Accessing itunes
When i go to my itunes a box comes up with 'Runtime Error' How do i fix this so i can access my itunes again?
Try the following user tip:
Troubleshooting issues with iTunes for Windows updates
Similar Messages
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I had been updating my Windows Vista 64 bit system and as a result of a problem, had to reboot my system. Afterwards, I was no longer able to access iTunes. I got a message stating that there was a problem with some of the files associated with the application. A phone rep at Apple's Customer Service provided me with emails linking instructions on completely uninstalling and reinstalling iTunes. I did the uninstall, then checked for lingering iTunes files and couldn't completely remove some, but tried intalling the latest version of iTunes. It has been running for roughly 24 hours. The status bar is green all the way across, and when I try to cancel, I get the following message: "Are you sure you want to cancel iTunes installation?" I keep hitting "no," but am staring to wonder if there is a problem with the install. Should it take this long if I have roughly 134 gigs of music? I can still see the music in my computer's C drive, so I am worried that there is an error, perhpas because I didn't clear out all the lingering C:\Program Files\Common Files\Apple\ and all the lingering C:\Program Files\iTunes\. Any thoughts?
It is not just the HP. I have 3 HP computes and 2 Dell computers. 2 of the HP and 1 Dell suffer the iTunes internet block. Took me a while to figure it out also. But, the one thing that is different on the Dell, is that I can leave iTunes installed and not open it and everything works. As soon as I open it, internet access goes down. BUT secure sites (https:) works fine.
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Why when I try to login the Itunes Connect with my Apple ID it always says: "Apple ID does not have permission to access iTunes Connect."?
Look on one of your bank statements and be sure to enter the billing address exactly as it shows on the statement. Some folks forget where they actually get the statement. They put their home address in iTunes/Mac App Store and they actually get the statement at their place of employment or vice versa.
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Since upgrading my iPhone 4 to the new ios6 software I can no longer access itunes through the itunes app. I there a fix for this yet?
Scalesy05 wrote:
I there a fix for this yet?
Why would there be a fix? YOU are having the problem. I'm not, no one I know is having the problem. No fix is needed.
Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as new. Have you been through any, if not all of these troubleshooting steps yet? -
"Accessing iTunes Store" box pops up every time I click on something new on itunes
When I open itunes it automatically tries to connect to the itunes store but the "connecting to itunes store" status bar keeps popping up even after it has connected. I'm unable to navigate the itunes store without this status bar popping up. I've updated to the latest version of itunes (currently version 10.3.1 for mac) and the same problem occurs.
I haven't had any luck with the itunes store after uninstalling and reinstalling the software. I've also tried to "deauthorize this computer" and then "authorize this computer" to try and fix the glitch- but everytime I try and sign into my account I get this message: "This Apple ID has not yet been used with the iTunes Store". It then takes me to another screen to review my account. But when I'm brought to the new screen my session times out and I can't review anything.
I'm going around and around in circles and it's becoming very frustrating. Does anyone have any other possible solutions???
I'll give a step by step breakdown of what's happening..
I open the itunes store.
Accessing itunes progress bar at the top of the window loads the itunes
store and after it loads there is still a top window that says
'accesing itunes store' with a 'stop' button option which stays open
for aprox. 1 minute after page is loaded.
I sign in with my account and password.
A dialouge box appears that says, "This Apple ID has not yet been used
with the itunes store. Please review your account information.
cancel or review option boxes.
I click review.
Accessing itunes store progress bar appears in the upper part of the
window as well as in a seperate window box like before and this box
stays open after page has loaded like before.
The window box goes away and the window says, "Welcome to the itunes
store; To begin creating your apple id click continue".
I click continue.
A new window appears and says, "your session has timed out. Try
again". option to click a box marked 'done'.
...And this takes me back to square one.Did you ever resolve the question?
