Accessing password from old email address?

I have changed computers and can't get some of the apps off my ipad and iphone because they were purchased under a different email address. I can't remember the password and I can't change that because it wants to send an email reminder to an email address that is no longer in existence. I can't upload changes to these apps for the same reason. Help!

If you can't get the password reset via http://iforgot.apple.com (you can't remember your answers to your security questions ?) then try contacting Support in your country and see if they can reset your password for you.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Similar Messages

  • My ipad is asking for password from old email address cannot reset because i do not have address any longer help

    i cannt reset because i no longer have old address cannot remember password so find my i pad can not be turned of due to old email address on i cloud so i have tried to reset through i tunes with no joy help

    If you can't get the password reset via http://iforgot.apple.com (you can't remember your answers to your security questions ?) then try contacting Support in your country and see if they can reset your password for you.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • Trying to erase settings from my old iphone but when I have to enter my itunes ID password the old email address is displayed.  How can I change this to my existing itunes account so I can reset this phone?  Thank you.

    Trying to erase settings from my old iphone but when I have to enter my itunes ID password the old email address is displayed.  How can I change this to my existing itunes account so I can reset this phone?  Thanks in advance.

    I know it sounds weird, and that is the reason I posted my question.  Because my case is not like all the ones I've found online and it's confusing.  I added a screen capture of my itunes with my old iphone (the one that houses my playlists) connected to it.
    My playlists "ARE"  in my iphone 4s.  They are still there even though they do not show up when I plug in to itunes in my computer. 
    When connecting my phone to itunes on my macbook, the playlists do not appear anywhere in itunes.  I have found my connected iphone icon, I have clicked on the arrow next to it and it does pull up the standard lists that come with the iphone/itunes:  Music, Movies, TV shows, books.  That's it! below that is "Genius" and below "Geniuns" is "PLAYLISTS"  but the only playlist of mine that shows there is one that I created several years back titled "90's music" and that one I created it on my computer, not my phone.  Under "90's music" there are also other standard playlists that itunes automatically adds.
    Does anyone else have this issue or know how to get around this.  I am starting to think that I am going to have to recreate these lists on my computer

  • I had to set up a new email ID, because I no longer had access to my old email address and Adobe was forcing me to change password, but I could not access the verification email. Now I cannot read my books under my new ID, even though I got Adobe support

    I had to set up a new email ID, because I no longer had access to my old email address and Adobe was forcing me to change password, but I could not access the verification email. Now I cannot read my books under my new ID, even though I got Adobe support to set up my new ID.

    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • TS4036 Accessing iCloud account from old email address that's no longer active

    HELP!  My iPhone 5 screen died and Apple cannot repair it.  The phone still works and it is under warranty but I am having difficulty getting my calendar, notes and contact info.  I was able to download the pictures on to my PC at home using iTunes but not the data. When I go to iCloud I get a message telling me to go to a message sent to the original email account used when I purchased my first apple product (laptop) but I no longer have access to that email account.  I have set up other iCloud accounts since then but seem to going in circles trying to find this very important data.  Before I return the damaged phone for replacement I want to make sure I have exhausted every resource.  Does anyone have any suggestions?
    Thanks!

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
    Note: this will only work if the old ID is yours, and if your new ID was created by editing the details of this old ID (rather than being an entirely new ID).

  • Trying to change my icloud apple id to match my itunes apple id. i lost my password and i don't have access to very old email address it keeps wanting to send my password to. please help!!! this is driving me mad!

    I've been trying to change my icloud apple ID to match my itunes apple ID so i can manage my storage.  I haven't turned on the cloud since i got the phone.  I've forgotten my password for the icloud apple ID and i do not have access to the OLD OLD OLD email address its trying to send my password to.  Can someone please tell me how i can make this change without knowing my old password???  Can't manage storage or buy more without knowing the old apple id for icloud. 

    Hello, nikkihutchins10.  
    Thank you for visiting Apple Support Communities.  
    I understand that you are attempting to reset your Apple ID password.  I would try resetting your password via answering the security questions instead of sending the email.  The first article will walk you through that process.  If you are still unable to reset your Apple ID password, see the steps in the second article.  
    If you forgot your Apple ID password 
    Contact Apple for help with Apple ID account security
    Cheers, 
    Jason H.  

  • HT6170 help with changing password for old email address

    I changed my apple id to my new password over a year ago.  Trying to restore my iphone and its asking for the password for my old apple id (old email address) which I no longer have access to.  Tried the 'answer questions' to reset but it won't accept my valid birthdate.  How can I make this prompt for my old email address go away and make it ask for my new one (new apple id).  A similar issue is that iCloud keeps popping up asking for the password for my old email address as well.

