Accessing iTunes Store... VERY SLOW - annoying bug introduced in 7.3

The new 7.3 version has an annoying flaw - when browsing a list of songs in the wish list it takes a very long time (30 seconds or more) to open a specific album when clicking the "right arrow" button in the Album column.
The same thing happens if I click on the album thumbnail image in the "Inside the Store" box near the bottom of the iTunes window... the same thing happens if I view an album, then click the left arrow to return to the list, then highlight a different song from a different album and then click the Inside the Store thumbnail image to view a different album... iTunes doesn't hang (the scrolling progress bar at the top scrolls like a sideways barber pole) but it takes 30 seconds or more for the other album to appear... before upgrading to 7.3 I could move around from album to album rather quickly but this new version is very annoying.
I'm using iTunes on a new Macbook with 10.4.10. Haven't tried my G4 mac mini...
Macbook C2D - Mac mini G4 Mac OS X (10.4.10)

Hello,
I too am finding and endless "acessing iTunes Store" barber shop progress bar. It happens especially when I click on a particular artist on the right hand side after a preliminary search has been done. Unlike Boxboro, I never get through. This has been happening for a week or more. . .
Thanks,
Michael Morrison

Similar Messages

Itunes stuck on "Accessing Itunes Store" and slow

I finally fixed my itunes, or so i thought, now when i open the itunes store it stays stuck at "Accessing Itunes Store", and if it gets through and loads itunes, the itunes store is really slow. help?

I'm having the same issue it tries to connect to the iTunes store and just sits there forever. Anyone else seeing the same thing? Trying to figure out if it is just me.

Initial search on ITunes store very slow

We're using ITunes 7.6 on a Windows Vista PC. Users without parental controls can access the store with no issues. Kids accounts, though, can access Itunes and the store, but the initial search is very slow - 10 minutes on a 6 MB DSL connection. When these searches finally complete, access is then at expected speeds - a few seconds per request. I have not had any successful tips from tech support yet. We have uninstalled and reinstalled Itunes and Quicktime.

tspatt,We didn't have luck with adding http://ax.phobos.apple.com.edgesuite.net/ to the allowed web addresses in Vista's Parental Controls. We already had apple.com allowed.We still have the same problem with the iTunes store taking several minutes to load.Call me a cynic, but, I think Apple really isn't motivated to find a solution. I think they like seeing MS product users experience pain. On the flip side, we already know that MS likes all of it's competitors to fail.If you have Windows XP or Vista and want Parental Controls, the only solution seems to be to use a different music provider instead of iTunes.

Downloading from iTunes Store very slow

I am using iTunes 11.1.3 and download to my external hard drive on my MacBook Pro version OS X 10.9. I haven't had a problem with download speeds until now. Downloading a 22.5mb TV show is taking up to 3hrs. My internet (wireless) is running fine elsewhere in my home. I can watch apple tv via itunes store purchases just fine streaming as well as Netfix. Suggestions?

Hey there Kimber.c,
It sounds like your Wi-Fi connection is very slow on this computer. I would try the steps in this section of the article named:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628?viewlocale=en_US
Symptom: The Wi-Fi network seems slow
Streaming movies may skip or pause.
iTunes or other downloads may take an unusually long time to complete.
Webpages may not load quickly.
Thank you for using Apple Support Communities.
All the very best,
Sterling

ITunes store very slow on iPad and iphone

Same problem as all you guys, last week noticed iTunes very slow on iPhone 4s and 3 rd gen iPad, phoned Apple yesterday, after being told to restore ( real pain) I was told- because I have 5000 songs on iTunes match the system is overloading, !!!!
I use my iPad as a control pad with AirPlay, I bought a 16g iPad because of icoud being able to store my music without filling up all the iPad memory, WHY SAY 20,000 FREE on iCloud if it can't handle a quarter of this?
Something stinks here, two weeks ago everything worked well, I haven't added to library since then, so why is it now struggling?
I hate when problems occur, the way Apple act as though they aren't aware, just admit it, tell us you are working on it.
So as it stands, it's my fault for BUYING to many songs....... I know how to fix that...... won't be buying anymore.
Ps, also have same problem on my 3rd gen iPad.

