Accessing Family Base

I recently switched to a More Everything plan with 10GB of shared data. On my old plan, I had subscribed to Family Base for $5/mo. On my current plan, it states that I still have this service, yet when I try to go in and manage my data, I asks me to register for the program. How can I access this without paying for this service again?

Hi Peter,
We want you to have all the features you need on your account! Family Base is a monthly paid subscription feature. In order for this feature to work properly on your account you would need to subscribe and pay the monthly amount http://vz.to/1lCbO5m .
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Family Base - Time Restrictions

I added Family Base back in December when I bought my son his phone. When I set it up I set time limits on his phone but he is still receiving messages from his friends (which are not on the trusted contacts list) during the supposed restricted times. I've checked everything, time zone, am/pm etc., and everything looks right. What's the purpose of having a time restriction if anyone can still have access to him? Does anyone know how to stop this? And does anyone know why we can't see facetime calls on the activity log when they use an email address vs a phone number? Any guidance would be greatly appreciated.

Hi skyview4!
I'm so sorry to learn of any issues with the Family Base feature, for your son. I understand the importance of this! Have you checked your My Verizon profile to ensure that your settings are correct? Please double-check this, to make sure the correct restrictions are set. You can also remove the restrictions, then add them back.
ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Problem in WV with Family Base, need help

We currently have 2 Android phones for my husband and me, and two iPhone 4 phones for my daughters. When I signed up for Family Base and created controls (no texting/internet after 10:00 p.m. etc) all four phones lost the ability to make or receive phone calls. NO calls out or in. We could not call each other, we could not call other family members, the ability to use the phones to make calls was completely gone. When I DE-activated Family Base, we got the ability to make calls again. THIS ONLY HAPPENED IN WEST VIRGINIA. Once we crossed the border into Maryland or PA, the ability to call in or out was restored, but once we came back into WV, we were again cut off from calls. We tried to activate and then deactivate multiple times, and always had the same outcome. We gave up Family Base altogether when our phones ceased to work ANYWHERE, ANY STATE, for phone calls.
Please tell me that we are NOT the only family that has had this issue and please tell me someone is working on a fix, because it's a GREAT feature, provided you can use it and it doesn't mess up your phone. Tech support had NO idea what could have caused it.

Thanks for providing us with additional information TeriB19. Let's get your service back to making calls successfully. After adding Family Base, did you verify you did not add a usage restriction? Adding a minute usage restriction will disable the phones from working after you have reached the usage limit set. To learn how to control usage limits click http://vz.to/1euCQs9
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Why can't I add Family Base to my plan?

I have tried unsuccessfully many times to add Family Base to my plan. I have blocked numbers from calling/texting my son's phone, but it doesn't really help when he just calls them. I need to be able to block him from calling these people as well. He has a Motorola Droid 4 and I have a Samsung Galaxy S III Mini. I am told that the phones are compatible, but for some reason, I can't add this feature. I continue to get the same error message every time. What can I do?

Csummers0321,
This is very strange to hear! We may need to work a little magic on our end to get FamilyBase added. I've requested to follow you. Please accept, follow me back, and then use these steps http://vz.to/1cOOY6O to send me a Direct Message.
SarahO_VZW
Follow us on Twitter @VZWSupport

HT1218 After a recent iTunes update attempt iTunes no longer functions and the airport extreme base station is not accessable on our computer. We still have wifi but cannot access the base station software.

After a recent iTunes update attempt iTunes no longer functions and the airport extreme base station is not accessable on our computer. We still have wifi but cannot access the base station software.