    You can't link to your new account (you created a new iTunes account, you didn't update your existing account ?) until removed removed the activation lock to your old account - you can then link it to your new account in Settings > iCloud.
    If you can't get the password for your old account reset via http://iforgot.apple.com then try contacting Support in your country, after confirming your id and that it's your account they should be able to reset it for you.
    Contacting Apple about account security : http://support.apple.com/en-us/HT5699
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html

  • Songs from old email address can't be authorized

    I've tried everything on support sites to get songs to play from my old email address. They ask to be authorized one by one and I don't know the password from the old email address. When I try to reset the password it doesn't even recognize my birthdate. I can't even call a tech support number or get an answer to a chat or email. I bought all those songs and now itunes basically has stolen them from me - feeling like calling a lawyer.
    I've tried authorizing from administrator, resetting password bla bla.

    I've tried everything on support sites to get songs to play from my old email address. They ask to be authorized one by one and I don't know the password from the old email address. When I try to reset the password it doesn't even recognize my birthdate. I can't even call a tech support number or get an answer to a chat or email. I bought all those songs and now itunes basically has stolen them from me - feeling like calling a lawyer.
    I've tried authorizing from administrator, resetting password bla bla.

  • Can't update apps.  Ipad asking for password to old email address

    I I'd updated my email address several months ago.  The App Store app worked fine.  Now all of a sudden it's asking me to log in using the old email address and wants the old password.  In settings for both the App Store and iTunes are correct.  I can sign out and sign in from the settings menu but cannot update my apps through the App Store app itself.  This just started today.  How do I fix this?

    IIf you got the app with your old email you can not change it, you need to update it with your old one. If you get any app with one email you can only use one email. Even if you log into your new email from itunes( scroll under and click on the email and sign out and log in with new email) it still won't let you do it with your other email. Sorry. You can not use different emails for some things.      You can go to settings-iTunes and AppStore- update apps( it means it will automatically update apps) it does work, but uses a lot of battery usage. I hve had it on for a long time but I don't mind.   hope this helped.

  • Updating apps asks for apple id password for old email address

    I clicked on update all for my apps and am asked to sign in to itunes store using the apple id password for an old email address.

    Then sign in with that Apple ID. Whether your email changed or not is irrelevant. The Apple ID "name" (often the email address you originally used to sign up) should not change.

  • How do I get the password for an old apple id, when I don't have access to that old email address, and it doesn't recognize my birthdate?

    How do I get the password for an old apple ID when I dont have access to the email address and it does not recognize my birthdate?

    Hi Attila528,
    Thanks for visiting Apple Support Communities.
    If you are not able to receive a rescue email to reset your security questions and password:
    You'll need to contact iTunes Store support to have your questions and answers reset.
    You can find the article with this information here:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    After your password, security questions and answers are reset, I'd recommend providing a new rescue email address:
    You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    All the best,
    Jeremy

  • Access purchases using from old email address with current ID

    I have some songs that cut out part way through because they didn't get downloaded fully when I switched hard drives or something. I purchased them from the iTunes store with my own Apple ID, but it was when my Apple ID was associated with a different email address. I changed my email address on my account when I deactivated my old address. I can't log in to the Apple Store with the old address because Apple doesn't recognize it as being valid.
    These past purchases don't show up in my purchase history, even though older ones do, also from my previous . I'd like to re-download the songs so that I have the full versions. Does anyone have any ideas about how I can do this? Thank you!

    Thanks for the response.
    My iTunes account window doesn't show the Unhide option as the example in the link does. I'm guessing that's because I haven't hidden anything, but maybe there's another explanation? It would be great if that were the answer.
    The main album I'm hoping to re-download is still available in the store. The really frustrating part is that I've downloaded stuff from the cloud that I originally purchased as many as 8 years ago, but this one album that I bought in 2012 won't cooperate.

  • How man I change my Apple ID? I no longer have access to the old email address

    To set up devices such as iCloud I'm needing to verify an email sent to my acct, however I can no longer access that email address, so I need to change the email address to my current email address. How can I do this -from my iPhone? Please please!!

    You need to create another non-Apple email address - a free one from GMail would do - and then go to http://appleid.apple.com and change it there.

  • TS1424 cannot remember password to old email address

    I changed my email address and password and now cannot remember my old password to get into my ipad or iphone.  Does anyone know how to do this?

    Welcome to the Apple Community.
    Try iForgot.com

  • My iTunes is accessed with an old email address. I have just created a new apple ID and now want to change my iTunes account to reference this- how do I do it?

    Arghh!! I am literally about to throw my new iPad out of a window - apple is driving me beyond crazy. I have an old iTunes account to which all my music is saved. I have just created a new apple id and want that to be the one that my iTunes account references - it won't let me change my old email to this as it says my new apple I'd is sychd to another account. How do I do it? Am desperate!

    Delete them and then download them from the desired Apple ID. This may require repurchasing paid applications.
    (95675)

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