I'm observing the same problem. iTunes is nearly frozen, especially podcasts make the system extremely slow, no downloads possible at all. Opening an album song list is also painfully slow. All this prevents me from buying from the store. Apple should be interested in this. Please note that I'm not using iTunes match!

ITunes store very slow on search bar

Is there a problem with the search facility in the iTunes store? It is extremely slow (takes ages). Actually going into the home page and clicking hyperlinks/fast links to albums etc. is normal and fast. However when I search for a song or artist it either takes ages or just doesn't happen and it's becoming extremely frustrating. I have only noticed this today. My iTunes version is 7.0.2.16
Thanks in advance

I believe this is a problem itunes is having and needs to sort out. it's happening to a lot of people, myself included. It just can't seem to search for anything thatis even the slightest bit "uncommon" or just for individual song or album titles without names. it's very frustrating, but i have seen in other discussion boards of people with the same problem that it is probably an apple issue.

ITunes Store Very Slow

I was impressed last week when I downloaded an entire album in under 10 minutes, now the store is very sluggish. I could not preview any tracks without it buffering 8 times and now it is taking me 10 minutes just to download one song. The rest of my internet is working fine.
Please check on your servers.

I am also experiencing the same issues with iTunes. It keeps trying to rebuffer the stream with songs or videos. I am using iTunes 7.6 (29) with Mac OSX 10.5.1. I also have a windows machine with iTunes 7.5 loaded and it now does the same thing. I have tried taking both systems off the wireless router and plugging directly into the broadband router and still get the same problems. I have noticed that most all of these threads are from users in Texas. Is everyone using Time Warner Roadrunner? Just curious if this could be an ISP problem.

Updated iPhone 4s iOS 6.1 App Store and iTunes is very slow sometimes does not open, what to do?

Updated iPhone 4s ios 6.1 App Store and iTunes is very slow sometimes does not open what to do?

My App Store won't even open all the way and says request failed or something along those lines.

Updated my 4s and ipad3 and now both are basically useless. Cant access itunes store, app store, weather app wont work and multiple bugs with facebook. How am I supposed to fix all these problems????

Updated my 4s and ipad3 and now both are basically useless. Cant access itunes store, app store, weather app wont work and multiple bugs with facebook. How am I supposed to fix all these problems????

Hi Doomtrooper,
When you updated your iPhone 4S and iPad3 to iOS6, what exactly do you mean when you can't access the iTunes store? Have you checked your connection to the network?
Please be a little more specific

TS1424 itunes is downloading very slowly - The error message is "accessing itunes store" is there anything i can do to rectify the situation?

I get the message "accessing itunes store" and this has been downloading for over an hour. Is there anything I can do?

Hi mad moe,
Thank you for using the Apple Support Communities.
When we have iTunes Store connectivity issues, the following articles usually resolve the issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers!,
Matt M.

Problems Accessing iTunes Store

Hi,
This is the second Friday in a row that I've had problems accessing the iTunes store to rent or buy movies from my aTV.
I can browse and view movie details OK but when I click OK to rent or buy a movie I get the twirling "in progress" thingy with the message "Accessing iTunes Store" but it never gets any further.
Is anybody else having problems?

Same problem for me, and it didn't happen until I updated to iTunes 8. I've had tons of problems since then, I hope Apple does something about it, they must be aware of the issues, and they're being very slow to resolve it.
I'm getting the forever "Accessing iTunes Store" message with the spinning thing. Nothing ever happens. I have rebooted, but I agree with the comment that it's a very frustrating way to buy or rent a movie.

"Accessing iTunes store" pop up

When I try to type anything into the search bar for artists or songs the "accessing iTunes store" pop up continually opens. It opens after typing each letter and will not allow another letter entry untill the window closes. Just started happening.