I have exactly the same complaint and your question has 338 views - which leads me to believe our question is not unique. -
I could not open I-tunes. I had used it a week before but it was spotty and then eventually it would not open at all. I uninstalled it then downloaded it. I restarted the computer. When I tried to open itunes, I got a message "ITunes match. Accessing iTunes store" and it does not go beyond that. I've tried this process twice. I had my Norton support service do a tuneup and they downloaded iTunes but it will still not work. help!
Hello SharlaCerr,
The article linked below provides some helpful troubleshooting steps that can help get iTunes running on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen -
After successfully installing the iTunes upgrade to 10.6.1, Now I cannot open and access itunes. I have tried a complete uninstall and reinstall and it is still not working. I have looked through many support communities for answers. I added an iPad 2 almost a year ago and all was fine until my upgrade to the "cloud services" and upgrade to new version. I have been without iTunes on my PC for a month. Any suggestions on how to resolve this issue?
I too have only recently encountered this problem. I have been able to burn disks before but it keeps making all these weird sounds. It might be a hardware problem but the fact that everything else that uses a disk works I doubt it.
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My 2nd generation ipod touch is giving me the following error when I try accessing Itunes or the app store. "Cannot connect to the Store. A secure connection could not be established. Please check your date & time settings" I am on a secure networkl.
Can't connect to the iTunes Store
Make sure that time zone is correct in addition to date and time -
I own a Windows 7 computer. I can get into itunes okay, and I can get into the itunes store okay. After I am in the store, a box keeps appearing that says "Accessing itunes store". It goes on and off. I am able to navigate when the box is not showing. If I try to download music, I get to the point where I need to agree to the agreement contract, then says "Session Timed Out." I have the latest versions of itunes and all my Windows Updates. What can I do about this?
I was struggling with this since my latest Itunes update. Fiirst it would not recognize my IPad as a device, after correcting that, it would list the Ipad in my device but my Sync had no options (summry, info, etc). and it kept saying it was "Accessing Itunes store". reading your question I suddently tried deleting the itunes task (alt-ctrl, delete, processes) and delete Itunes. (By the way, I had rebooted my computer several times over the last few days). I opened up Itunes, and voila. Device is there. No "accessing windows" and my sync has the normal options.
****..feels good to actually write an answer rather than writing a questions.
Eman -
After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time.
After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time. Nothing helps, tried to flash the DNS. Nothing.....
Same issue. I emailed apple and they had me call apple. Not really any help. Did all the troubleshooting listed and to have further help diagnosing problems it isn't free. I explained to the rep that I have seen others having same issues - he didn't know anything about. This is first time I have had problems. I can't even purchase song on my PC but can on my iphone. I just would like to be able to access my account. Afraid to sign out of itunes in case I can't even get to my library etc.
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I have itunes on my computer and want to have it use Firefox to access iTunes store.
KalebsDad78 wrote:
Try going to settings and then iTunes and App Store and logging out and log back in. Make sure the music app is closed while doing this and then open it back up after logging back in and see if the icon has returned.
I'm not sure what you mean, precisely - I opened settings, then I opened "itunes store", then opened "app store", but not sure how to log out, and back in on the phone? I closed them all down again, but still no radio icon, and when I'm in the store and tap the prompt "go to itunes radio" it just brings me to my albums list on the phone. Strange.
Does this make sense? I mean, am I explaining things clearly?
I appreciate the help, this is a pain in the arse. -
I have an iPhone 4 & recently got an iPad mini. I have one Apple ID for everything. I can access iTunes & my iCloud info in settings on my iPad but now my iCloud info & iTunes is frayed out on my iPhone & I can't open them!
Hi yonamadonna,
Welcome to the Support Communities!
To address this issue, I would suggest you close all open apps, then restart and reset your iPad. Here's how:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Reset iPad settings - iPad User Guide
http://help.apple.com/ipad/7/#/iPad9a74dc01
Reset iPad settings. Go to Settings > General > Reset, then choose an option:
Reset All Settings: All your preferences and settings are reset.