Thanks for the reply. I appreciate the response. I tried that approach this evening and it didn't work for me. (Technically it worked for me, when I was hardwired into my base station, but would not work for me wirelessly, which is my main issue.)
Again, using the approach you recommended works only if I have my ethernet cable attached to the LAN port so my computer is communicating directly to the base station through the hard wire. I am able to scan for my base station and make setting adjustments normally this way too.
As soon as I disconnect from the LAN port and try to go wireless is where I run into problems. The Base Station's wireless network I created is available to choose in the top right corner of the monitor with all of the other available wireless devices/networks -- but the network I created does not have access to the internet. I am also unable to configure my Base Station wirelessly. When my Airport Utility tries to scan for the Base Station and Network, it cannot find any Apple Wireless Device. It's like the Wireless Network in my base station is not sending out a signal.
Is there a way to resolve this issue?

Error in accessing Knowledge base + oracle text 11g

Hi All,
I am using oracle text 11g.
I had installed a knowledge base and it was working fine(bcos i was able to generate themes and gists), i wanted to load a 'default' thesaurus, i created a 'default' thesaurus and from cmd prompt i gave 'ctxload' command, then it asked for user(i logged in as ctxsys credentials), name (thes default),file( thes path), but after this i got below error
connecting...
DRG-11510: encountered unrecoverable error on line1
ORA-00931: missing identifier
disconnected
unknowingly after this i gave 'ctxkbtc' command and proceeded further and i cancelled this action by closing cmd prompt.
after this, now i am not able to create themes or gists, i am getting the below error while creating themes.
Error report:
ORA-20000: Oracle Text error:
DRG-11422: linguistic initialization failed
DRG-00100: internal error, arguments : [52100],[drxa.c],[357],[gxtopen],[1]
DRG-00100: internal error, arguments : [52100],[gxt.c],[186],[gxl err],[7]
DRG-11432: file error while accessing knowledge base
ORA-06512: at "CTXSYS.DRUE", line 160
ORA-06512: at "CTXSYS.CTX_DOC", line 210
ORA-06512: at line 2
20000. 00000 - "%s"
*Cause: The stored procedure 'raise_application_error'
was called which causes this error to be generated.
*Action: Correct the problem as described in the error message or contact
the application administrator or DBA for more information.
please let me know the solution
Thanks in advance.

Hi,
You can try running ctxkbtc once more with revert option.
-revert
Reverts the extended knowledge base to the default knowledge base provided by
Oracle Text.
Make sure to set NLS_LANG variable before running it
If you have already solved this issue, if possible share the solution to this forum too.

How can I get the family base companion app for my daughters iPhone 4s?

I recently added my daughter to my plan and I purchased family base. I was wondering if there was any way to get the family base companion app on her iPhone 4s.

Hi Davona78!
The FamilyBase service is a great service that allows parents to monitor and control their kid's phone usage, including calls, text, picture and video messages, data, contacts and app usage. Although the FamilyBase companion application is not currently compatible with Apple devices, you can still subscribe to the service and manage the lines using the iPhone Mobile Web. See more information here: http://vz.to/1thEl5r (see Question# 7). Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport

Question about family base and 911 notification of both parents

recently,we,had,someone,call,911,on,one,of,our,phones.,,I,am,a,parent,and,was,not,notified,,but,my,wife,who,i,think,is,shown,as,account,owner,on,our,bill,was,notified,on,her,phone.,,We,want,to,be,sure,we,are,both,notified,immediately,on,our,phones.,,How,to,I,change,family,base,to,make,both,parents,get,the,notifications,for,a,911,call,by,someone,in,the,family,base?,I,look,everywhere,I,could,find,but,have,not,figured,it,out.,thanks

There used to be more flexibility for notifications. I called Verizon and they confirmed we lost some functionality. I used to have notifications sent to my wife, but now they only go to the primary account holder. This was changed in the past week. I used to get the phone number in data usage alerts (phone number ##### reached it's limit), but now it doesn't tell me who reached the limit. You have to login to the website to find out. Even more frustrating was the notification that said one of my lines dialed 911. It didn't tell me who, and I just pictured one of my family members in a terrible accident and the notification wouldn't tell me who it was. When I called Verizon and said I needed to know, they wanted to teach me how to find it on the website instead if helping me in my emergency. The bottom line is everyone needs to call Verizon to get this functionality back. I agree you have at least the option of notifying any/all account owners.

