Accessing Contents & Index online Help

I'm trying to figure out what needs to be included with the
software product when I've created a project in WebHelp using
RoboHelp HTML X5.0.1. However, I can't always get to RoboHelp's
online help by clicking Contents and Index. Is there something I'm
not doing correctly from my end?
Thanks.

You need to give the developers everything that is in the
folder to which you generated. That is defined in the first page of
the wizard. Sometimes developers will ask if everything is needed
to which the stock answer is "only if you want it to work".
RH first tries to access online help. If it cannot, it should
open a local version. If that is not happening, go to Tools |
Options and select Use Offline Help.

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So I click it, and what happens? After a wait, what happens is that our default IE browser home page opens (which is our corporate intranet home page).
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Online help contents

Hi,
I think this is probably a very straightforward thing to do but what's the best way to go about editing the online help structure and copy?
I saw that all the files are on the the following location, [imageserver]\plumtree\ptimages\imageserver\plumtree\portal\private\help\. All the content appears to be html and the menu's constructed using xml. If it were just minor changes we were wanting to make, it would be easy just to change the copy or alter the xml but as we're wanting to replace the whole thing with our own version this could get quite messy.
From the comments in the html it was originally built using a Robohelp product. Would I need to install Robohelp or is there a Plumtree method to re-build the help files akin to the Stylesheet Mill?
Thanks
Ani

Ani,
The help files are generated by RoboHelp from our internal RoboHelp-configured documentation files; RoboHelp uses Microsoft Word as its primary interface. At this time we do not ship our proprietary Word files mainly because of the enormous work required to make this installable and usable by customers (it would effectively be a new product). You would need both Microsoft Word and RoboHelp installed to make such changes even if we did ship the templates. Frankly, no software company that I know of ships their help template files.
Editing the HTML files themselves doesn't make sense because of all the custom work RoboHelp does to index and structures the help files.
Your best bet would be to write a new set of help files in HTML, either using standard HTML tools or an HTML Help authoring tool, RoboHelp being an example. You could then link your new help "site" into the portal.
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APEX 3.0 - Online Help Search Error on Text Index

When I click on Help and then Find and attempt to search the online help the following error is returned
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Error creating online help index.
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Message was edited by:
CFrishett

Hi CFrishett,
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You ma need to re-install the application and the
help component.
If the issue is because I do not nor will I ever
use Google chrome or google of any flavor, I guess
I have a problem.
Sorry, do not trust google in any form.

Then what you would do is install a favorite browser and set it as default in that Browser's Preferences.
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Gene

Online help index error w.r.t oracle text

Hi,
Error creating online help index.
ORA-29855: error occurred in the execution of ODCIINDEXCREATE routine ORA-20000: Oracle Text error: DRG-10700: preference does not exist: CTXSYS.DEFAULT_LEXER
when i click on help on htmldb and then when i click on find. i get this following error.
how do i fix this error.
Can someone help me please.
THanks,
Philip.

Steps to resolve the domian index creation problem:
Step 1: Ensure the schema CTXSYS does not exist, if exists ignore the execution of “step 2”.
Step 2: Add the below mentioned statement above the existing statement(also mentioned below) in the catctx.sql file which is in the $ORACLE_HOME/ctx/admin" location.
Existing statement : Rem CTXDEF.sql - ctx default object creation
Statement to be added: grant execute on CTX_DDL to ctxsys ;
     In SYS user login, execute the script to create CTXSYS schema and its related objects after confirming below parameters to this script
     ctxsys           - password of CTXSYS schema
     SYSAUX     - default tablespace
     TEMP           - default temp tablespace (Replace if your database default temporary tablespace is different)
SQL>@$ORACLE_HOME/ctx/admin/catctx.sql ctxsys SYSAUX TEMP NOLOCK
Step 3: In SYS user login execute the below script to recompile user objects
     SQL>@$ORACLE_HOME/rdbms/admin/utlrp.sql
Step 4: In CTXSYS user login, execute the below script to create default preference for language ENGLISH
     SQL>@$ORACLE_HOME/ctx/admin/defaults/drdefus.sql
Step 5 : In SYS User login ,execute the below script to give grant permission
SQL>grant ctxapp to DBusername identified by Password;
SQL>grant select on ctxsys.dr$preference to DBusername;
SQL>grant execute on CTX_DDL to DBusername;
Step 5: Login as DB user and execute the below drop index script if any already exists in same name
     SQL>DROP INDEX LEI_CATALOG_SEARCH_SFIELD
Step 6: Login as DB user and create the below domain index
     SQL>CREATE INDEX LEI_CATALOG_SEARCH_SFIELD ON LET_CATALOG_SEARCH (SEARCH_FIELD) INDEXTYPE IS CTXSYS.CONTEXT;
Regards,
Kamal.C
Edited by: 871818 on Jul 12, 2011 2:17 AM

Accessing Contents & Index online Help

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