Accessing Other services
I've finally gotten the process down so that I can create packages for deployment, but now I'm faced with a concern. I was under the impression that we were to have access to all the applications that were listed on the Adobe Creative Cloud web page; specifically the application listed Other Services are not available when I try to build a package. Have I missed something here? How do I get access to these tools?
Hi WVCAnthony,
I think you can go through the F.A.Q of Creative Cloud Packaging, it might answer your question :
http://helpx.adobe.com/creative-cloud/packager/creative-cloud-packager-faq.html
http://helpx.adobe.com/creative-cloud/packager.html
Regards,
Rajshree
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An error occurred while trying to access the service?
I'm trying to convert a PDF into Excel but I get the message 'an error occurred while trying to access the service'.
I have tried logging into my Adobe account online and doing it within there, but once I have exported the file and pressed 'convert' it simply says 'conversion failure' with no explanation.
My subscription is still valid, so I don't see why the problems? Has anyone else had this issue and managed to fix it? I get the error message regardless of whether I'm trying to convert to Word or Excel.
Any ideas greatly appreciated!!
Thanks
SophieHi SHurcs,
I'm sorry that you're having such trouble with your ExportPDF subscription. Does this error occur for one particular file, or with any file that you try to convert? What operating system and browser are you using?
To get us started, here are a few things that you can try:
In Reader, sign out, and then sign back in.
Use a supported web browser: http://www.adobe.com/acom/systemreqs/
Clear the browser cache.
If you're using a networked computer, make sure that there are no firewall/proxy settings that prevent you from uploading files to the Internet.
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An error occured while trying to access the service
i'm continually having issues with trying to convert my files from PDF to excel. I keep on getting the error message "An error occured while trying to access the service" with no real explanation as to what is wrong. I've tried several times on several different computers, logging on and off, changing users...same message everytime. I have a time sensitive project to complete, and can't get it done if this conversion can't be done. HELP!
Hi J,
Here are a couple documents that may assist you:
'Getting started' guide
FAQ
Let me know if those help!
Kindest regards, Stacy -
Im trying to convert a PDF into an excel document and I keep getting an error message that reads "An error has occurred while trying to access the service". WHat am I doing wrong?
it seems my subscription had expired so I signed up again.. It was still having trouble so I repeated the sign up process again.. Then it worked perfectly.. Unfortunately, I think I just subscribed twice and need to cancel one of them. Ugh. Such a pain when I'm trying to get this project completed. I'll be canceling at least one of the subscriptions in the morning. Adobe is not my favorite company right now. None of this was intuitive. And trying to get help was an absolute waste of an hour.
Regards,
Nathaniel
[removed by moderator] -
Hello,
I'm attempting to get a SharePoint 2013 Provider Hosted Application working in a brand new SharePoint environment. I've created snapshots of both my dev and the sharepoint environments along the way and have meticulously documented every step of the
way. I've followed these instructions (among many other resources found along this journey) :
http://msdn.microsoft.com/en-us/library/fp179923(office.15).aspx
http://technet.microsoft.com/en-us/library/fp161236(office.15).aspx
http://msdn.microsoft.com/library/office/fp179901%28v=office.15%29
Upon package and publish of my application to SharePoint, I get a 401 Unauthorized error. I use Fiddler to obtain the SPErrorCorrelationID to ultimately obtain the following ULS Viewer Output. Please explain how to fix if you're able.
Please Note: I was under the impression that a Provider Hosted Application does not use the Azure Access Control service, so I'm confused as to why my system is attempting to make this connection?
Also Note: I've used a self signed and godday obtained certificate to successfully f5 debug my basic web.title (out of the visual studio 2012 box) sharepoint provider hosted application... so I know my certs are good.
Here's my ULS output:
03/24/2014 08:54:47.83 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation Logging Correlation Data xmnv Medium Name=Request (GET:http://portal.cltenet.com/_layouts/15/appredirect.aspx?instance_id=22d5252f%2D392c%2D4f68%2Db820%2Da3053b9d4f24)
306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.83 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation Authentication Authorization agb9s Medium Non-OAuth request.
