for the live panels and is instead trying to directly connect to the internet, or use a different port from the http(s) ports.
Any more suggestions?
Thanks

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    Message was edited by:
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    I have in a WebSite clients being load balanced using Arrowpoint cookies to a virtual Server. The CSS load balance between three Apache real servers.
    I have some clients that are behind some kind of Proxy Cache and I have seen with a sniffer that the proxies causing the problem Re-use proxy to our server connections for different requests for multiple clients.
    Then, as I understand the CSS make the forwarding decission based on the cookie of the first request for the first client behind the proxy after establishing the HTTP connection, but when there is a request from other client using this same connection (that must be forwarded to other real server) the request is forwarded to the original web server and fails because we need sticky connections.
    I thought that this wasn't correct but I have read some documents that say that this is called a Proxy role as a "connection cache". Then my question is if there is any workaround for this problem.
    Thanks

    I believe your problem is that the proxy open a few persistent connections with the CSS and loadbalance your client's request over them.
    Once the CSS has associated a connection with a service, it does not look into the request anymore.
    The solution is to disable persistence on the CSS with the command 'no persistent' and 'persistence reset'.
    Find more info at :
    http://www.cisco.com/en/US/products/hw/contnetw/ps789/products_tech_note09186a0080093e06.shtml#crp
    Gilles.

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