Also, check the restrictions settings on your iPad mini to make sure these apps have not been turned off:
iOS: Understanding Restrictions (parental controls)
http://support.apple.com/kb/ht4213
Cheers,
- Judy -
how do I set up an administrator account so my daughter who is under 13 ,
can access itunes herself. Main access will be via itunes vouchers . I don't want to create credit card access.There is no such account. The iPod is really a one-user device
Create a NEW account/ID for her using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
You can then redeem a gift card(s) into the account -
I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?
i had the same problem before using a fresh install of Windows 8.1. I have resolved this issue by running the program compatibility wizard. This I did by right-clicking on the iTunes icon in the desktop, selecting Troubleshoot compatibility, waited for it to detect compatibility issues and when presented with the following options: 1.) Try recommended settings; 2.) Troubleshoot program, I chose the latter. When asked what problems I noticed, I checked the following: "The program worked in earlier versions of Windows but won't install or run" and "The program requires additional permission"
After that, it tired to resolve the issue, and provided the necessary settings to run iTunes. Now it's running flawlessly. I have Avast anti-virus installed though.
HTH! -
ITunes stuck on "Accessing iTunes Store"
I posted in reply to a thread of complaints about this on the "iTunes for Mac" side but realized my error only afterwards and so am posting this here instead/as well; apologies for repetition, I have no idea what forum etiquette here is.
I'm running Windows 7, downloaded the latest version of iTunes available on the website. Whenever I try to open iTunes I get a dialogue box that says "Accessing iTunes Store" and a loading bar that just goes on and on indefinitely (I let it go on for an hour as an experiment). I can click nowhere else on the iTunes program except the "Stop" button on the dialogue box but then it just says "Canceling..." and goes on doing that indefinitely until I force-quit. I cannot access any part of the iTunes menu while it is unsuccessfully attempting to access the iTunes Store. I've tried to open the program with "Run as Administrator" with the exact same result of teeth-gnashing failure. The program is therefore completely non-functional and while I can still charge my old iPod, I cannot use iTunes to access any of the content ... which is unfortunate because the iPod itself is bugging out in an unrelated series of problems and probably needs a software update or a lobotomy or something. I've attempted to uninstall and reinstall iTunes a couple of times now with the latest version, with no success there either. I'm not new to this program - I've had my old iPod Nano for years and have used iTunes steadily, if begrudgingly, since about 2007 without serious problems, have used the Store, etc.. This new "Accessing iTunes Store" is a recent development and it is crippling my ability to use the program or the hardware. Oh, and yes, it's the same result with the iPod is physically plugged in to the computer or not.
So how can I go about fixing this? Any help could be appreciated before my faithful-if-slightly-dumbfounded iPod takes a one-way trip to the electronics recycling facility and another company gets to have my money.after trying everything I could find for 2 days, including turning on and off my firewall, my anti-virus program, resetting the winsock, authorize, deauthorize, and on and on I FINALLY saw one post by a guy that uninstalled Real Player and it fixed his problem. That was a new suggestion, so I tried it and guess what? IT WORKED. Thank GOD!!! This is a brand new computer so I was really frustrated. I am running Windows 7 64 bit. Hope the Real Player suggestion helps some other people.
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this has got ridiculous now i cant access itunes tore,my ipod says there is no music on it even though i watched it sync nearly 5000 tunes and the program apple mobile device exe eats my cpu at 97% it slows my computer to a crawl should have had the courage of my convictions and stuck to itunes version9 at least that worked.tried resetting netsh winsock,flushing my dns all not worked.this has to be sorted out...and quick
Hi,
I have tried and confimed that you can download the previous version from some web-site about the version 10.5.1.42.
Remove/un-install 10.5.2.11 and restart your computer.
Install the old version 10.5.1.42
and then you can find the "Devices" on the left column and showing synchronizing when you connect the cable.
Good luck
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