Accessing Shopping Cart

I can browse iTunes store with no problem. My network connection is just fine. I can add items to my shopping cart. It's only when I try to view my account or my iTunes shopping cart that I get an error message saying:
"We could not complete your iTunes Store request. The network connection timed out.Make sure your network settings are correct and your network connection is active, then try again." I can probably switch to "One-Click" but I have probably 200 songs in my cart and much prefer this format.
This problem seemed to begin with i-tunes 7.
Can anyone help?
Dell Windows 2000

So there's no cart data file hidden in my iTunes folder somewhere that I can get into?
Sorry but no. I just checked (having two systems here to test), and the cart information is stored on the iTunes Music Store server, not on the computer. I don't know why the new copy of iTunes doesn't show it, unless the information has just aged off the system. Just to check, you are logging into the iTMS using the same account as you used on the old system, yes?
If Apple had any sense, they'd've let you get into your cart but when you click the Buy button, then you'd get the upgrade screen.
The reason that can't work is due to the changes they've made in the iTunes Music Store structure since iTunes 4 (part of which were due to some hacker cracking the iTMS structure and allowing the bypassing of iTunes completely). The older version just won't work with the newer structure.

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Since I upgraded iTunes from version 7.0.0 to 7.0.1, I have not been able to access my Shopping Cart.
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An unknown error occurred (5002).
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I have tried relaunching iTunes, restarting my computer, reinstalling iTunes, and switching to "Buy and download using 1-click" and back, but nothing has worked.
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I am running iTunes 7.3.2 on Windows 2000. I can access the iTunes store and could move selections to my shopping cart until it became full, but I cannot access my shopping cart. I get the message, "We could not complete your iTunes request. An unknown error occurred (5002). There was an error in the iTunes Store. Please try again later." I've had this message for several days. Now I'm being told to delete or purchase items in the cart because it is full, but I can't access the cart. Argh! Any suggestions?

Hi ... I am also have the Shopping Cart related problem. It started yesterday afternoon - or at least that's when I noticed it. I was already logged into the iTunes Store, and made some selections. I went to check out, and then was prompted for my password to complete the purchase. This time, I noticed that it asked me to save my password for future purchases. I did not recall seeing this previously. I selected the option, and entered my password. My password was rejected twice. I went to look it up and verified it was correct.
I came back to my computer, and after fumbling around with logging in, logging out, rebooting, etc, I was able to finally make it in, but I was told that my credit card information was out of date or incorrect. I went through and posted all of my details. I was able to finally make the purchase, but have yet to be able to make the download. Whenever I attempt to retrieve my purchases, I am prompted with a message 'Unable to check for purchases. The iTunes Store is temporarily unavailable. Please try again later.' Fortunately, the purchase doesn't seem to have posted to my credit card .... yet.
I contacted support yesterday. No response, not even canned or auto acknowledge. This is very disappointing. First to have the problem, then not to get a prompt resolution - not even prompt auto receipt acknowledgement. Then I come here and see a lot of similar problems, all with similar lack of responsiveness but what seems clearly a larger problem on Apple's end.
If Apple wants to play in the consumer entertainment business, prompt responsiveness is expected for on demand sales. Else, they'll find another source. It's not true what one poster here said - you're not locked into Apple for your media. You might need to use iTunes to sync your media devices, but I have iPods and an Apple TV, and the media that feeds them isn't all from the iTunes Store, not even a quarter of it.
EDIT: After poking around some more, I did find a post about going to your profile and cleaning up your information there. I did notice that my email address was incorrect (which would explain the lack of response from support). I've updated that, but it may take a while to update for all resources, such as iTunes Store. I'll post an update if it resolves the issue.
Message was edited by: jthNET

Error 5002 when accessing shopping cart

Hi:
I keep getting the above error message when I try to access my shopping cart.
I am able to access the iTunes store, and all other sections of the software, but when I try to access the shopping I get a connection timeout and the above non-specified error.
Can anyone help me? I would really like to get back to buying some music and videos.
Desktop PC Windows XP Pro

This is a bit of a long shot, but it worked for another user, so it's worth a try. Go to the iTunes Store preferences, select "Buy and Download Using 1-Click", close the preferences window, reopen the preferences window and reselect "Buy and Download Using Shopping Cart". Then see if your Shopping Cart will work.
Another user reported that the problem occurred when his credit card expiration date needed updating. Log into your iTunes Store account and check your credit card information.
If neither of those suggestions helps, you may need to contact the iTunes Store customer support department through the form at the bottom of their web pageand explain the problem to them.
Hope this helps.