IsAuthenticated=True, UserIdentityName=0#.w|cltenet\sp.apps, ClaimsCount=25 306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.83 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation Logging Correlation Data xmnv Medium Site=/ 306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.84 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation App Deployment acjjg Medium The current user has System.Threading.Thread.CurrentPrincipal.Identity.Name
= 0#.w|cltenet\sp.apps, System.Security.Principal.WindowsIdentity.GetCurrent().Name = NT AUTHORITY\IUSR, System.Web.HttpContext.Current.User.Identity.Name = 0#.w|cltenet\sp.apps. 306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.84 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation App Auth ajsrv Medium redirectLaunUrl after getting it from query
string, web or app instance: https://hightrust31.cltenetapps.com/Pages/Default.aspx?{StandardTokens} 306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.85 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation General aib0n High trying to get app tokens for site: 888b71f7-51ee-40f5-8344-8de4869d37d0
Unable to load app tokens from appInstanceId: 22d5252f-392c-4f68-b820-a3053b9d4f24 306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.85 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation App Auth ajsrw Medium redirectLaunUrl after getting token replacement:
https://hightrust31.cltenetapps.com/Pages/Default.aspx?SPHostUrl=http%3A%2F%2Fportal%2Ecltenet%2Ecom&SPLanguage=en%2DUS&SPClientTag=0&SPProductNumber=15%2E0%2E4420%2E1017 306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.85 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation App Auth ajsry Medium m_oauthAppId after NormalizeAppIdentifier()
i:0i.t|ms.sp.ext|[email protected]8df36d5d. Now getting app principal info. 306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.85 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation App Auth ajsr0 Medium decided that we need to do a POST to the
app. 306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.85 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation App Auth ajsr1 Medium m_redirectMessage: EndpointAuthorityMatches
306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.85 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation App Auth ajsr2 Medium realm matched attempting to get app token
using GetAccessToken() 306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.85 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation App Auth advzm High Error when get token for app i:0i.t|ms.sp.ext|[email protected]8df36d5d,
exception: Microsoft.SharePoint.SPException: The Azure Access Control service is unavailable. at Microsoft.SharePoint.ApplicationServices.SPApplicationContext.GetApplicationSecurityTokenServicesUri(SPServiceContext serviceContext)
at Microsoft.SharePoint.ApplicationServices.SPApplicationContext..ctor(SPServiceContext serviceContext, SPIdentityContext userIdentity, OAuth2EndpointIdentity applicationEndPoint) at Microsoft.SharePoint.SPSecurityContext.SecurityTokenForApplicationContext(SPIdentityContext
userIdentityContext, String applicationId, Uri applicationRealm, SPApplicationContextAccessTokenType applicationTokenType, SPApplicationDelegationConsentType consentValue) at Microsoft.SharePoint.SPServerToAppServerAccessTokenManager.GetAccessTokenPrivate(SPServiceContext
serviceContext, String appId, Uri appEndpointUrl, SPAppPrincipalInfo appPrincipal, SPApplicationContextAccessTokenType tokenType, Boolean useThreadIdentity, SPUserToken userToken) 306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.85 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation App Auth ajsr3 High App token requested from appredirect.aspx
for site: 888b71f7-51ee-40f5-8344-8de4869d37d0 but there was an error in generating it. This may be a case when we do not need a token or when the app principal was not properly set up. LaunchUrl:https://hightrust31.cltenetapps.com/Pages/Default.aspx?SPHostUrl=http://portal.cltenet.com&SPLanguage=en-US&SPClientTag=0&SPProductNumber=15.0.4420.1017
Exception Message:The Azure Access Control service is unavailable. Stacktrace: at Microsoft.SharePoint.ApplicationServices.SPApplicationContext.GetApplicationSecurityTokenServicesUri(SPServiceContext serviceContext)
at Microsoft.SharePoint.ApplicationServices.SPApplicationContext..ctor(SPServiceContext serviceContext, SPIdentityContext userIdentity, OAuth2EndpointIdentity applicationEndPoint) at Microsoft.SharePoint.SPSecurityContext.SecurityTokenForApplicationContext(SPIdentityContext
userIdentityContext, String applicationId, Uri applicationRealm, SPApplicationContextAccessTokenType applicationTokenType, SPApplicationDelegationConsentType consentValue) at Microsoft.SharePoint.SPServerToAppServerAccessTokenManager.GetAccessTokenPrivate(SPServiceContext
serviceContext, String appId, Uri appEndpointUrl, SPAppPrincipalInfo appPrincipal, SPApplicationContextAccessTokenType tokenType, Boolean useThreadIdentity, SPUserToken userToken) at Microsoft.SharePoint.SPServerToAppServerAccessTokenManager.GetAccessTokenFromThreadIdentityOrUserToken(SPServiceContext
serviceContext, String appId, Uri appEndpointUrl, SPApplicationContextAccessTokenType tokenType, SPAppPrincipalInfo appPrincipal, Boolean useThreadIdentity, SPUserToken userToken) at Microsoft.SharePoint.ApplicationPages.AppRedirectPage.ValidateAndProcessRequest().
