Accessing iTunes store network connection
whenever i try to access the itunes store, it just says accessing itunes store and then after awhile says the store could not be accessed as the network connection was reset???
what do i do?
Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: Overview of Music Store Errors
for some basic tips to start isolating the cause of the problem. What you need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps.
Similar Messages
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I am getting for the last days a constant error msg while downloading or visiting iTune store: "network connection was lost" (sometimes also ways it was "reset" instead). But, the network is working (I can make othe rdownloads and visit to other internet sites). Any idea about the problem?
Mac server or Windows server? Have you checked her permissions/access vs another user not having the issue?
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ITunes Store Network Connection Issue
Hello,
I have a 80GB Classic ipod I use on my home computer with Windows XP. I opened iTunes last night but could not open the store. This is the message I recieved. (iTunes could not connect to the store network connection was reset). I can open IE and Outlook Express email so I don't have a network issue other then iTunes.Any advice would be greatly appreciated. Thank you!Weird happenings for me too...Yesterday I couldn't download a free app, and today, none of my app update downloads will download. I just get the progress bar that says "Downloading ___", followed by "Could not purchase ______. The network connection was reset". Frustrating for sure.
Update: Now, I can download some of the apps, but just got an error that says "There was an error in the iTunes Store. Please try again later." Even going directly to the item in the iTunes Store doesn't work. There's definitely something weird going on.
Message was edited by author -
ITunes Store - Network Connection Reset
Greetings, I have now been unable to connect to the iTunes Store for the last couple of days now but have been able to previously download apps etc. Now I continuously get the error message:
"iTunes could not connect to the iTunes Store. The network Connection was reset. Make sure your network connection is active and try again."
This is completely frustrating me as wish to download the new App "Spore" but cant. Can access the internet fine as am writing this help request. Have also completely reinstalled over the top the latest iTunes, which I was already running the latest version, still didnt fix the issue. Also reset my Keychain to no avail. So decided to do a complete remove of iTunes and reinstall it, which did and still no change.
Have searched and searched for a solution but have yet to find anything that works.
Please Help
ThanksWelcome to the club, buddy....
You may wanna use this discussion thread:
http://discussions.apple.com/thread.jspa?messageID=8044296#8044296 -
Trouble connecting to itunes store: network connection
For the past 3 or 4 months i havent been able to connect to the itunes store at all. I have tried all the trouble shooting, uninstalling, re installing, running the test, turning off firewall completely and still nothing... I am not using Norton and use Comcast as an ISP can someone please help me????????
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
EMACHINES T5010
iTunes 8.0.0.35
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.0.25
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number B1703B49B934ACF9
Current user is an administrator.
The current local date and time is 2008-09-18 17:15:21.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {E17EA027-4AB5-479E-88BF-B03C89500B0C}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 76.30.176.5
Subnet Mask: 255.255.254.0
Default Gateway: 76.30.176.1
DHCP Enabled: Yes
DHCP Server: 68.87.66.18
Lease Obtained: Thu Sep 18 16:14:14 2008
Lease Expires: Mon Sep 22 10:21:24 2008
DNS Servers: 68.87.85.98
68.87.85.98
68.87.69.146
68.87.78.130
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: actsvr.comcastonline.com:8100
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-04-18 19:18:49.
** CD/DVD Drive Tests **
LowerFilters: Cdr4_xp (7.1.0.188),
UpperFilters: Cdralw2k (7.1.0.188), GEARAspiWDM (2.0.7.5),
E: TSSTcorp CD/DVDW TS-H552B, Rev GA04
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 4220(0x0000107c). It happened on drive E: TSSTcorp CD/DVDW TS-H552B on CDR media at speed 8X.
** iPod/iPhone Connectivity Tests **
iPodService 8.0.0.35 is currently running.
iTunesHelper 8.0.0.35 is currently running.
Apple Mobile Device service 2.10.31.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B. Device is working properly.
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod classic running firmware version 1.0.2
Serial Number: 8L742BDEYMV
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.thank you for the response...i was starting to think i wasnt going to get help... i have had comcast for about a year and a half (hate the service) and itunes worked before...i did try powercycling the modem a few times... unplugged everything... went to work came back and plugged it all back in... nothing!!! i am using a router but have direct connected to the cable box before and still had problems... can you think of anything else?
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ITunes Store - Network Connection 'timed out'
I have a TouchSmart 505 model with Windows Vista. This last week have had problems accessing the itunes store through my library link. Cannot download music from the itunes web page. I keep getting an error that says 'network connection timed out'. Have run through settings with the service provider who assure me the connection is good. Anyone out there who can help? Thanks
Message Edited by Gladstone on 03-26-2009 08:54 PMSounds like a firewall is blocking itunes. Make sure you allow itunes access to outbound and inbound traffic.
... an HP employee expressing his own opinion.
Please post rather than send me a Message. It's good for the community and I might not be able to get back quickly. - Thank you. -
Itunes store - network connection timed out / was refused!
Hi,
Can anyone help me? I am trying to connect to the itunes store but for some reason everytime i try i get a pop up message which either says -
'itunes could not connect to the itunes store. The network connection timed out' Make sure your network settings are correct and your network connection is active, then try again'.
This also happens when I disable my Norton. If Norton is not disabled then the same thing happens but i get the same message saying the connection was refused.
