Accessing itunes store trouble

Every time I go to type something in the search field, a "accessing iTunes" box pops up. It happens each time I type a letter into the search field. Also, when I go to buy a song, it just keeps asking me for my log-in and password over and over again. It won't let me complete the purchase.

It seems 7.3.1(3) has been causing a lot of problems, especially with authorization. I have also started seeing this in red:
FieldName:null.java.lang.Exception
on error messages when trying to log in to authorize my Mac, AGAIN. I have authorized repeatedly, iTunes said authorization succeeded, and all is well in iTunes. However, the music I imported into iMovie HD will not play, because my Mac is not authorized!!!
At first, just after the update, everything in my library had disappeared. However, after logging into the Store, everything reappeared. This happened sporadically for a few days, now everything loads properly when opening iTunes.
I would like to see a fix from Apple on this; clearly, the latest version has a serious bug.
17" 1.83 GHz Intel Core Duo IMac, 1 GB 667 MHz DDR2 SDRAM Mac OS X (10.4.10)
17" 1.83 GHz Intel Core Duo IMac, 1 GB 667 MHz DDR2 SDRAM Mac OS X (10.4.10)

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HT1551 trouble accessing itunes store with apple tv

I have trouble accessing itunes store with apple tv. Can anyone help me?

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Having trouble accessing itunes store...help please

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I am having the same issue... The following are the most common occurances:
1. Sometimes the progress bar will get to about 45% and then just sit there...
2. Every once and a while the store will half load but it looks like a poorly scripted website circa 1996... all text and hyperlinks (which don't work i might add.. see number 1.)
3. iTunes crashes all together when i clock on the store button.
4. Nothing happens at all... as if it wouldnt have the time to be bothered to load at all.
For the exhuberant amount of money that I and so many others are throwing at Cupertino, you would think they would have a half decent support team that reponds online... instead of tossing blue shirts onto 12-16 jokers into every store they had as if to say... come on in and lets have a go at this the hard way.
Frusterated.

HT5706 Having trouble accessing iTunes store

Got an Apple TV for Easter, hooked it up and everything seemed to be working fine, until I tried to buy a movie. Eveytime I try to buy something it says "unable to access Itunes store" How to fix?

Hi Alexis,
Thanks for visiting Apple Support Communities.
If your Apple TV does not connect to the iTunes Store, I recommend the tips in this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best Regards,
Jeremy

Hi could you please tell me why I can't access iTunes Store to gain extra lives in the Candy crush game I am playing

I have been playing Candy Crush on iPad all night and accessing iTunes Store for extra lives which I had no trouble for some time but now I can not obtain any. The message states " Your purchase could not be accessed" Could someone give me an idea on how to gain more lives, I have tried changing account info however still not working

One possible explanation is your iPad may have restrictions. Check Settings > General > Restrictions

Itunes keeps accessing Itunes Store

Basically, every time i go on itunes, my song or the store, i get this window popping up and telling me: Accessing Itunes Store. Sometimes it pops-up every time i click in or on the window, sometimes it's every time y try to type more than one character in the search bar and sometimes it just appears ones or twice in the beginning and then comes up every 2 or 3 minutes. Anyway, it's annoying and it doesn't disappear even if I let it load. Other than that Itunes seems to be working well and the application store runs fine too.

I tried Sandaddict26's ingenious solution and I was able to successfully get one Itunes free song. Then I was right back to where I started: blank screen after a few seconds.
Apple probably won't give a response about this issue. I'm surprised that nobody else has uncovered this other issue: computer sometimes being flooded with connections from mzstatic.com. When I first started having this trouble with Itunes store screens going blank, I noticed strange new connections in addition to the ones from itunes, apple, and phobos. Mzstatic sometimes floods my computer with literally dozens of connections--the most simultaneous connections I've counted is 37!
The IP address range for mzstatic is 209.18.32.0 to 209.18.47.255 and this domain is registered to Apple. The company behind these new connections is, I think, MarkMonitor {www.markmonitor.com), a company involved with computer security and data protection. It's possible that Apple has enlisted Markmonitor to help protect against theft of iTunes products but could these extra connections be disrupting our iTunes store connections?
Hopefully more computer-savvy people will investigate these somewhat suspicious looking new internet connections through Itunes.
Guess I'll try the computer reauthorization approach next....

I try to turn Home Sharing back on and it Accesses iTunes Store Forever

My Apple TV was using home sharing perfectly fine. At some point my home computer simply stopped showing up. I tried rebooting it and my computer and nothing made it show up. I then tried turning off Home Sharing with the intent of turning it back on again. I put in my password, hit the button and it just goes to "Accessing iTunes Store..." forever. It never turns it on successfully. Now I can't stream anything. I also tried uninstalling and re-installing the latest iTunes but I get the same result.
Help!
Thanks,
Darryl

Ok actually my mistake it says "an error occurred during activation. try again" I spoke with apple tech support right now and she mentioned they are having trouble with there servers. Do you by any chance know what the restrictions area means? Should that be activated or deactivated, does that make a difference?

I am unable to access itunes store(I have already tried uninstalling and reinstalling itunes)

I am having trouble accessing itunes store . What is your suggestion? My operating system is windows 8.1

Hello joanfromwilson,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning iTunes Store connection issues:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Why does my Itunes force close when I try to access itunes store?