Since this is a nonfatal error, it will be sanitized and posted to the app as part of the app launch. 306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.85 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation General ajlz0 High Getting Error Message for Exception Microsoft.SharePoint.SPException:
The Azure Access Control service is unavailable. at Microsoft.SharePoint.ApplicationServices.SPApplicationContext.GetApplicationSecurityTokenServicesUri(SPServiceContext serviceContext) at Microsoft.SharePoint.ApplicationServices.SPApplicationContext..ctor(SPServiceContext
serviceContext, SPIdentityContext userIdentity, OAuth2EndpointIdentity applicationEndPoint) at Microsoft.SharePoint.SPSecurityContext.SecurityTokenForApplicationContext(SPIdentityContext userIdentityContext, String applicationId, Uri
applicationRealm, SPApplicationContextAccessTokenType applicationTokenType, SPApplicationDelegationConsentType consentValue) at Microsoft.SharePoint.SPServerToAppServerAccessTokenManager.GetAccessTokenPrivate(SPServiceContext serviceContext,
String appId, Uri appEndpointUrl, SPAppPrincipalInfo appPrincipal, SPApplicationContextAccessTokenType tokenType, Boolean useThreadIdentity, SPUserToken userToken) at Microsoft.SharePoint.SPServerToAppServerAccessTokenManager.GetAccessTokenFromThreadIdentityOrUserToken(SPServiceContext
serviceContext, String appId, Uri appEndpointUrl, SPApplicationContextAccessTokenType tokenType, SPAppPrincipalInfo appPrincipal, Boolean useThreadIdentity, SPUserToken userToken) at Microsoft.SharePoint.ApplicationPages.AppRedirectPage.ValidateAndProcessRequest()
306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.85 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation App Auth aib0p Medium Doing appredirect from appredirect.aspx:
in site: 888b71f7-51ee-40f5-8344-8de4869d37d0 with RedirectLaunchUrl: https://hightrust31.cltenetapps.com/Pages/Default.aspx?SPHostUrl=http%3A%2F%2Fportal%2Ecltenet%2Ecom&SPLanguage=en%2DUS&SPClientTag=0&SPProductNumber=15%2E0%2E4420%2E1017
306c809c-66a1-d0d5-d8e2-89d3631ce1bf
03/24/2014 08:54:47.85 w3wp.exe (0x1448) 0x22D8 SharePoint Foundation Monitoring b4ly Medium Leaving Monitored Scope (Request (GET:http://portal.cltenet.com/_layouts/15/appredirect.aspx?instance_id=22d5252f%2D392c%2D4f68%2Db820%2Da3053b9d4f24)).
Execution Time=26.5933938531294 306c809c-66a1-d0d5-d8e2-89d3631ce1bf
Your help is very much appreciated.
With Respect,
LarryYes, actually - I was able to resolve it.
However I don't know how, unfortunately. I suspect it was because I needed to have the names of the certificates, defined during the certificate registration (to sharepoint) process, different.