Will Family base allow me to see content of text messages?

will Family base allow me to see content of text messages? can app be put on my childs phone without them knowing?

No and no.

Howcomemy family base wont locate my childeren as choildren

how come my family base doesn't have my childrens phones as child phones and wont give me there activity

PaigeCalver,
I can understand the concern of needing the Family Base to work the correct way. Let's make sure we get to work to get this set up and running for you ASAP. Are you trying to look at the information online on a computer or from your cell phone? What kind of cell phone does the parent line have and what kind of devices are on the childs line? Pleaes keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

Family Base Watchlist

I found out from my teenager that when a phone number is added to the watch list that Verizon sends a text notifying the child that the parent has placed a number on the Watchlist! First, Verizon should have given me, the parent, a warning before doing this. Secondly, Verizon needs to change this ASAP. This service deficiency has now caused problems in our family! I would have never clicked that little flag to put a number on the Watchlist if I knew my child was going to be notified. Verizon, this is a serious issue. Is there a way to get around this so that I can monitor my child's interaction with a particular number?

Not is there unlikely to be a way around this feature in Family Base, there ARE ways your child can still interact with said individual without your knowledge. Facebook, Twitter, Instagram, email, etc... are all methods which Family Base cannot prevent your child from making contact.

Family Base vs My Verizon usage

I'm having an issue with texts and calls showing up in Family Base for two days ago that aren't showing in MyVerizon. When I go to family base and click on a certain contact, there are texts and calls that show for 2 days ago, but it's not in the "all activity" part of Family Base or on my MyVerizon usage. They were two days ago?!? Or is the FamilyBase wrong and it wasn't actually the day it says it was? My child swears he didn't talk to this person the day that FamilyBase says he did.

We definitely want you to have as much control over your daughter's phone as you need, Barbmark1017. What model phone does she have? What has been going on with her usage? Are you seeing calls and text in My Verizon http://bit.ly/xB4iTc under her line during the restricted times?
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Family Base in Alaska

I have 3 lines that I use Verizon Family Base for. 2 lines are here in Alaska. I've only added data restriction. The 2 lines here in Alaska are able to recieve/send text and recieve calls except make outgoing calls which they get an error message that says "Please re enter the 10 digit number you are dialing, do not press send" Once I take off the data restriction, the lines work. So I need to know what is going on. I need the data restriction turned on or my data overages will be out of control. Please help!

islandgirlinAK,
Thanks for the info! While the users are located in an extended coverage area, the functionality of Family Base will vary. If removing the data restrictions helps with the outbound calls, I would recommend removing the feature. Do you run into this same issue with the device not located in Alaska?
EfrainM_VZW
Follow us on Twitter @VZWSupport

Family Base - Alert messages

Please explain to me what the "red alert symbol" means within the Family Base Alert Messages.
Also, is there a way to see the text message details posted to my child's phone through my Family Base account? Or is that only possible by physically taking my child's phone?
Thank you for your help!

Keewaydin, we want managing your family's usage with the Family Base feature to be easy breezy! The red alert symbol advises you that that the line has exceeded or is approaching the allowance limit. For more details regarding Family Base, click http://vz.to/1dJRZEC For your convenience, you may view the text messaging details online at My Verizon. These details will include the mobile number, date and time. However, I apologize that for security purposes, the actual detailed verbiage is not available. Click http://vz.to/1nvKlnG to sign into My Verizon to view that usage detail. LasinaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Family Base DATA

I signed up and then quickly canceled Family Base when I found that I could not set my child's data limit to zero. The default lower limit seems to be 1.0 GB. Is there someway I can set this to zero?

Pack-Axe,
I can see how that can be useful and would be happy to pass along the suggestion. Is the phone on that line a basic phone? Lines with basic phones on them can have a data block placed on the line which would limit that line to zero.
BrianP_VZW
Follow Us on Twitter @VZWSupport

Accessing Family Base

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