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Hey siarra1995!
Here is an article that will help you troubleshoot this issue with iTunes closing on trying to open the iTunes store:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
If you are still having trouble with your device not being recognized in iTunes, try using the information in this article to troubleshoot:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

"Accessing iTunes Store" box pops up every time I click on something new on itunes

When I open itunes it automatically tries to connect to the itunes store but the "connecting to itunes store" status bar keeps popping up even after it has connected. I'm unable to navigate the itunes store without this status bar popping up. I've updated to the latest version of itunes (currently version 10.3.1 for mac) and the same problem occurs.
I haven't had any luck with the itunes store after uninstalling and reinstalling the software. I've also tried to "deauthorize this computer" and then "authorize this computer" to try and fix the glitch- but everytime I try and sign into my account I get this message: "This Apple ID has not yet been used with the iTunes Store". It then takes me to another screen to review my account. But when I'm brought to the new screen my session times out and I can't review anything.
I'm going around and around in circles and it's becoming very frustrating. Does anyone have any other possible solutions???
I'll give a step by step breakdown of what's happening..
I open the itunes store.
Accessing itunes progress bar at the top of the window loads the itunes
store and after it loads there is still a top window that says
'accesing itunes store' with a 'stop' button option which stays open
for aprox. 1 minute after page is loaded.
I sign in with my account and password.
A dialouge box appears that says, "This Apple ID has not yet been used
with the itunes store. Please review your account information.
cancel or review option boxes.
I click review.
Accessing itunes store progress bar appears in the upper part of the
window as well as in a seperate window box like before and this box
stays open after page has loaded like before.
The window box goes away and the window says, "Welcome to the itunes
store; To begin creating your apple id click continue".
I click continue.
A new window appears and says, "your session has timed out. Try
again". option to click a box marked 'done'.
...And this takes me back to square one.

Did you ever resolve the question?
I have exactly the same complaint and your question has 338 views - which leads me to believe our question is not unique.

Itunes will not open after uninstall and re-download, I only get a message itunes match accessing itunes store which goes on for a long time

I could not open I-tunes. I had used it a week before but it was spotty and then eventually it would not open at all. I uninstalled it then downloaded it. I restarted the computer. When I tried to open itunes, I got a message "ITunes match. Accessing iTunes store" and it does not go beyond that. I've tried this process twice. I had my Norton support service do a tuneup and they downloaded iTunes but it will still not work. help!

Hello SharlaCerr,
The article linked below provides some helpful troubleshooting steps that can help get iTunes running on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen

I have a Windows 7 Computer. When I go into itunes store, it comes up, and I can navigate in it, but a box keeps appearing saying accessing itunes store. I then get a session timed out, so can't purchase anything.

I own a Windows 7 computer. I can get into itunes okay, and I can get into the itunes store okay. After I am in the store, a box keeps appearing that says "Accessing itunes store". It goes on and off. I am able to navigate when the box is not showing. If I try to download music, I get to the point where I need to agree to the agreement contract, then says "Session Timed Out." I have the latest versions of itunes and all my Windows Updates. What can I do about this?

I was struggling with this since my latest Itunes update. Fiirst it would not recognize my IPad as a device, after correcting that, it would list the Ipad in my device but my Sync had no options (summry, info, etc). and it kept saying it was "Accessing Itunes store". reading your question I suddently tried deleting the itunes task (alt-ctrl, delete, processes) and delete Itunes. (By the way, I had rebooted my computer several times over the last few days). I opened up Itunes, and voila. Device is there. No "accessing windows" and my sync has the normal options.
****..feels good to actually write an answer rather than writing a questions.
Eman

After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time.

After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time. Nothing helps, tried to flash the DNS. Nothing.....

Same issue. I emailed apple and they had me call apple. Not really any help. Did all the troubleshooting listed and to have further help diagnosing problems it isn't free. I explained to the rep that I have seen others having same issues - he didn't know anything about. This is first time I have had problems. I can't even purchase song on my PC but can on my iphone. I just would like to be able to access my account. Afraid to sign out of itunes in case I can't even get to my library etc.

How do i access iTunes store through firefox? RIght now it wants to use Interent Explore, but i don't have that working on my computer.

I have itunes on my computer and want to have it use Firefox to access iTunes store.

KalebsDad78 wrote:
Try going to settings and then iTunes and App Store and logging out and log back in. Make sure the music app is closed while doing this and then open it back up after logging back in and see if the icon has returned.
I'm not sure what you mean, precisely - I opened settings, then I opened "itunes store", then opened "app store", but not sure how to log out, and back in on the phone? I closed them all down again, but still no radio icon, and when I'm in the store and tap the prompt "go to itunes radio" it just brings me to my albums list on the phone. Strange.
Does this make sense? I mean, am I explaining things clearly?
I appreciate the help, this is a pain in the arse.

HT1527 I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?

i had the same problem before using a fresh install of Windows 8.1. I have resolved this issue by running the program compatibility wizard. This I did by right-clicking on the iTunes icon in the desktop, selecting Troubleshoot compatibility, waited for it to detect compatibility issues and when presented with the following options: 1.) Try recommended settings; 2.) Troubleshoot program, I chose the latter. When asked what problems I noticed, I checked the following: "The program worked in earlier versions of Windows but won't install or run" and "The program requires additional permission"
After that, it tired to resolve the issue, and provided the necessary settings to run iTunes. Now it's running flawlessly. I have Avast anti-virus installed though.
HTH!

Accessing itunes store trouble

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