This is very strange because i am using the new version of itunes 7 and i have been able to download music with no problems until this weekend!
Does anyone have any suggestions? I have already removed and re-added itunes 7 into the list of trusted programs on Norton but this has not helped! I have turned the computer off and back on several times and this has not helped either. I have also tried to run the network diagnostics using itunes however when i try this an error occurs each time and itunes closes! I can connect to the internet.
I have run out of ideas and am getting more frustrated! HELP!
Thanks Jane xHas anybody come up with an answer for this? I just re-installed mine on a new computer. Clicked on the itunes store and got that message that says no internet connection. This is extremely irritating!!!!!!!
Hi,
Can anyone help me? I am trying to connect to the
itunes store but for some reason everytime i try i
get a pop up message which either says -
'itunes could not connect to the itunes store. The
network connection timed out' Make sure your network
settings are correct and your network connection is
active, then try again'.
This also happens when I disable my Norton. If Norton
is not disabled then the same thing happens but i get
the same message saying the connection was refused.
This is very strange because i am using the new
version of itunes 7 and i have been able to download
music with no problems until this weekend!
Does anyone have any suggestions? I have already
removed and re-added itunes 7 into the list of
trusted programs on Norton but this has not helped! I
have turned the computer off and back on several
times and this has not helped either. I have also
tried to run the network diagnostics using itunes
however when i try this an error occurs each time and
itunes closes! I can connect to the internet.
I have run out of ideas and am getting more
frustrated! HELP!
Thanks Jane x -
Since downloading iTunes 11 cannot connect to iTunes store. Crashes every time whether phone connected or not, any fix??
Try gn_id's suggestion from the following post:
Re: iTunes 11 crashes when opening the store - no error message -
Cant access itunes store network
since i upgraded itunes, i can't access the itunes store. Help!
Hi, all!
I had the same problem a couple of days ago, but it had nothing to do with the upgrade.
I got in touch with Apple Support, and they advised me to make sure my date and time were correctly set, that my firewall software was correctly set to allow iTunes, and to make sure that iTunes was a "trusted application" for my AV/Internet Security software.
I did all that, but nothing worked.
I then got back to them, and they advised me to completely uninstall iTunes and QuickTime, giving me extensive, detailed instructions on how to go about it.
I did that, rebooted, and re-installed the latest version of iTunes and QuickTime. (I had also disabled the AV - Kaspersky PURE, by the way). The installation seemed to go OK, and I duly rebooted as instructed. I also disabled Windows Firewall and kept Kaspersky disabled while I tried starting up iTunes. It started up, store login went OK, but the store was still blank. I couldn't even see my iTunes Store account.
I then completely uninstalled Kaspersky, left Windows Firewall disabled, rebooted and tried iTunes again. Still no good.
After much fiddling around, I found that I had another conflicting application on my machine: it was a video accelerator from a company called SpeedBit. Apparently it had been installed by RealPlayer, which I also use from time to time.
I uninstalled the SpeedBit Video Accelerator, and all other SpeedBit software, and, guess what?
iTunes suddenly started working!
I re-installed Kaspersky PURE, re-enabled Windows Firewall, etc., and iTunes still works OK.
My conclusion: iTunes is incompatible with any kind of video or download accelerators.
So, if you check the Support FAQ and follow all the instructions about Windows security settings, internet security and firewall settings, uninstalling and re-installing iTunes, etc., and it still doesn't work, also look on your machine for any other download accelerators, video accelerators, etc., get rid of them, and I think you might be OK.
Hope this helps.
Best regards to all
Christopher Souter
(Sydney, Australia)
Message was edited by: Christopher Souter -
This morning I was able to access iTunes Store on my computer and iPod 5G - and now I cant access the store at all - something about my network connections - help? ive restarted rebooted
Thank you so much for replying. But resetting my apple I'd Password seems to have done the trick. I am able to download apps :). Got me worried I even uninstalled kaspersky 2012 :( got to reinstall back
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Cannot access itunes store? network connection?
Out of nowhere I cannot access itunes store due to error message "itunes could not connect to itunes store. The network connection timed out."
New ipod touch has been recently added for a total of 2 devices. Itunes store has worked perfectly last three days. Help!
Message was edited by: eornom4HI EVERYONE!!!
I have a new Nano, and for the past few days I have no been able to connect to the iTunes sztore. The message on the screen says I have to check my network connections and try again. Last successful sign in was 18th Dec.
Any help or tips much appreciated
Thanks -
In iTunes software get error message when attempting to access iTunes Store. Could not connect. Unknown error occurred (0xx800903318). Make sure your network connection is active and try again...NG
Hello there,
Thanks for using Apple Support Communities.
Since this error 0x800903318 combined with the network connection error message is occuring when you're trying to connect to the iTunes Store, I'd like you to please follow the steps in the article linked to below.
Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
Cheers,
Alex H. -
Help. I recently downloaded the latest software update for on my Apple TV (per the prompt Apple TV gave us). Ever since downloading the update, we cannot access movies, play movies, or access iTune store. We can play YouTube videos so the problem is not related to the connection. It happens only when we are trying to access Movies. Very confused. Our AppleTV was working fine until I did the new software update. Now this problem! Help!
re-add the shared lib
check the firewall on the computer -
when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!
Hello Ducati848,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario -
when attempting to connect to the itunes store, the status message says "accessing itunes store..." but never connects. how do i resolve this?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
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