I'm sorry but I don't understand how this works.
I use iTunes Store very rarely, just for checking some new release or maybe some podcast.
I never authorized this mac, and I don't want to enter my credit card number if I don't want to buy music from there. I just want to be able to browse it, with no commitment, as I've always done.
The annoying window "accessing iTunes store..." keeps popping up at every launch.
I disabled iTunes Store from preferences, and it keeps coming. I tried the deauthorize-authorize trick, but the Store says I've never been registered, and session times out. I also disabled ping and podcasts... no way.
In one word, I'm stuck. What am I supposed to do to be able to use iTunes as I've been done for 10 years?
Thanks

HT201363 i am unable to access itunes store

I am unable to access itunes store. I had to reset my icloud password, and I don't know if that affected my itunes account. is there something going on with my account. how do i know if it has been compromised?

Has anyone ever noticed that iTunes are extremely slow at resolving problems?
I keep getting emails thanking me for my patience.
At the very least I would like to know a timeframe for resolution, or a reason for the delay. Not hard really, it's basic customer service!

Accessing iTunes Store since 2.1 update

I have a minor but annoying bug going on since I updated to the 2.1. I will first say that I have never had any significant even moderately significant problems with ATV before. So this is not a big problem but here goes...
Ever since the new update whenever I click on a movie page like "ALL HD" the ATV first spends about 10 seconds on the "Accessing iTunes Store" spinning logo page. Then the page does load, but I never had this happen before. Before the page would load fairly quickly. It's even more annoying when I'm on that page, move to another menu item (say "Top Movies") and then back to the ALL HD page- even if I was only on the Top Movies page for a few seconds the ATV will still go to the "Accessing iTunes Store" thing.
Any thoughts? Anyone else experiencing this? Is this just their servers still being overtaxed? BTW I rented a movie last night and it started in about the same time as before update, so not sure what the issues is.

K-Man, this is not just you. I have a Gigabit wired network and get 7.5 MB/s from my internet provider so I have a big pipe and fast download speeds. This "Accessing Itunes Store" is directly linked to the update and has nothing to do with overhwlmed servers (IMO). I have 3 ATV's in the house and 2 I updated to the latest release...they are having the same issues as you described below. The third ATV I have not updated and it works perfectly and never gives me the message "Accessing iTunes Store" and simply pops the cover art under each category instantly. I will add that a new "bug" is that once my cover art pops under "my movies" on the old firmware, it stayed in place and was instant no matter if I went to You Tube, Music, etc. Under the newest release everytime I go to another category and come back it take a good 3 to 5 seconds to pop that same movie cover art. While this is not a "major" issue like you mentioned, I am pretty peeved as adding new functionality should never be at the cost of "breaking" something. I hope we get a patch to this new firmware in a few days...

"Accessing iTunes Store" supremely slowly

Yes, everything is very slow out here on Planet Dial-up, but "Accessing iTunes Store" is so much slower than anything else I do online (always takes *at least* 15 minutes) that it has me wondering whether there's a preference or a something I can do to speed it up to the general slowness of all the other stuff I do via dial-up.
I kind of understand that listening to clips and purchasing songs take so long on dial-up, but just accessing the store? Is it because the storefront is so graphics-heavy?
Closing other applications doesn't help, that's about all I could think of to try. Oh also tried accessing the store at different times of day and night --no dice. The problem has stayed the same through all the versions of iTunes.
Thanks for any suggestions.
G5 Quad 2.5GHz Mac OS X (10.4.5) dial-up internet connection; iTunes 7.0.2

I think the store is optimized for high speed access and I think there might even be a minimum requirement somewhere stating that high speed access is needed. After all, this is a place where all the downloads are a minimum of several megabytes.
I feel your pain though. I can recall those old days of dial up and trying to download MP3 files.
Patrick

Accessing iTunes Store... VERY SLOW - annoying bug introduced in 7.3

Similar Messages

Maybe you are looking for