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If you want to shop then change your shopping prefs to '1 Click' and see if you can purchase. Then contact iTS Customer Service via the links on this page http://www.apple.com/support/itunes/store/buy_troubleshooting/ and fill out the form at the bottom describing your problem.
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Hello;
I am writing some code that will be part of a website that will have the
ability to allow customers to place items into a shopping cart and then
purchase them.
The way that the shopping cart works is that a products page is displayed on the website that has 'add' buttons on it next to each product on the page.
When the customer clicks the 'add' button next to a particular product to purchase it, the code performs a query of a products database table for the numeric product id linked to the 'add' button they clicked.
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Vector as an object in the form of a result set string. This object contains
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to get from each item object, the parameters that make up each item as
described above and take the values stored in each of the parameters and
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of how to go about writing the code, it only seemed to suggest a vague,
rough idea as to how it might be done. I am relatively new to Java
programming and so don't have any experience working with Vectors.
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Thank you!
String productID = request.getParameter("productID");
String qty = request.getParameter("qty");
Vector cartlist = new Vector();
try {
Class.forName("sun.jdbc.odbc.JdbcOdbcDriver");
java.sql.Connection conn = java.sql.DriverManager.getConnection("jdbc:odbc:website", "", "");
java.sql.Statement st = conn.createStatement();
String query = "SELECT productID, productName, productCategory,
productPrice from Products WHERE productID ='" + productID + "'";
java.sql.ResultSet rs = st.executeQuery(query);
while(rs.next()){
cartlist.addElement(rs.getString("productID") + " " +
rs.getString("productName") + " " +
rs.getString("productCategory") + " " +
rs.getString("productPrice") + " " + qty);
} catch(SQLException sqlex){
} catch(Exception e){
}

//Try Changing your code this way.
String productID = request.getParameter("productID");
String qty = request.getParameter("qty");
Vector cartlist = new Vector();
try
     Class.forName("sun.jdbc.odbc.JdbcOdbcDriver");
     java.sql.Connection conn = java.sql.DriverManager.getConnection("jdbc:odbc:website", "", "");
     java.sql.Statement st = conn.createStatement();
     String query = "SELECT productID, productName, productCategory, productPrice from Products WHERE productID ='" + productID + "'";
     java.sql.ResultSet rs = st.executeQuery(query);
     while(rs.next())
          String productID = rs.getString("productID");
          String productName = rs.getString("productName");
          String productCategory = rs.getString("productCategory");
          String productPrice = rs.getString("productPrice");
          String productID = rs.getString("productID");
          cartlist.addElement(new AddCardElement(productID, productName, productCategory, productPrice, productID, qty));
          //class AddCardElement should be there in your application
catch(SQLException sqlex)
catch(Exception e)
//you have to add a new class AddCardElement like this
class AddCardElement
    public String m_productID;
     public String m_productName;
     public String m_productCategory;
     public String m_productPrice;
     public String m_productID;
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        m_productID = productID;
          m_productName = productName;
          m_productCategory = productCategory;
          m_productPrice = productPrice;
          m_productID = productID;
}//-Achyuth B

Can't access account, shopping cart. Can't purchase or access downloads!!

This has been going on since Jan 12 1000 Eastern Standard time.
I can tell from the other discussions that I'm not the only one.
I can access the store, browse the different sections (Music, Movies, TV Shows, etc), I can't listen to sample clips of music.
But when ever I try to access my account, view shopping cart, purchases media, or check for downloads I get the striped bar & the notice "Accessing iTunes Store". But that's it, the bar just keeps cycling for minutes on end without connecting.
Back on Jan 12th I got on error message stating that I was almost out of memory. But I have nearly 40GB free on my Laptop HD and on my external HD (where my library is located) I have a spare 260GB. At the time, no other applications were running so it couldn't have been the RAM load.
Anyone else having similar problems connecting? This is getting unbelievably frustrating. I've been an iTunes customer for nearly two years with almost no problems. Do they realize that with this problem in place they're effectively losing a customer by shutting me out?

I got on to ask the same question, in my particular situation, I have been unable for three weeks to choose a song in the iTunes store and send it to my Shopping Cart. The response, which didn't have a number was, "The iTunes Store is temporarily unavailable. Please try again later." Having been stopped by this note for three weeks has been quite frustrating. After reading the string, I thought I was going to have to dump a lot of my Shopping Cart (that I use like a Wish List).
Now my Shopping Cart seems to be finally unstuck. This is what I had to do, and it may not work for everybody. I went to the Shopping Cart (after taking screen shots of it in the event I had to fully dump it) and purchased a couple of songs stored there. I also deleted a couple of selections that were apparently no longer available. Then I went back to the iTunes Store, went to the song I've been wanting to send to the Shopping Cart for three weeks, clicked on it and this time, it went to the Shopping Cart without seeing the "y'all come back later" roadblock. I quickly purchased it too.
I don't know if this is a permanent fix, or if I'll have to try it again next time it gets stuck, but maybe it will work for you.

Accessing Shopping Cart

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