Accessing iTunes Store, iTunes unavailable

I am experiencing an odd issue where iTunes is unavailable on my Apple TV and other devices. Unable to access TV shows but can watch trailers on movies and buy them. Just no TV. System status page here: http://www.apple.com/ca/support/systemstatus/ says all is Green. Internet is working fine and just purchased a movie.

Hello KD7CAO,
I would start with resetting all the settings on your Apple TV by going to Settings > General > Reset > Reset All Settings. If you are still having issues after that, then try and restore your Apple TV.
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/en-us/ht4367
Regards,
-Norm G.

Similar Messages

  • After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time.

    After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time. Nothing helps, tried to flash the DNS. Nothing.....

    Same issue.  I emailed apple and they had me call apple.  Not really any help.  Did all the troubleshooting listed and to have further help diagnosing problems it isn't free.  I explained to the rep that I have seen others having same issues - he didn't know anything about.  This is first time I have had problems.  I can't even purchase song on my PC but can on my iphone.  I just would like to be able to access my account.  Afraid to sign out of itunes in case I can't even get to my library etc. 

  • ITunes Store Temporarily unavailable EUROPE and SOUTH AMERICA, can't access

    Please Apple experts, stop telling everyone to check apple support tips!!!
    I just twitted with MANY users and iTunes store is not working in MANY European Countries, South America AND UK!!!
    Trying to help people who can't access (or wont), Apple Discussions, but no one seems to be listening to this problem that's going on for days now.
    Many users disconfigured their computers following Apple tips!!!!
    ALL accesses are working in portable device, only MAC and WINDOWS computers can't access iTunes Store in iTunes, Apple Store is working.
    Please HELP!

    When I downloaded album art this past week, it usually took till I imported another CD before it finally appeared for the previous CD. IF it appeared at all. EVERYTHING else requring a connection worked fine. Adobe update downloaded 127Mb this morning for Premiere CS6 in about 9 seconds. YouTube works with no lag. Videos on CNN play with no visible buffering. My connection is fine. EVERYTHING else works. Online or off. The iTunes store is the ONLY place I was having trouble, but even that's worked out since last weeked. I still contend this was Apples' glitch. It may have had to do with the freakin' festival they broadcast.

  • "Complete my season" is not working for my iTunes store?? I keep getting an error message saying the iTunes store is unavailable over a week or more??

    My itunes store is acting kinda funny...
    When I click on "complete my seasons" under TV shows I keep getting an error message telling me:
    "The itunes store is unavailable at this time" this has been going on for over a week or longer.
    Any idea how to fix this or why it keeps telling me the itunes store is unavailable?? I have signed in an out and still I can not see all the seasons of TV shows I have purchased.
    Thanks,
    Max

    Hi Allan, thanks for that. I've already set up a log in for my wife and that is all working fine. The problem is that when she logs in and opens iTunes and trys to associate her library with her iTunes account she gets the error message "This computer is already associated with another iTunes account". Whilst this is true, the computer is associated with my iTunes account under my separate log in, which should have nothing to do with hers. If she transfers the association to her account it will lock me out of my content on my log in for 90 days - I'm trying to work out how to associate each of the log in accounts with a separate iTunes account so we can access our music independently of one another without locking each other out. Hope that makes sense!

  • I can't access Itunes Store from my computer (windows 7) - Itunes 11.1

    I always get the same error message: Itunes Store is temporally unavailable. Try again later.
    I've tried ALL "troubleshoot issues in Windows" from apple support, but I still can't access Itunes Store on Itunes 11.1.

    Vague.
    What have you tried?
    What happens?
    Error message?
    Any info?

  • Cannot access iTunes Store to redeem gift cards

    I have just installed iTunes 10 and cannot access the iTunes Store to redeem my gift card. I am able to access the store to see music but when I hit "redeem" or "my account" I get an error message that says "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. (5555) This happens on both of my computers.

    I get this same error whenever I try to download anything from both my computer and my iPod touch. Both my brother's and my roommate's accounts work fine on these same items, however. I'm hoping it's something that's being fixed.

  • Just upgraded to OSX Mavericks and iTunes 11.1.2. iTunes store temporarily unavailable since upgrade/update. What to do?