I have a complete document that shows step by step instructions on the exact process I took to complete the provider hosted application creation, deployment and publishing. It was a daunting task, but I finished it successfully.
If there's a way to send private message on this forum, please do so and I'll respond with a way to obtain my document.
NOTE: I'm not all impressed with the way this forum works. This is supposed to be a Microsoft resource and I'll be damned if I ever get a response to highly technical questions. Completely lame. Boooooo Microsoft. -
I keep getting a pop up of "error while trying to access the service" when I am trying to convert a pdf to a doc?
Hi snork8253,
Please let me know the exact workflow you are following when you get this error.
Are you trying to convert from within Reader or from Browser?
If from Reader then make sure you are signed in within Reader
Also try updating Reader to the latest v11.0.09 and check.
Regards,
Florence -
"error while trying to access the service"
I am trying to convert a pdf file to an excel file. I get a completely unhelpful message that says "error while trying to access the service" .
What does this mean and how do i fix it?Hi sd433m,
Thank you for posting on the Adobe forums. If you are already subscribed to the service, kindly try the steps mentioned below.
1) Open Adobe Reader Edit>preferences
2) Go to Adobe Online services>change the email address to the one you have subscribed the service with
3) Go to identity> change the email address there as well
4) Click OK
5) Restart the Adobe Reader and try to access the service again.
If you have not subscribed to the service please do that as, we do not offer trial for Create PDF.
Thanks,
Vikrantt Singh -
Need info on Accessing portal services within a Web Dynpro application
Hi,
I need information on Accessing portal services within a Web Dynpro application.I want to explore this topic.Can anyone give useful links?
Thanks in advance.
Rajani NHi
how to reference a portal service with web dyn pro ?
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/ep/how%20to/how%20to%20access%20a%20portal%20service%20within%20a%20web%20dynpro%20java%20application.pdf
http://help.sap.com/javadocs/NW04S/current/wd/com/sap/tc/webdynpro/clientserver/portal/WDPortalUtils.html
Best Regards
Jakub Krecicki -
I am using Adobe Reader with paid up service through May 2015. When I attempt to convert a file either to PDF or from PDF, I get the error message, "An error occurred while trying to access the service". What do I need to do to get access to the service I have paid for?
Hi DeaconTomColorado,
Please see "Error occurred when trying to access this service" when logging on to Acrobat.com.
Adobe has just released an update to Adobe Reader, so if you're accessing the service via Reader, please let us know whether the update helps resolve the issue.
Best,
Sara -
An error occurred when trying to access the service
I'm asking myself why I purchased a one year subscription to Adobe Reader to convert PDF files to Doc files, when it NEVER WORKS and no one seems to be able to help me!!! I am on a Mac Book Pro with Yosemite (don't upgrade it slows your Mac badly) and whenever I try to convert a pdf to a doc I get 'an error occurred when trying to access the service', can anybody help me please?
Hi Cedric,
The customer service number is 800833687
The direct link for chat support is: http://adobe.ly/19llvMN
You need to click on 'Still need help' to initiate the chat session.
Are you getting this error: "an error occurred when trying to access the service" while trying to access the service via Reader.
Try using the link: https://cloud.acrobat.com/exportpdf sign in with your Adobe ID and try to convert a pdf to doc and check if that works for you.
Reards,
Rave -
Export PDF will not convert a pdf to MS Word. This failure has been going on for about a week. The error message is "An error occurred when trying to access the service." What can I do to get this working again?
Hi,
It seems it was working fine earlier.
Is this happening with all files?
You can try using different browser.
Regards,
Florence -
I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert a PDF file for ms word?
Adobe Reader is free; but you may have paid for the ExportPDF service.
Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
[topic moved to ExportPDF forum] -
I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?
See if anything in here helps: https://forums.adobe.com/docs/DOC-1831
[topic moved to ExportPDF forum] -
When I attempt to convert a file, either to PDF or from PDF I receive the error message "An error occurred while trying to access the service" what can I do to resolve? I already applied updates and attempted to fix?
You could always sign into Acrobat.com directly and use the service through the web site if it's a critical need.
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