Accessing Itunes store freezes computer - Windows 8.1
My computer seems to work perfectly in every other scenario, is completely virus free (according to malware bytes) and Itunes is fully updated however as soon as I try to access the Itunes store (tried it on 4 separate occasions) the entire computer freezes and I have to restart. Any solutions or should I just re-install?
Thanks for all the help in advance
I'm trying to access the iTunes store through a restricted network at uni, thus I'am unable to launch many applications which require network connectivity, would the iTunes store come under this and if so is that the reason it freezes my computer? As I thought that perhaps iTunes is unable to connect fully due to the network restrictions (partial display) therefore gets stuck in a loop without any exit strategy (reason for no error message) and thus crashes.
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"You can add the PATH enviromental variable in Control Panel> System> Advanced System Settings.
Alternatively, I was successful just copying the QTMovieWin.dll from c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes"
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Every time I type a letter in the iTunes store search box, the progress bar appears! Grrr
The Cinematic Orchestra is off the cards at the moment - Maybe some U2 instead.
The problem first began when I installed iTunes 10.2. All previous versions where fine - no problems. I thought this most recent 10.2.1 update was issued to maybe fix this frustrating glitch. No such luck.
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Many Thanks
Message was edited by: JonnyCarterI've fixed mine! From a little help from an apple adviser.
You might want to clear your caches before doing this - under iTunes preferences.
Open iTunes - go to the top bar, click the 'Store' drop down menu >
Then click 'De-authorise this Computer' >
Enter your password etc >
Then click 'Store' again then click 'Re-authorise this Computer'>
Enter password etc>
Restart the Mac>
Open up iTunes should be fine - worked for me anyway
Good Luck -
Cannot access iTunes store on PC, windows XP
How do I access iTunes store from Windows XP computer?
says "accessing iTunes store" but won't work. no error message, itunes store just never opens
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
Accessing itunes store freezes entire computer
After installing 7.0.1 whenever I try to open itunes it attempts to go directly to the itunes store and immediately freezes my entire computer. Sometimes I can force quit out of itunes, but most of the time I have to shut down the whole system.
Strangly, the itunes store works fine when I open it in my administrative account. I had a number of problems pertaining to the gapless playback in version 7.0.0, so going back to that is not an option.
I have tried reinstalling a number of times, any other suggestions would be greatly appreciated,
-zeke
PowerBook G4 1 GHz 15-inch Mac OS X (10.4.8)I'm trying to access the iTunes store through a restricted network at uni, thus I'am unable to launch many applications which require network connectivity, would the iTunes store come under this and if so is that the reason it freezes my computer? As I thought that perhaps iTunes is unable to connect fully due to the network restrictions (partial display) therefore gets stuck in a loop without any exit strategy (reason for no error message) and thus crashes.
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Cannont access itunes store on computer
opening the itunes store on phone (3GS) works fine but when i try to open itunes from my computer, it just freezes before itunes is fully loaded. Have had itunes for probably 2 years, all updates are done and the rest if itunes appears to work ok, just cannot access the itunes store. This is a recent problem, until about a month ago, it always worked fine. Any suggestions?
Apple has suggestions in this support article that may help:
http://support.apple.com/kb/TS4123
Hope something there works for you. If not, post back and someone will probably have additional suggestions.
Regards. -
Hi! I cannot reinstall software on my Apple iTouch.I get the message...The "iPod" could not be restored.An unknown error occurred (1).
Can you help/advise?
The reason I went thru this process was the iTouch could not access the iTunes store.
Awaiting your reply.
Kind regards,
MatheoHi there Matheoconnolly,
You may find the troubleshooting steps in the article below helpful.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check for hardware issues
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the alert when you update or restore, contact Apple support.
Common errors: 1, 10-47, 1002, 1011, 1012, 1014, 1000-1020.
-Griff W. -
Can not search itunes store from computer windows 7
For the last two days, I ahve ben able to search the itune store?
I never had this problem before, running windows 7 64 - iTunes 11.0.0.163
What to do?
Thanks
PhilClose your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I just recently tried to purchase a song and when i tried, it hung on "accessing irunes store" and never went any further. I then tried to access my account through itunes and it also froze when trying to access it. Not sure what is going on, if anyone has any tips or help, it would be greatly appreciated.
MattHi Lewis1919,
If you are having issues with iTunes unexpectedly quitting in certain circumstances, you may find the troubleshooting steps in the following article helpful:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Regards,
- Brenden -
"Accessing iTunes Store" freezes?
When I start the current version of iTunes, it eventually tries to access the iTunes store and then freezes iTunes, requiring a Force Quit.
I removed the plist file and the system and iTunes started up normally. No problem.
The next morning, I started iTunes again and the same problem returned. It froze during Acessing iTunes Store.
Where should I start troubleshooting?
TIA
Charly EI also reset Permissions. No change.
Charly E -
Problems accessing iTunes Store on a Windows Vista PC
I'm connected to the internet on my PC and I can get to any website I want to. I just downloaded the latest version of iTunes through Firefox. But every time I try to connect to the iTunes Store within the application I continue to get a message iTunes could not connect to the iTunes Store. The netwokr connection timed out. Make sure your network settings are correct and your network connection is active, then try again. I do not have the Windows Firewall turned on and I'm using Webroot for virus protection and I have turned off it's firewall but it as not changed anything for me.
This forum is for issues dealing with compatbility between Macs and Windows based computers. You should post your question in the iTunes for Windows discussions:
http://discussions.apple.com/category.jspa?categoryID=150 -
My windows xp pro os freezes up every time I attempt to access itunes store
Hello iworld people, anyone out their having problems trying to access the itunes store, my operating system is Windows XP Pro, I can load and sync music no problem from cd's but I cannot access the itunes store my computer freezes up every time and I have to power down and re-start. Can any one offer any suggestions.
Thanks for your time and consideration.XP is an older OS. My work PC, just before I re-imaged it to 7, would randomly lock up on "cmd-E" to open a file explorer, forcing a shutdown. XP was better than 2000 and 95, but needs re-build more often than 7.
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I own a Windows 7 computer. I can get into itunes okay, and I can get into the itunes store okay. After I am in the store, a box keeps appearing that says "Accessing itunes store". It goes on and off. I am able to navigate when the box is not showing. If I try to download music, I get to the point where I need to agree to the agreement contract, then says "Session Timed Out." I have the latest versions of itunes and all my Windows Updates. What can I do about this?
I was struggling with this since my latest Itunes update. Fiirst it would not recognize my IPad as a device, after correcting that, it would list the Ipad in my device but my Sync had no options (summry, info, etc). and it kept saying it was "Accessing Itunes store". reading your question I suddently tried deleting the itunes task (alt-ctrl, delete, processes) and delete Itunes. (By the way, I had rebooted my computer several times over the last few days). I opened up Itunes, and voila. Device is there. No "accessing windows" and my sync has the normal options.
****..feels good to actually write an answer rather than writing a questions.
Eman -
I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?
i had the same problem before using a fresh install of Windows 8.1. I have resolved this issue by running the program compatibility wizard. This I did by right-clicking on the iTunes icon in the desktop, selecting Troubleshoot compatibility, waited for it to detect compatibility issues and when presented with the following options: 1.) Try recommended settings; 2.) Troubleshoot program, I chose the latter. When asked what problems I noticed, I checked the following: "The program worked in earlier versions of Windows but won't install or run" and "The program requires additional permission"
After that, it tired to resolve the issue, and provided the necessary settings to run iTunes. Now it's running flawlessly. I have Avast anti-virus installed though.
HTH!
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