    I just upgraded to Mavericks and iTunes 11.1.2 on my iMac (2012). When I try to access iTunes store, I now get "Store is temporarily unavailable." I quite iTunes, rebooted. I can't sign-out or access account. I can sign in to App store and iCloud on same computer. My macbook pro and macbook air both work with iTunes on the same network. I tried clearing iTunes cache and resetting warnings, just for the **** of it.
    So...I don't see anything about this particular issue...where all other macs and Apple devices are working but one isn't...and where the one not working is the upgrade to OSX 10.9.
    Also, I haven't changed any passwords or email addresses for my Apple ID lately.
    Ideas?
    griggsle

    After receiving the "temporarily unavailable" error message on the iMac for three days, rebooting multiple times, etc., without effect, this morning the store started working on this computer as well.
    Since I could access my Apple on the Apple site and in iCloud during this whole thing and also access my ITunes account (store) on my other macs, I'm figuring this was some strange anomaly.

  • "one moment, connecting to itunes" "app store temporarily unavailable" Please help:(

    I try to access the Mac app store the same message appears "one moment, connecting to itunes" (image below) but it never connects. If I press the update tab on the screen a massage appears that says "app store temporarily unavailable" Please help:(

    My son is also getting this exact message on both our new laptop with Vista and the older desktop with XP. I am NOT having this problem on either machine. He has 18 downloads waiting and can't download them.
    I have checked firewall settings, pop up blockers, outdated account info, and msconfig. I have uninstalled and reinstalled itunes and still am having this problem with his account.
    I also tried logging into his user account on both the laptop and the pc and then logged him out of itunes and then logged myself in to see if it was the installation. I had NO problems. I then turned that around and logged into my user account on both the laptop and pc and then tried to log him into MY installation of itunes, but OOPS, got the error message again.
    This has been going on for months and appears to be arbitrary. Sometimes a song will download, but sometimes another won't. He bought an album and only some of the songs downloaded. The others are "waiting to be downloaded" and when we try to "Check for Purchases", he still gets the message, even though he's IN THE STORE!

  • I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

    I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

    In iTunes prefs>Store - is the Store check box unchecked?
    Did you repair pemissions with Disk Utility?
    MJ

  • Hi unable to access itune store on my itunes app all my purchased songs are there

    I am unable to access the store I have credit and I can access my account history but unable to connect with store to purchase more songs

    Hello, rarehope.  
    Thank you for visiting Apple Support Communities. 
    I would need more information regarding exact error messages received or exactly what issue your are experiencing in order to better assist you.  However, here is an article that will help you troubleshoot issues downloading media from the iTunes Store.  
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Cheers,
    Jason H. 

  • Why isn't my iTunes store loading properly? It lists everything in text without images, and I can't seem to access the store when I try to search for music or movies etc.

    Why isn't my iTunes store loading properly? It lists everything in text without images, and I can't seem to access the store when I try to search for music or movies etc.

    1) The best way to relocate the iTunes library folder is to move the entire iTunes folder with all subfolders to the new path, then press and hold down shift as start iTunes and keep holding until prompted to choose a library, then browse to the relocated folder and open the file iTunes Library.itl inside it.
    If you've done something different then provide some more details about what is where and I should be able to help.
    2) Purchases on the device should automatically transfer to a Purchased on <DeviceName> playlist, but it my depend a bit on whether automatic iCloud downloads are enabled. If there is a cloudy link then the transfer might not happen. You can use File > Devices > Transfer Purchases. In iTunes you should also check out iTunes Store > Quick Links > Purchased > Music > Not on this computer.
    3) Backup the device, then immediately restore it. In some cases you need to add a restore as new device into that equation. Obbviously not to be attempted until you're sure all your media is in your library. See Recover your iTunes library from your iPod or iOS device should it be needed.
    4) I believe there is complimentary 1 incident 90-day support with hardware purchases, but no free software support for iTunes itself. AppleCare gets you a different level of support.
    tt2

  • I added Gmail to my iTunes store/account.  Now I cannot access the Store and after I enter my Apple Id password it tell me I need to verify my Gmail acct, press ok for details.  Once I press ok, the screen shows my Gmail address and underneath it states m

    I added Gmail to my iTunes store/account.   My gmail account is:  [email protected] and it shows up on the settings in iTunes, and my account.  The problem is I cannot access the store with this ID.  A response says:  You have not verified your ID, press ok to review instructions to verify your ID.
    Reply to this is:  An email has been sent to the address below with a link to verify your Apple ID.  Make sure to check your email and follow the link to complete the creation of your AppleID.
    Beneath my email address:
    Your Email has already been validated successfully.  Thank you.
    Please HELP.
    I am using:
    Windows XP
    Internet Explorer 9
    Norton 360
    iPhone 4
    Google toolbar on my computer.

