Accessing Itunes store thru windows Vista parental controls

Hello, This my first time posting a messsage. Lately ITunes 7.5.20 will not let my kids go to ITunes store. It tells me the check my internet connection. Mu connectoion is just fine. I run the diagnostics from the Itunes pulldown menu and it passes as well. If I Turn off the parental controls then it works again. Is anyone else having this issue. Is there a way to fix this?
Best Regards
DH

go to the windows vista parental controls and copy this site into the allowed list: http://ax.phobos.apple.com.edgesuite.net/WebObjects/MZStore.woa/wa/browserRedire ct?url=itms%253A%252F%252Fax.phobos.apple.com.edgesuite.net%252FWebObjects%252FM ZStore.woa%252Fwa%252FstoreFront
this should allow the user to connect to the itunes store
enjoy!

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Can't connect to iTunes store with Windows Vista parental controls on

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Same Problem
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Error 1202 with iTunes Store and Windows Vista

When I try to redeem music on iTunes Store, or access my account, etc. I receive "We could not complete your iTunes Store request. An unknown error occurred (-1202).
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This problem is related to having your computer, Apple device, etc
(from your current physical location) being unable to resolve/connect to
the following site/domain names and their related IP address(s).
The following table is presented to help explain/clarify this issue:
Site/Domain name | IP Address
phobos.apple.com | 17.250.237.43
deimos3.apple.com | 206.169.246.144
albert.apple.com | 17.149.240.64
gs.apple.com | 17.151.36.30
itunes.apple.com | 206.169.246.171
ax.itunes.apple.com | 206.169.246.139
If ANY of these sites/IP address are unresolvable (via PING for example)
then the ability/usability of Apple's iTunes (and the Store) will suffer.
To have yourself verify that (if) you can connect to these sites, you'll
need to open up a MSDOS/Command prompt window
and then type "ping" (without the quotes) and one of the (above) listed sites.
For example you would type the following at your command prompt:
ping phobos.apple.com (then press the return/enter key)
which (should) give you results like this:
pinging phobos.apple.com.akadns.net http://17.250.237.43 with 32 bytes of data:
Note: Anyt response other than "reply" (like Request timed out)
indicates a problem resolving the site's name to an IP address
and (generally) has NOTHING to do with your (normally functioning) computer
as this is dependent on the ISP (Internet Service Provider) that you are
using to connect to the Internet (like Sprint, Insightbb, etc) with.
The 'key' here is that it's the ISP's responsibility to (properly) resolve
the site's name to (one or more of) Apple's sites.
If (however) Apple (itself) is (currently) experiencing a DDOS attack
(Distributed Denial Of Service) upon one (or more) of it's sites, then THAT
would explain a possible cause of the problem.
However I stress THAT is NOT the problem since I can connect from my Insightbb
(ISP provider) at home but (currently) can not connect at work via their ISP.
This is (also) WHY the "tag" of the FQDNSN (Fully-Qualified DNS Name)
is listed as http://akadns.net since that is the ISP/Router resolving the DNS name!
I hope that this has helped shed some light as to WHo's problem this REALLY is,
and will help to stop the Apple-User 'finger-pointing' game in it's tracks!
Your's The Lan_Man!
William Cull
Technology Specialist
University of Louisville

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Thanks I've tried this however it still is not working, I have tried uninstalling itunes completely and reinstalling it without any luck. The itunes still works, but when I try to get onto the store it still comes up with the error message. I have checked the firewall and it is allowed and I've tried safe mode. Any other ideas?

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I really have two questions, one of which I think I have resolved but would like to find a more elegant way of handling. Let's tackle that first, after I provide some background.
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Hello, Welcome to Apple Discussions.
I have a few things to offer that may make things a bit easier. You mention the library or music content is on an External HD and you copied it to his PC. Is the Hard Data aka the songs themselves still on the computer in a folder?
If so. Delete the songs in iTunes, Select 1 song, then Edit Select All, and Delete from Library. Now go to iTunes - Edit - Preferences- Advanced Tab
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Music - iTunes - iTunes Music.
-Now exit out of Preferences, Go to File - Add Folder to Library - (assuming all the songs from the HD are in 1 massive folder) and browse for this folder. iTunes will scan it, add it into iTunes, and then copy a hard digital copy into the Music-iTunes-iTunes Music folder. You can go confirm the files are there by visiting the folder. The file size of the iTunes folder should grow as you add more and more music.
Back up your iTunes library by copying to an external hard drive
http://support.apple.com/kb/HT1751

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Dear Sir
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http://i50.tinypic.com/1glc8.jpg
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So after a month of trying to figure all this out I FINALLY fixed the problem!
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Must have Admin password for the OS system to know you are Admin -
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OMG, I'm having the same problem. GRRRR.

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laneymenion wrote:
Using Proxy: Yes
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OK, I seem to have found a solution to this issue after looking around the web.
I did some experimentation with the allowed web site listing within Vista, and found that when I put the following allowed web sites/domains into my son's listing, I can keep parental controls running and allow him to access the iTunes store.
http://phobos.apple.com
http://phobos.apple.com.edgesuite.net
Actually, the second site is the one that is the one that enables the access, but the web posting that i found listed them both.
Good luck to all in providing a safe computing environment for their kids!
Sincerely,
A Concerned Parent

Accessing Itunes store thru windows Vista parental controls

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