    Hi Michael,
    Yes it is now resolved but not after I send iTunes a request for help and explaining the problem.  They send a first reply explaining how I needed to verify my account and gave me the link to do that.  You and I know that this did not help, so I replied telling them that this was not working and iTunes did the reset for me.
    You may want to open a help ticket with iTunes help.  That is the only way it works.
    Regards,
    Gloria J Bisson

  • I'm using Tiger 10.4.11, I had to wipe my drive an reload my whole operating  system recently, now my Itunes does not work, it says It's version 4, what the heck is version 4, where can I get a compatible version that works, and accesses the store like I

    I'm using Tiger 10.4.11 and had to wipe my drive and reload my system from the install discs yesterday,
    Now I'm running Itunes version 4!  It won't let me access the store, I've tried everything on the help pages,
    EVERYTHING, I need a older version of Itunes, but not as old as version 4, which, no, it will not upgrade
    automatically for me, it says no upgrade available.  Why does Mac not support older versions of
    its operating systems, why do they make it so hard to find help for those system users other than
    the money of course, but have you seen the stock lately?  They got enough money.

    Yup, your question and Diane's answer helped me also. Tho' I had had problems before getting into the iTunes store I always managed to find a way. Today they had me blocked cold with the "Update to 10" advert no matter what I did. Other questioners are being told, incorrectly as it turns out, that they have to update their OS to accomodate iTunes 10 and upgrade to iTunes 10. I did the download which did not take up much more room on my crowded old hard drive and now I'm back in business.

  • "Accessing iTunes Store" box pops up every time I click on something new on itunes

    When I open itunes it automatically tries to connect to the itunes store but the "connecting to itunes store" status bar keeps popping up even after it has connected.  I'm unable to navigate the itunes store without this status bar popping up.  I've updated to the latest version of itunes (currently version 10.3.1 for mac)  and the same problem occurs.
    I haven't had any luck with the itunes store after uninstalling and reinstalling the software.  I've also tried to "deauthorize this computer" and then "authorize this computer" to try and fix the glitch- but everytime I try and sign into my account I get this message: "This Apple ID has not yet been used with the iTunes Store".  It then takes me to another screen to review my account.  But when I'm brought to the new screen my session times out and I can't review anything.
    I'm going around and around in circles and it's becoming very frustrating.  Does anyone have any other possible solutions???
    I'll give a step by step breakdown of what's happening..
    I open the itunes store.
    Accessing itunes progress bar at the top of the window loads the itunes
    store and after it loads there is still a top window that says
    'accesing itunes store' with a 'stop' button option which stays open
    for aprox. 1 minute after page is loaded.
    I sign in with my account and password.
    A dialouge box appears that says, "This Apple ID has not yet been used
    with the itunes store.  Please review your account information.
    cancel or review option boxes.
    I click review.
    Accessing itunes store progress bar appears in the upper part of the
    window as well as in a seperate window box like before and this box
    stays open after page has loaded like before.
    The window box goes away and the window says, "Welcome to the itunes
    store; To begin creating your apple id click continue".
    I click continue.
    A new window appears and says, "your session has timed out. Try
    again".  option to click a box marked 'done'.
    ...And this takes me back to square one.

    Did you ever resolve the question?
    I have exactly the same complaint and your question has 338 views - which leads me to believe our question is not unique.

  • Itunes will not open after uninstall and re-download, I only get a message itunes match accessing itunes store which goes on for a long time

    I could not open I-tunes.  I had used it a week before but it was spotty and then eventually it would not open at all.   I uninstalled it then downloaded it.  I restarted the computer.  When I tried to open itunes, I got a message "ITunes match. Accessing iTunes store" and it does not go beyond that.  I've tried this process twice.  I had my Norton support service do a tuneup and they downloaded iTunes but it will still not work. help!

    Hello SharlaCerr,
    The article linked below provides some helpful troubleshooting steps that can help get iTunes running on your computer.
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    Cheers,
    Allen

  • TS3297 My 2nd generation ipod touch is giving me the following error when I try accessing Itunes or the app store. "Cannot connect to the Store. A secure connection could not be established. Please check your date & time settings"  I am on a secure networ

    My 2nd generation ipod touch is giving me the following error when I try accessing Itunes or the app store. "Cannot connect to the Store. A secure connection could not be established. Please check your date & time settings"  I am on a secure networkl.

    Can't connect to the iTunes Store
    Make sure that time zone is correct in addition to date and time

Maybe you are looking for